Help Finder

How can I view my induction timetable?

Your induction week schedule will be available on the induction dashboard on MyGlos a couple of months before you start.

Your academic timetable, which includes room numbers and timings, will be available to you no later than one week before you start. Once you have enrolled on your course, your timetable will show in your outlook calendar, which can also be accessed on the MyGlos app.

When will I get my student card?

If you have submitted your photo by the deadline, your student ID cards should be delivered to your registered home address.

If you submitted your photo after the deadline date, you can collect your ID cards from your campus library during induction week.

How can I find my way around campus?

We have created detailed indoor online maps for each of our campuses so you can easily find wherever you need to go, please see the links below.

• Oxstalls campus map
• Park campus map
• FCH campus map
• Hardwick campus map
• Pittville Student Village map
• City campus map

How do I pay my fees?

The University of Gloucestershire provides a range of payment options to offer the flexibility that students need when it comes to paying fees.

Instalment by direct debit

Please refer to the relevant Tuition Fee Policy for eligibility and instalment terms.

Credit or debit card

You can make card payments using the university payment portal, MyBills. We accept all major credit and debit cards, and payments made via MyBills are shown on your account immediately.

If you have not yet enrolled and need to make payment, please select the ‘Quickpay’ option.

• Pay online via MyBills or QuickPay
• View the MyBills user guide
• View the Quickpay user guide

International student fees can be paid using our international payment platforms, Convera and Flywire.

If you are a sponsored student you can find information on how to pay your fees here.

How do I set up a payment plan?

A payment plan to clear an outstanding balance can be agreed and set with help from a member of the income team. You can email [email protected] or contact 01242 714 222.

When can I pay my fees?

You will pay your fee upon enrolment if you are a home student. This will apply whether you are an undergraduate, postgraduate or a short course student.If you are an international applicant, you will need to pay an advanced tuition payment to the university, once you are unconditional firm, to apply for your CAS (Confirmation of Acceptance for Studies)

You can email [email protected] or contact [email protected].

How much does accommodation cost?

Rooms in halls of residence range in price from £131.60 to £241 per week (2025/26 figures) depending on which type of room, townhouse or flat you choose. Regardless of which type of room you choose, your rent will include all utility bills (electric, gas and water), internet and basic contents insurance.

How do I pay my accommodation fees?

In order to secure your room you will need to make a £200 advance rent payment. If you have any questions on this please get in touch with our accommodation team.

The university's method of collection is by Direct Debit, and there are 3 instalments during the year. If you need to make an additional card payment for a failed Direct Debit, you can do so via MyBills.

• Make an additional rental payment
• Rent costs for halls of residence
• Halls of residence payments process guide

If you would like some advice and guidance on paying fees, accessing funding or budgeting for your daily life, our Money Advice team can help you stay on top of your finances while at university. You can email [email protected] or contact 01242 714535

Who is my personal tutor?

Our personal tutor scheme is designed to provide you with personalised academic support and advice. Your personal tutor will be someone from within your academic school, and will be listed on your student record.

When do we get our induction timetables?

Your induction week schedule will be available on the induction dashboard on MyGlos a couple of months before you start.

Your academic timetable, which includes room numbers and timings, will be available to you no later than one week before you start. Once you have enrolled on your course, your timetable will show in your outlook calendar, which can also be accessed on the MyGlos app.

Where can I get support and advice?

Our Student Centres are the first place to visit or contact if you need support with any aspect of student life. We have two Student Centres – one at FCH, and one at Oxstalls – offering extensive and specialist support and guidance. Our Student Centres are the first place to visit if you need support with any aspect of student life. Our advisers are also available to offer support online or by phone.

You can email [email protected] or phone 01242 714 444 (if you receive a voicemail greeting, please leave a message and staff will get back to you as soon as possible).

When will I find out where I will be living?

The University starts sending Halls of Residence room offers for the next academic year from April annually. At this point you will need to make a payment of £200 and set up a direct debit for your rent payment. If you accept an offer of a place in residence, you will be signing a legally-binding contract for the full period stated on the offer letter.

New students: instructions about accepting your room offer will be emailed to the email address you registered with UCAS at the time of application. This will include instructions on completing the room acceptance process via our halls portal.

How do I apply for student finance?

If you are a new student in England studying full-time or part-time, you can apply online to Student Finance England. It can take up to six weeks for your student finance application to be processed, so be sure to apply as soon as possible to avoid delay. If you're a new starter, please note that you won't receive any loans or grant payments until you collect your university ID card.

You will need to set up a student finance online account and complete the online application. Some details like household income and proof of identity may be needed.

If you are a returning student you can log in to your student finance account and apply online.

There’s a different process if you’re a student from:

• Scotland
• Wales
• Northern Ireland
• Jersey
• Guernsy
• Isle of Man

If you would like some advice and guidance on paying fees, accessing funding or budgeting for your daily life, our Money Advice team can help you stay on top of your finances while at university. You can email [email protected] or contact 01242 714 535

Can I get free legal advice?

Yes, confidential legal advice is available to all students and staff

You can receive information by emailing Rickerbys Solicitors via [email protected]

Law Clinic

The University of Gloucestershire Law Clinic offers pro bono legal advice to students. Fellow students become legal advisors and work with a practising solictor to assist you with your case.

The Law Clinic is based at The Business School at Oxstalls Campus in Gloucester and is open and available to help with queries. Please contact [email protected] to arrange a virtual or face-to-face meeting.

