How can we help? Find answers about invoicing, payments, integrations, and account settings. Can't find what you need? Contact us! Mon–Fri, 3am–12pm EST / 9am–6pm CET [email protected] +44 20 3608 2177 https://help.invoiceocean.com/ en Sat, 21 Mar 2026 11:11:04 +0100 https://help.invoiceocean.comhttps://attachments.intum.net/aud6xo9ccpg5573x4lxa6g0ri9lp?Expires=1775335698&Signature=jU7LjhiUM7p8GBXH6t7aQph6-YCmJ6g2s4-YG5~1EpSLBHpE09ce-bqYrM8a4QySCy9zPPX3Bc-tgChC9o2CYMsY4idFA4pzs9yi4dbcqSX7ck0JZIqmEYswZc2uP-j1kfwrRRTTDuMmJcUDt-AL78R9biiszcGETBDh-VX9eub5ExAXmn9DhDcOLz7VIbZcxsXZz--I85NqY9wP1qmNTQL3xqL1XMdUkkWPJrOgvjkqiXwWP1cS5z4HqGsyFctyTXlSY41O9qU5FFEU9-8YoRfQkWlc6v8LU8EQZ1QXwJ7E0esbJrEcqvxRQIFdGFlVewQfR991ckqcfV9nPexunA__&Key-Pair-Id=KS6BWZ0HK1BVA https://help.invoiceocean.com/ https://help.invoiceocean.com/81895666-unpaid-invoice-activation-of-reminder-of-payment https://help.invoiceocean.com/81895666-unpaid-invoice-activation-of-reminder-of-payment Fri, 20 Nov 2020 14:03:21 +0100 If an issued invoice has not been paid on time (the invoice is overdue and is not yet marked as paid), it is marked with a red status on the list of documents. When you hover over this status, you can see the payment delay expressed in days. In the case of an unpaid document, the deadline of which has expired, you can send a payment reminder to the Client: in the top menu of the invoice preview, select More options> Send Reminder. The program will redirect you to an e-mail form with the... Customization https://help.invoiceocean.com/201816507-will-ksef-be-available-in-invoiceocean https://help.invoiceocean.com/201816507-will-ksef-be-available-in-invoiceocean Fri, 13 Feb 2026 10:05:25 +0100 As required by Polish regulations (starting on February 1st 2026), taxpayers issuing invoices in Poland must use KSeF (National e-Invoicing System). Please be advised that KSeF functionality is available exclusively in the PL region in Fakturownia. KSeF is not supported in other language or regional versions. If have an account in InvoiceOcean and your business is subject to Polish invoicing regulations and requires KSeF, you must request a switch of your account to the PL region... News https://help.invoiceocean.com/162032589-recurring-invoices-other-than-default-invoice-numbering-format https://help.invoiceocean.com/162032589-recurring-invoices-other-than-default-invoice-numbering-format Wed, 17 Apr 2024 12:36:13 +0200 If you prefer a personalized way of numbering invoices issued from the cycle, you can choose a designated numbering format during its creation. Simply use the designated option when configuring the settings for recurring invoices. In this article, you will learn where to enable and select a numbering format different from the default one for invoices issued by the cycle. Recurring invoices - Other than default invoice numbering format To have the system issue documents from the cycle... Invoices and documents https://help.invoiceocean.com/100823821-helpdesk-verification-code https://help.invoiceocean.com/100823821-helpdesk-verification-code Tue, 31 Aug 2021 16:45:08 +0200 There are users of InvoiceOcean who sometimes want to make changes to their accounts which require the Operator's intervention. Such changes include, for example, sending a verification link to an e-mail address or transferring subscription payments between accounts of the same user in InvoiceOcean. In such cases, the user must be verified by the Operator using the Helpdesk verification code. To provide the Operator with such a code in e-mail correspondence: Go to the tab with your... Configuration https://help.invoiceocean.com/152457340-purchase-selling-prices-of-products-on-warehouse-documents https://help.invoiceocean.com/152457340-purchase-selling-prices-of-products-on-warehouse-documents Tue, 28 Nov 2023 12:07:03 +0100 If you use the warehouse management module within your account, you have the ability to influence the purchase and sale prices of goods through warehouse documents. In this document, you will learn about the impact of warehouse documents on product or service prices. When manually creating a Acceptance of goods (AG) warehouse document: The purchase price will be read from the product card if it is filled in, or it can be manually modified and filled in. The selling price will be read from the... Warehouses https://help.invoiceocean.com/93206907-invoice-margin-visible-on-the-invoice-list https://help.invoiceocean.com/93206907-invoice-margin-visible-on-the-invoice-list Wed, 28 Apr 2021 16:34:13 +0200 InvoiceOcean offers the possibility to adapt the appearance of the list of income invoices in order to show the Margin obtained from a given invoice. The function is available for users from the Professional Plan. It is displayed for the following types of documents: invoice, prepayment invoice and final invoice. To view the margin, go to Income/Invoice> All/Invoice