The Stevie Awards for Sales & Customer Service are the world’s premier business awards for customer service, contact center, business development, and sales professionals. More than 2,100 organizations of all sizes and in virtually every industry, in 41 nations and territories, were considered in this year’s competition. 

“Our Customer Service team’s Stevie Award recognizes what we’ve known for years — they’re exceptional at what they do. This honor validates the daily effort they put into ensuring our customers succeed with digital validation,” said Kneat CEO Eddie Ryan. 

Winners were determined by the average scores of 150 professionals worldwide on eight specialized judging committees. Stevie Awards President Maggie Miller said, “The remarkable scores achieved by this year’s Stevie Awards for Sales & Customer Service winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver. We proudly join the judges in congratulating and celebrating these outstanding organizations and professionals on their achievements.” 

Recognition of customer-focused excellence 

This recognition reflects Kneat’s commitment to helping life sciences organizations digitalize validation and achieve regulatory compliance through our cloud-based platform, Kneat Gx. 

The award acknowledges the work of our sales and customer service teams in supporting validation professionals across pharmaceutical, biotech, and medical device companies worldwide. 

Built on Customer Success 

Kneat Gx helps companies streamline every validation process from end to end. Our platform enables organizations to harmonize validation practices across global sites while maintaining the flexibility needed for local requirements. 

“Choosing a digital validation platform is a long-term commitment, and our award-winning support team gives customers confidence every step of the way. With deep validation and regulatory experience, they provide guidance that helps quality teams stay compliant with confidence 24×7, 365 days in the year,” said Colum McNamara, Senior Vice President of Operations at Kneat. 

This Stevie Award underscores our focus on delivering value to customers navigating increasingly complex regulatory requirements, including FDA Computer Software Assurance guidance, EU GMP Annex 11, and emerging regulations for AI in manufacturing. 

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie Award winners in all categories are available here. 

Award-winning quality 

The Stevie Award is the latest in a series of distinctions for Kneat, which was always distinguished as the Category Leader in Product Impact for Digital Validation by the independent review site SoftwareReviews. Kneat was also the best reviewed quality platform for the Pharma and Biotech industry based on actual customer reviews. 

About Kneat Solutions 

Kneat Solutions is the leading provider of digital validation platforms for the life sciences industry. Kneat Gx helps pharmaceutical, biotech, and medical device companies digitalize validation lifecycle management, reducing time to market while ensuring regulatory compliance.  Learn more about the #1 ranked digital platform, Kneat Gx, on our Solutions page. 

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G2’s Winter 2025 Reports placed Kneat Gx at #1 across multiple key categories: 

• #1 in the Leader Grid for Pharma and Biotech Software 
• #1 in the Leader Grid for Mid-Market Pharma and Biotech Software 
• #1 in Best Customer Relationship for Pharma and Biotech Software 

These rankings demonstrate the confidence our customers have in Kneat and reinforce our dedication to supporting life sciences organizations as they digitize and optimize their validation operations. 

Securing the top position in any category is noteworthy, but this is the second consecutive quarter we’ve beaten our competitors, showing consistency and dependability in performance. Kneat is now the undisputed leader for H2 2025 in the space. 

“This significant lead reflects our unwavering focus on customer success,” said Eddie Ryan, CEO of Kneat Solutions. “When you prioritize delivering real value to customers, the results speak for themselves.” 

What customers are saying 

G2’s rankings for best Pharma and Biotech Software drew from reviews like these: 

“Kneat has been very helpful in rolling out CSA since we can trace the risks in the RTM as well. I also really appreciate the willingness of Kneat to listen to customers and develop the application based on requested features and functionalities.” 

“(Kneat has) been very helpful in rolling out CSA since we can trace the risks in the RTM as well. I also really appreciate the willingness of Kneat to listen to customers and develop the application based on requested features and functionalities.” 

Sarah R., Quality Validation Lead 

“I was initially interested in moving towards a paperless validation system. After getting started with Kneat I came to appreciate the many other benefits of this tool, specifically the traceability and reporting functions which help to establish the roadmap of a product lifecycle.” 

Deanna V. Tech Transfer Supervisor 

All G2 reviews are semi-or completely anonymous to encourage honest feedback. 

Kneat Gx delivered outstanding scores in the areas that users value most: 

• 98 out of 100 for Customer Satisfaction 
• 87 out of 100 for Ease of Setup 
• 90 out of 100 for Ease of Use 
• 96 out of 100 for Ease of Doing Business With 

These numbers underscore the strength of a platform that goes beyond performance—it’s accessible, simple to deploy, and supported by a team committed to customer success at every turn. 

