sirvoy.com https://sirvoy.com/ Tue, 17 Mar 2026 14:34:35 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.1 https://sirvoy.com/wp-content/uploads/2025/06/cropped-sirvoy_logo_2-32x32.png sirvoy.com https://sirvoy.com/ 32 32 Sirvoy product update: what’s new from Q4 2025 https://sirvoy.com/blog/2026/03/17/sirvoy-product-update-whats-new-from-q4-2025/ Tue, 17 Mar 2026 14:33:32 +0000 https://sirvoy.com/?p=22500 Q4 was a strong finish to a great year. We released multi-property connections, refreshed some of your most-used pages, and made everyday tasks like logging in and exporting payments smoother. Here’s what’s new: Multiple property connection (MPC) You can now connect multiple properties to a single channel account for Booking.com, Expedia, and Agoda. No more… Continue reading Sirvoy product update: what’s new from Q4 2025

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Q4 was a strong finish to a great year.

We released multi-property connections, refreshed some of your most-used pages, and made everyday tasks like logging in and exporting payments smoother.

Here’s what’s new:

Multiple property connection (MPC)

You can now connect multiple properties to a single channel account for Booking.com, Expedia, and Agoda.

No more workarounds. No more juggling separate setups to manage more than one property. It can now all be handled from one Sirvoy account.

To support this big update, we’ve added new features and refinements across several pages in Sirvoy, including:

  • A more straightforward channel connection process, with a step to enter the channel’s property ID and set a custom property name
  • Improved setup instructions to make room type mapping easier
  • An updated Channels page showing connection name, status, number of mapped room types, and available MPC slots
  • The ability to rename properties directly from the mapping page
  • Your custom property name displayed in each booking that comes in

Managing multiple properties is now easier, with a clearer design throughout Sirvoy so you always know which property you’re working with.

Payments page

We’ve cleaned up the Payments page to make it easier to work with.

  • A cleaner layout that matches the rest of Sirvoy and makes transactions easier to scan
  • A new CSV export option for reporting, reconciliation, or sharing with your accountant

Coming soon

You will soon be able to disable payment methods you do not use and create your own custom payment methods. This helps keep your booking view tidy and aligned with how you actually take payments.

Booking view improvements

We’ve continued improving the booking view page, where many of you spend most of your time.

  • A refreshed history table for a cleaner overview of changes and activity
  • An updated coupon code section with a clearer layout
  • An improved grouping tool with more flexible multi-select, with even more improvements coming later this year
  • The ability to open the full guest profile directly from the booking page

The functionality stays familiar, but the experience is smoother and easier to work with.

Login improvements

Our login flow was always secure—but not always smooth. We’ve redesigned it to keep the same level of security while making it easier to sign in.

  • Fixed common issues related to two-factor authentication
  • Improved the overall login experience with a cleaner, more intuitive flow

And that’s a wrap on Q4 and 2025.

The new year is already underway, and we’re hard at work on even more tools and refinements to make your day-to-day a little easier.

As always, thank you for your feedback. It plays a big part in shaping what we build next. Maybe your suggestion will show up in a future update, so stay tuned.

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What being stranded in Dubai taught us about hospitality https://sirvoy.com/blog/2026/03/10/what-being-stranded-in-dubai-taught-us-about-hospitality/ Tue, 10 Mar 2026 15:32:59 +0000 https://sirvoy.com/?p=22443 Our Chief Customer Officer stood on his hotel balcony in Dubai, watching missiles streak across the night sky while his family slept inside. Seconds later, sirens sent everyone scrambling from their beds to huddle in stairways and basements, waiting for hours in the middle of the night for the all-clear. Our team eventually made it… Continue reading What being stranded in Dubai taught us about hospitality

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Our Chief Customer Officer stood on his hotel balcony in Dubai, watching missiles streak across the night sky while his family slept inside. Seconds later, sirens sent everyone scrambling from their beds to huddle in stairways and basements, waiting for hours in the middle of the night for the all-clear.

Our team eventually made it home safely, and we remain deeply aware that many people in the region faced far more devastating realities. Even so, the experience completely upended the week we had planned.

Sirvoy had brought together more than 60 colleagues from around the world for a week of collaboration. Instead, we found ourselves living through the kind of crisis our customers face all too often, the sudden disruption that throws everything into chaos. We experienced firsthand what it means to depend entirely on hospitality when the world turns upside down.