and on the right side, above the list of invoices, use the function button and select Customize the column display.... Configuration https://help.invoiceocean.com/87587080-resizing-the-invoice-name-and-invoice-number-default-template https://help.invoiceocean.com/87587080-resizing-the-invoice-name-and-invoice-number-default-template Fri, 12 Feb 2021 14:49:04 +0100 Note! Please remember that the following changes are visible only on the printout or in the PDF generated from the system. In order to change any element of the invoice on the printout, go to the Settings> Account settings> Print settings tab, and then at the bottom of the page fill in the field Customize print with CSS  with an appropriate CSS code. Increasing the size of the name and number of the invoice: Default template:  } @media all { ... Invoice Customization https://help.invoiceocean.com/179027517-integration-of-invoiceocean-with-woocommerce https://help.invoiceocean.com/179027517-integration-of-invoiceocean-with-woocommerce Tue, 21 Jan 2025 14:43:24 +0100 Users of InvoiceOcean who have their online store on the WooCommerce platform can integrate these two tools. In practice, this means that the application generates an invoice after an order is placed in the online store based on WooCommerce. The entire process is automated and requires no additional intervention. How to start using the integration of InvoiceOcean with WooCommerce? To use the integration, you need to have an active InvoiceOcean account, an online store on the WooCommerce... Integration https://help.invoiceocean.com/179094624-faq-integration-of-invoiceocean-with-woocommerce https://help.invoiceocean.com/179094624-faq-integration-of-invoiceocean-with-woocommerce Wed, 22 Jan 2025 13:16:34 +0100 In this post, you will find the most frequently asked questions about integrating InvoiceOcean with WooCommerce. Check if a solution to your problem is available among the questions (FAQ) commonly asked by users. Invoices are not being issued. How to add default notes on invoices? The VAT rate 'exempt' is not being applied on the invoices. An API-related message appears when trying to install the application. How to display the VAT ID on an invoice? How to use plugins that offer the... Integration https://help.invoiceocean.com/189040984-how-to-integrate-invoiceocean-with-base-com https://help.invoiceocean.com/189040984-how-to-integrate-invoiceocean-with-base-com Tue, 15 Jul 2025 10:29:30 +0200 InvoiceOcean has partnered with Base.com to integrate with several applications and offer our clients a variety of possibilities to shop in marketplaces, place orders in e-commerce stores and keep your business flow. You can integrate your Base account with different e-commerce stores and place orders, then create an invoice for those orders and sent it to InvoiceOcean.   1. In order to integrate with Base.com, please Register in Base.com 2. Once you login into your... Integration https://help.invoiceocean.com/152667036-bill-invoice https://help.invoiceocean.com/152667036-bill-invoice Thu, 30 Nov 2023 13:32:58 +0100 Every entrepreneur is obliged to document the sale of goods and/or services. If the business owner is a VAT taxpayer, then they should issue invoices. Other entrepreneurs who are not VAT-registered, so-called "non-vat payers," are required to issue an invoice or a receipt for the sale (Bill) of their products or services. Both of these documents look very similar, but the Bill does not specify the VAT rate How to issue a Bill in InvoiceOcean.com?   In InvoiceOcean, it is... Invoices and documents https://help.invoiceocean.com/152374110-sending-invoices-by-email https://help.invoiceocean.com/152374110-sending-invoices-by-email Mon, 27 Nov 2023 14:09:49 +0100 When sending an invoice from the InvoiceOcean system, you can define the content of the email message to which the document will be attached. The content can be defined globally for the entire account (then every message will have the same content) or individually by editing the message content during sending. Email content with the invoice   To edit the content from the account settings, go to the Settings > Account Settings > Invoice Sending, and in the field Sending an... Invoice Customization https://help.invoiceocean.com/156303476-additional-discount-field-or-additional-column-in-the-invoice https://help.invoiceocean.com/156303476-additional-discount-field-or-additional-column-in-the-invoice Tue, 23 Jan 2024 11:10:29 +0100 When issuing the document, you can use additional fields that you can add to the invoice. For example, the discount column or the field with additional information necessary for your documents. The fields are located next to the invoice item table, and from this level, you can easily activate and deactivate them. Column for additional information An additional field in the invoice items means that you can fill it in with