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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and the outstanding customer support provided. People appreciate the prompt response times and the helpfulness of the staff, noting that issues are often resolved quickly and efficiently. Consumers consistently praise the company's commitment to good service and the quality of their support team. While there's some mixed feedback regarding the website, the overall sentiment points to a highly reliable and supportive experience, making it a strong choice for potential users.

What people talk about most

Service

Customers generally report positive experiences with the service, highlighting its quality and value for... See more

Customer service

People report positive experiences with customer service. Many consumers praise the quick, accurate, and... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Staff

Clients share positive opinions on staff, frequently highlighting their responsiveness, professionalism, and... See more

Website

Consumers have mixed experiences with the website. Some reviewers find the website consistently reliable for... See more

Based on these reviews

Rated 5 out of 5 stars

Great service overall, with the support team being rapid and friendly with their responses. They've handled some of the most insane DDoS attack sprees I have ever witnessed very well. You don't j... See more

Company replied

Rated 5 out of 5 stars

Overall I enjoy the displayed performance of each package, and it's fairly affordable without any drawbacks attached. One thing I do have a bit of a pick about is installing custom content, as there a... See more

Company replied

Rated 5 out of 5 stars

The servers and backups worked great, and I could download the world file easily, but on my Nether Minecraft Server I felt less control than I've felt with VPS hosters. I wish I could customize more t... See more

Company replied

Rated 5 out of 5 stars

I've been using physgun for over 2 years now and they are miles ahead of every other provider. Their uptime is amazing, transparency with issues and maintenance is always there and their support is qu... See more

Company replied

Rated 3 out of 5 stars

In Every instance of trouble, They always pawn off your issues and throw you an FAQ with vaguely connected info thay doesnt always answer the specific question you've asked. They are also con... See more

Company replied

Rated 5 out of 5 stars

After my initial issues, the support team has now responded and fully resolved all problems. The server is working properly again, and everything that was previously not functioning has been fixed... See more

Company replied

Rated 5 out of 5 stars

Physgun not only has excellent service but great customer service. They have options for all budgets and server needs. Have been using them to run servers for awhile and have not had any negative expe... See more

Company replied

Rated 5 out of 5 stars

I've used Physgun.com for server hosting and found the experience consistently reliable. Setup is straightforward, performance has been stable, and the control panel is intuitive enough for both quick... See more

Company replied

Rated 5 out of 5 stars

Their support team is quick, friendly, and knowledgeable. I hosted a Minecraft server with them in the past and now currently host a VPS with them. There have admittedly been rare times where maintena... See more

Company replied

Rated 5 out of 5 stars

This is a 5 star service for game server hosting, but only when their upstream DDoS protection is fully functional. I highly recommend Physgun, but please be cautious of this. Recent backend updates s... See more

Company replied

Rated 5 out of 5 stars

Physgun has a lot of communication and support on discord. It feels welcoming to any new customers. When I made support tickets on-site, they would usually get answered in a reasonable time. The hardw... See more

Company replied

Rated 5 out of 5 stars

Awesome server hosting, awesome service and support, if I can host it here I don’t even bother looking anywhere else! 11 out of 10, keep it up guys!

Company replied

Rated 5 out of 5 stars

Amazing support, they respond to tickets on time and although I haven't encountered many issues, they are happy to help if they do arise. I can't think of a better server host.

Company replied

Rated 5 out of 5 stars

Customer service is great! Even the most mundane of questions I have had they always give me an answer and if it's not readily available they try and help me find a solution. Can't recommend enough!

Company replied

Rated 5 out of 5 stars

Physgun is hands down the best when it comes to hosting Rust servers. Their panel is the best. Their support is the best. Their server performance is the best. They are so much better than all the com... See more

Company replied

Rated 5 out of 5 stars

Overall, Physgun is a great place for your web hosting needs! I pay for the ultimate website package that they offer, while at times there are issues all it takes is opening a ticket on the... See more

Company replied

Rated 5 out of 5 stars

I’ve had a couple vps’s over some time with Physgun and well I have not had to use the support so I am unsure how it is but the fact I have not needed to use it can speak for the service. If the suppo... See more

Company replied

Rated 5 out of 5 stars

Top G, This company provided me with a high-end Game server, and a good offer, this is like andrew tate says "Escape the matrix" i did with using their service

Company replied

Rated 5 out of 5 stars

Very reliable host. They have an excellent customer support service that managed to fix my problem in under 1 hour on a WEEKEND! I would highly recommend physgun as a hosting option.