How can I get career and placement support?

You can get support with all your career and placement queries through our Career Studios at FCH and Oxstalls. You can either make an appointment online, get in touch via Ask a Question, or just drop in to a Career Studio to have a chat with a Career Coach during our opening hours, no booking needed.

Locations

FCH

Career Studio in Clegg

Oxstalls

Career Studio in Oxstalls library

Where can I get support for my health and wellbeing?

If you're struggling with university life, don't struggle alone: there's plenty of support we can offer, and other resources that may help. If you want to talk to someone in person, don't forget that you can always contact the Student Centre.

Useful resources

• Find self-help apps and services
• Register for medical help
• Get urgent help now
• Report an incident

How do I apply for accommodation?

You can apply for halls of residence online. To apply, you will need:

• to have accepted an unconditional/conditional offer from the university, or be a returning student
• a university network account (see how to set up your university network account).

You can choose up to 3 halls/room types on your application. Rooms are allocated on a first-come, first-served basis so we cannot guarantee you will get your first choice. The earlier you apply, the better.

To find full details, visit our, Applying for Halls of Residence page.

What is university-approved private housing?

With university-approved private housing you can rent a private house or flat away from campus from a private landlord or letting agent.

Each year the university's accommodation team produces a list of approved housing that's available exclusively to University of Gloucestershire students. The scheme ensures that all properties have been visited by the accommodation team, meet certain health and safety criteria, and have gas and electricity certificates.

You can view university-approved private housing on StudentPad from across Cheltenham and Gloucester, and contact landlords directly via email, phone and SMS.

You will need to be a current student or applicant at the University of Gloucestershire to register an account on StudentPad.

Find out more about private housing here.

Where can I find PG research resources?

The MyHelp section for PG Research students provide details on:

• project and ethics approval
• research resources
• writing your thesis
• your supervision and progress
• submitting your research
• interrupting (suspending) your studies
• access to the PGR Moodle site

What are the tuition fees for my course?

Please use the below links to find your tuition fees:

• The list of tuition fees for undergraduate and professional courses
• The list of tuition fees for postgraduate taught courses
• The list of tuition fees for undergraduate and professional courses - international students
• The list of tuition fees for postgraduate taught courses - international students
• The list of tuition fees for postgraduate research courses

How do I join a sports clubs or society?

Societies

Your Students' Union offers you the opportunity to connect with like-minded people, partake in fun activities or explore your chosen subject by joining a Society. It might be an activity you’ve done for years, or maybe you feel like trying something new, societies are open to everyone. Elevate your student experience by getting involved.

Find out more about societies here

Sports clubs

At UoG Students' Union, we have a vast range of Sports Clubs. Offering everything from Football, Rugby and Netball to more diverse sports such as Lacrosse, Jiu-Jitsu and Cheerleading. Anyone can join a Sports Club and people of all abilities are welcome. Whether you want to play competitively in a BUCS league, or simply take part recreationally, there's a place for you within #TeamGlos.

Find out more about our sports clubs here

How do I know what school I'm in?

It will say in your confirmation letter when you are accepted into university. Alternatively, to find out your school, you can search the course you are studying on the website, and it will tell you which School you are part of.

Apply for a CAS

To be eligible to apply for a CAS, you must be a student either starting an new programme, or continuing on in an existing programme.

Full details on the CAS issuance and visa application process can be on our website.

If you have a complicated UK immigration history and suspect that your eligibility for a CAS may be in question, please hold off on this payment and contact International Student Services, explaining the details of your circumstances when submitting your CAS request.

Still need help?

If you cannot find the help you were looking for, please contact [email protected].

How do I request and extension?

If an assessment is handed in late, it may be counted as a fail. While you can apply for an extension to give you more time to complete your assessment, you must do so before your deadline.

There are different types of extensions that apply to different circumstances:

• EC1 extensions - a one-week extension that can be applied to individual assignments, portfolios and dissertation / major projects
• EC2 extensions - any individual assessment including exams and dissertations
• DA1 extensions - for students registered with our Disability, Dyslexia and Learning Support service

See MyHelp to find out more about applying for extensions.

Do you provide accommodation for families?

University of Gloucestershire does not provide accommodation for families. If you are considering bringing your family, it is important that you arrange accommodation for them prior to arrival in Gloucestershire.

If you are not able to arrange family accommodation before arrival, you should travel on your own, book short term accommodation, and then secure family accommodation before your family travel.

For more information about family accommodation, please visit our accommodation pages on the UoG website.

Can I bring my car to university?

If you're living in halls, you aren't allowed to bring a car (or any other motor vehicle) as a condition of your contract, unless you have special circumstances (accessibility, course needs etc) which are approved by Accommodation prior to arrival.

If you're travelling from home or living in private accommodation and you need to drive, you can either purchase a parking permit to park on university grounds or pay on the day using the onsite p+d machines or pay by phone – details available on site. Parking charges apply at all times. Parking spaces at the university are extremely limited, and available on a first come, first served basis.

How much is parking at university?

• Annual student permit - £75
• Evening (5pm to 11.59pm) Monday to Friday - £1.20
• Pay and display (four hours) Tickets available from 5am - 5pm Monday to Friday - £2
• Pay and display (all day) Ticket covers parking from 5am - 11.59pm - £2.80
• Saturday and Sunday parking (5am - 11.59pm) - £2.00

How do I view student-related policies?

You can view policies related to students on MyHelp here.

