We have noticed an issue with incoming tickets to [email protected], where lines of text are “disappearing” upon arrival (either partially, or whole email - we receive empty mails). Based on some internal testing and testing from users (thank you!), we have discovered that it occurs when:

1. Text is formatted before sending: Specifically text which is between lines of #####s, and even some markdown (though unpredictable interval) formatting.
2. Email that is forwarded to us, alongside with new...