When Systems Compound the Stress

The hotel staff in Dubai were professional, calm, and incredibly kind. However, the week revealed a crucial lesson about what happens when technology fails under pressure.

As the crisis unfolded, the hotel’s systems struggled to keep up. Pre-paid packages were lost in the system, reservation updates didn’t sync properly, and basic guest arrangements required constant manual intervention.

In the grand scheme of a crisis, administrative glitches are minor. But in the moment, they create a massive drain on emotional energy. When guests are terrified, checking news updates, and frantically coordinating with worried families, hotel staff should be free to comfort and assist. Instead, we watched caring staff get trapped behind screens, forced to troubleshoot failing software and manage bottlenecks rather than focusing on the human beings in front of them.

Building for the Worst Days

“What became crystal clear to us is that when everything else is falling apart, hospitality businesses need their software to just work. They can’t afford to troubleshoot technology when they’re managing scared guests, coordinating with authorities, or dealing with their own personal concerns about safety.”

– Mats Persson, Sirvoy CEO.

Guests navigating emergencies, whether a global crisis, a natural disaster, or a personal loss, have no energy left for problems that shouldn’t exist. They need systems they can forget about because they work so reliably. The best hospitality software is invisible when you need it most.

This commitment to reliability has always been central to Sirvoy. But living through our own crisis transformed this from a business philosophy into a personal conviction.

In hospitality, the true test isn’t how your business performs on the perfect, sunny days. It’s whether your systems, your people, and your partners can be counted on when the unexpected hits.

That is the standard we are building Sirvoy to meet, every single day.

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6 AI trends hotels should pay attention to in 2026 https://sirvoy.com/blog/2026/02/25/6-ai-trends-hotels-should-pay-attention-to-in-2026/ Wed, 25 Feb 2026 22:11:29 +0000 https://sirvoy.com/?p=22322 Let’s start with the obvious. AI is everywhere right now. Over the past couple of years, it has become a constant talking point in hospitality, often without clearly showing how it fits into the day-to-day reality of running a hotel. But 2026 feels different. Guests are already using AI to find places to stay, compare… Continue reading 6 AI trends hotels should pay attention to in 2026

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Let’s start with the obvious. AI is everywhere right now.

Over the past couple of years, it has become a constant talking point in hospitality, often without clearly showing how it fits into the day-to-day reality of running a hotel. But 2026 feels different. Guests are already using AI to find places to stay, compare options, and ask questions before they ever land on a hotel website. At the same time, hotel teams are under pressure to do more with fewer hours, tighter budgets, and higher expectations across the board.

In that context, chasing every new tool or feature isn’t helpful. The better question is this: what will genuinely make life easier for your team, and reduce friction for your guests over the next year?

Here are six AI trends that are already taking shape and will matter most for hotels in 2026. 

1. AI is becoming a discovery channel for hotels

Guests are no longer just searching for hotels. They are asking questions through tools like ChatGPT and Gemini, and letting AI narrow down the options before they ever visit a hotel website.

Platforms like Google Maps are adding smarter conversational and navigational AI features that help travellers explore places and make decisions with natural language interactions, not just typed search terms.

At the same time, Booking.com’s Global AI Sentiment Report shows that travellers are increasingly familiar with and curious about AI in travel planning and decision-making.

For hotels, visibility now depends on how clearly AI systems can understand your property. Accurate descriptions, consistent amenities, up-to-date photos, and verified listings all matter. If AI struggles to understand what your hotel offers, it is far less likely to recommend it.

2. Fast, clear messaging is now a guest expectation

Guests increasingly expect quick answers before and during their stay.

Research shared by Skift and Oracle Hospitality shows that automated and assisted messaging is now among the tools travellers expect from hotels. That doesn’t mean guests want to talk to a bot for everything. All they’re looking for is quick, straightforward answers. Arrival details, parking information, late check-in instructions, and simple changes handled without friction.

For many hotels, this kind of automation is experienced through the tools they already connect with, rather than something they need to build or manage themselves. AI-assisted messaging works best when it takes care of routine questions and leaves space for real people to step in when it actually matters. Used this way, automation supports the human side of hospitality rather than replacing it.

3. Energy optimisation is delivering real, measurable results

Some of the most effective uses of AI are behind the scenes.