What is induction?

Induction is for anyone who is starting with us at university as a new student and who has not studied with us before.

As part of induction you are expected to attend university sessions where you will have the opportunity to meet your tutors, learn about your course, explore campus, and connect with fellow students. You can find your induction week schedule on the induction dashboard of the MyGlos app.

Another part of induction is enrolment which is a simple but important process that you must do at the start of each academic year. Perhaps most importantly, enrolling triggers the release of your first student loan payment (if applicable)! You can find out how to enrol on MyGlos.

Find out everything you need to know about your induction week by watching this video.

How do I contact security on my campus?

If you feel you or another student are at risk, call university security or police for assistance.

You or another student is at immediate risk to yourself/themselves or others: Call Emergency Services on 999 and then inform security.

Urgent but not immediate situation: In office hours contact the Student Centre or call 01242 714 444.

Urgent but not immediate situation: Out of office hours contact security:

• FCH 07736 692 087
• Oxstalls 07793 245 017
• Park 07801 183 630
• Pittville 07740 913 684
• Blackfriars 07771 258 605

Who are the Chaplaincy team?

Our Chaplaincy team is here to support students of all beliefs and faiths. The Chaplaincy team host a Sanctuary on each campus and offer a number of activities which can support your wellbeing.

You can meet with a Chaplain by booking a 'time to talk' appointment here.

You can also contact one of our chaplains via the contact details below, or visit us in one of our Sanctuary spaces. Our wider Chaplaincy Team includes representatives from a range of faiths. We can give you information about different faith communities and local places of worship. Find out more here or email one of the chaplains:

• ​Revd Simon Witcombe
• ​Jo Parkin
• ​Sarah Rogaly
• ​Atique Miah

How do I view my timetable?

Your course and module timetables for the new academic year are available to view online via our timetables website.

Timetables are subject to change throughout the​ year so please check your timetables regularly.

Your personal timetable will be available to view on MyGlos from early September, once you've chosen your modules and enrolled for the year. You will be notified when module selections open.

Please note that your personal timetable can take two to three working days to update online once you've chosen your modules.

What are the university term dates?

Most students start in the autumn term, with holidays between the spring and summer terms.

View the academic c​alendar and term dates​ here

What are the average hours of study per week?

It does depend on the course you have chosen, however for a for full-time UG you need to be committed to 37 hours a week. This includes lectures, seminars and work outside of teaching sessions.

When are the libraries open?

Our libraries are located in the student centres at FCH and Oxstalls, and are open 24 hours a day. They provide round the clock access to essential resources to help you with your studies, from books, journals and digital resources, to access to computers and study spaces.

When is the library staffed?

Staff are available in each Student Centre Monday to Friday 10am – 4pm. Staff here can help you with using library resources and offer general advice about our Library and Student Support services.

For more information about library services visit the Library website.

What is UniSport?

Here at UniSport, we are passionate about providing programmes to support your overall health and wellbeing that are flexible, accessible and help you to look after you.

We are building a community that can get active, contribute to improving wellbeing and exploring ideas that facilitate you doing this, your way.

See the UniSport website for information about the opportunities available to all students across the University of Gloucestershire community.

Sports Clubs

At UoG Students' Union, we have a vast range of Sports Clubs. Offering everything from Football, Rugby and Netball to more diverse sports such as Lacrosse, Jiu-Jitsu and Cheerleading. Anyone can join a Sports Club and people of all abilities are welcome. Whether you want to play competitively in a BUCS league, or simply take part recreationally, there's a place for you within #TeamGlos.

Find out more on the SU website.

How do I find part-time work as an international student?

You could sign up to Unitemps, our in-house temporary work agency.

You might find the following other platforms useful while you search for part-time jobs:

• Glos Jobs - Gloucestershire Region
• Gloucester Quays Jobs
• Indeed
• CV Library
• Reed
• Gov uk - Find a Job

We have focused guides to help you navigate your career, including:

• Careers Support for International Students
• Finding part-time work

• Still need help?

  For more focused help, please visit our International Students Careers Support resource.

  
  

How do I get work experience?

There are lots of ways to get work experience, depending on what kind of experience you are looking for. You could develop your skills and gain experience for your CV through a part-time job – one way to do this is to register for Unitemps, our in-house part-time jobs agency.

You can also search the Student Futures portal, for a range of part-time jobs, volunteering opportunities, placements and internships.

You could also try virtual work experience – these opportunities are usually unpaid, but short-term and flexible enough to give you a taste of what working within particular roles or industries is like. Take a look at the Prospects Virtual Work Experience pages to explore virtual internship providers.

Can I get paid work experience on campus?

There are a number of opportunities to work for the University of Gloucestershire during your studies. For example, you could become a Student Ambassador, a Career Coach or carry out project work with University departments or courses. These all offer great opportunities to develop your professional skills, meet people, get paid and support other students and prospective students.

Make sure you register for Unitemps and check the Student Futures portal for updates about when these student opportunities open up their recruitment processes.

Who can help me find work experience?

The Career Studio is available at FCH and Oxstalls campus, open Monday to Friday between 11am – 3pm. Book an appointment on the Career Studio pages on the Student Futures portal. You can drop in or make an appointment to speak to a Career Coach, who will be happy to chat to you about how you can start looking for work experience. They will also make sure you feel confident about your CV and cover letters to give you the best chance of getting experience.

If you are looking for a placement as part of your course, you can get additional support from your Placement Tutor.

