https://status.almapay.com/ Alma status 2026-03-17T17:53:15.063Z incident.io Alma status page updates https://storage.googleapis.com/incident-io-status-page-logos/d45fb9da-1323-47e0-86fc-a60fdcecd567 <![CDATA[Payment 3DS errors]]> https://status.almapay.com//incidents/01KJQM8M1QQPX75HG9F9R89K8F 2026-03-02T17:50:07.978Z Status: Resolved

The incident has been fully resolved.

Affected components
  • Buy now pay later (Operational)
  • Fragments in-page client (Operational)
  • Credit payments (Operational)
]]> Status: Resolved

The incident has been fully resolved.

Affected components
  • Buy now pay later (Operational)
  • Fragments in-page client (Operational)
  • Credit payments (Operational)
]]> <![CDATA[General unavailability of our services]]> https://status.almapay.com//incidents/01KJF702ZRHZ8QAZGNNSEDH4S0 2026-02-27T09:56:43.033Z Status: Resolved

Our teams have identified an internal issue that caused our services to be unavailable. We have now fixed the issue, and our services are back to normal since 11:47am Paris time.

Affected components
  • Buy now pay later (Operational)
  • Adyen payment terminal integration (Operational)
  • Fragments in-page client (Operational)
  • Nepting payment terminal integration (Operational)
  • Dashboard (Operational)
  • Credit payments (Operational)
  • Point-of-sale client (Operational)
]]> Status: Resolved

Our teams have identified an internal issue that caused our services to be unavailable. We have now fixed the issue, and our services are back to normal since 11:47am Paris time.

Affected components
  • Buy now pay later (Operational)
  • Adyen payment terminal integration (Operational)
  • Fragments in-page client (Operational)
  • Nepting payment terminal integration (Operational)
  • Dashboard (Operational)
  • Credit payments (Operational)
  • Point-of-sale client (Operational)
]]> <![CDATA[Maintenance: Platform Planned Maintenance]]> https://status.almapay.com//incidents/01KJF40A6P6QQGXQY32Q7K68Q5 2026-02-27T08:38:50.837Z Status: Scheduled

Hello, We would like to inform you that a night-time maintenance activity impacting all our services is scheduled on Thursday, March 19th, 2026 from 1am to 2am (Paris Time). Kind Regards The Alma support team

Affected components
  • Standard payouts (Under maintenance)
  • Credit payments (Under maintenance)
  • Buy now pay later (Under maintenance)
  • Fragments in-page client (Under maintenance)
  • Point-of-sale client (Under maintenance)
  • Direct integration payouts (Under maintenance)
  • Adyen payment terminal integration (Under maintenance)
  • Nepting payment terminal integration (Under maintenance)
  • Shopify (Under maintenance)
  • Dashboard (Under maintenance)
]]> Status: Scheduled

Hello, We would like to inform you that a night-time maintenance activity impacting all our services is scheduled on Thursday, March 19th, 2026 from 1am to 2am (Paris Time). Kind Regards The Alma support team

Affected components
  • Standard payouts (Under maintenance)
  • Credit payments (Under maintenance)
  • Buy now pay later (Under maintenance)
  • Fragments in-page client (Under maintenance)
  • Point-of-sale client (Under maintenance)
  • Direct integration payouts (Under maintenance)
  • Adyen payment terminal integration (Under maintenance)
  • Nepting payment terminal integration (Under maintenance)
  • Shopify (Under maintenance)
  • Dashboard (Under maintenance)
]]> <![CDATA[General unavailability of our services]]> https://status.almapay.com//incidents/01KJ7EYZY67C11DVRY48X7Y6JC 2026-02-24T11:27:41.468Z Status: Resolved

Our teams have now fixed our internal issue, and our services are back to normal since 11:59am Paris time.

Affected components
  • Point-of-sale client (Operational)
  • Buy now pay later (Operational)
  • Adyen payment terminal integration (Operational)
  • Fragments in-page client (Operational)
  • Nepting payment terminal integration (Operational)
  • Dashboard (Operational)
  • Credit payments (Operational)
]]> Status: Resolved

Our teams have now fixed our internal issue, and our services are back to normal since 11:59am Paris time.

