A leading global e-commerce company empowering merchants to build and scale their online stores needed a more efficient and secure approach to managing its IT assets.

With thousands of businesses relying on its services daily, ensuring seamless IT operations across teams, offices, and devices was critical. As the company scaled, so did the complexity of managing its hardware and software environments, from procurement and deployment to disposal and refresh cycles.

With hundreds of service centers across the country, this major Automotive Services Provider relies on technology to power everything from customer checkins to point-of-sale systems and technician tools.

As they expanded their footprint and upgraded store infrastructure, they needed a dependable IT service provider to manage the full lifecycle of their IT assets – efficiently, accurately, and at scale

A global brand in the athletic footwear and apparel industry needed an experienced IT company to support large-scale IT project rollouts and ongoing lifecycle management across their corporate offices and retail locations.

With constant innovation, seasonal product launches, and a growing digital presence, dependable IT operations are crucial for keeping pace with demand, and allow them to meet the needs of customers.

A market leader in the financial
software industry, developing
personal finance tools, small
business accounting platforms, and
tax preparation software used by
millions of people.

Their business is highly seasonal,
with peak demand periods during
tax season.

Ensuring seamless IT operations,
particularly during high-load
periods, is crucial to their success.

ITM Global Services handles their IT
Lifecycle services end-to-end,
simplifying this complex process, to
optimize performance, reduce
downtime, and improve visibility
across their national IT network.

A major player in the video game
and interactive entertainment
industry required IT support in their
fast-growing business.

With a workforce spread across
development studios, test labs, and
remote locations, they faced a
growing need for reliable,
organized, and scalable IT support
services.

They streamlined their IT processes
by centralizing and outsourcing
their IT Lifecycle Management to
the ITM team.

The result? Less stress on their
internal teams, efficient support for
new hires and project needs,
reliable and timely delivery of IT
services.

A Public Safety Administrative
Authority is engaged by communities
across Ontario, prior to the start of
construction projects. This is a critical
service that cannot be disrupted.

This company operates two missioncritical call centers, employing over
100 employees.

With essential services running 24/7,
IT infrastructure must remain secure,
stable, and functional all the time.
With ITM Global Services – Managed
Services – they’re able to do just that!

A national enterprise with over 100 locations across Canada needed to upgrade its outdated firewall infrastructure over a 10-month period.

Their current security hardware no longer met compliance and performance standards, and required a full overhaul.

The project involved full IT lifecycle Management and Project Deployment Services, from configuration and staging to on-site survey completion, secure decommissioning of legacy equipment, and installation of new IT assets.

This project successfully upgraded the company’s infrastructure across hundreds of locations, enabling it with a secure and standardized firewall platform, while future-proofing the network and reducing operational risk.

After completing a comprehensive IT project successfully in Western Canada (British Columbia), ITM Global Services was again commissioned to work with a global beverage company at its new flagship production plant in Quebec.

This once-in-a-century infrastructure project represented one of the customer’s largest initiatives, demanding multi-year planning, coordination, and execution.

Services included IT consulting, network design, rack and stack, project planning and deployment, on-site and remote support, as well as testing and post-migration assistance.

We helped a global coffee franchise successfully complete a nationwide IT project – server upgrade. Over 1000 servers at 729 cafes – on time, on budget, and with minimal downtime. The result: smoother operations, greater efficiency and better integration across all cafes.

We delivered a seamless IT infrastructure enhancement to a major hospital in a Canadian metropolitan center. Our services included IT Network Installation and Project Deployment – delivering a well-structured IT and AV solution to enable the hospital and staff today and in the future.