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Recent Articles
How to Enable Data Collection for Azure Monitors in Non-Default Resource States
Azure Monitors – Status-Based Data Collection Overview For Azure monitors in Applications Manager, performance data collection is controlled by the resource's operational state (e.g., provisioning state, power state, service status & so on). By ...Applog System Requirements
This article outlines the system requirements for Applications Manager to store and process logs effectively. Ensure Applications Manager meets the following requirements before configuring AppLogs. Note: The system requirements mentioned in this ...Applogs
Applications Manager AppLogs is a log management solution that automatically discovers, collects, and uploads your server and application logs to Applications Manager for centralized monitoring and analysis. Use the links below to find the ...APM Insight Python Agent – Offline Installation via Environment Variables
This article explains how to install the APM Insight Python Agent in offline (air-gapped) environments using environment variables. No code changes or pip install required. Refer: APM Insight Python Agent – Official Installation Help 1. Prerequisites ...Applogs FAQ
Getting Started Q: What is Applications Manager AppLogs? A: Applications Manager AppLogs is a log management solution that automatically discovers and uploads your server and application logs to Applications Manager for centralized monitoring and ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
[New Release] ADManager Plus' latest build 8041 is now live!
[New Release] ADManager Plus' latest build 8041 is now live! Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8041. Enhancement ADManager Plus now runs on JRE version 11.86.19, providing improved performance,Upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Sync Tasks to Office 365 Calendar Tasks in ServiceDeskPatch Tuesday Updates: March 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43565 - 2026-03 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5078774) (ESU) 43566 - 2026-03 SecurityPatch Tuesday Updates: March 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43565 - 2026-03 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5078774) (ESU) 43566 - 2026-03 SecurityPatch Tuesday Updates: March 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43565 - 2026-03 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5078774) (ESU) 43566 - 2026-03 Security
Most Discussed Topics
Issue with Startup : Build 15.2 Build 15240
Hi - @Dinesh Bhaskaran I am on the latest version (15240) and having an issue with Startup. The progress never moves past 0% and there is a CMD window that claims to check configuration.lock but I don't even see that on the file system (yes, I'mUnable to split conversation replies to a new ticket when the reply is from a technician
Build 15150 Hi, We have thousands of external customers, and sometimes they might (for some strange reasons) decide to reply directly to a technician's email, rather than to the ServiceDesk email. The technician will then forward that reply to our ServiceDeskVisual Studio update
I have a number of machines with visual studio installed, but EC doesnt detect that they need updates. has anyone got EC patching monthly Visual studio updates?Recieving an answer from another Service Desk creates a new ticket
Hello, As I mentioned in the title, we have Service Desk plus and another client has implemented it too. The issue we are having is that when they answer though email to the ticket created by us, it ends up creating a new ticket. Not just that but whenTechnicians see different things with the same filter.
Filter looks like this: Both users are members of the Group Service Point, both users have the same role. A sees 104 tickets, B sees 107. A can access the three unseen tickets by ticketID no problem. I also have access to this site/group and I also see