Company replied

Rated 5 out of 5 stars

Update: Company has been very responsive and issued a refund. Seems my issue was with console compatibility. There's no "direct connect" option for console players. Could never connect to the se... See more

Company replied

Rated 5 out of 5 stars

As a 8-year developer, I've used many hosting platforms -- almost all of the major companies. None come close to Physgun. For context, I'm currently hosting 2 Rust servers at thei... See more

Company replied

Rated 5 out of 5 stars

Server has been running well and support has been beyond quick, I hope they don't change and only improve.

Company replied

Rated 5 out of 5 stars

I have been using Physgun for a little bit now and I’ve been loving it it’s been an amazing service!

Company replied

Rated 5 out of 5 stars

Physgun is a fantastic company to have as your host, they communicate well, the support is great, and they're reasonable. Cannot recommend enough.

Company replied

Rated 5 out of 5 stars

Support is top notch, Server runs great. No issues as to date! :)

Company replied

Rated 5 out of 5 stars

I’ve been using Physgun for quite some time now and have never had a single issue with their service. On the rare occasion that something needed attention, their team responded almost instantly f... See more

Company replied


Company details

  1. #67 of 106 best companies in Gaming service Provider
  2. #16 of 27 best companies in Cloud Computing Service
  3. #26 of 52 best companies in Internet Service Provider
  4. #30 of 62 best companies in Telecommunications Service Provider
  5. #5 of 16 best companies in VPN Service
  6. #41 of 62 best companies in Web Hosting Company

Written by the company

Physgun provides industry-leading game hosting solutions for Garry's Mod, Minecraft, Rust, Dedicated, Web, and VPS – all bundled with amazing support and DDoS Protection.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

101 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I’ve been using Physgun for quite some…

I’ve been using Physgun for quite some time now and have never had a single issue with their service.

On the rare occasion that something needed attention, their team responded almost instantly faster than I could even click the live chat button. Their responsiveness and professionalism are genuinely impressive.

If I could give them six stars, I absolutely would.

February 27, 2026
Unprompted review
Physgun logo

Reply from Physgun

Drxp,

Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help!

Thanks,
Physgun Management

Rated 5 out of 5 stars

Insane...

Great service overall, with the support team being rapid and friendly with their responses. They've handled some of the most insane DDoS attack sprees I have ever witnessed very well.

You don't just get a server with a basic panel, but you actually get a whole lot of other features, especially on the Rust and Garry's Mod side.

Definitely a must use if you're hosting a gaming server.

January 30, 2026
Physgun logo

Reply from Physgun

Lifeline,

Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help!

Thanks,
Physgun Management

Rated 5 out of 5 stars

The server host I've been looking for

As a 8-year developer, I've used many hosting platforms -- almost all of the major companies. None come close to Physgun.

For context, I'm currently hosting 2 Rust servers at their entry-level $20/Month plan.

The performance is unmatched. I've been able to host upwards of 100 players on my server, which has quite demanding plugins, with little to no performance issues.

Their features are amazing. Over my ~5 months with Physgun, they've added life-saving tools such as the live map, task scheduler, and wipe automator. All of these features have been released in an exceedingly polished state with minimal issues, which is super important when it comes to hosting.

Their customer support is great. Within 30 minutes of making a ticket about a niche issue (my server was displaying less ram than I paid for), I got a human response and an immediate solution. Their Discord is super friendly, and even has some fun non-invasive self promotion.

Everything is super convenient, and saves me tons of time. Some examples include:
- The ability to view detailed information about my servers on the homepage, including live player count, resource usage, and backup statuses
- Notifications for panel/server maintenance weeks in advance
- Ability to pop out a server's console to a separate, smaller window
- Full FTP access (amazing for plugin development)
- A server config editor that actually works correctly
- Automated updates (to your base server, modding framework, and even DLL mods such as RustEdit Additions and Discord Extension)

And they just keep adding more.

Overall, although Physgun isn't the cheapest option, I can confidently say it's by far the best. You get what you pay for, and in this case, the service is well worth the cost.

January 17, 2026
Unprompted review
Physgun logo

Reply from Physgun

MW Grea,

Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help!

Thanks,
Physgun Management

Rated 5 out of 5 stars

The help was on the way! :)

After my initial issues, the support team has now responded and fully resolved all problems. The server is working properly again, and everything that was previously not functioning has been fixed.

