All Systems Operational

Uptime over the past 90 days. View historical uptime.
CMP Operational
90 days ago
100.0 % uptime
Today
CMP API Operational
90 days ago
100.0 % uptime
Today
CMP Databases Operational
90 days ago
100.0 % uptime
Today
Carephone endpoints Operational
90 days ago
100.0 % uptime
Today
Carephone Management Portal Operational
90 days ago
100.0 % uptime
Today
CMP Notification service Operational
90 days ago
100.0 % uptime
Today
CMP BI Operational
90 days ago
100.0 % uptime
Today
M2M Operational
90 days ago
100.0 % uptime
Today
M2M Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 21, 2026

No incidents reported today.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026
UK only - Pulse portal access
Resolved - The MFA part of the issue has now also been resolved. Please do a full cookies and cache clear and restart your browser for this to take effect.

To clear cache and cookies in Chrome, open the menu (three dots), select "More Tools" or "History" -> "Clear Browsing Data". Set the time range to "All time," check "Cookies and other site data" and "Cached images and files," then click "Clear data". For mobile, use the menu in Chrome to select "History" -> "Clear browsing data".

Desktop Browser Instructions
Chrome/Edge: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac) to open the menu directly.
Firefox: Go to Menu > History > Clear Recent History, select "Everything" and check "Cache" and "Cookies".
Safari (Mac): Click Safari > Settings > Privacy > Manage Website Data > Remove All.

Mobile Browser Instructions
Android (Chrome): Open Chrome, tap the three dots, select History > Clear browsing data, select a time range, check the data types, and tap Clear data.
iOS (Safari): Go to Settings > Safari > Advanced > Website Data > Remove All Website Data.
Mar 10, 10:39 CET
Identified - We are currently aware of two issues affecting access to the portal for some UK users.

Certificate Warning
Earlier today there was an issue with the security certificate used by the portal. This has now been resolved and a valid certificate has been applied. However, some users may still see a warning message when accessing the site. This is typically due to the previous certificate being cached in your browser (most commonly in Chrome), particularly if the earlier certificate warning was previously accepted.

If you experience this, clearing your browser cache or restarting the browser should resolve the issue. Please note that the certificate is issued directly by us and the portal remains safe to access.

Multi-Factor Authentication (MFA)
We are also aware that some users are currently experiencing issues completing the MFA process when logging into the portal. Our technical team is actively investigating this and working towards a resolution.

Further updates will be provided as soon as more information becomes available.
Mar 10, 10:24 CET
Mar 9, 2026
[All Regions] Pulse-CMP: Web access not available due to update
Completed - The scheduled maintenance has been completed.
Mar 9, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 16:00 CET
Scheduled - [EN]
We want to inform you that, due to a scheduled update, the Pulse-CMP website will not be available from 16:00 to 18:00 (UTC+1) on Monday, 9th March. During this period, web access to Pulse/CMP and the API will be temporarily suspended. Alarms and events sent by the terminals will not be affected.
We appreciate your understanding and patience as we make these improvements. If you have any additional questions, feel free to contact us.

[GE]
Wir möchten Sie darüber informieren, dass die CMP-Website aufgrund eines geplanten Updates am Montag, den 9. März, von 16:00 bis 18:00 Uhr (UTC+1) nicht verfügbar sein wird. Während dieses Zeitraums wird der Webzugang zu Pulse/CMP und der API vorübergehend ausgesetzt. Alarme und Ereignisse, die von den Terminals gesendet werden, sind nicht betroffen.
Wir danken Ihnen für Ihr Verständnis und Ihre Geduld, während wir diese Verbesserungen vornehmen. Wenn Sie weitere Fragen haben, können Sie sich gerne an uns wenden.

[SV]
Vi vill informera dig om att CMP-webbplatsen inte kommer att vara tillgänglig från 16:00 till 18:00 (UTC+1) måndagen den 9 mars på grund av en schemalagd uppdatering. Under denna period kommer webbåtkomst till Pulse/CMP och API:n att tillfälligt avbrytas. Larm och händelser som skickas av terminalerna kommer inte att påverkas.
Vi uppskattar din förståelse och ditt tålamod medan vi gör dessa förbättringar. Om du har några ytterligare frågor, tveka inte att kontakta oss.

[ES]
Queremos informarle que, debido a una actualización programada, el sitio web de CMP no estará disponible desde las 16:00 hasta las 18:00 (UTC+1) el lunes 9 de marzo. Durante este período, el acceso web a Pulse/CMP y la API se suspenderá temporalmente. Las alarmas y eventos enviados por los terminales no se verán afectados.
Agradecemos su comprensión y paciencia mientras realizamos estas mejoras. Si tiene alguna pregunta adicional, no dude en ponerse en contacto con nosotros.

[FR]
Nous souhaitons vous informer que, en raison d'une mise à jour programmée, le site web de CMP ne sera pas disponible de 16h00 à 18h00 (UTC+1) le lundi 9 mars. Pendant cette période, l'accès web à Pulse/CMP et à l'API sera temporairement suspendu. Les alarmes et événements envoyés par les terminaux ne seront pas affectés.
Nous vous remercions de votre compréhension et de votre patience pendant que nous effectuons ces améliorations. Si vous avez des questions supplémentaires, n'hésitez pas à nous contacter
Mar 5, 07:04 CET
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage