29,914 questions with Surface-related tags

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2 answers

Can't connect to the internet on my Surface Go 3

I've rebooted and turned off my Wi-Fi s well as the Wi-Fi router on my Go 3, with no Joy. Also tried using the trouble shooter again no joy I can't use my Telstra Sim card to connect to the internet I can't connect my Go 3 via my Phone's Hot Spot…

Surface | Surface Go | Network
asked 2026-03-16T07:28:00.94+00:00
Rene Polyak 0 Reputation points
answered 2026-03-16T13:25:11.1866667+00:00
S.Sengupta 29,506 Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Pressing the power button once does not switch on the Surface Laptop 7th edition when it is running on battery

I need to press the power button very long or multiple times before it shows the windows logo and starts. The behavior is tied to a clear battery charge threshold (~80%): Above 80% battery → power button works normally. Below 80% battery → power…

Surface | Surface Laptop | Power and battery
asked 2026-03-02T16:05:31.19+00:00
Rahul Srivastava 20 Reputation points
commented 2026-03-16T12:26:10.4033333+00:00
Rahul Srivastava 20 Reputation points
2 answers

Microsoft Surface Go 3 10 generations

電源が付いたり 付かなかったりで画面はついているがタッチペンなどが反応しない Windows10から11に更新してからが 状態が悪くなている ソフトを起動したいが ソフトメーカーからはアップデートが原因ではと言われたが デスクトップ自体も立ち上がったり 立ち上がらなかったりで修理したい 金額自体もどれくらいかかるかも知りたい

Surface | Surface Go | Performance and maintenance
asked 2026-03-13T07:18:11.9666667+00:00
コウイチロウ ウチヌノ 0 Reputation points
commented 2026-03-16T06:40:04.1866667+00:00
Lychee-Ng 15,640 Reputation points Microsoft External Staff Moderator
1 answer

Surface Studio freezes at random

My Surface Laptop Studio (1st gen) running Windows 11 consistently freezes after ~2 minutes of running. Sometimes it lasts for a bit longer but that's about where it hangs most of the time. The keyboard backlight still goes off after a while and turns on…

Surface | Surface Studio | Performance and maintenance
asked 2026-03-15T08:34:47.1333333+00:00
Link ZG 0 Reputation points
commented 2026-03-16T05:11:53.1933333+00:00
Link ZG 0 Reputation points
1 answer

MICROSOFT SURFACE PRO 12 KEEPS SHATTERING TICKET WITHOUT RECOVER AFTER BOUGHT, IS IT SAFE TO RETURN TO CIRCUIT CITY?

MICROSOFT FIRST hello, THEY DESTROYED MICROSOFT SURFACE 2026 LAPTOP 10 000 DOLARS VS 130KM/H CRACK SPEED BECAUSE BUT HAS A NEW CRACKED AND FULL DESTROYED GEN SLEDGEHAMMER, THIS LAPTOP THERES NO WAY TO RETURN DUE TO CRASH TEST 300KM/H LIKE TESLA? F_CK!…

Surface | Surface Pro | Display and screen
asked 2026-03-16T04:10:35.7333333+00:00
Adrián Antonio 0 Reputation points
answered 2026-03-16T04:17:17.7633333+00:00
Adrián Antonio 0 Reputation points
1 answer

Black screen

Very disappointed. I bought a brand new surface pro7 a few years back. Just before the warranty ended the screen on the inside shattered, probably from internal heat. Microsoft replaced the faulty pc with a refurbished pc. Yesterday after a security…

Surface | Surface Pro | Install and update
asked 2026-03-15T16:02:25.6566667+00:00
craig croucamp 0 Reputation points
answered 2026-03-15T16:02:42.7033333+00:00
Q&A Assist
2 answers

How to turn off left swiping

How do I turn off the left swipe discovery window completely

Surface | Surface Laptop | Display and screen
asked 2026-03-15T13:59:26.0566667+00:00
Jewels 0 Reputation points
answered 2026-03-15T15:12:22.71+00:00
S.Sengupta 29,506 Reputation points MVP Volunteer Moderator
2 answers

On/off switch for a surface Pro 9

I purchased a Microsoft surface pro from Costco on 4/14/2023. In May 2025 my on/off switch stopped working. In July of 2025, I took the Pro to a Microsoft certified repair shop. I was told that it could not be fixed, as Microsoft does not make the part.…

Surface | Surface Pro | Power and battery
asked 2026-03-14T19:48:18.54+00:00
Mary Clark 0 Reputation points
answered 2026-03-15T00:35:15.19+00:00
S.Sengupta 29,506 Reputation points MVP Volunteer Moderator
2 answers

How to Fix freezing on Surface 7 laptop

Can you tell me how to prevent and fix freezing on new Surface Laptop 7?