any text and change its name. To make the Additional entry on the... Invoices and documents https://help.invoiceocean.com/157906312-custom-roles-access-to-documents-and-their-management https://help.invoiceocean.com/157906312-custom-roles-access-to-documents-and-their-management Thu, 15 Feb 2024 16:52:28 +0100 Creating a custom role allows you to specify which documents or privileges the selected user will have access to. During the configuration of a new role, you can grant access to the documents issued on the account. You also have the option to restrict access to certain features such as invoice deletion. In this post, you will learn where to set the scope of access to documents and their management for the new role. Custom roles - access to documents and their management To grant access to... Users https://help.invoiceocean.com/162510566-buyer-s-data-on-the-invoice https://help.invoiceocean.com/162510566-buyer-s-data-on-the-invoice Wed, 24 Apr 2024 16:44:11 +0200 An invoice is a confirmation of the transaction between the Seller of goods or services and their Buyer. Buyer's data are a fundamental element of a properly created invoice. The Buyer can be both a private individual and a company. From this entry, you will learn where to complete Buyer's data in the document creation form and how to find a contractor from the customer database of your account Buyer's data on the invoice The invoice creation form contains two sections: the selling side,... Invoices and documents https://help.invoiceocean.com/633698-green-invoice-theme-headers-and-tables https://help.invoiceocean.com/633698-green-invoice-theme-headers-and-tables Tue, 10 Jun 2014 11:27:13 +0200 In order for your main invoice table header to be green, go to Settings > Account settings > Print settings > Customize print with CSS and paste the following code: table.main_inv_table th { background-color: #7BB453; border: 0 none; color: #FFFFFF; font-weight: normal; } ​ If you paste this code in Settings > Account settings > Print settings > Customize print with CSS, all template headers will be green .clean.to_right th, .clean.split_three strong,... Invoice Customization https://help.invoiceocean.com/637228-changing-the-size-of-the-name-of-the-invoice-and-invoice-number https://help.invoiceocean.com/637228-changing-the-size-of-the-name-of-the-invoice-and-invoice-number Mon, 16 Jun 2014 14:53:41 +0200 You may customize the way your invoice looks. In order to do so, go to Settings > Account settings > Print settings > Customize print with CSS. You may select whether your changes will apply to a printed invoice, previewed invoice, or both. In order for the changes to apply to printed invoices only, start by pasting the following code: } @media print{  In order for the changes to apply to previewed invoices only, start by pasting the following code: }... Invoice Customization https://help.invoiceocean.com/637278-changing-the-header-and-signature-of-the-invoice https://help.invoiceocean.com/637278-changing-the-header-and-signature-of-the-invoice Mon, 16 Jun 2014 15:45:21 +0200 You may customize the way your invoice looks. In order to do so, go to Settings > Account settings > Print settings > Customize print with CSS. You may select whether your changes will apply to a printed invoice, previewed invoice, or both. In order for the changes to apply to printed invoices only, start by pasting the following code: } @media print{  In order for the changes to apply to previewed invoices only, start by pasting the following code: }... Invoice Customization https://help.invoiceocean.com/637787-switching-the-invoice-information-with-logo https://help.invoiceocean.com/637787-switching-the-invoice-information-with-logo Tue, 17 Jun 2014 12:34:06 +0200 You may customize the way your invoice looks. In order to do so, go to Settings > Account settings > Print settings > Customize print with CSS. You may select whether your changes will apply to a printed invoice, previewed invoice, or both. In order for the changes to apply to printed invoices only, start by pasting the following code: } @media print{  In order for the changes to apply to previewed invoices only, start by pasting the following code: }... Invoice Customization https://help.invoiceocean.com/637882-increasing-font-size-on-the-entire-invoice https://help.invoiceocean.com/637882-increasing-font-size-on-the-entire-invoice Tue, 17 Jun 2014 14:58:02 +0200 You may customize the way your invoice looks. In order to do so, go to Settings > Account settings > Print settings > Customize print with CSS. You may select whether your changes will apply to a printed invoice, previewed invoice, or both. In order for the changes to apply to printed invoices only, start by pasting the following code: } @media print{  In order for the changes to apply to previewed invoices only, start by pasting the following code: }... Invoice Customization