Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center

Help Center

Topics

  1. Create a support ticket
    1. End-user incident
      End-user incident
    2. Mio Admin Hub incident
      Mio Admin Hub incident
    3. Suggest a new feature or improvement
      Suggest a new feature or improvement
  2. Google Chat
    1. Configure Google Chat for Mio
    2. Connect your organization's Google Workspace tenant to Mio
    3. Google Chat scopes for Mio for internal teams
    Show 9 more
  3. Microsoft Teams
    1. Configure Microsoft Teams for Guest Account Sync with Mio
    2. Connect your organization's Microsoft Teams tenant to Mio
    3. Create a Microsoft Teams test team and channel
    Show 22 more
  4. Slack
    1. Configure Slack for Mio
    2. Create a Slack test channel
    3. Slack scopes for Mio for internal teams
    Show 7 more
  5. Zoom Team Chat
    1. Configure Zoom Team Chat for Mio
    2. Create a Zoom Team Chat test channel
    3. Zoom Team Chat scopes for Mio for internal teams
    Show 6 more
  6. Security
    1. Where is Mio hosted?
    2. What is Mio's network security strategy?
    3. How does Mio handle privacy and security?
    Show 7 more
  7. Feature overviews, Mio Hub guides, & pricing FAQs
    1. What features are in the Mio Hub?
    2. Self-testing guides for platforms
    3. Reactive prompting
    Show 15 more

Suggested forms

  • Mio Admin Hub incident in Mio Customer Portal

    Use this form for Mio specific incidents (e.g. user unable to be synced, channel sync failure, hub activity not accurate, token expired, etc.)

  • End-user incident in Mio Customer Portal

    Use this form for in-platform incidents (e.g. missed messages, access to files, delays, groupchat not created, etc.)

Powered by Jira Service Management
{"xsrfToken":"5dd4855f9bcc4a441eeaeaaae2ec6ca4bff616ac_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/21a44de5-79fd-4b14-93b1-d0f40e6031f9/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwN2MwYzU5MS1lMTRiLTRjZGMtODViOC1jODRlNGFkZWM1N2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIxYTQ0ZGU1LTc5ZmQtNGIxNC05M2IxLWQwZjQwZTYwMzFmOSI6WyJyZWFkIl19LCJleHAiOjE3NzM3MzM0NTQsIm5iZiI6MTc3MzczMjg1NH0.jzOGjrimWyBrrz06hjZ4cra3gfNcvN7arglhRvypYFY&client=07c0c591-e14b-4cdc-85b8-c84e4adec57c&mode=fit","logoId":"21a44de5-79fd-4b14-93b1-d0f40e6031f9","isLogoAvailable":true,"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#005fee","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f11018e7-d44a-48e2-8299-7d8613889cf0/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwN2MwYzU5MS1lMTRiLTRjZGMtODViOC1jODRlNGFkZWM1N2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYxMTAxOGU3LWQ0NGEtNDhlMi04Mjk5LTdkODYxMzg4OWNmMCI6WyJyZWFkIl19LCJleHAiOjE3NzM3MzM0NTQsIm5iZiI6MTc3MzczMjg1NH0.hAdB2haH5KxlAvb_2BylGCTab6WODlwPwLGUDMgKyqY&client=07c0c591-e14b-4cdc-85b8-c84e4adec57c&height=300&mode=fit","bannerMediaApiFileId":"f11018e7-d44a-48e2-8299-7d8613889cf0","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=messageio","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5dd4855f9bcc4a441eeaeaaae2ec6ca4bff616ac_lout","baseUrl":"https://messageio.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://messageio.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"07c0c591-e14b-4cdc-85b8-c84e4adec57c","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b896f704c5004ec0a70bb24199e339ae","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://messageio.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}