Energy costs remain a major pressure for hotels, and AI-driven building management systems are becoming more accessible. The UK Green Building Council highlights autonomous control of heating, ventilation, and lighting as one of the most effective ways to cut waste without compromising comfort.

Large hotel groups like Travelodge have publicly shared how data-led energy optimisation has helped reduce energy use at scale, and newer systems are increasingly available to older properties through sensors and retrofits.

For many hotels, this is one of the most practical and measurable AI investments heading into 2026.

4. Food waste reduction is becoming data driven

Food waste is both a cost issue and a sustainability challenge, and AI is helping hotels make smarter decisions.

Hotels are using AI-powered kitchen tools to track what’s prepared, what’s served, and what’s thrown away. Companies like Winnow deployed in partnership with major hotel groups have reported significant waste reductions and improved sustainability reporting.

For hotels with food and beverage operations, this is a rare example of AI delivering financial and environmental benefits at the same time.

5. Accessibility is emerging as a meaningful AI use case

Accessibility used to be treated as a requirement. Increasingly, it’s also shaping how guests choose where to stay.

For example, Hilton’s partnership with Be My Eyes helps guests with visual impairments get live assistance via AI, enhancing inclusivity in practical ways.

At the same time, AI can improve accessibility online through clearer descriptions, better translations, and more accurate information about facilities, helping guests feel confident before they even arrive.

6. Trust matters more than how clever AI sounds

Across consumer research on AI in travel, one theme stands out: people are curious, but cautious.

Booking.com’s Global AI Sentiment Report reveals travellers want AI to help them plan and discover, but many are uneasy about handing over decisions without human oversight.

In 2026, the hotels that benefit most from AI will not be the ones chasing the flashiest features. They will be the ones choosing tools they understand, trust, and can rely on during busy periods.

AI works best when it strengthens human judgement, not when it replaces it.

A final thought

At Sirvoy, we see AI as something that should quietly strengthen hotels, not overwhelm them. The goal isn’t to chase the latest trends, but to help hotels stay confident in their systems, make clearer decisions and keep hospitality human.

As AI continues to shape how guests discover and interact with hotels, having the right systems in place matters. The most useful technology is the kind that works quietly in the background without adding complexity or reacting to every new trend.

In the end, it should give you more confidence in your day-to-day, not more decisions to second guess.

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Marketing for hotels is hard. Google’s Pomelli AI makes it easier https://sirvoy.com/blog/2026/01/22/marketing-for-hotels-is-hard-googles-pomelli-ai-makes-it-easier/ Thu, 22 Jan 2026 00:27:23 +0000 https://sirvoy.com/?p=21607 Has marketing for your hotel or B&B been sitting on your to-do list for a while? You know it matters, you have ideas, but it’s the task that keeps getting pushed to “later.” If marketing isn’t your strongest area, you’re not alone. Time is usually the real challenge. That’s why we keep an eye on… Continue reading Marketing for hotels is hard. Google’s Pomelli AI makes it easier

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Has marketing for your hotel or B&B been sitting on your to-do list for a while? You know it matters, you have ideas, but it’s the task that keeps getting pushed to “later.”

If marketing isn’t your strongest area, you’re not alone. Time is usually the real challenge. That’s why we keep an eye on new AI tools that make getting started easier.

Pomelli is one of them.

What is Pomelli?

Pomelli is a new AI experiment from Google Labs, built with Google DeepMind. It helps small and medium-sized businesses create on-brand marketing content, especially for social media, without starting from scratch.

In a nutshell, Pomelli looks at your website first. Then it suggests campaign ideas, copy and visuals that actually match your brand.

At the moment, Pomelli is available as a public beta in the US, Canada, Australia and New Zealand, in English.

Why it can help your property

Pomelli can be a helpful starting point when you:

  • need ideas for what to post, without overthinking every caption
  • want your marketing to look consistent across social media, your website and ads
  • have limited time, budget or design confidence

It’s a powerful (and still experimental) AI tool, but it’s not a magic wand. You’ll want to review and tweak what it creates so it sounds like you and reflects what you actually offer.

How to create on-brand content with Pomelli in minutes

You don’t need a long setup or any design skills. Here’s how it works.

1. Start with your website

Go to labs.google.com, open Pomelli and paste your website URL.

Pomelli uses your site as a starting point, so this step matters.

2. Check your “Business DNA”

Pomelli analyzes your website and builds a simple style guide from it. This includes things like tone of voice, fonts, images and color palette.

