Amazon + Responso: Faster replies.
Better ratings.

Support for international clients

Amazon Marketplace operates globally, which means customers from all over the world can buy from your store. With Responso, you manage all international Amazon accounts in one organized inbox. Use folders and tags to keep conversations structured and your team aligned. AI-powered tools automatically detect the language of incoming messages, translate them instantly, and help you reply in the customer’s native language. Smart autoresponders ensure fast, accurate communication – no matter the market.

Centralization

Multiple Amazon profiles, plus other marketplaces, or your own online store, and then there’s also email and social media. How many tabs do you have open, and how many times do you have to log in and out? With Responso, you can have all your communication on one platform, organized into folders and tagged, to streamline your team’s workflow and ensure you never lose track of a thread or miss a single customer message.
Turn chaos into clarity. Keep every conversation under control.

AI Assistant

Responso AI Assistant can be considered your newest team member. It provides customer support 24/7 – through the day, night, and weekends – without breaks. The assistant prepares and sends precise answers to customers’ questions based on the Knowledge Base you provide and the guidelines you set. Treat it as a teammate that handles the repetitive and monotonous tasks, freeing your human agents to focus on the complex inquiries that require a personal touch.
Answer repetitive questions faster, reduce manual work, and stay compliant with Amazon’s 24-hour response requirement, while keeping full control over every message.

Message Sentiment & Context Analysis

Responso automatically analyzes every incoming Amazon message to understand both what the customer is contacting you about and how they feel. It detects the conversation context (e.g., delivery issue, return request, complaint) and identifies sentiment (positive, neutral, negative). Based on this analysis, Responso automatically tags, prioritizes, and routes conversations to the right agent, eliminating manual sorting and reducing the risk of missed urgent cases. In case of urgent inquiries, Responso sends you additional notifications via email, so you can immediately react on the matter.

No manual classification. No overlooked complaints. Just smarter ticket management from the very first message.

Autoresponder + Automatic actions

Are you out of the office, on holiday, or maybe you’ve already finished work for the day? Amazon doesn’t care—you have 24 hours to send the first response. Entrust your replies to the Responso autoresponder, which will send an answer immediately, at any time of day.

You’ll have access to ready-made Responso templates or you can also create your own. Additionally, the system detects the customer’s language and responds accordingly, ensuring smooth communication without the need for manual translation.

With Automatic actions, you can go beyond auto-replies. Create rule-based scenarios that trigger specific actions based on message content. It automatically assigns tickets to a certain agent, labeling with the proper tags, send follow-ups, or escalate urgent cases – all without manual intervention.