Capacity

Service Under Maintenance

Uptime over the past 90 days. View historical uptime.
Concierge Operational
90 days ago
99.89 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.98 % uptime
Today
Helpdesk Operational
90 days ago
99.95 % uptime
Today
LiveChat Operational
90 days ago
99.98 % uptime
Today
CRM Operational
90 days ago
99.98 % uptime
Today
Knowledge Base Under Maintenance
90 days ago
99.98 % uptime
Today
Articles Operational
90 days ago
99.98 % uptime
Today
Answer Engine Operational
90 days ago
100.0 % uptime
Today
Dev Platform Operational
90 days ago
99.98 % uptime
Today
CapacityDB Operational
90 days ago
99.98 % uptime
Today
Automations Operational
90 days ago
99.98 % uptime
Today
Workflows Operational
90 days ago
99.98 % uptime
Today
Intelligent Document Processing Operational
90 days ago
99.98 % uptime
Today
Analytics Operational
90 days ago
99.97 % uptime
Today
AWS ec2-us-east-1 Operational
AWS eks-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS kafka-us-east-1 Operational
AWS kms-us-east-1 Operational
AWS mq-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS textract-us-east-1 Operational
AWS vpc-us-east-1 Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Capacity File Service Maintenance Mar 22, 2026 08:00-11:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 16, 2026 - 13:21 CDT
Scheduled - Capacity's File Service will be undergoing maintenance. Upload, download, edit, and delete file actions will be disabled during this period.
Mar 16, 2026 - 13:20 CDT
Mar 17, 2026

No incidents reported today.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026
Issues With Helpdesk Emails
Resolved - This incident has been resolved.
Mar 13, 15:34 CDT
Monitoring - Services have been restored and inbound emails should now be making their way to the Helpdesk. We will continue to monitor.
Mar 13, 09:40 CDT
Investigating - We are currently investigating an issue with our email services - inbound emails are currently not being delivered to the Helpdesk, our team is actively working to get to the bottom of the issue.
Mar 13, 09:25 CDT
Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026
Voice Maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 18:00 CDT
Scheduled - We will be performing maintenance on our Voice infrastructure, which will cause some temporary disruption to our ASR and TTS services as servers restart.
Mar 9, 09:38 CDT
Mar 9, 2026

No incidents reported.

Mar 8, 2026
Analytics Database Maintenance
Completed - The scheduled maintenance has been completed.
Mar 8, 12:05 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 12:00 CDT
Scheduled - Scheduled database maintenance may intermittently impact Analytics services. We expect minimal disruption and will update this status when complete.
Mar 8, 11:45 CDT
Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Analytics Views Not Loading
Resolved - This incident has been resolved.
Mar 5, 20:39 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 5, 12:47 CST
Identified - We are aware of Analytic Views not loading. An issue has been identified and we are currently working on a fix and will deploy shortly. Please reach out to Support for any questions, if there are any immediate Analytic needs, our Baseline CSV Reporting is still working as expected.
Mar 5, 12:04 CST
Mar 4, 2026
AI Services Incident
Resolved - This incident has been resolved.
Mar 4, 23:29 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 4, 17:58 CST
Investigating - We are currently investigating an issue with Capacity's AI Services.
Mar 4, 17:19 CST
Mar 3, 2026

No incidents reported.

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