Take a quick look and make sure it feels right before moving on.

3. Pick a campaign

Choose one of Pomelli’s suggested campaigns, or write your own prompt.

You could try something like:

  • “Midweek getaway offer for couples”
  • “Gift voucher post for locals”
  • “Last-minute weekend availability”

4. Edit and download

Pomelli creates a set of ready-to-use assets. You can tweak the text or images directly in the tool, then download what you need.

Before posting, always double-check details like prices, dates and policies.

Give your campaigns somewhere to land

Pomelli starts with your website, so having one is the first step. If you don’t yet, Sirvoy’s website builder lets you create a clean, professional site quickly, with a built-in booking engine that lets guests book directly.

That way, your website becomes both the starting point and the destination. Pomelli uses it to create on-brand campaigns, then sends people straight back to your site to book directly.

Online today. First campaign today.

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A simpler and free way to manage your stay is here https://sirvoy.com/blog/2026/01/13/a-simpler-and-free-way-to-manage-your-stay-is-here/ Tue, 13 Jan 2026 00:44:50 +0000 https://sirvoy.com/?p=20691 Running a small property should feel exciting, not overwhelming. If you have a one unit stay or tiny rental, you’ve probably felt that tug of war between doing everything manually and signing up for a property management system that feels too big or too expensive. It’s a lot to handle on your own, especially when… Continue reading A simpler and free way to manage your stay is here

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Running a small property should feel exciting, not overwhelming. If you have a one unit stay or tiny rental, you’ve probably felt that tug of war between doing everything manually and signing up for a property management system that feels too big or too expensive. It’s a lot to handle on your own, especially when you’re wearing every hat at once.

Now, you finally have another option.

Sirvoy Free is here, a forever free plan made especially for one unit hosts, small rentals and solo owners who want a calmer, clearer way to manage their stay. It gives you the essentials to stay organised without the stress, cost or complexity of big hotel software.

Why we created Sirvoy Free

Sirvoy was born from a small stay. When Birgitta opened her little hostel in Sweden over 17 years ago, she didn’t have a team or a big budget behind her. She needed something simple and reliable to help her run the place day to day. Her three sons, the co-founders of Sirvoy, built that first version for her, and that practical, people first thinking has shaped everything we’ve created since. Sirvoy Free is meant to support the people who bring hospitality to life, even on the smallest scale.

Sirvoy Free follows that same idea. It’s for the small hosts who deserve good tools without having to stretch their budget or learn software that wasn’t designed for them.

“Sirvoy started with one small property, so we understand what solo hosts are dealing with. Sirvoy Free is our way of giving them the same fair start my mom had when she first used our system.” – Mats Persson, CEO & Co founder of Sirvoy.

Who Sirvoy Free is for

Sirvoy Free is made for solo hosts and single unit stays, like small rentals, studio apartments and simple guesthouse rooms. If you manage a single space and want an easier way to take direct bookings, this is for you.

What you can expect

Sirvoy Free gives you the essential tools to keep your place running smoothly. You’ll be able to manage bookings, communicate with guests and stay organised with a simple, trusted system built for small stays.

If your business grows in the future, you can upgrade at any time, but only if you choose to. Sirvoy Free will always remain free for one room properties.

Explore everything included

Explore Sirvoy Free

Want to follow future updates

Follow us on LinkedIn to stay in the loop. If LinkedIn isn’t your thing, no problem, you’ll find us on our other social channels below.

We can’t wait to see how you make the most of Sirvoy Free.

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The hidden costs of managing multiple properties (and how to avoid them) https://sirvoy.com/blog/2025/12/22/the-hidden-costs-of-managing-multiple-properties-and-how-to-avoid-them/ Mon, 22 Dec 2025 10:46:45 +0000 https://sirvoy.com/?p=20467 Multi-tasking often feels productive, but splitting our focus always comes at a cost. In hospitality, the effect is even stronger when every property has its own login and channel ID to manage. For many hosts, this constant switching between accounts becomes routine. But it quietly eats away at time, energy and accuracy. Double bookings, missed… Continue reading The hidden costs of managing multiple properties (and how to avoid them)

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Multi-tasking often feels productive, but splitting our focus always comes at a cost. In hospitality, the effect is even stronger when every property has its own login and channel ID to manage.