How do I apply to be a student ambassador?

As a student ambassador you'll develop your work skills, have fun, get paid and inspire young people to follow in your footsteps. You'll help bring the university (and your degree course) to life through your enthusiasm and support. To apply, please keep an eye on the MyGlos app where updates will be posted on recruitment and interview dates.

Where can I get my course timetable?

Your course and module timetables for the new academic year are will be available to view online via our timetables website from early August.

Your personal timetable will be available to view on MyGlos from early September, once you've chosen your modules and enrolled for the year. Please note that your personal timetable can take two to three working days to update online once you've chosen your modules. Timetables are subject to change throughout the year so please check your timetables regularly.

For more information about your timetable please see the timetables page on MyHelp.

What is the Sports Injury Clinic?

​​​​​​​​​The University of Gloucestershire Injury clinic is based at Oxstalls Campus, Longlevens, Gloucester and is designed to help in the prevention and management of musculoskeletal injuries, maintain function for optimum performance and provide relief from day to day stresses and strains.

The clinic is open to everyone. We work with all injuries and conditions from sport to occupational, including pre- and post-surgical care. Treatments can include:

• Electrotherapy such as Ultrasound and Interferential therapy
• Manual therapy
• Soft tissue massage
• Kinesio and/or athletic taping
• Rehabilitation programmes
• Pre-habilitation programmes

The Student-led Sports Injury Clinic is led by final year students under the guidance of clinical supervisors who are highly experienced and established in their field.

See the Sports Injury Clinic page on our website for information about the services we offer or book directly here.

How do I apply for a visa?

Applying for a visa can be a lengthy and often confusing process. The University has specialist support available to help guide you through this, and help ensure a successful visa outcome.

Full details of our visa advice can be found on our visa and immigration​ page on our website.

How and when do I get my Student Card?

Your university Student Card is an essential part of starting university - you'll need to carry it with you at all times while on university premises. As well as identifying you as a member of the university, you can use your Student Card to:

• access your accommodation (in some halls)
• borrow books and other materials from university libraries
• pay for photocopying, printing, workbooks and other items sold in the libraries
• access restricted areas on campus.

To apply for your Student Card, you will need to upload a passport-style head and shoulders photo of yourself via your Student Records Online account.

Apply for your Student Card here

Where can I collect my Student Card?

If you're going to be living in university halls of residence, your Student Card will be available to collect on your move-in day.

If you're not staying in halls, your Student Card will be posted to your home address if you upload your photo by the date notified to you. If you upload your photo after this date, or your card doesn't arrive in time then you will be able to arrange collection from your campus library.

Where can I practice a mock interview?

To prepare for your interview, try the following:

• Speak to a career coach - we can help you practise your interview, research the company and prepare your answers so you feel as confident as possible on the day.
• Read our Improve Your Interviews guide - full of aadvice and practice questions.
• Explore interview advice and sample questions on Prospects - plenty of tips, guidance and examples to help you prepare.

What is the Students' Union?

The Students’ Union is run by students, for students, it’s the heart of student life at UoG.

If you’re starting a degree or postgraduate course here, you’ll automatically become a member of the SU. Once a member you can join a society or sports club, get support through the advice service, attend events, order official UoG merchandise and become a representative for other students.

Find out more on the SU website

Where can I get disability, dyslexia and learning support?

Our Disability, Dyslexia and Learning Support (DDLS) service offers confidential, one-to-one support for students with disabilities, including specific learning difficulties, mental health difficulties, and medical conditions.

We can help with:

• advice on diagnosing specific learning difficulties, such as dyslexia, dyspraxia or dyscalculia
• support with applying for disabled students' allowances​
• advice on disability access
• accessible travel and parking
• diagnostic assessments for study support, and accessing funding that may cover any costs
• liaising with academic staff and student services regarding support needs, including extensions, extra time in exams, or access to communicators.​​​

How do I enrol on my course?

You will be emailed when it is time for you to enrol. Please enrol as soon as you are prompted and follow the instructions in the email.

To enrol you will need to have:

• A passport-style photo for your university Student Card (if you haven't already provided this)
• An electronic copy (PDF or JPEG) of your passport/driving licence to upload to complete your ID check
• The details (name, address, email and telephone) for at least one person that we can contact in an emergency, as well as the address of the Doctor (GP Surgery) where you are registered
• The address where you will be living whilst studying (your term-time address)
• The details of how your tuition fees will be paid.

For more information about enrolling at university please see here.

How do I enrol as an international student?

You will receive an email once your record is ready for you to begin enrolment.

If you are an international student subject to immigration control, the University will be required to check your immigration permission and your right to study in the UK as part of your enrolment. More details on how to provide this can be found on our website.

You must ensure that you complete enrolment before the deadline listed on your CAS.

Still need help?

If you cannot find the help you were looking for, please contact the enrolment team.

How can I improve my English language ready for my course?

Prior to starting at the University, you may be able to undertake a pre-sessional English language programme. Please visit our website for more information.

Please bear in mind that some of our courses, e.g. in the Health and Social Care area, can only accept a UKVI IELTS score so the PSE will not be suitable.

How to access my applicant portal

If you are applying to the university directly, you will apply via an online application form (located on each course page for part-time, short courses, postgraduate programmes) and you will have access from this point to the application portal.

What is the ID Check and how do I complete it?

