We are proud to be sponsoring RELEX Live Nashville this spring!

At Logic, we are passionate about making your RELEX implementation, integration, or enhancement a success. Leading retailers have benefited from our deep domain expertise in retail along with our strong RELEX technical know-how.

Meet us at the show, hear our RELEX success stories, and let’s discuss how we can help your organization achieve similar results.

Schedule a Meeting at Relex Live Nashville

The post Relex Live Nashville: Connect with Logic appeared first on Logic, Part of Accenture.

At Logic, part of Accenture, we understand how people search, shop, and spend, and how retailers can turn those insights into real growth. If you’re exploring new ways to strengthen your retail ecosystem, we’d love to meet you on the show floor.

Join us for three days of high‑impact content, 200+ keynote speakers, and meaningful conversations. Schedule time with us to discover fresh opportunities, to connect with our strategic partners, and explore how we can help you transform your customer experience from end to end.

Meet with us at Shoptalk Spring 2026

The post Shoptalk Spring 2026 – Schedule a Meeting with Logic appeared first on Logic, Part of Accenture.

By Tony Rost
Global Lead, Managed Services and Data
Logic, Part of Accenture

Why retailers of all sizes need more than maintenance from their managed services

Around the world, retail IT teams are being asked to do much more with much less. They’ve been tasked with optimizing & maintaining existing systems while simultaneously building new functionality, all without expanding budgets or teams.

As a result, the industry is rethinking its expectations for managed IT services. Keeping core systems running efficiently still matters, of course, but mere maintenance is no longer enough. Retailers need their run investments to actively create capacity for change.

This shift reflects a broader operating-model evolution often referred to as “Run to New.” The idea is that the purpose of the Run state in enterprise architecture is not just to maintain systems, but to continuously enable transformation. This isn’t some theoretical future concept. Right now, our team is helping retail IT teams tap new AI technologies to modernize their stacks and lower operational costs, freeing up more resources for innovation. In other words: yes, you can improve stability and free up capacity at the same time. In this blog, we’ll explain how.

→ Get The New Retail IT Operating Model eBook

Why retail IT struggles (and how to fix it)

Retailers can easily spend 70-80% of their overall IT budgets^* simply “keeping the lights on.” This unending survival mode is made all the more difficult thanks to some unique contours of the retail IT landscape, like:

• Comparatively small IT budgets compared to other industries
• A tech-stack blend of legacy on-premise systems alongside newer cloud or SaaS modules (think of merchandising on-prem with cloud native POS)
• High operational volatility driven by seasonal peaks, promotions, and supply chain disruptions.
• Small, cross-functional IT teams wearing multiple hats—from break/fix support to project delivery.

With merely 10-20% of budgets going to change and growth, retailers have found themselves in a perpetual game of catch-up with the always-evolving marketplace. This imbalance breeds accumulating technical debt, extended release cycles, and mounting frustration among IT leaders desperate for greater agility and fewer operational headaches. While traditional managed services can deliver occasional victories in the “Run” state, the fundamental philosophy of “your mess for less” falls short of enabling change in the face of today’s retail environment’s demands.

Run to New for retail: 5 building blocks that turn run into reinvention

At Logic, Part of Accenture, we’ve operationalized and refined a playbook for retailers of all sizes into five practical, outcome-driven building blocks. Together, they define a modern retail IT operating model where Run work funds reinvention.

01 Reimagined labor mix

Historically, retail IT teams were structured like internal development shops, built to maintain custom systems and hand-coded integrations. Modern SaaS platforms, composable architectures, and API‑first ecosystems have changed that equation.

Leading retailers are shifting internal IT away from dev-heavy execution and toward business partnership and orchestration. Internal teams focus on translating business needs into roadmaps, coordinating change across merchandising, supply chain, stores, and digital, and governing platforms rather than building everything themselves from the ground up.

