CData Cloud Status - Incident History

Scheduled Maintenance For Arc and Sync

2026-03-22T02:00:00Z

THIS IS A SCHEDULED EVENT Mar 22, 02:00 - 03:00 UTC

Mar 19, 03:27 UTC
Scheduled - Our upstream provider has scheduled maintenance for the database instances supporting your environment.

Maintenance Window:
Start: 2026-03-22 02:00 GMT
End: 2026-03-22 03:00 GMT

Service Impact: A brief interruption in database connectivity is expected during this period.
For further details, please contact our support desk.

Service Interruption: Arc Cloud/Sync Cloud - Azure Database Maintenance

2026-03-15T02:00:00Z

Mar 15, 02:00 UTC
Resolved - Status: Resolved

Summary:
Between 02:05 - 03:17 UTC, several customers experienced intermittent connectivity issues or total unavailability of their instances. Our platform engineering team identified the cause as a scheduled maintenance and patching operation performed by our upstream cloud provider, Microsoft Azure, on the PostgreSQL database infrastructure.

What Happened?
Azure initiated a mandatory security and stability patch for the database clusters. During this process, the database instances underwent a restart to apply the updates.

Actions Taken:
Immediate: Our Platform Engineering team monitored the recovery of all affected database to ensure they returned to a "Healthy" state.
Verification: We have verified that all customer data remains intact and that application services have re-established connections.

Future Prevention:
To minimize the impact of future provider maintenance, we are currently:
Adjusting Maintenance Windows to occur during the lowest-traffic periods for our global customer base.
Enhancing application-level connection retries to better handle transient provider restarts.

We apologize for the disruption to your workflow.

Scheduled Maintenance For Arc and Sync

2026-01-16T09:00:21Z

Jan 16, 09:00 UTC
Completed - The scheduled maintenance has been completed.

Jan 16, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 14, 09:14 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

Issue with reauthenticating Oauth connections

2026-01-14T20:11:40Z

Jan 14, 20:11 UTC
Resolved - This incident has been resolved.

Jan 14, 19:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 14, 18:52 UTC
Identified - The issue has been identified and a fix is being implemented.

Jan 14, 18:03 UTC
Investigating - We are currently investigating this issue.

Scheduled Maintenance for Connect Cloud

2026-01-12T09:23:21Z

Jan 12, 09:23 UTC
Completed - The scheduled maintenance has been completed.

Jan 12, 08:22 UTC
Update - Maintenance is taking longer than expected and will be extended by one hour; we appreciate your patience.

Jan 12, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 9, 05:12 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

Connect AI Dashboard UI outage

2026-01-05T17:33:45Z

Jan 5, 17:33 UTC
Resolved - This incident has been resolved.

Jan 5, 16:48 UTC
Investigating - We are currently investigating this issue.

Sync and Arc cloud outage affecting European instances.

2025-11-11T00:12:37Z

Nov 11, 00:12 UTC
Resolved - This incident has been resolved.

Nov 10, 23:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Nov 10, 23:19 UTC
Identified - The issue has been identified and a fix is being implemented.

Nov 10, 23:06 UTC
Investigating - We are currently investigating this issue.

Connect Cloud Misconfiguration

2025-10-31T16:32:36Z

Oct 31, 16:32 UTC
Resolved - While reverting changes made to continue services during the Azure Front Door outage, a misconfiguration broke inbound networking for Connect AI. The issue has been resolved and all services are functioning normally.

Oct 31, 16:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 31, 16:14 UTC
Identified - The issue has been identified and a fix is being implemented.

Admin Portal Outage

2025-10-29T23:54:53Z

Oct 29, 23:54 UTC
Resolved - This incident has been resolved.

Oct 29, 17:45 UTC
Identified - Connect AI documentation and our Microsoft Excel Integration are unavailable due to the ongoing Azure outage.

Oct 29, 17:14 UTC
Update - We are continuing to investigate the issue, and have implemented a temporary solution to restore most functionality to the admin portal. For more information please visit the azure status page: https://azure.status.microsoft/

Oct 29, 16:04 UTC
Investigating - We are currently investigating this issue.

Scheduled Maintenance for Connect Cloud - 10/27/25

2025-10-27T06:28:14Z

Oct 27, 06:28 UTC
Completed - The scheduled maintenance has been completed.

Oct 27, 06:23 UTC
Verifying - Verification is currently underway for the maintenance items.

Oct 27, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 24, 15:51 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance for Connect Cloud

2025-09-08T01:15:40Z

Sep 8, 01:15 UTC
Completed - The scheduled maintenance has been completed.