For many hosts, this constant switching between accounts becomes routine. But it quietly eats away at time, energy and accuracy. Double bookings, missed updates from connected channels and repeated admin start to take over, and the joy of hosting gets buried under the work around it.

A day in the life of a multi-property “tasker”

Picture a host managing several vacation rentals, a couple of apartment units and an extra property in a nearby town. The day might begin with a double-booking alert, followed by a missed payment from another listing. A rate change needs to be updated across multiple channel properties, and the rest of the afternoon is spent figuring out which Booking.com or Expedia ID belongs to which location.

None of this happens because the host is disorganized. Growth tends to come naturally. One rental becomes two, then a unique listing opportunity appears. But while the business grows, the system behind it often stays the same—scattered tools, separate accounts and no clear way to keep everything together.

This is where the hidden costs show up. Not just in mistakes, but in the constant rechecking and the feeling that managing several places is becoming a job in itself.

Getting back in control

This is often when hosts start looking for a simpler way to work. Not because they’re running dozens of properties, but because even a few can stretch the day thin.

Sirvoy’s multi-property connection feature was built for exactly this. Instead of keeping each property in its own silo, hosts can link several Booking.com or Expedia listings to a single Sirvoy account. It’s especially useful if you manage multiple properties across different locations, such as vacation rentals or apartment units run under one company.

With one account comes one calendar, one dashboard and one login. Reservations, rates and payments sit side by side, making it easier to stay organized and easier to grow without doubling the admin behind the scenes.

Ready to make your day a little easier?

If you’re managing more than one property or planning to expand, a unified setup can make a noticeable difference.

Learn more about how Sirvoy’s channel manager and multi-property connection help keep every property and every booking working in sync.

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Sirvoy product update: what’s new from Q3 2025 https://sirvoy.com/blog/2025/11/28/sirvoy-product-update-whats-new-from-q3-2025/ Fri, 28 Nov 2025 19:51:29 +0000 https://sirvoy.com/?p=20030 Q3 was peak season for many of you, and a quieter stretch for us behind the scenes. Even with lots of our team taking some well-earned time off, we’re happy to have a strong list of updates to make Sirvoy work better for you and your guests. From self check-ins to smarter refunds (plus a… Continue reading Sirvoy product update: what’s new from Q3 2025

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Q3 was peak season for many of you, and a quieter stretch for us behind the scenes. Even with lots of our team taking some well-earned time off, we’re happy to have a strong list of updates to make Sirvoy work better for you and your guests.

From self check-ins to smarter refunds (plus a few long-awaited features on the horizon), here’s what we’ve been up to.

Payments & accounts

From issuing refunds to refilling your balance, we’ve made everyday tasks a little clearer.

  • New refunds, no more voids – There’s now a refund button for all payment methods, right inside each booking. Refunds link back to the original payment for easier tracking. And since refunds do it even better, the old “void” option has been removed.
  • New, more secure password setup – New users now set their own password when logging in for the first time, so no more emailed passwords. It’s safer and easier, right from the start. Password reset emails have also been updated to make getting back in quicker.
  • Refill page shows exactly what to pay – It wasn’t always clear that refilling your account by invoice came with a fee—and that didn’t sit right with us. So we’ve updated the page to include the fee in the total, making it crystal clear before you pay.

Coming in Q4:

  • Payments page is getting a redesign – The layout will match the clean, modern table design from the Guests page, making it easier to scan and work with. You’ll also be able to export the list to a CSV file whenever you need.

Self check-in & guest experience

Self check-in is here, along with a few helpful upgrades to make it easy to start using.

  • Self check-in for your guests – You can now enable self check-in from the Guest Portal settings, letting guests handle their own check-in without adding work for your team.
  • Automatic check-in confirmations – You can set up an email or SMS to send automatically as soon as a guest is checked in, whether it was done by your team or through self check-in. Perfect for sending welcome messages, Wi-Fi details, or room access info.
  • Guest Portal on your website – The Guest Portal can now be added to your Website Builder site with a single switch. Great when paired with self check-in, so guests can book and check in all from the same page.

Everything else worth knowing

From accessibility upgrades to custom domains, here’s what else we’ve been working on.

