107 questions
2 answers
Can't connect to the internet on my Surface Go 3
I've rebooted and turned off my Wi-Fi s well as the Wi-Fi router on my Go 3, with no Joy. Also tried using the trouble shooter again no joy I can't use my Telstra Sim card to connect to the internet I can't connect my Go 3 via my Phone's Hot Spot…
Surface | Surface Go | Network
asked 2026-03-16T07:28:00.94+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 5%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Rene Polyak
0
Reputation points
answered 2026-03-16T13:25:11.1866667+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
29,506
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Pressing the power button once does not switch on the Surface Laptop 7th edition when it is running on battery
I need to press the power button very long or multiple times before it shows the windows logo and starts. The behavior is tied to a clear battery charge threshold (~80%): Above 80% battery → power button works normally. Below 80% battery → power…
Surface | Surface Laptop | Power and battery
982 questions
asked 2026-03-02T16:05:31.19+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 37%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rahul Srivastava
20
Reputation points
commented 2026-03-16T12:26:10.4033333+00:00
Rahul Srivastava
20
Reputation points
2 answers
Microsoft Surface Go 3 10 generations
電源が付いたり 付かなかったりで画面はついているがタッチペンなどが反応しない Windows１０から１１に更新してからが 状態が悪くなている ソフトを起動したいが ソフトメーカーからはアップデートが原因ではと言われたが デスクトップ自体も立ち上がったり 立ち上がらなかったりで修理したい 金額自体もどれくらいかかるかも知りたい
Surface | Surface Go | Performance and maintenance
281 questions
asked 2026-03-13T07:18:11.9666667+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 21%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
コウイチロウ ウチヌノ
0
Reputation points
commented 2026-03-16T06:40:04.1866667+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
15,640
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Studio freezes at random
My Surface Laptop Studio (1st gen) running Windows 11 consistently freezes after ~2 minutes of running. Sometimes it lasts for a bit longer but that's about where it hangs most of the time. The keyboard backlight still goes off after a while and turns on…
Surface | Surface Studio | Performance and maintenance
1 answer
MICROSOFT SURFACE PRO 12 KEEPS SHATTERING TICKET WITHOUT RECOVER AFTER BOUGHT, IS IT SAFE TO RETURN TO CIRCUIT CITY?
MICROSOFT FIRST hello, THEY DESTROYED MICROSOFT SURFACE 2026 LAPTOP 10 000 DOLARS VS 130KM/H CRACK SPEED BECAUSE BUT HAS A NEW CRACKED AND FULL DESTROYED GEN SLEDGEHAMMER, THIS LAPTOP THERES NO WAY TO RETURN DUE TO CRASH TEST 300KM/H LIKE TESLA? F_CK!…
Surface | Surface Pro | Display and screen
3,563 questions
asked 2026-03-16T04:10:35.7333333+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 45%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Adrián Antonio
0
Reputation points
answered 2026-03-16T04:17:17.7633333+00:00
Adrián Antonio
0
Reputation points
1 answer
Black screen
Very disappointed. I bought a brand new surface pro7 a few years back. Just before the warranty ended the screen on the inside shattered, probably from internal heat. Microsoft replaced the faulty pc with a refurbished pc. Yesterday after a security…
Surface | Surface Pro | Install and update
3,363 questions
asked 2026-03-15T16:02:25.6566667+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 24%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
craig croucamp
0
Reputation points
answered 2026-03-15T16:02:42.7033333+00:00
Q&A Assist
2 answers
How to turn off left swiping
How do I turn off the left swipe discovery window completely
Surface | Surface Laptop | Display and screen
1,194 questions
asked 2026-03-15T13:59:26.0566667+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 60%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jewels
0
Reputation points
answered 2026-03-15T15:12:22.71+00:00
S.Sengupta
29,506
Reputation points MVP
Volunteer Moderator
2 answers
On/off switch for a surface Pro 9
I purchased a Microsoft surface pro from Costco on 4/14/2023. In May 2025 my on/off switch stopped working. In July of 2025, I took the Pro to a Microsoft certified repair shop. I was told that it could not be fixed, as Microsoft does not make the part.…
Surface | Surface Pro | Power and battery
2,468 questions
asked 2026-03-14T19:48:18.54+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 81%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Mary Clark
0
Reputation points
answered 2026-03-15T00:35:15.19+00:00
S.Sengupta
29,506
Reputation points MVP
Volunteer Moderator
2 answers
How to Fix freezing on Surface 7 laptop
Can you tell me how to prevent and fix freezing on new Surface Laptop 7?
Surface | Surface Laptop | Performance and maintenance
1,268 questions
asked 2026-03-13T16:52:48.56+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 54%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Diane Cappadona
0
Reputation points
commented 2026-03-15T00:34:31.41+00:00
Diane Cappadona
0
Reputation points
26 answers
Long booting time on Surface Go 3
Hi, Recently, I’ve been experiencing very long booting times on my Surface Go 3. I tried repairing Windows and even reinstalling the entire system, but the booting was still much slower than before. Finally, I decided to perform a full recovery…
Surface | Surface Go | Performance and maintenance
281 questions
1 answer
How to Submit Repair Request WITHOUT SIGNING IN
I have a Surface Pro 11 purchased in Aug 2025. It won't boot up. When I go on my MS Account, it says the Surface is inactive. I cannot submit a service request. How do I get the warranty info setup on my account so I can send it in for repair?