Sep 8, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 5, 15:38 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance for Connect Cloud - 8/20/25

2025-08-20T07:22:03Z

Aug 20, 07:22 UTC
Completed - The scheduled maintenance has been completed.

Aug 20, 07:20 UTC
Verifying - Verification is currently underway for the maintenance items.

Aug 20, 07:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Aug 20, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 15, 19:23 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

OData and partial Query API outage

2025-08-19T16:21:23Z

Aug 19, 16:21 UTC
Resolved - This root cause was identified and the incident is resolved

Aug 19, 16:11 UTC
Update - We are continuing to investigate this issue.

Aug 19, 15:33 UTC
Investigating - We are currently investigating the root cause of the issue

Scheduled Maintenance for Connect Cloud - 7/24/25

2025-07-24T09:03:32Z

Jul 24, 09:03 UTC
Completed - Scheduled maintenance is still in progress. We will provide updates as necessary.

Jul 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 22, 08:42 UTC
Scheduled - We will be doing a scheduled Connect Cloud Maintenance at this time

Scheduled Maintenance for Connect Cloud - 7/4/25

2025-07-04T07:51:17Z

Jul 4, 07:51 UTC
Completed - The scheduled maintenance has been completed.

Jul 4, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 1, 20:54 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance for Connect Cloud - 6/30/25

2025-06-30T06:58:48Z

Jun 30, 06:58 UTC
Completed - The scheduled maintenance has been completed.

Jun 30, 05:50 UTC
Verifying - Verification is currently underway for the maintenance items.

Jun 30, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 26, 13:49 UTC
Scheduled - Connect Cloud will be undergoing maintenance from 05:00 UTC for 2 hours and may be briefly unavailable during this time.

Scheduled Maintenance For Arc and Sync

2025-06-27T09:54:11Z

Jun 27, 09:54 UTC
Completed - The scheduled maintenance has been completed.

Jun 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 26, 15:05 UTC
Scheduled - We will be performing a scheduled maintenance for Sync Cloud and Arc Cloud at 2025/06/27 7:00 UTC for 3 hours

Query processing incident

2025-03-17T21:30:00Z

Mar 17, 21:30 UTC
Resolved - A small percentage of queries experienced failures starting at 21:11 UTC and lasted until 23:33 UTC when it was resolved.

Decreased Query Performance

2025-03-10T19:00:00Z

Mar 10, 19:00 UTC
Resolved - We noticed an issue affecting query performance and implemented a fix that has resolved the issue

2/8/2025 Scheduled Maintenance

2025-02-08T19:00:21Z

Feb 8, 19:00 UTC
Completed - The scheduled maintenance has been completed.

Feb 8, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 6, 18:08 UTC
Scheduled - Connect Cloud will be undergoing maintenance. Brief connectivity problems are possible during this testing.

Connectivity issues for tds.cdata.com

2025-02-03T21:40:49Z

Feb 3, 21:40 UTC
Resolved - This incident has been resolved.

Feb 3, 21:40 UTC
Update - A fix has been implemented and the issue is resolved

Feb 3, 20:53 UTC
Identified - The issue has been identified and we are working on a fix

Feb 3, 20:36 UTC
Investigating - tds.cdata.com is currently experiencing connectivity issues. We are currently investigating and working on a fix

Virtual SQL Server Unavailable - Resolved

2025-01-26T18:09:04Z

Jan 26, 18:09 UTC
Resolved - Due to a misconfiguration following our maintenance at 15:00 UTC, Virtual SQL Server was unavailable until 17:50 UTC. The situation is resolved.

1/26/25 Connect Cloud Scheduled Maintenance

2025-01-26T17:00:25Z

Jan 26, 17:00 UTC
Completed - The scheduled maintenance has been completed.

Jan 26, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 23, 15:08 UTC
Scheduled - Connect Cloud will be undergoing maintenance from 15:00 UTC for 2 hours and will be unavailable during this time.

1/19/2025 Connect Cloud Maintenance

2025-01-19T15:00:21Z

Jan 19, 15:00 UTC
Completed - The scheduled maintenance has been completed.

Jan 19, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 15, 19:41 UTC
Scheduled - Connect Cloud will be undergoing maintenance from 13:00 UTC for 2 hours and will be unavailable during this time.

Sync and Arc Cloud Maintenance

2025-01-19T04:27:34Z

Jan 19, 04:27 UTC
Completed - The scheduled maintenance has been completed.

Jan 19, 04:08 UTC
Verifying - Verification is currently underway for the maintenance items.

Jan 19, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 15, 16:16 UTC
Scheduled - We will be undergoing maintenance during this time, customer instances should not be affected for more then 30 minutes each.