  • New calendar connection (iCal): Campio – Campio is now supported as a calendar connection, perfect for campgrounds and outdoor stays, especially in Europe. This one was added thanks to your requests. Keep them coming! We’re always happy to help connect you with the channels and travelers that fit your business.
  • Better accessibility across the board – We’ve improved Sirvoy’s accessibility so everyone can use it comfortably. The calendar is now fully keyboard-navigable, with clearer visuals to show what’s clickable, but that’s just the most visible example of changes happening throughout Sirvoy.

Coming in Q4:

  • Refreshed login experience – A simpler, more secure login flow is on the way. It’ll work better across devices, with fewer SMS codes and fewer steps. Signing in will be easier, without giving up security.
  • Custom domains for Website Builder – Soon, you’ll be able to connect your own domain to your Website Builder site. It’s been one of our most requested features and makes your site feel more like your own.

Tools to help you shape Sirvoy

We’re making it easier to get your input while we build.

  • User research invitations (keep an eye out!) – You might see a quick pop-up asking if you’d be up for a short research session. If it shows up, it means your business fits something we’re currently exploring, so we’d really value your input. And if you’re selected, you’ll get credit added to your account as a thank-you.

Looking ahead: a new Booking Engine on the way

We’re working on a full redesign of the Booking Engine, built from the ground up using the feedback you’ve shared with us. It’ll be easier for guests to use and give you more control behind the scenes. 

The goal is to make booking directly with you the best experience possible, so you get more direct bookings. It’s a big project, and we’ll need your help shaping it. Keep an eye out for opportunities to join our research sessions.

And as always, there’s much more on the way. Thanks for being part of the journey. We’ll see you in the next update.

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Why self check-in is changing the way small hotels welcome guests https://sirvoy.com/blog/2025/11/06/why-self-check-in-is-changing-the-way-small-hotels-welcome-guests/ Thu, 06 Nov 2025 21:36:33 +0000 https://sirvoy.com/?p=19074 Guests don’t travel the way they used to. They book from the road, arrive later than planned, and still expect everything to be ready when they walk through the door.  For small hotels, that used to mean longer hours, missed dinners, and a lot of waiting around. Now it means something better for you and… Continue reading Why self check-in is changing the way small hotels welcome guests

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Guests don’t travel the way they used to. They book from the road, arrive later than planned, and still expect everything to be ready when they walk through the door. 

For small hotels, that used to mean longer hours, missed dinners, and a lot of waiting around. Now it means something better for you and your guests. 

With Self Check-In, guests can check in whenever it suits them while you stay in control of how they arrive. You still set the tone and bring the warmth that makes your property special. Sirvoy takes care of the practical parts, confirming arrivals, updating your system automatically, and sending a welcome email with key collection details if needed. 

Sure, the big hotel chains have had versions of Self Check-In for years, but for smaller teams, it wasn’t always simple or practical. Now it finally is. 

And it couldn’t have come at a better time. Travellers are choosing convenience more than ever, with seventy-three percent saying they’re more likely to stay at a hotel that offers self-service options. Guests want choice, comfort, and flexibility, and now small hotels can give them all three. 

When arrivals run themselves

Late arrivals are part of the job, but they don’t have to keep you waiting. With Self Check-In, guests can confirm their arrival through the Guest Portal, and Sirvoy quietly updates everything for you. 

No chasing messages, no confusion at arrival, and fewer late-night check-ins to juggle. Whether it’s a guest arriving late from the airport or one who checks in early online, you’ll already know they’re on their way and what to expect. 

It’s a small change that makes arrivals easier (and maybe your evening too). 

Built for real hospitality

The best tools make life simpler, not busier. That’s exactly what Self Check-In was built for. You still decide how guests are welcomed and what message they see when they check in. Even without keyless entry, Self Check-In helps things run smoothly by marking guests as checked in and sending a confirmation email or SMS if it’s set up in your account. 

Your guests feel looked after, and you get to spend your energy where it really matters: with people, not paperwork.  That’s real hospitality.

Ready to try self check-in?

Already using the Guest Portal? Here’s how to enable Self Check-In. You can switch it on in your settings today and see the difference for yourself. 

New to Sirvoy? Start your free trial and see how easy it can be to manage bookings and welcome guests anytime, anywhere.

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A welcoming new front door for Sirvoy https://sirvoy.com/blog/2025/09/09/a-welcoming-new-front-door-for-sirvoy/ Tue, 09 Sep 2025 19:41:15 +0000 https://sirvoy.com/?p=17050 Have you heard the news? We’ve been quietly working away, and now we’re excited to finally share it: the brand new Sirvoy website is live! 🎉 Sirvoy has always been about genuine hospitality. Back in 2008, when Birgitta Persson opened her hostel, her sons Mats, Ola and John built the first version of Sirvoy to… Continue reading A welcoming new front door for Sirvoy

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Have you heard the news?