A Top 10 Global Pharma manufacturer and longtime Kneat customer reinforced these findings in a recent case study. According to their Global Director of C&Q: “It’s very easy to align the existing processes and move to digitalization with the same procedure, the same template, and also the look and feel is very similar.” 

Why it matters 

Validation remains one of the most demanding and essential processes in life sciences. Kneat Gx digitizes every phase of the validation lifecycle—from protocol creation through execution, review, and final reporting—enabling companies to boost efficiency, minimize compliance risk, and bring products to market faster. 

For a digital validation platform to succeed, it must prioritize user experience and understand real-world workflows. As noted in the case study: 

“Before, we had Veeva. We had a lot of documentation, but it did not have the level of organization and accessibility that we have with Kneat. We also couldn’t execute C&Q digitally. Kneat is more intuitive because we have folders and follow the folder structure that is similar across all sites.” 

That’s why Kneat maintains close, ongoing partnerships with customers. We believe the best way to build for customers is to build alongside them. 

This G2 recognition isn’t just a company milestone—it validates the work our customers accomplish daily. Their insights continue to refine our platform and drive our mission to simplify and advance validation across the industry. 

A thank you to our customers 

We’re grateful to every customer who took the time to share their experience and who continues to trust Kneat as a partner in digital transformation. While we’re proud to be recognized as the leader in Pharma and Biotech software, this distinction also reinforces our commitment to keep building solutions that make validation work simpler, faster, and more reliable. 

This marks the second time in two years that Kneat has earned category leader status, having previously received Top Product Impact recognition from SoftwareReviews. Learn more about the #1 ranked digital platform, Kneat Gx, on our Solutions page. 

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Under the agreement, the Company will deploy Kneat Gx to digitize and streamline testing processes critical to the delivery of its products within the Life Sciences sector.

Headquartered in the United States, the Company employs over 90,000 people across more than 70 countries and serves a wide range of industries, including life sciences and industrial automation. The initial implementation of Kneat Gx will support the Commissioning and Qualification of the Company’s proprietary process automation system, currently being rolled out at a major facility of a top ten global pharmaceutical firm. 

We’re proud to support this global leader in delivering high-impact solutions for its customers. This collaboration highlights Kneat’s growing role in connecting the Life Sciences value chain – from supplier to production and delivery.

Eddie Ryan, Chief Executive Officer of Kneat

About Kneat

Kneat Solutions provides leading companies in highly regulated industries with unparalleled efficiency in validation and compliance through its digital validation platform Kneat Gx. As an industry leader in customer satisfaction, Kneat boasts an excellent record for implementation, powered by our user-friendly design, expert support, and on-demand training academy. Kneat Gx is an industry-leading digital validation platform that enables highly regulated companies to manage any validation discipline from end-to-end. Kneat Gx is fully ISO 9001 and ISO 27001 certified, fully validated, and 21 CFR Part 11/Annex 11 compliant. Multiple independent customer studies show up to a 40% reduction in validation cycle times, up to a 20% faster speed to market, and a higher compliance standard. For more information visit www.kneat.com.

Cautionary and Forward-Looking Statements

Except for the statements of historical fact contained herein, certain information presented constitutes “forward-looking information” within the meaning of applicable Canadian securities laws. Such forward-looking information includes, but is not limited to, the relationship between Kneat and the customer, Kneat’s business development activities, the use and implementation timelines of Kneat’s software within the customer’s validation processes, the ability and intent of the customer to scale the use of Kneat’s software within the customer’s organization, and the compliance of Kneat’s platform under regulatory audit and inspection. While such forward-looking statements are expressed by Kneat, as stated in this release, in good faith and believed by Kneat to have a reasonable basis, they are subject to important risks and uncertainties. As a result of these risks and uncertainties, the events predicted in these forward-looking statements may differ materially from actual results or events. These forward-looking statements are not guarantees of future performance, given that they involve risks and uncertainties.

Kneat does not undertake any obligation to release publicly revisions to any forward-looking statement, except as may be required under applicable securities laws. Investors should not assume that any lack of update to a previously issued forward-looking statement constitutes a reaffirmation of that statement. Continued reliance on forward-looking statements is at an investor’s own risk.  For more information visit www.kneat.com

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The EMEA Technology Fast 500 ranking is based on percentage revenue growth over four years, using data submitted directly by companies and verified by Deloitte. ”The EMEA Fast 500 ranking is a celebration of what’s possible when ambition meets execution. In a context of rapid change and economic pressure, these companies are not only growing — they’re redefining what innovation looks like in the EMEA region,” said Duncan Down, Partner at Deloitte.