The University must verify the identity of every student enrolling. You will be able to do this by uploading a copy of your ID (good quality scan or photography of your passport or driving licence) via Student Records Online, which will then be verified.

Where will I find a university computer to use?

You'll be able to find computers to use in the libraries in FCH and Oxstalls student centres, and at Park study space. You can access them 24 hours a day, 7 days a week in term time.

How do I get a DBS for my placement?

Your course may require you to have an enhanced DBS, as per the guide on the website.

Most placements will ask for an enhanced DBS if one is needed, however if it states a standard DBS then you can apply for one directly via Gov.uk.

What are the academic regulations?

See MyHelp for important information about the regulations governing your course, in particular:

• Guidance on what your different module results mean
• Details about how long you have to complete your course
• Guidance on what happens if you fail some modules
• Information on how your award is classified
• Guidance on assessment offences / academic misconduct

Who can I speak to about my health and wellbeing?

Our Student Centre staff are always on hand if you need advice, guidance or someone to talk to - and if they can't help with a particular issue, they'll put you in touch with someone who can. In addition to the Sudent Centres, we also have a number of services that are there for you if you ever need to talk.

• Contact our Student Centres
• Book an appointment
• Speak to our counselling team
• Get in touch with a dignity adviser
• Speak to one of our Chaplaincy team

How do I disclose a pregnancy?

There is no legal requirement for you to inform the university if you are pregnant or become pregnant while registered on a course or programme of study, including while on placement. However, you are strongly encouraged to disclose a pregnancy at the earliest opportunity (and preferably at least 15 weeks before the baby is due) as this will enable the university to put in place appropriate support measures known as 'reasonable adjustments', which will be documented through a Student Pregnancy Support Plan. Early notification is especially relevant for students following programmes that may involve potentially high risks to the student and/or the unborn child.

• Inform our Student Services department by contacting the Student Centre at 01242 714 444 or [email protected]
• Student Centre staff will offer initial advice and liaise with the Welfare team, who will work with you to complete a Student Pregnancy Support Plan and risk assessment.
• Permission to share the information on a need-to-know basis will be sought from you and you will also be signposted as appropriate for further sources of advice and support.

The university aims to provide an environment where students are supported fairly, and with dignity and respect - including during maternity, paternity, the process of adoption and while breastfeeding.

How can I get support with my studies?

Our study skills advisers are on hand to help you develop your assessments and understand feedback, improve your skills in critical thinking and time management, and improve the structure and language of your academic writing.

Advisers can offer support by email or in person, and while they can't offer proofreading or editing services, they can always find ways to help you develop your work.

Please email [email protected].

How do I get my student status letter?

Once you are enrolled, you will be able to generate the following letters through Student Records Online:

• Enrolement confirmation
• Bank letter
• Council tax letter

If you require any help, please drop in to the Student Centres on campus or get in touch with them via email [email protected].The University can provide a PDF digital version, hard copy, handwritten, signature, with or without the Uniersity stamp all depending on your requirements and what you need.

Other than the three letters that students can self-gereate, Immagration routinely produce the following letters for International students:

• Letter to support a tourist/visitor visa application
• Letter identifying the terms of any prospective student placement
• Letter identifying a student’s enrolment status, for work purposes
• Letter highlighting a student has fulfilled all academic requirements, pending confirmation of their award
• Letter identifying funding requirements for the purpose of securing a student visa

Any questions, get in touch with the immigration team.

How can I change my name on my university records?

Please see our Policy on Changes to Student Names for information how on to change the name that we have recorded for you.

How much does accommodation cost?

Rooms in halls of residence range in price depending on which type of room, townhouse or flat you choose. Regardless of which type of room you choose, your rent will include all utility bills (electric, gas and water), internet and basic contents insurance.

How do I pay my accommodation fees?

The university's method of collection is by Direct Debit, and there are 3 instalments during the year. If you need to make an additional card payment for a failed Direct Debit, you can do so via MyBills.

• Make an additional rental payment
• Rent costs for halls of residence
• Halls of residence payments process guide

If you would like some advice and guidance on paying fees, accessing funding or budgeting for your daily life, our Money Advice team can help you stay on top of your finances while at university. You can email [email protected] or contact 01242 714 535

How do I get my placement approved?

For all placement-related FAQs, including advice on the approval process, please visit the Student Guide to Placements.

How do I pay my fees?

There are a range of payment options available to international students for paying tuition fees. Details of these and links to the relevant platforms are provided below.

Bank transfer

International student fees can be paid using our international payment platforms, Convera and Flywire.

Instalment by direct debit

Please refer to the relevant Tuition Fee Policy for eligibility and instalment terms. Please note: there is a maximum of three instalments for international students using this method.

Credit or debit card

You can make card payments using the university payment portal, MyBills. We accept all major credit and debit cards, and payments made via MyBills are shown on your account immediately.

If you have not yet enrolled and need to make payment, please select the ‘Quickpay’ option.

• Pay online via MyBills or QuickPay
• View the MyBills user guide
• View the Quickpay user guide

When is the deadline for payments?

If you’re an international student, you need to go via CAS and payment needs to be made 6 weeks before your course start date.

Please contact the [email protected] if you have any questions.

Do I have to attend induction week?

Yes, induction week is compulsory for all new students and you are expected to attend all of your sessions. Your induction week schedules will be available a couple of months before you start via the induction dashboard of the MyGlos app.

How do I enrol on my course?

You will receive an email once your record is ready for you to begin enrolment.