We’ve been quietly working away, and now we’re excited to finally share it: the brand new Sirvoy website is live! 🎉

Sirvoy has always been about genuine hospitality. Back in 2008, when Birgitta Persson opened her hostel, her sons Mats, Ola and John built the first version of Sirvoy to make life easier for her. The systems available then were too complicated, so they created something simple and clear enough for her to manage on her own. That same principle has guided us ever since.

So when it came to redesigning our website, Mats Persson, CEO of Sirvoy and co-founder together with his brothers, had a simple but powerful observation. Our old site, he said, felt “like walking into a quiet bank lobby, polished but distant.” Not exactly the feeling we wanted to give our community of hosts.

That’s why we’ve rebuilt it. Think less bank lobby, more community library: bright, approachable, and full of helpful answers when you need them.

And just to be clear, the Sirvoy you rely on every day is the same. What’s new is the front door, the first impression, the way we invite you in.

Would mom get it? Then anyone can.

When we began the redesign, we came back to one simple test that’s been part of Sirvoy from the beginning: would mom understand this?

As Mats puts it, “It’s my hope that someone like my mum would still be able to get to our new website and understand clearly what it’s offering… just by browsing through the website by herself.”

That thought shaped everything you’ll see, from the words you read to how the site flows. No jargon. No second guessing. Just clear answers, whether you’re running your first B&B or managing a busy hotel.

Hospitality comes in all shapes and sizes

No two hosts are the same. A bustling hostel runs very differently from a small family B&B. And a boutique hotel has its own needs again.

That’s why our new solutions pages show how Sirvoy adapts to each of these worlds. For example, hostel managers can now see how Sirvoy helps them achieve hassle-free management of dormitory-style rooms. That’s one less thing to worry about. 

And for B&B and guesthouse owners, it’s about lightening the load when you’re juggling every role in the house, from welcoming guests at breakfast to balancing the books at night. Sirvoy brings everything together in one simple dashboard.

Wherever you welcome guests, whether it’s a cabin in the woods, a seaside inn or a yurt under the stars, you’ll find examples that reflect your world and show how Sirvoy can make life a little easier.

Helping you build your independence

Many of you have told us how tough it can be to depend on online travel agencies that charge high commissions. It’s a challenge hosts everywhere face, and one we care deeply about solving.

That’s why we’ve made it clearer than ever how Sirvoy’s online booking engine, with its easy website integration, increases your direct, commission-free revenue. Every reservation that comes straight to you means more independence and more freedom to run your business your way.

Friendly, fair and reliable

This redesign isn’t just about colors and pages. It’s about making sure our digital front door reflects what you already know about Sirvoy.

We aim to be friendly in the way we show up for you, whether that’s through a quick chat with support or the tone of the words you’re reading right now. We strive to be fair, with pricing and tools that make sense for businesses of every size. And above all, we remain reliable, with software you can trust and a team that’s here when you need us.

That’s the spirit behind the new site, and the same values we see reflected in you, our community of hosts. It’s a spirit that reminds us why we do what we do: Sirvoy is a cloud-based hotel management software that drives profitable direct bookings and saves time for hotels, B&Bs, and vacation rentals.

So come take a look around. Explore the new site and see how we can help you find the freedom to focus on your guests.

Mats Persson

Name: Mats Persson

Title: CEO & Co-founder, Sirvoy

Bio: After co-founding Sirvoy with his brothers in 2008, Mats Persson now leads the company as CEO, guiding its growth to serve thousands of hosts in over 140 countries. He is dedicated to building practical tools that solve the core challenges for independent hosts: costly commissions and time-consuming admin. His mission is to help them increase direct bookings, simplify operations, and run a more profitable business. When he’s not focused on helping hosts succeed, Mats enjoys quality time with his family and working on his personal passion project: building the perfect sauna.