Surface | Surface Pro | Performance and maintenance
2,289 questions
asked 2026-03-08T02:32:14.66+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 80%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
[email protected]
0
Reputation points
commented 2026-03-14T13:36:43.1166667+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
11,620
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro 10 for Business Running Hot and Fan is noisy
The Surface is docked, so its screen is turned off mostly. It feels hot to the touch, and the fan is noisy. Even when there is not a lot happening on the PC. The CPU usage is pretty low at less than 10% average when I watch the graph on Task…
Surface | Surface Pro | Performance and maintenance
2,289 questions
asked 2026-02-23T12:15:57.51+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 75%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Craig Bullock
0
Reputation points
answered 2026-03-14T12:54:55.65+00:00
Thomas4-N
11,620
Reputation points Microsoft External Staff
Moderator
3 answers
new surface pro facial recognition and pin isn't working
I just purchased a microsoft surface pro tablet/laptop and its acting weird. can't use the pin and keep having to restart. the facial recognition isn't working. Several of the functionality with the laptop is off. I need to speak with someone as its…
Surface | Surface Pro | Performance and maintenance
2,289 questions
asked 2026-03-13T19:32:25.0966667+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 70%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWS%3C/text%3E%3C/svg%3E)
Will Scott
0
Reputation points
answered 2026-03-14T08:55:18.3566667+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
9,175
Reputation points Microsoft External Staff
Moderator
1 answer
Nikon Studio will not load on my Surface laptop.
Nikon say problem is with Microsoft as Surface uses a different processor architecture which leads to compatibility issues. So question is, How, What is required to fix?ure
Surface | Surface Laptop | Install and update
866 questions
asked 2026-01-05T06:35:02.8166667+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 48%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELT%3C/text%3E%3C/svg%3E)
Laurie Tonkin
0
Reputation points
commented 2026-03-14T07:13:58.6166667+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 2%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
John Deur
0
Reputation points
2 answers
How to access WinRE on Surface Laptop Studio 2 when not booting.
How to access WinRE on Surface Laptop Studio 2 when not booting. Laptop has lost power during windows update. And it boot s onl to Windows logo, but then stops.
Surface | Surface Laptop | Install and update
866 questions
asked 2026-03-13T15:32:03.2333333+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 28.999999999999996%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHJ%3C/text%3E%3C/svg%3E)
Hans-Joachim Dohrmann
0
Reputation points
answered 2026-03-14T01:31:10.1033333+00:00
S.Sengupta
29,506
Reputation points MVP
Volunteer Moderator
2 answers
I need to send my Surface laptop in for repair or replacement
My Surface laptop lost wi-fi capabilities and needs to be sent in for repair or replacement.
Surface | Surface Laptop | Network
216 questions
asked 2026-03-13T15:47:41.3466667+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 19%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEP%3C/text%3E%3C/svg%3E)
Erin Pitcher
0
Reputation points
answered 2026-03-14T00:58:07.7666667+00:00
S.Sengupta
29,506
Reputation points MVP
Volunteer Moderator
1 answer
surface pro type 4 keyboard stopped working with surface pro 6
My surface pro keyboard has stopped working with my surface pro 6 device. This is my 4th keyboard to purchase for this device. It worked for about 1 year and just stopped. Any ideas?
Surface | Accessories | Surface mice and keyboards
642 questions
asked 2026-03-13T16:37:30.18+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 59%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rachel Smith
0
Reputation points
answered 2026-03-14T00:44:45.17+00:00
S.Sengupta
29,506
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Upgrade Surface 8 pro SSD into 1 tb WD 740 SD
after upgrade surface 8 pro ssd 256 gb to 1 tb then when system going on sleep mode then restrart
Surface | Surface Pro | Install and update
3,363 questions
asked 2026-03-13T09:55:41.6633333+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 47%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Deepak Singh Rawat
20
Reputation points
accepted 2026-03-13T09:56:22.47+00:00
Deepak Singh Rawat
20
Reputation points
2 answers
Laptop Feet
Are laptop feet covered under warranty if you have a extended cover plan?
Surface | Other
1,388 questions
asked 2026-03-11T10:13:58.7233333+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 92%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
Burton, Daisy
0
Reputation points
commented 2026-03-13T08:07:05.2666667+00:00
Clary-N
9,175
Reputation points Microsoft External Staff
Moderator
2 answers
Flickering screen and BitLocker key
The screen on my Surface laptop is flickering. I have gone through all the options listed in various places, except for the Troubleshoot Restart which is asking for a BitLocker code. It is a private computer (not set up by an organization). I never set…
Surface | Surface Laptop | Safety and security
317 questions
asked 2026-03-11T11:33:48.92+00:00
![](proxy.php?url=data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 64%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
John Guiver
0
Reputation points
commented 2026-03-13T08:06:39.21+00:00
Clary-N
9,175
Reputation points Microsoft External Staff
Moderator