Selected examples of product and platform challenges I've tackled.
Engine Yard · Director of Customer Support → Product Lead
Reversed a decision to outsource a 23-person support team, transformed it into a $1M annual profit center, then took on product leadership — managing 3 PMs and steering the OG product line through a controlled transition to a next-generation platform.
New Relic · Product Lead
Built a simplified observability product for marketing managers, achieving 70% signup conversion vs. 15-20% for existing entrances — proving market expansion through packaging innovation rather than new technology.
Checkr · Senior Product Manager
Connected engineering's dev environment with sales' demo needs, reducing prospect prep time from 2 hours to 15 minutes and saving an estimated $5M annually.
New Relic · Technical Program Manager → Product Lead
Re-architected a static engineering asset into a dynamic marketing platform, achieving a 4x increase in user signups by unlocking cross-functional ownership between Engineering and Marketing.
Checkr · Senior Product Manager
Led a six-group vendor evaluation and alignment process that replaced crude, untargeted in-app messaging with a coordinated platform — earning adoption and explicit thanks from every stakeholder group, including Legal.
Custom interactive visualizations built with D3.js for research institutions, nonprofits, and enterprise clients.
Brennan Center for Justice
Interactive map of state judicial selection practices across all 50 states and DC, covering State Supreme Court, Appellate, and Trial Court levels.
Campaign Finance Institute
Interactive visualizations exploring campaign finance data and political funding patterns.
Stanford University
Music visualization exploring melodic patterns and compositional structures.
UC Berkeley
Game theory simulation exploring cooperation and defection dynamics using cellular automata and agent-based modeling. Collaboration with Thomas Maillart.
Private Commission
Interactive radial visualization of pairwise voting results, showing yes/no vote distributions for organizational decision-making.
Private Commission
Timeline view of all questions across users, grouped by category and ordered by recent activity.
Talks on product management, customer empathy, and data visualization.
Building products that truly understand user needs
Customer discovery frameworks for product managers
Data visualization techniques with D3.js
Product leadership for teams that ship.