Surface | Surface Laptop | Performance and maintenance
asked 2026-03-13T16:52:48.56+00:00
Diane Cappadona 0 Reputation points
commented 2026-03-15T00:34:31.41+00:00
Diane Cappadona 0 Reputation points
26 answers

Long booting time on Surface Go 3

Hi, Recently, I’ve been experiencing very long booting times on my Surface Go 3. I tried repairing Windows and even reinstalling the entire system, but the booting was still much slower than before. Finally, I decided to perform a full recovery…

Surface | Surface Go | Performance and maintenance
asked 2025-10-31T07:45:55.44+00:00
Artur_277 125 Reputation points
answered 2026-03-14T21:07:17.4766667+00:00
Artur_277 125 Reputation points
1 answer

How to Submit Repair Request WITHOUT SIGNING IN

I have a Surface Pro 11 purchased in Aug 2025. It won't boot up. When I go on my MS Account, it says the Surface is inactive. I cannot submit a service request. How do I get the warranty info setup on my account so I can send it in for repair?

Surface | Surface Pro | Performance and maintenance
asked 2026-03-08T02:32:14.66+00:00
[email protected] 0 Reputation points
commented 2026-03-14T13:36:43.1166667+00:00
Thomas4-N 11,620 Reputation points Microsoft External Staff Moderator
2 answers

Surface Pro 10 for Business Running Hot and Fan is noisy

The Surface is docked, so its screen is turned off mostly. It feels hot to the touch, and the fan is noisy. Even when there is not a lot happening on the PC. The CPU usage is pretty low at less than 10% average when I watch the graph on Task…

Surface | Surface Pro | Performance and maintenance
asked 2026-02-23T12:15:57.51+00:00
Craig Bullock 0 Reputation points
answered 2026-03-14T12:54:55.65+00:00
Thomas4-N 11,620 Reputation points Microsoft External Staff Moderator
3 answers

new surface pro facial recognition and pin isn't working

I just purchased a microsoft surface pro tablet/laptop and its acting weird. can't use the pin and keep having to restart. the facial recognition isn't working. Several of the functionality with the laptop is off. I need to speak with someone as its…

Surface | Surface Pro | Performance and maintenance
asked 2026-03-13T19:32:25.0966667+00:00
Will Scott 0 Reputation points
answered 2026-03-14T08:55:18.3566667+00:00
Clary-N 9,175 Reputation points Microsoft External Staff Moderator
1 answer

Nikon Studio will not load on my Surface laptop.

Nikon say problem is with Microsoft as Surface uses a different processor architecture which leads to compatibility issues. So question is, How, What is required to fix?ure

Surface | Surface Laptop | Install and update
asked 2026-01-05T06:35:02.8166667+00:00
Laurie Tonkin 0 Reputation points
commented 2026-03-14T07:13:58.6166667+00:00
John Deur 0 Reputation points
2 answers

How to access WinRE on Surface Laptop Studio 2 when not booting.

How to access WinRE on Surface Laptop Studio 2 when not booting. Laptop has lost power during windows update. And it boot s onl to Windows logo, but then stops.

Surface | Surface Laptop | Install and update
asked 2026-03-13T15:32:03.2333333+00:00
Hans-Joachim Dohrmann 0 Reputation points
answered 2026-03-14T01:31:10.1033333+00:00
S.Sengupta 29,506 Reputation points MVP Volunteer Moderator
2 answers

I need to send my Surface laptop in for repair or replacement

My Surface laptop lost wi-fi capabilities and needs to be sent in for repair or replacement.

Surface | Surface Laptop | Network
asked 2026-03-13T15:47:41.3466667+00:00
Erin Pitcher 0 Reputation points
answered 2026-03-14T00:58:07.7666667+00:00
S.Sengupta 29,506 Reputation points MVP Volunteer Moderator
1 answer

surface pro type 4 keyboard stopped working with surface pro 6

My surface pro keyboard has stopped working with my surface pro 6 device. This is my 4th keyboard to purchase for this device. It worked for about 1 year and just stopped. Any ideas?

Surface | Accessories | Surface mice and keyboards
asked 2026-03-13T16:37:30.18+00:00
Rachel Smith 0 Reputation points
answered 2026-03-14T00:44:45.17+00:00
S.Sengupta 29,506 Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Upgrade Surface 8 pro SSD into 1 tb WD 740 SD

after upgrade surface 8 pro ssd 256 gb to 1 tb then when system going on sleep mode then restrart

Surface | Surface Pro | Install and update
asked 2026-03-13T09:55:41.6633333+00:00
Deepak Singh Rawat 20 Reputation points
accepted 2026-03-13T09:56:22.47+00:00
Deepak Singh Rawat 20 Reputation points
2 answers

Laptop Feet

Are laptop feet covered under warranty if you have a extended cover plan?

Surface | Other
asked 2026-03-11T10:13:58.7233333+00:00
Burton, Daisy 0 Reputation points
commented 2026-03-13T08:07:05.2666667+00:00
Clary-N 9,175 Reputation points Microsoft External Staff Moderator
2 answers

Flickering screen and BitLocker key

The screen on my Surface laptop is flickering. I have gone through all the options listed in various places, except for the Troubleshoot Restart which is asking for a BitLocker code. It is a private computer (not set up by an organization). I never set…

Surface | Surface Laptop | Safety and security
asked 2026-03-11T11:33:48.92+00:00
John Guiver 0 Reputation points
commented 2026-03-13T08:06:39.21+00:00
Clary-N 9,175 Reputation points Microsoft External Staff Moderator