If you are an international student subject to immigration control, the University will be required to check your immigration permission and your right to study in the UK as part of your enrolment. More details on how to provide this can be found on our website.

You must ensure that you complete enrolment before the deadline listed on your CAS.

How do I make my module choices?

You will be emailed when we are ready for you to make your module choices. Please register your module choices as soon as you are prompted - see the Module Registration Instructions for help.

Your course is made up of a combination of compulsory and optional modules and you must ensure you are registered to the correct modules for your course.

To explore your module options and plan ahead, please view your Course Map on Moodle.

You need to be registered on your modules to access online learning resources and so that you know what your timetable will be.

Click to Register your Modules

What if I change my mind?

The deadline for making changes to your module choices is the end of the second week of your course. If you want to make a change to your module registrations first check with your Personal Tutor to make sure that your new choice is allowed. Then check your timetable to avoid potential clashes.

Changes to modules can be made via Student Records Online, using the Module Registration option. The university will then check to see if your request is possible - if so, your timetable will update automatically within three working days.

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Where can I find graduate jobs?

Some good starting points for searching for your graduate job include:

• So Glos: Top 100 Business in Gloucestershire
• The Times Top 100 Graduate Employers
• Rate My Placement
• Prospects
• Milkround
• Bright Network
• NHS Careers
• The Job Crowd
• Glassdoor - One Year Placements
• Charity Job

Remember to narrow down your search by course, location or keyword – or keep an open mind and explore everything! Searching for jobs can be overwhelming if you don’t know exactly what you are looking for – so try and approach your search methodically, exploring different industries and job-types one-by-one to get a feel for what you might be good at or enjoy.

Depending on the industry you want to go into, or specific location, there are a huge range of niche online job platforms and networking opportunities. We recommend that you do plenty of research into your preferred area, and make use of professional networking sites like LinkedIn to connect with others in the field you are interested in.

Some graduate-level opportunities aren’t advertised using traditional or easily accessible channels. This refers to something called the “hidden job market”. These roles are filled through referrals, networking or direct approaches to companies. That’s why it’s really important to get your thinking cap on and explore how you can maximise opportunities.

You can find out more by exploring the Graduate Jobs Guide on the Student Futures Portal.

When will I get confirmation of my place?

Undergraduate Courses – most applicants holding offers will be waiting for course or examination results so once these are confirmed officially the university will send confirmation of their place. Most course or examinations results are received by the university from UCAS on the day A Level results are released, and it is usually this day that applicants holding offers will receive confirmation of their place if eligible.

Postgraduate Taught and Research Programmes – applicants will receive confirmation of their place once they have successfully reached all the entry requirements and clearance checks where applicable.

Apprenticeships - applicants will receive confirmation of their place once they have successfully reached all the entry requirements and clearance checks where applicable.

How do I find placements for my course?

Make sure you’re regularly checking our Student Futures Portal, where we hold our updated list of short-term placement and 12-month placement opportunities for students. A full guide to placements - including a list of great placement job boards - can be found in our Placements, Internships and Work Experience Guide.

Some good websites to get started with your placement search include:

• Rate My Placement
• Prospects
• Milkround
• The Times Top 100 Graduate Employers
• Bright Network
• Student Jobs UK
• Student Circus - Great for international students!
• NHS Careers
• The Job Crowd
• Glassdoor - One Year Placements
• National Intern Week
• Get My Grad Job
• Find an Internship - Gov.uk

Depending on your industry, some placement opportunities aren’t advertised using traditional or easily accessible channels. This refers to something called the “hidden job market”. These roles are filled through referrals, networking (in-person or via LinkedIn or other online channels) or direct approaches to companies. That’s why it’s really important to get your thinking cap on and explore how you can maximise opportunities.

How can I get involved with sustainability projects?

As a student at the University of Gloucestershire, you’ve joined a community with sustainability at its heart. Sustainability is not just about greening the campus, but developing new ways of thinking, learning and working to shape a better future for people and the planet. We encourage you to become actively involved in our sustainability culture by exploring opportunities and projects linked to your course, career and life on campus.

Find out more here.

What are halls of residence?

Halls of residence are a type of accommodation that's available to all students new, returning, postgraduate and international.

There are currently around 1,900 self-catered rooms available in halls on or near our campuses each are close to the centre of Cheltenham or Gloucester and served by an external bus service.

Halls of residence may be university-managed or managed by a partner.

Partner halls of residence are privately run and have reserved rooms for University of Gloucestershire students. They are not managed by the university. Contracts will be direct with the third-party providers and different to those for university-managed halls.

Find out more about Halls of Residence here.

How can I defer or withdraw from my course?

With some courses, it is not possible to defer your place. If you haven’t completed enrolment you can email our Admissions Team [email protected] or call 03330 14 14 14 to see if it’s possible and they can discuss the options available to you.

If you are an enrolled student with us, you can speak to the Student Centre Team by emailing [email protected], calling 01242 714 444 or dropping in on campus – FCH and Oxstalls.

How do I connect?

• 1. Select Eduroam from the list of available networks
• 2. Username: [email protected] (e.g.s1234567)
• 3. Password: Your university password
• 4. Click connect

If you're asked to accept a security certificate click Continue (or OK, Accept or Trust). Please make sure you've enrolled before attempting to connect to the wireless network.

Further guides for various operating systems are available here.

How do I log on to the Wi-Fi at Pittville?

The Pittville accommodation WiFi and wired internet is provided by Glide.