Kneat is one of 20 Irish companies who have made the list. “The Deloitte EMEA Technology Fast 500 highlights the strength of Ireland’s domestic tech sector and the extraordinary abilities of our entrepreneurs,” Deloitte partner James Toomey said.

Kneat was also recognized at the Deloitte Technology Fast 50 Awards, winning the Scale Up Award and ranking in the Deloitte Technology Fast 50 list in 2024 — for the fourth consecutive year. The annual award ranks Ireland’s top 50 technology companies by year-over-year revenue growth. Kneat’s consecutive ranking in this list from 2021 highlights the company’s continued growth.  

Quality, Innovation, and Customer-First Focus

Despite Kneat’s rapid growth, quality, innovation, and the customer remain the company’s primary focus. “Our mission from the beginning was to ensure that companies could trust the Kneat validation platform to help develop, manufacture, and deliver therapies to patients to the highest safety standard,” said Kneat CEO, Eddie Ryan. 

Quality is critical to Kneat’s highly regulated customers, who require their vendors to meet the same stringent quality and compliance standards. Kneat’s culture of quality and excellence also led to recognition in 2024, with Kneat Gx rated Top-Rated Product in its category by its customers — who include 8 of the top 10 global life sciences companies — via  SoftwareReviews.

Digital Validation Your Way

Kneat Gx digitalizes validation — a process of documenting tests of equipment, facilities, computer systems, and processes — which typically takes place on paper and generates large volumes of documentation.

Digitalizing validation enables regulated organizations to better safeguard compliance, achieve efficiencies, reduce costs, be audit-ready anytime, and provide real-time visibility into productivity.

Kneat Gx allows you to create any validation process, your way — anytime — within one platform. Users can choose a document or data-centric approach and enjoy the flexibility to build and manage the process flow the way their business requires. “Our customers tell us Kneat is easy to use and quick to deploy, helping them to achieve strong adoption across their global organizations which leads to strong ROI. We are excited about the future at Kneat, as we continue to provide even more value to a growing customer base,” said Mr. Ryan.

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GSK plc. and MSD, were the additional finalists for the award. Alexion Pharmaceuticals, Inc was recognized for its intelligent use of Kneat Gx across logbooks, automation, and a range of other use cases.

Launching in 2025, the Kneat Innovation Awards recognize life science organizations for digital validation innovation and performance and will become an ongoing part of Kneat’s leading annual validation industry conference, VALIDATE.

VALIDATE gathers validation and quality professionals from around the world to discover and apply validation technologies, regulations, and best practices. Now in its fifth year, VALIDATE has grown to become the largest digital validation conference in the world.

This year’s theme, “Accelerating Digital Maturity,” set the tone for over 30 sessions covering cutting-edge topics such as artificial intelligence in validation, digital transformation, harmonization strategies, and datafication — kicked off by a powerful keynote from futurist and NYT bestselling author Dr. Shawn DuBravac.

• Innovative Customer Award Winner and Finalist Submissions Winner – Alexion Pharmaceuticals, Inc.: “Applications of Kneat in Logbooks, Automation, and Beyond”

Alexion expanded the use of Kneat Gx beyond validation to digitize logbook management and automation workflows — resulting in faster issuance times (under 0.5 days), improved data integrity, reduced documentation errors, elimination of paper archival, enhanced reporting capabilities, and better alignment with sustainability goals.

• GSK, Plc.: “Optimized Validation Documentation Creation”

GSK implemented a Consolidated Validation Protocol (CVP) that merges the URS, DQ/RTM, and all commissioning and qualification testing (SAT and IOQ) into a single, streamlined document. The innovation significantly reduced validation document complexity and review cycles.

• MSD: “Kneat as a Change Control Process”

MSD transformed change control management by embedding Kneat into their global process. Their success factors included reductions in time, cost, and resource needs. The company engaged Kneat partner No deviation to scale the platform for large CAPEX CQV project rollouts, with standardized global protocols and tracked KPIs for measurable improvement.

Kneat Partners Also Recognized

VALIDATE 2025 also celebrated Kneat’s growing partner ecosystem with the first Kneat Partner Awards, recognizing an established and a new partner who demonstrated excellence across deployment speed, resource investment, product innovation, marketing collaboration, and sales engagement.

Winner – Transformational Partner of the Year: MMR Consulting

MMR Consulting was awarded transformational partner for their innovative sales approach and effective marketing collaborations. MMR has certified Super Users and specialized deployment packs, enabling high-quality implementations for both customer-hosted and MMR-hosted Kneat instances. Their approach ensures fast implementation for customers, and their technical leadership continues to push solution innovation in the CQV and CSV space.