While the situation was frustrating at first, I appreciate that the team ultimately took care of the issues and provided a solution. Because of this, I am updating my review to 5 stars.

Thank you for fixing the problems and restoring the service.

January 9, 2026
Unprompted review
Physgun logo

Reply from Physgun

Varuun,

Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help!

Thanks,
Physgun Management

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Rated 5 out of 5 stars

Support is top notch

Support is top notch, Server runs great. No issues as to date! :)

January 2, 2026
Unprompted review
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Reply from Physgun

Cuz,

Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help!

Thanks,
Physgun Management

Rated 5 out of 5 stars

The physgun staff is very helpful and…

The physgun staff is very helpful and takes the time to cater to your needs and explain things to you in specific the team member westcoastwill went above and beyond!

December 11, 2025
Unprompted review
Physgun logo

Reply from Physgun

Maxomo,

Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help!

Thanks,
Physgun Management

Rated 5 out of 5 stars

Support that actually cares and good…

Support that actually cares and good hardware.

November 30, 2025
Physgun logo

Reply from Physgun

XGNXLency,

Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help!

Thanks,
Physgun Management

Rated 5 out of 5 stars

Service speaks for everything!

I’ve had a couple vps’s over some time with Physgun and well I have not had to use the support so I am unsure how it is but the fact I have not needed to use it can speak for the service. If the support is just as good as the service is I am sure they will answer every question that you may need answered. Thanks team!

November 2, 2025
Physgun logo

Reply from Physgun

Vinnij,

Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help!

Thanks,
Physgun Management

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Rated 1 out of 5 stars

Support is absolutely terrible

Support is absolutely terrible

November 2, 2025
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Reply from Physgun

Hey Riby, I checked your tickets and all of them were responded to relatively quickly and we answered all your questions will full context and explanations. I'm sorry you feel that the support you were given was terrible, if you have any extra concerns we're always open to hearing them from you directly, feel free to open a ticket anytime.

Rated 5 out of 5 stars

I'll never leave Physgun

I've been using physgun for over 2 years now and they are miles ahead of every other provider. Their uptime is amazing, transparency with issues and maintenance is always there and their support is quick, accurate and in depth. I'll never use another provider. Anthony even reached out when I made the mistake of switching and helped me get a custom tailored package well worth the price. Cannot recommend them enough

November 5, 2025
Unprompted review
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Reply from Physgun

Paul,

Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help!

Thanks,
Physgun Management

Rated 5 out of 5 stars

5 star service, but only when DDoS protection is functional

This is a 5 star service for game server hosting, but only when their upstream DDoS protection is fully functional. I highly recommend Physgun, but please be cautious of this. Recent backend updates seem to be improving this

October 25, 2025
Physgun logo

Reply from Physgun

Koi,

Thank you so much for the kind review! We are doing everything in our power to root out the DDoS issues that are caused by our protection providers. Over the past few years, we've spent hundreds of thousands of dollars to find a permanent solution, and we won't stop until that is done. If you need anything, we'll be here to help!

Thanks,
Physgun Management

Rated 5 out of 5 stars

Consistently Reliable and Fair, A Solid Platform for Server Hosting

I've used Physgun.com for server hosting and found the experience consistently reliable. Setup is straightforward, performance has been stable, and the control panel is intuitive enough for both quick changes and deeper configuration. What stands out most is their support, when issues have arisen, they've responded promptly and resolved things without unnecessary delays or excuses. Billing has been transparent, It’s clear they value long-term customer trust over short-term gains, which is rare and appreciated.

October 27, 2025
Physgun logo

Reply from Physgun

Old Rusty Gaming,

Thank you so much for the kind review! We are glad to hear that you are enjoying your services. If you need anything, we'll be here to help!

Thanks,
Physgun Management

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Rated 5 out of 5 stars

Physgun is hands down the best 100%

Physgun is hands down the best when it comes to hosting Rust servers. Their panel is the best. Their support is the best. Their server performance is the best. They are so much better than all the competition and makes running a server so much less of a hassle.

October 20, 2025
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Reply from Physgun

corndiggitydog,

Thank you so much for the kind review! We are glad to hear that you are enjoying your services. If you need anything, we'll be here to help!

Thanks,
Physgun Management

Rated 5 out of 5 stars

Awesome server hosting

Awesome server hosting, awesome service and support, if I can host it here I don’t even bother looking anywhere else! 11 out of 10, keep it up guys!