Download the free app to manage your account, access troubleshooting guides and find information on products and services.

The app is available for iPhone and Android devices and can be downloaded by searching “Glide Support” in the App Store or Play Store. This content is also available at my.glidestudent.co.uk/contact-us.

How do I log on to the Wi-Fi at Blackfriars?

The Blackfriars accommodation Wi-Fi and wired internet is provided by ASK4.

Download the free app to manage your account, access troubleshooting guides and find information on our products and services.

The app is available for iPhone and Android phones and can be downloaded by searching "ASK4" in the App Store or Google Play. This content is also available at support.ask4.com.

For more information about IT services at University of Gloucestershire, visit our IT Services Hub.

What happens if I miss enrolment?

You will get an email to prompt you to enrol. You will have a two-week grace period and will need to enrol three weeks before your course officially starts.

If you miss your enrolment within this two-week grace period, contact Student Records to discuss the re-open enrolment window or talk about next steps as it may be too late to start.

How do I disclose a disability or mental health condition to my employer?

For support navigating disabilities and job applications, we’d recommend joining the MyPlus Students Club. As a UoG student, you get free membership, just sign up to create an account. 'How to be open' is a great guide on how and when to disclose a disability or mental health condition.

For more comprehensive support and information, take a look at our Disability, Mental Health and Your Career Guide.

How can I make changes to my course?

Depending on your personal circumstances it might be possible for you to make changes to your course.

See MyHelp for information on:

• Changing your subject or programme
• Restarting your course
• Interrupting your studies
• Reducing your intensity of study
• Withdrawing from your studies

How do I write a CV?

Start by taking a look at the create a stand-out CV guide on the Student Futures portal. There is plenty of advice in there to help you create and refine your CV.

The prospects website also has some useful templates, advice and top tips for making sure you create a CV that shows off your skills and experience.

Once you’ve created a CV, you can ask a Career Coach to take a look over it and identify any further areas for improvement.

How do I change my student finance?

If you are still an applicant and you have had your place confirmed with us, then you need to go to the student finance portal and make a change of circumstances that will update your record. Once you have enrolled with us, our student records team will confirm with student finance to say the applicant has arrived on campus and we will notify them of the change.

If you would like some advice and guidance on paying fees, accessing funding or budgeting for your daily life, our Money Advice team can help you stay on top of your finances while at university. You can email our Money Advice team contact 01242 714 535.

Who is my course leader?

You can find out who your course leader is in your induction information. This is published a few weeks before your start date via the Induction portal. Keep checking back for updates.

How do I arrange insurance?

If you're involved in university-related activities, you may need to arrange insurance. This includes travel insurance for field trips and placements, vehicle insurance for driving university vehicles, or insurance for postgraduate research.

Find out more on MyHelp

How do I book IT training?

We recommend all new students visit the online digital skills awareness course to get a heads up on the key digital skills needed for studying.

Visit digiknow.glos.ac.uk for a variety of Library & IT tutorials including:

• MS Office & Office 365 apps (Windows & MAC)
• Moodle
• Formatting your Dissertation

Visit https://sites.glos.ac.uk/library/referencing-and-study-skills/ for online tutorials on:

• Referencing
• Finding information
• Avoiding plagiarism
• Evaluating the quality of information

For more information about IT services at University of Gloucestershire, visit our IT Services Hub.

Which campus will I be based at?

At the University of Gloucestershire we have four specialist campuses, each with their own personality and character. Each campus has dedicated teaching areas and up-to-date facilities that you can use while studying here. The campus you'll be based at depends on the subject you are studying. See below for a breakdown of subject areas.

• Oxstalls campus - business, accounting, law, sports, health, social care, events, hospitality and performing arts
• Park campus - computing, engineering, design and media
• FCH campus - education, humanities, art and natural and social sciences
• Hardwick campus - fine art and photography (Hardwick students will be moving to Park Campus from Summer 2025)
• City campus - social work, Cert HE health and social care, Cert HE children, young people and families, psychology, teacher education, early childhood studies and education will move from Oxstalls to City campus in September 2025.

What is the Professional Mentoring Scheme?

Our Professional Mentoring programme provides guidance and support to students by helping them build professional networks, develop confidence and communication skills, explore job opportunities, and offer assistance with CVs, applications, and interviews, ultimately fostering personal and career growth through a 12-week mentoring scheme.

Is the Professional Mentoring Programme free?

Yes, Professional Mentoring programme is free to all our current UoG students!

What is the process for the Professional Mentoring Programme?

When applications open, you will complete a registration form which enters you into a workflow which will guide you through the entire process. Once you have registered, you must attend a training session which you can book via the workflow. You will then be matched with a mentor and introduced via email by the Mentoring Coordinator. Once you have been introduced, you then have 12 weeks to complete your mentoring sessions. Specific timings will depend on which cohort you take part in, winter or summer.

How do I apply for the Professional Mentoring Programme?

When the programme is open for applications you will receive emails or be informed by lecturers. You can also refer to the Student Futures Portal which will detail when applications are open and closed.

What is the time commitment for the Professonal Mentoring Programme?

We have a wide range of mentors from many different industries, as well as mentors who bring many different life experiences. We will always listen to the types of mentors you would like and try our best to find these mentors if we do not already have them on our files.

Still need help?

For more help with finding a mentor or applying, visit the Student Futures portal or speak with one of our Career Coaches in the Career Studio.

