Join Our Team

Ready to help us enable virtual care?

At Nesa, we offer exciting career opportunities that involve transforming the healthcare landscape through virtual care.

Join our team and be part of a dynamic organization dedicated to revolutionizing healthcare delivery for a brighter and more accessible future.

Project Manager - Healthcare Technology Implementation

NESA | Healthcare Technology | Remote

About Nesa

Nesa is a high-growth healthcare technology company providing Epic-native virtual care infrastructure to major health systems across the United States. Our platform enables hospitals to deploy transformative virtual care solutions that embed directly into Epic, addressing critical nursing workforce challenges while improving patient care. We’re scaling rapidly with strong customer traction and zero customer churn.

The Role

We’re seeking an experienced Project Manager to lead customer implementations of our virtual care platform. You’ll be the driving force behind successful deployments, owning the execution across software, hardware and Epic integration; ensuring our health system customers achieve rapid time-to-value while maintaining our perfect implementation track record. This role sits at the intersection of healthcare operations, Epic integration, and customer success.

What You’ll Do

Implementation Leadership

Manage end-to-end implementation projects for hospital virtual care deployments
Develop and maintain detailed project plans, timelines, and milestone tracking for multiple concurrent implementations
Coordinate cross-functional teams including technical implementation, clinical implementation, customer success, and product teams
Ensure on-time, on-budget delivery of all customer deployments

Customer Partnership

Serve as the primary project lead for health system stakeholders including IT teams, clinical leadership, and nursing operations
Facilitate Epic integration planning and execution with hospital IT departments
Conduct workflow analysis and configuration planning to optimize virtual care deployments
Lead implementation kickoffs, status meetings, and go-live readiness assessments

Process & Documentation

Create and maintain comprehensive implementation playbooks, training materials, and workflow documentation
Develop standardized project templates and processes to enable scalable growth
Document lessons learned and contribute to continuous improvement of implementation methodology
Build ROI tracking frameworks to measure customer success metrics

Risk Management

Identify and mitigate project risks proactively
Manage scope, timeline, and resource constraints effectively
Escalate issues appropriately and drive resolution across teams
Ensure seamless handoffs from sales to implementation to ongoing customer success

What You Bring

Required Experience

3-5+ years of project management experience in healthcare technology, preferably with SaaS implementations
Proven track record managing complex, multi-stakeholder healthcare IT projects
Experience working with hospital systems and understanding healthcare operations
Strong understanding of clinical workflows, particularly in acute care settings
PMP, CAPM, or equivalent project management certification (or willingness to obtain)

Healthcare Technology Expertise

Familiarity with Epic EHR system and Epic integration projects strongly preferred
Understanding of healthcare IT procurement cycles and health system decision-making
Experience with virtual care, telemedicine, or patient monitoring solutions a plus
Knowledge of healthcare compliance requirements (HIPAA, security standards)

Core Competencies

Exceptional organizational skills with ability to manage multiple concurrent projects
Outstanding communication skills for diverse audiences (clinical, technical, executive)
Strong problem-solving abilities and proactive approach to risk management
Customer-focused mindset with commitment to implementation excellence
Comfortable working in fast-paced, high-growth startup environment
Proficiency with project management tools (Confluence/Jira, Miro, Google: Slides, Docs, and Sheets).

Nice to Have

Clinical or healthcare operations background and knowledge
Experience with early-stage or high-growth healthcare technology companies
Understanding of virtual inpatient care workflows and staffing models
HubSpot or CRM experience for customer tracking
Technical aptitude for understanding API integrations and system architecture

Why Join Nesa

Market Leadership: Epic-native platform with unique competitive advantages in a growing virtual care market
Customer Impact: Enable hospitals to solve critical nursing shortages while improving patient care
Growth Stage: Join a scaling company with strong momentum and customer success
Implementation Excellence: Perfect customer retention demonstrates product-market fit and deployment quality
Mission-Driven: Transform healthcare delivery and support clinical teams during unprecedented challenges

Compensation & Benefits

Competitive salary commensurate with experience
Comprehensive health, dental, and vision benefits
Remote-first culture with flexibility
Professional development opportunities

Location

Remote (Central, Mountain, or Pacific Time preferred)

To Apply

Please submit your resume and a brief cover letter highlighting your technical support experience and specific examples of complex issues you’ve resolved. Send applications to [email protected].

Nesa is an equal opportunity employer committed to building a diverse team.

NESA Technical Support Specialist (Level II)

Nesa | Healthcare Technology | Remote

Nesa is transforming how health systems worldwide deliver patient care. At a time when hospitals face critical clinician shortages and growing access challenges, we’ve built the only Epic-native visual platform that brings specialists, nurses, and care teams to every bedside—instantly.

We’re solving two of healthcare’s most urgent crises simultaneously: workforce shortages and access to specialized care. Whether it’s a virtual nurse supporting bedside teams across 40+ rooms, a tele-stroke neurologist reaching rural EDs within minutes, or NICU specialists monitoring high-risk infants remotely, our platform makes expert care universally accessible.

With customers across the United States and Europe, we’re proving that when you solve critical problems the right way with the right technology, health systems become partners for life. As healthcare leaders worldwide reimagine care delivery models, we’re at the forefront of this transformation—and we’re just getting started.

If you want to work on technology that directly extends clinical teams, improves patient outcomes, and makes expert care accessible regardless of geography, this is your opportunity to join us at a pivotal growth stage.

Nesa Today: As a high-growth company, you’ll be building our technical support function from the ground up. This means creating processes, defining best practices, and establishing the systems that will scale with us. If you thrive in environments where you can shape how things are done rather than following established playbooks, this role offers an exceptional opportunity for impact and ownership.

A Note on This Role

As a Level II Technical Support Specialist, you’ll handle escalated issues, complex troubleshooting, and serve as a technical resource for both customers and internal teams. You’ll be instrumental in building our support infrastructure and establishing the technical standards that will define Nesa’s customer experience.

If you enjoy solving complex problems, understanding technical systems deeply, and building scalable support processes, this role offers significant responsibility and growth potential.

The Role

We’re looking for a Technical Support Specialist (Level II) to handle escalated technical issues and complex customer inquiries. You’ll diagnose system issues, guide customers through advanced troubleshooting, collaborate with engineering on bug resolution, and help establish our technical support best practices. This role is critical to maintaining Nesa’s reputation for exceptional, technically-proficient customer support.

You’ll work closely with our Customer Success, Implementation, Product, and Engineering teams, reporting to the VP of Customer Success.

What You’ll Do

Advanced Technical Support & Issue Resolution

Handle escalated tickets requiring deeper technical investigation and troubleshooting
Diagnose integration issues, configuration problems, and system errors
Read and interpret basic logs, error messages, and system outputs
Perform root cause analysis and document technical findings
Maintain response times within Level II SLAs (1-hour initial response for critical issues)

Technical Documentation & Knowledge Management

Create and maintain technical documentation for common issues and resolutions
Develop troubleshooting guides and runbooks for Level I support
Document product bugs, enhancement requests, and technical patterns
Contribute to customer-facing knowledge base articles

Cross-Team Collaboration

Work directly with Engineering to reproduce and diagnose reported bugs
Partner with Implementation team on configuration and setup issues
Provide technical input to Customer Success for strategic accounts
Participate in technical discussions about product improvements

System & Integration Support

Support Epic integration troubleshooting within defined parameters
Assist with basic API and HL7 interface questions
Guide customers through configuration changes and system settings
Understand NESA’s technical architecture to provide informed support