When deep technical expertise is required, retailers increasingly rely on partner-delivered capacity that scales with demand. AI plays an enabling role by accelerating delivery and reducing friction, not by replacing people.

02 Agentic AI for legacy applications

Legacy systems remain mission-critical across retail, but they no longer have to block modernization. Agentic AI now enables teams to interact with, stabilize, and modernize legacy environments incrementally and safely.

AI agents can navigate user interfaces, execute workflows, remediate defects, and automate portions of refactoring work, allowing progress without risky rip‑and‑replace projects.

03 Autonomous IT operations

Retail IT teams lose enormous capacity to repetitive operational work: incident triage, regression testing, batch‑job monitoring, and manual remediation. Autonomous IT applies GenAI, RPA, and self‑healing automation to remove this work from human queues.

Incidents resolve automatically. Known issues do not recur. Systems stabilize faster, freeing engineering capacity for higher‑value initiatives.

04 Composable architecture

Modern retail depends on modularity. Service‑oriented, API‑first architectures allow core platforms (Point of Sale, Order Management, Customer Relationship, etc.) to function as composable components rather than tightly coupled monoliths.

Composable architecture simplifies integration, improves upgradeability, and enables systems to evolve independently without full replatforming.

05 Retail observability

Retail success depends on workflows, not servers. Observability provides end‑to‑end visibility into the processes that drive revenue: inventory movement, promotions, order orchestration, and fulfillment.

By instrumenting these workflows, retailers can detect issues before customers are impacted, reduce manual reconciliation, and tie IT performance directly to business outcomes.

Lessons learned and best practices

At Logic, we know retailers. We know how to help build lean IT organizations that can adapt to rapid market shifts. Here are some of our key lessons from our Run To New projects:

1. Start small, scale fast: Begin with a single building block (e.g., observability or AI automation) as a pilot. Demonstrate ROI in 3–6 months, then expand to adjacent areas.
2. Align on outcomes: Early alignment workshops with both IT and business stakeholders ensure that run and change targets map to real revenue or customer experience metrics.
3. Invest in culture: Technical automation alone won’t succeed without a culture that values data-driven decision-making and continuous learning. Leadership buy-in is critical.
4. Tailor to retail rhythms: Incorporate high-season planning (e.g., back-to-school, holiday) into your change calendar. Automate rollback and failover scenarios to minimize risk during peak traffic.

Measure twice, automate once: Comprehensive service experience KPIs provide guardrails—preventing “automation for its own sake” and ensuring every improvement drives business value.

Getting started

By right-sizing foundations, automating the grind out of operations, modernizing architecture incrementally, and instrumenting retail workflows, managed services become a force for reinvention rather than delay.

With Accenture’s scale and Logic’s retail DNA, retailers of all sizes no longer have to choose between stability and change. They can achieve both on a timeline that matches their seasonal rhythms and growth goals.

Want to learn more? Download our new eBook: The New Retail IT Operating Model: How CIOs Free Budget for AI-Driven Innovation. Or, if you’re ready to learn how this new approach can be applied at your org, let’s talk.

→ Get The New Retail IT Operating Model eBook

^* Metrics observed across Logic, part of Accenture engagements and are provided for illustrative purposes only.

The post When Cost Savings Aren’t Enough: The New Retail IT Operating Model appeared first on Logic, Part of Accenture.

To stay flexible and competitive in a fast-moving retail landscape, Panda set out to modernize its merchandising core systems and transition to a future-ready, cloud-based platform that could evolve quickly to meet rising customer expectations and changing market dynamics.

In Q2 of 2024, Panda sought a partner to lead its transformation initiative centered on a retail platform that would:

• Remain continuously up to date with the latest features and security patches
• Integrate seamlessly with the company’s existing stack of 180+ integrations, including third-party applications (e.g., forecasting, warehouse management, POS, store inventory) and proprietary platforms
• Comply with national data residency requirements mandating all data to be stored and processed locally
• Could be deployed with minimal disruption to business operations

At the time, Logic, Part of Accenture was already providing Level 1/2/3 monitoring and support for Panda’s Oracle Retail and associated applications. Panda engaged Logic to conduct a comprehensive assessment of its current systems and identify opportunities for modernization, with an emphasis on both technical feasibility and business process improvement.