Where can I find support and advice about my financial position?

Whether you're looking for advice and guidance on paying fees, accessing funding or budgeting for your daily life, our Money Advice team can help you stay on top of your finances while at university.

Our Money Advice team is on hand to offer confidential guidance on all aspects of student funding and advice on budgeting. Our finance advisers can also help with student finance applications, and ensure you're getting what you're entitled to.

Email the Money Advice team on [email protected] or contact 01242 714 535.

Or you can book an appointment online here.

Can I reject my insurance offer and apply to another University via clearing instead?

If you want to reject your offer with the university then you would need to either, choose the self-release option on UCAS which appears during clearing, or you can speak to the admissions team who can advise you on what to do.

Where can I practice my faith at university?

The university offers chaplaincy across all of its sites, with a team of chaplains and faith advisors from major world faiths.

Find out more about faith and spirituality at the University of Gloucestershire here.

Where are the faith spaces on campus?

We are very fortunate to have a beautiful Sanctuary Space on each campus. In these spaces you are welcome to come and relax, play games or instruments, meet others and find community over a tea or coffee. Alongside the social and kitchen areas there is a prayer and meditation room – a calm space in the middle of busy university life.

Please use the below indoor maps to locate these dedicated spaces.

• Oxstalls campus map
• Park campus map
• FCH campus map
• Hardwick campus map
• Pittville Student Village map
• City campus map

How do I claim expenses?

If you've taken part in a university activity, and we've agreed to reimburse your expenses, you can claim back the money you've spent.

Please ensure that you've spoken to the budget holder for your school or professional department before making payments that you intend to claim as expenses. It's also important to keep a record of your spending (and receipts) in order to make a claim.

Find out more on MyHelp

How do exams work?

There are three main exam periods in the academic year: January, May/June and at the end of July. The exam timetable will be updated with dates, times and module codes approximately six weeks before each exam period.

Examinations are online through a platform called Better Examinations. You will usually be able to take your online exam remotely, wherever you are as long as you have a robust internet connection, a suitable device and a private space.

Find out how to access the Better Examinations system and more information about preparing to take your examination by visiting MyHelp.

Can I still come if I don’t meet the entry requirements?

All applicants should have their course place confirmed by the Admissions Team before attending the Induction Programme. However there may be some exceptions so if you are worried please contact the Admissions Team, email [email protected] or call 03330 141414, who can look at your individual application and discuss your options.

Is there a university bus?

Students can take advantage of great value travel thanks to the Stagecoach StudentRider ticket, offering unlimited travel across your chosen zone during term time. A termly discount is available and tickets can be used across all relevant Stagecoach services. For full pricing, flexible ticket options, and terms, visit the Stagecoach website.

UoG bus routes

• N Service – A new regular circular route linking Pittville, FCH, Park and Cheltenham Railway Station, running every 30 minutes throughout the day.
• 94/94X Service – Continues to run between Cheltenham and Gloucester, stopping within walking distance of all campuses.
• 94N Service – The night bus operates throughout the night between Cheltenham and Gloucester. StudentRider tickets are valid on this service.
• Pittville Night Bus – A free shuttle for students and their on-site guests, running Monday, Wednesday, Friday and Saturday nights between Pittville Student Village and MooMoo nightclub from 10.30pm to 4am. Just show your student ID to hop on (one guest per student).

How do I log in to university computers?

To log into the university computers, you will need your student number prefixed with the letter "s" e.g. s1234567.

Your password will need to be a complex password, with a minimum of 14 characters and containing three of the following: capital letter, lower case letter, symbol and number. Your password is key to protecting the security of your account, so make sure it does not include any personal details.

If you are logging in remotely you will need to use you 's' number with @glos.ac.uk e.g. [email protected] and your normal password.

You will also need to register a second device as your additional authentication method. This is referred to as Multi-Factor Authentication (MFA) and prevents access to your account, should your password be compromised. The best device to use for this is your mobile phone. You can do this via the security info section of your Office 365 profile.

More information on MFA can be found here.

How do I change or reset my forgotten password?

You can manage your password using the Password Self Service Portal.

For more information about IT services at University of Gloucestershire, visit our IT Services Hub.

What assessments will I have?

Assessments can take many forms, including essays, presentations, videos, performances, exams or Mahara ePortfolios.

Your assessment brief, which can be found on Moodle under the 'Assessment' heading, will give you all the information you need about what is required, how to submit, and what your deadlines are.

How do I submit assessments?

See MyHelp for details on how to submit your assessments to Moodle.

When will I get access to Moodle?

Once you have completed enrolment with us, our Academic course teams will set you up with your Moodle account.

What bursaries and scholarships are available?

The university has a number of bursaries and scholarships available to help with funding. Your funding will be automatically calculated for you, and there's some variation depending on the year you started your studies.

• Find out more on the bursaries available
• Check out our Bursaries FAQ
• Find out more about international funding

What is my university email address?

Your university email address is your student number prefixed with the letter “s” e.g. [email protected]

How do I log in to my university email?

Your Microsoft Office 365 account is free while you study with us. Office 365 is an online portal that gives you:

• web access to Office apps, like Word, Excel, PowerPoint, Outlook, OneDrive and Teams
• the ability to install Office on PCs, Macs, tablets, and phones – for free
• 5 TB of OneDrive cloud storage
• the ability to share documents and collaborate with people on your course.

To access Office 365, go to office.com and sign in with your university log-in e.g. [email protected]