Winner – New Partner of the Year: Körber Pharma

Körber Pharma was recognized as Kneat’s standout new partner for 2025. In a short time, the team demonstrated deep alignment with Kneat’s vision, rapidly scaling internal expertise and actively engaging in key implementations. Körber Pharma brought strong thought leadership to the market, combined with a pragmatic, customer-first mindset — making an immediate impact in both deployment execution and joint go-to-market collaboration.

VALIDATE 2025 Highlights

• Keynote Presentation: From Digitization to Datafication by Dr. Shawn DuBravac, exploring how data intelligence is reshaping validation.
• Best Practice Sessions: Insights from Kneat Validation, Quality, Manufacturing and IT professionals — including representatives from many of the world’s top life sciences companies including Pharma, Biotech, Medical Device and Consumer Health — on global rollouts, AI readiness, process harmonization, and efficiency gains driving their success.
• Expert Panels: Discussions on change control, adoption strategies, digital acceleration, and CSA best practices.
• Networking Events: Attendees connected at the stunning New England Aquarium dinner reception, sponsored by CAI, during a packed two-day agenda.

Looking Ahead

VALIDATE 2026 will take place at the Anantara Marker Hotel in Dublin, Ireland, on May 13–14, 2026. Kneat is now accepting speaker proposals for the event. Please contact [email protected] for more information.

About Kneat Solutions

Kneat Solutions is a leading provider of digital validation software for the life sciences. Through its flagship product Kneat Gx, and consulting services and partners, Kneat helps organizations digitalize, optimize, and manage validation and compliance processes with greater efficiency, traceability, and control.

Media Contact:

Art Gehring, VP Marketing
E: [email protected] 
M: + 1 917-282-7209

Interested in Sponsoring VALIDATE?

Contact: [email protected]

www.validateconference.com

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“This award is for the Kneat team, I’m incredibly proud of the great work they do day in day out,” said Eddie Ryan, chief executive of Kneat. “Our inclusion in the Fast 50 for the past four years is testament to the continued hard work and commitment from our global teams.”

They continue to deliver standout results. In our recent quarterly reporting, we announced an Annual Recurring Revenue of $49.9 million, growing by 59% over the previous year. At the same time, we announced record revenue growth for the thirteenth consecutive quarter,” he said.

Founded in Limerick in 2007 by pharmaceutical and IT industry experts Eddie Ryan, Kevin Fitzgerald, and Brian Ahearne, Kneat has grown significantly from an early incubation team to over 300 staff today, operating across the U.S., Europe and Asia. Amongst its many customers, Kneat counts eight of the world’s top 10 biggest pharmaceutical companies. They have selected Kneat to digitize and harmonize their many validation processes globally across all their sites.

Quality and patient safety is critical for these highly regulated companies and for this reason they require their suppliers to meet similar high quality and compliance standards. Kneat’s industry-leading software platform, Kneat Gx, digitizes validation, a process for designing and testing all systems and processes involved in the research, manufacture, and delivery of a therapeutic product. Validation is a critical business process mandated by regulatory authorities such as the U.S. Food and Drug Administration or the European Medicines Agency. Validation ensures these systems and processes are installed and operate as intended, thereby minimizing the potential for poor product quality and subsequent impact on patient safety.

Digitizing validation enables regulated companies to reach a higher compliance standard, safeguard patient safety, reduce business risk, and minimize costs. “In recent months, we launched the latest version of the Kneat Gx platform and welcomed several new strategic customers. Increasingly, our customers are using Kneat Gx as a single platform for all their validation needs, from commissioning and qualification through to computer systems validation,” Ryan said.

As it was from the start, quality, innovation, and customer success remain the company’s focus. “Our mission from the beginning has been to help life sciences manufacture and deliver therapies to their patients, to the highest safety standard. It’s always been about quality, compliance, and efficiency, not just about saving money— which Kneat delivers in spades also. Today we are early in our journey and excited about our future, where the short term is about consolidating our leadership position in the validation space. In the longer term we see great opportunity in areas adjacent to the validation space, also within the life sciences industry,” said Ryan.

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100% Product Experience

Customer Testimonials

Kneat is easy to implement and customizable… Great customer service at every level of the company.

Business Leader/Manager, Healthcare

Great reporting, great service, easy to use.

Kneat End-User, Industry Specific

Value Drivers

When customers evaluated their experience with Kneat teams, they found them to be highly effective, outperforming industry benchmarks in several key areas:

Kneat’s continued success in customer satisfaction and value delivery solidifies its position as a leader in validation software solutions.

*SoftwareReviews is a division of Info-Tech Research Group.

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