In October 2024, Panda selected Logic as its partner to lead this critical digital transformation. “We chose Logic for their strong reputation with a mix of deep retail experience and tech expertise. Our previous engagement gave us confidence in their ability to help us achieve greater customer centricity through digital transformation,” said Junaid Alam, Panda’s IT Services Senior Manager. “Logic’s pre-packaged accelerators, methodology allowed us to seamlessly and rapidly migrate our merchandising capabilities to a modernized technological Platform called Next Generation.”

“Logic has set us up for continued success, aligned to our goals of operational excellence, sustainable growth and innovation for years—if not decades—to come.”

—Junaid Alam, IT Services Senior Manager, Panda

Solution

Over the next eight months, Logic led the implementation of the latest Oracle Retail offering, delivering a modernized, cloud-based merchandising core tailored to Panda’s operational and regulatory requirements.

Logic managed the program, working closely with Oracle and Panda stakeholders to ensure a smooth and future-ready transformation. Key elements of the engagement included:

• Architecture and deployment planning: Logic defined the overall system architecture, infrastructure requirements, and deployment strategies for the new Oracle Retail SaaS and PaaS environment and applications across approximately 40 separate servers.
• Integration design and re-development: Logic re-developed and revalidated more than 180 integrations across Panda’s complex ecosystem of third-party and proprietary systems ensuring seamless data flows between real-time and batch processes with robust error handling.
• Testing: The team supported end-to-end testing efforts and cutover strategy to minimize business disruption during go-live.
• Risk management and stakeholder alignment: Logic maintained ongoing alignment with business and technical stakeholders, delivering regular steering updates, risk assessments, and mitigation planning throughout the program lifecycle.
• Knowledge transfer and long-term readiness: As part of the engagement, Logic ensured that Panda’s internal teams and Logic managed services team were equipped for long-term success through detailed documentation, training, and knowledge transfer activities.

The entire project was completed in a matter of months with little to no operational disruptions and brought Panda’s systems fully in compliance with data requirements. “Logic helped us make this major transition in a short period of time, without disrupting our retail business team’s activities,” explained Saleh Jamal, Director of Change Delivery. “Logic has set us up for continued success, aligned to our goals of operational excellence, sustainable growth and innovation for years—if not decades—to come.”

Results

Panda’s transformation initiative, led by Logic, delivered a series of strategic and technical milestones that set a new standard for Oracle Retail modernization in the region—and globally.

✓   Strategic Results and Business Improvements: Oracle Retail v25 allows commercial and merchandising teams to react more quickly to market trends and supplier opportunities. The latest version of Oracle Retail also Improved data accuracy and real-time visibility, strengthening decision-making across forecasting, replenishment, and supply chain operations.

✓   Set a new global benchmark: Panda became the first company worldwide to successfully upgrade to Oracle Retail v25, leveraging the new Merch API with Webhook technology to enable more responsive and event-driven operations.

✓   Modernized integrations across the enterprise: Logic rebuilt and standardized Panda’s integration catalog, connecting more than 10 core systems with modern, cloud-ready architecture—ensuring long-term scalability and maintainability.

✓   Comprehensive migration of infrastructure: The team migrated approximately 40 PaaS servers across all environments, covering both application and database layers.

✓   Seamless deployment of mission-critical services: The migration encompassed a wide range of Oracle Cloud Infrastructure (OCI) components and essential retail applications—including six key Micro Apps (such as the Supplier Portal), the on-prem Store Inventory Management (SIM) system, Oracle Data Integrator (ODI), Oracle GoldenGate Microservices, Application Gateway, Oracle BI Publisher (spanning more than 100 reports), and Oracle Integration Cloud (OIC) instances.