Connect: LinkedIn

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Sirvoy product update: What’s new from Q2 2025 https://sirvoy.com/blog/2025/08/28/sirvoy-product-update-whats-new-from-q2-2025/ Thu, 28 Aug 2025 17:22:43 +0000 https://sirvoy.com/?p=17076 From simplifying invoicing to adding more control over Booking.com settings, our team was busy working on small and not-so-small improvements during Q2 2025. You’ll find updates across payments, design, channels, and security—plus some peeks at what’s on the horizon. Payments & invoicing: more options, more control We focused on practical changes to give you better… Continue reading Sirvoy product update: What’s new from Q2 2025

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From simplifying invoicing to adding more control over Booking.com settings, our team was busy working on small and not-so-small improvements during Q2 2025. You’ll find updates across payments, design, channels, and security—plus some peeks at what’s on the horizon.

Payments & invoicing: more options, more control

We focused on practical changes to give you better flexibility and clearer workflows:

Financial highlights

  • PayPal & Stripe improvements – Smoother handling of payments and refunds, reducing the chances of errors and saving you time on accounting.
  • E-invoicing for Norway – Full PEPPOL support and a simplified setup page make it easier to stay compliant and send invoices that meet local requirements.
  • VAT reminders (EU) – Helpful prompts to add your VAT number so you avoid paying unnecessary tax.

Other financial updates

  • Stripe bank transfers are now better at matching payment amounts, so overpayments or underpayments are handled more smoothly—with less need for manual fixes.
  • The Void option for PayPal has been removed to help prevent refund errors and accounting confusion.

Coming in Q3

  • Unified refund experience – A simpler, consistent way to issue and track refunds across all payment methods.
  • Improved cash receipt workflow – Cleaner creation process and fewer chances for errors when handling partial payments.
  • Refreshed Payments tab – A clearer layout that makes it easier to follow and understand transaction history.

Design & usability: improvements you can see (and feel)

This quarter brought thoughtful updates across the interface, helping you move faster and work more confidently.

Design highlights 

  • Grid/table toggle – Easily switch between grid and table views on the Bookings page, so you can work in the layout that suits you best.
  • Revamped card payments page – Cleaner design and smarter validation help prevent mistakes when setting up payment methods.
  • Advanced date & range selector – Now on the Guests pages, with helpful presets like “Last week” or “Last quarter” to speed up filtering.
  • New feature pop-ups – Quick, friendly messages now appear at login to highlight new features. You can dive deeper or skip straight to work.

Other design updates

  • Fixed a stubborn bug with calendar modals appearing blank when scrolling.
  • Added a “NEW” badge to the dashboard for recently published blog posts, so you’ll never miss updates like these.
  • Skip to content button allows keyboard users to bypass navigation and jump directly to a page’s main content.

Channels & other integrations: more control, less hassle

This quarter was all about stability and laying the groundwork for managing multiple channel properties from a single Sirvoy account.

Channels highlights

  • Booking.com advance booking settings – You can now control how far in advance (and how last-minute) guests can book right from Sirvoy. No need to contact Booking.com anymore!
  • Up to 10 webhooks and a redesigned webhook log – Sirvoy Pro users can now have up to ten custom webhooks at once. The redesigned event log makes it easy to track webhook activity in real time—so you can keep everything connected and running smoothly.

Security: tighter protection, fewer disruptions

Plenty of behind-the-scenes work here to strengthen performance and privacy:

Security highlights 

  • More Google Authenticator support – Now available for Sirvoy Vault 2FA as your first authentication device, with broader rollout coming soon.
  • Deleted Outdated Bookings – Bookings older than seven years are now permanently removed (without messing up statistics), in line with GDPR, and to help system performance.
  • Encrypted database backups – Backups are now encrypted and can’t be deleted—keeping your data safer and always recoverable if needed.
  • CloudFront CDN + WAF – Incoming traffic now goes through a global CDN and firewall, improving load times (especially in rural US and Australia) and blocking malicious traffic.

Other updates

  • Cleaner design and quicker validation on the sign-up and affiliate forms make it easier for new users and partners to get started smoothly.

Coming in Q3

  • Refreshed login flow – A simpler, more reliable sign-in experience, with fewer fallbacks to SMS and less friction overall.
  • Content Security Policy (CSP) – Adds an extra layer of protection in your browser to help prevent malicious scripts from running—keeping your account and data more secure while you work.

Looking ahead

We’ve got even more in the works, including features that have been in high demand and under development for a while now. We really can’t wait to share them with you.

As always, thanks for letting Sirvoy be part of your success! We’ll see you in the next update. 

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