October 10, 2025
Physgun logo

Reply from Physgun

Benjamin,

Thank you so much for the kind review! We are glad to hear that you are enjoying your services. If you need anything, we'll be here to help!

Thanks,
Physgun Management

Rated 2 out of 5 stars

GMOD Review

Constant stuttering with lag issues causing player discontent. The website has crashed multiple times when attempting to use it.

Server randomly stopped working with the support team claiming it wasn't on their end when no changes were made and the same schema works with other provider's services.

Their support team does reply quickly which is nice, and In the past the stuttering issues weren't as prevalent but at this point its too much to ignore.

October 6, 2025
Unprompted review
Physgun logo

Reply from Physgun

Hey there, sorry to hear about your experience, but to clarify;
"Servers randomly not working" is generally due to an addon updating. Most cases this is a workshop addon because they can automatically update when the server restarts. We have currently made no changes to how Garry's Mod servers are created which is standardized across our entire platform, straight from SteamCMD. All Physgun servers are containerized and secure meaning that they are all installed the exact same way, considering there are no other reports of this the only realistic problem that stands out is misconfiguration / an addon conflict.

We're more than happy to help assist, we even have amazing people in our community Discord who help with these sorts of third-party errors which can help you narrow down the problem. I understand that you tested your addons on a different servers but the likelyhood of you having a different config between both servers is extremely high, especially if you did not clear your workshop cache from your current Physgun server.

Rated 3 out of 5 stars

very laggy service for premium prices

In Every instance of trouble, They always pawn off your issues and throw you an FAQ with vaguely connected info thay doesnt always answer the specific question you've asked.

They are also consistently sub-par with their connectivity and will constantly have stability issues with their servers. 6/7 nights the last week, weve experienced some sort of connectivity issue.

Edit: I have resolved the issue and found an addon was updated which caused the issue. Though it is still very odd that the same configuration worked just fine on a Hexane development server but not physgun, why that is, is unknown to me. But seems like an issue.

The restart question is still very real, every ticket we've submitted in regards to our community is met with being forwarded a FAQ that hardly answers our questions.

As for connectivity, that is still a major issue. The server stuttering even with low player counts is still happening very frequently. It feels like we're paying through the nose for service that could be evenly matched by nearly any other major provider for better rates. So I've updated the review to reflect the response but still feel the service is not worth its premium cost.

September 29, 2025
Unprompted review
Physgun logo

Reply from Physgun

Hey Michael, sorry to hear about your experience with our support. When I check the tickets related to this topic I don't see any follow ups. If you could reach back out to us, we're always more than happy to help you out if you need assistance with your Physgun Service and clarify any details that may need extra context.

As for the gamemode / addon issues, I believe the explanation in the other review made by your team member "GMod User" should help add some context onto this issue. :)

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Rated 5 out of 5 stars

Great support and the mods they provide…

Great support and the mods they provide are amazing

October 1, 2025
Physgun logo

Reply from Physgun

Gmod user,

Thank you so much for the kind review! We are glad to hear that you are enjoying your services. If you need anything, we'll be here to help!

Thanks,
Physgun Management

Rated 5 out of 5 stars

Quick and Resourceful

Quick and Resourceful, Lunaversity was great at support and even gave me a discount for my next game server renewal since a sale happened after I bought it.

September 29, 2025
Physgun logo

Reply from Physgun

Invisible,

Thank you so much for the kind review! We are glad to hear that you are enjoying your services. If you need anything, we'll be here to help!

Thanks,
Physgun Management

Rated 1 out of 5 stars

Regularly experiencing connection…

Regularly experiencing connection issues / server interuptions, this naturally causing loss of players and frustration.

EDITED: It's been 4 weeks and still daily corruptions. Unbelievable.

October 4, 2025
Unprompted review
Physgun logo

Reply from Physgun

Hey Jack, apologies about the issues unfortunately the game hosting industry as a whole is being hit by a record-breaking botnet. Almost all game server providers are experiencing the same issues. 2 days ago we switched our network upstream and so far have tanked over 17Tbps of attacks without issue, but ISP congestion around the area unfortunately seems to still be causing slight lag spikes. We're working with transit providers (such as Verizon, ATT, Comcast) to make better changes to the routes you take to your server to prevent congestion.

I can divulge extra information in a ticket if you would like to reach back out to us :)

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