✓   Strengthened multi-party collaboration: The engagement enhanced coordination between Panda, Oracle, and Logic—laying the foundation for a scalable, supportable, and future-ready Oracle Retail cloud environment.

With the new merchandising core in place, it will be far easier for Panda to evolve their infrastructure moving forward. The company is continuing to work with Logic on its digital transformation across its digital footprint.

The post How Panda Transformed and Modernized its Merchandising Core appeared first on Logic, Part of Accenture.

Attending NRF 2026?

In today’s fast-paced retail environment, controlling cost-to-serve is crucial for growth. As demand shifts quickly and costs creep into every corner, AI is the lever for both control and scale.

In this session with Accenture, Insight Sourcing and Logic, Part of Accenture, we’ll reveal how leading retailers use benchmarking, AI and automation to cut indirect costs by up to 30%. From smarter procurement to leaner operations, we’ll showcase how retailers can streamline complexity to free up cash to reinvest in experience, product, and stores.

We’ll also welcome a special guest: the VP of Strategic Sourcing at a global luxury fashion group who will share how they’ve navigated the pressure to reduce operational costs without compromising the high-touch quality of their brands. If you’re looking to find an alternative to passing costs to the consumer, this is a panel you won’t want to miss.

Space is limited, pre-registration is required.

Register Now

The post NRF Executive Breakfast: The Future of Retail Cost Optimization appeared first on Logic, Part of Accenture.

Take a break from the expo buzz and join us for happy hour!

Whether you’re looking to unwind or spark new ideas, this is your moment to connect with fellow retail innovators in a relaxed, energizing setting. You’ll find us at the crossroads of innovation and experience (booth #4375), where cutting-edge data, cloud POS, and omnichannel solutions are shaping what’s next for retail.

Come network, unwind, and raise a glass with us! RSVP below.

RSVP

The post NRF 2026 – Jumpmind + Logic, Part of Accenture Happy Hour appeared first on Logic, Part of Accenture.

Meet us at Relex Live Melbourne!

At Logic, we are passionate about making your RELEX implementation, integration, or enhancement a success. Leading retailers have benefited from our deep domain expertise in retail along with our strong RELEX technical know-how.

Meet us at the show, hear our RELEX success stories, and let’s discuss how we can help your organization achieve similar results.

For more information on the event visit RELEX Live Melbourne.

To arrange your meeting with Logic, Part of Accenture at the show, complete the form below now.

Schedule a Meeting at Relex Live Melbourne

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Let’s Connect at NRF 2026

Join Logic, Part of Accenture at the largest event in retail, NRF 2026: Retail’s Big Show. Meet us on the main floor, booth 3383 to explore the latest retail solutions and breakthrough technology. We look forward to seeing you there!

To arrange your meeting with Logic, Part of Accenture at the show, complete the form below now.

Schedule a Meeting at NRF 2026

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Meet Logic, Part of Accenture at RELEX Live São Paulo!

We are passionate about making your RELEX implementation, integration, or enhancement a success. Leading retailers like you rely on our deep retail domain expertise combined with our strong RELEX technical know-how.

Join us for an evening of dinner, networking and insights

Together with RELEX, we’ll dive into current trends like tariffs and economic shifts, and explore how our solutions can help drive your business forward with measurable impact.

Meet Us at RELEX Live São Paulo

The post RELEX Live São Paulo – Connect with Logic appeared first on Logic, Part of Accenture.

We are passionate about making your RELEX implementation, integration, or enhancement a success. Leading retailers like you rely on our deep retail domain expertise combined with our strong RELEX technical know-how.

Find us at the Accenture booth and hear our RELEX success stories from similar organizations, and let’s discuss how we can help you achieve your goals and drive strong results for your business.

Meet Logic, Part of Accenture at RELEX Live Atlanta!

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