Affected components
  • Point-of-sale client (Operational)
  • Buy now pay later (Operational)
  • Adyen payment terminal integration (Operational)
  • Fragments in-page client (Operational)
  • Nepting payment terminal integration (Operational)
  • Dashboard (Operational)
  • Credit payments (Operational)
]]> <![CDATA[3DS issues with Credit Agricole cards]]> https://status.almapay.com//incidents/01KJ0393F1CS5ZS0WGTWBFA0FF 2026-02-21T17:46:07.694Z Status: Resolved

The source of the issue was external and has been fixed at 13:47 Paris time.

Affected components
  • Buy now pay later (Operational)
  • Fragments in-page client (Operational)
  • Credit payments (Operational)
]]> Status: Resolved

The source of the issue was external and has been fixed at 13:47 Paris time.

Affected components
  • Buy now pay later (Operational)
  • Fragments in-page client (Operational)
  • Credit payments (Operational)
]]> <![CDATA[Maintenance: Platform Planned Maintenance]]> https://status.almapay.com//incidents/01KE9QJTDB645SCGNV33K2BNE4 2026-02-19T01:00:00.493Z Status: Complete

Maintenance has completed

Affected components
  • Direct integration payouts (Under maintenance)
  • Buy now pay later (Under maintenance)
  • Adyen payment terminal integration (Under maintenance)
  • Fragments in-page client (Under maintenance)
  • Nepting payment terminal integration (Under maintenance)
  • Dashboard (Under maintenance)
  • Shopify (Under maintenance)
  • Standard payouts (Under maintenance)
  • Credit payments (Under maintenance)
  • Point-of-sale client (Under maintenance)
]]> Status: Complete

Maintenance has completed

Affected components
  • Direct integration payouts (Under maintenance)
  • Buy now pay later (Under maintenance)
  • Adyen payment terminal integration (Under maintenance)
  • Fragments in-page client (Under maintenance)
  • Nepting payment terminal integration (Under maintenance)
  • Dashboard (Under maintenance)
  • Shopify (Under maintenance)
  • Standard payouts (Under maintenance)
  • Credit payments (Under maintenance)
  • Point-of-sale client (Under maintenance)
]]> <![CDATA[Elevated latencies]]> https://status.almapay.com//incidents/01KGMQ1Q8WK352X11V2BTATQQ4 2026-02-04T16:35:19.948Z Status: Resolved

The issue has been resolved. Systems are fully recovered and operating normally.]]> Status: Resolved

The issue has been resolved. Systems are fully recovered and operating normally.]]> <![CDATA[Service degradation]]> https://status.almapay.com//incidents/01KESAT98GFFEZKDNW4MSM119N 2026-01-08T13:48:00.000Z Status: Resolved

On January 8, 2026, between 14:48 UTC and 14:50 UTC, our services experienced a brief degradation affecting approximately 18% of traffic for 1 minute and 20 seconds.

Affected components
  • Point-of-sale client (Operational)
  • Adyen payment terminal integration (Operational)
  • Nepting payment terminal integration (Operational)
  • Shopify (Operational)
  • Dashboard (Operational)
  • Direct integration payouts (Operational)
  • Buy now pay later (Operational)
  • Fragments in-page client (Operational)
  • Standard payouts (Operational)
  • Credit payments (Operational)
]]> Status: Resolved

On January 8, 2026, between 14:48 UTC and 14:50 UTC, our services experienced a brief degradation affecting approximately 18% of traffic for 1 minute and 20 seconds.

Affected components
  • Point-of-sale client (Operational)
  • Adyen payment terminal integration (Operational)
  • Nepting payment terminal integration (Operational)
  • Shopify (Operational)
  • Dashboard (Operational)
  • Direct integration payouts (Operational)
  • Buy now pay later (Operational)
  • Fragments in-page client (Operational)
  • Standard payouts (Operational)
  • Credit payments (Operational)
]]>