The JumpCloud Help Center https://jumpcloud.com/support Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud. Mon, 16 Mar 2026 21:23:54 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 JumpCloud Agent Release Notes for March 16, 2026 https://jumpcloud.com/support/jumpcloud-agent-release-notes-for-march-16-2026 Mon, 16 Mar 2026 21:23:50 +0000 https://jumpcloud.com/?post_type=support&p=143541 New Agent release (version  2.99.0) All OSes Fixes macOS Enhancements Fixes Windows Enhancements Fixes

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]]> The Identity Perimeter: Why MFA Claims are the Only Proof That Matters https://jumpcloud.com/support/the-identity-perimeter-why-mfa-claims-are-the-only-proof-that-matters Mon, 16 Mar 2026 18:41:07 +0000 https://jumpcloud.com/?post_type=support&p=143500 In the modern security landscape, identity is the new perimeter. As the traditional network firewall dissolves, simply verifying a user’s […]

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]]> Troubleshoot: Collect Android (ADB) Logs https://jumpcloud.com/support/troubleshoot-collect-android-adb-logs Fri, 13 Mar 2026 14:54:27 +0000 https://jumpcloud.com/?post_type=support&p=143396 To troubleshoot issues on an Android device without using a computer, you can generate a bug report to capture a […]

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]]> Updated User Portal Experience https://jumpcloud.com/support/updated-user-portal-experience Tue, 10 Mar 2026 17:20:55 +0000 https://jumpcloud.com/?post_type=support&p=142951 We are excited to introduce a modernized experience for the JumpCloud User Portal. Following our recent updates to the Admin […]

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]]> JumpCloud Agent Release Notes for March 9, 2026 https://jumpcloud.com/support/jumpcloud-agent-release-notes-for-march-9-2026 Mon, 09 Mar 2026 16:57:05 +0000 https://jumpcloud.com/?post_type=support&p=143090 New Agent release (version  2.96.2) macOS Fixes Windows Enhancements Fixes

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]]> Set Up Android EMM https://jumpcloud.com/support/set-up-android-emm Wed, 04 Mar 2026 15:13:52 +0000 https://jumpcloud.com/?post_type=support&p=78000 To remotely manage Android mobile devices for your users, you’ll need to register an enterprise in JumpCloud’s Android Enterprise Mobility […]

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]]> Manage Approval Flows https://jumpcloud.com/support/manage-approval-flows Tue, 03 Mar 2026 13:30:21 +0000 https://jumpcloud.com/?post_type=support&p=121941 The Approval Flows page lets admins create approval flows for end users to submit access requests. Admins can also organize […]

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]]> Configure a Slack Channel https://jumpcloud.com/support/create-slack-channels Tue, 03 Mar 2026 13:30:09 +0000 https://jumpcloud.com/?post_type=support&p=137695 JumpCloud’s new integration with Slack is a bi-directional capability that allows IT admins to not only receive instant notifications but […]

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]]> Configure Dynamic User Groups https://jumpcloud.com/support/configure-dynamic-user-groups Mon, 02 Mar 2026 20:26:23 +0000 https://jumpcloud.com/?post_type=support&p=87404 When JumpCloud groups are created, by default they are Static User Groups – groups with fixed memberships that must be […]

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]]> JumpCloud Agent Release Notes for March 2, 2026 https://jumpcloud.com/support/jumpcloud-agent-release-notes-for-march-2-2026 Mon, 02 Mar 2026 17:41:49 +0000 https://jumpcloud.com/?post_type=support&p=142493 New Agent release (version  2.92.4) All Platforms Enhancements Windows Enhancements

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]]> Troubleshoot: ZTA Score Data File Missing or Empty https://jumpcloud.com/support/troubleshoot-zta-score-data-file-missing-or-empty Mon, 02 Mar 2026 15:14:06 +0000 https://jumpcloud.com/?post_type=support&p=142483 Symptoms The data.zta file is either empty or missing. Thus, the ZTA score is not visible in the logs. Cause […]

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]]> JumpCloud Vault: Users https://jumpcloud.com/support/jumpcloud-vault-users Sun, 01 Mar 2026 06:03:49 +0000 https://jumpcloud.com/?post_type=support&p=142463 JumpCloud Vault enables your team to securely manage and share passwords, 2FA (two-factor authentication) tokens, and other types of sensitive […]

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