Checkbook Status

[Resolved] ACH credits experiencing delays

Tue, 06 Jan 2026 08:26:00 +0000

Resolved - ACH delivery timelines have been resolved (11:22 UTC — Jan 16)

Investigating - Service disruption of ACH credits: a subset of ACH credits are experiencing a processing delay that may impact delivery timelines for some payments.

We are actively working with our banking partners to expedite the file processing and ensure credits are processed as quickly as possible.

(08:26 UTC — Jan 6)

Scheduled infrastructure maintenance

Sun, 04 May 2025 08:22:00 +0000

We will be performing infrastructure maintenance from 02:00 AM ET to 06:00 AM ET on May 4th, 2025. You may experience delays in processing and/or an increase in rejections during this window.

[Resolved] Dashboard and Recipient Experience Loading Issues

Fri, 18 Apr 2025 17:05:00 +0000

Resolved - All systems and full functionality restored. (17:30 UTC — Apr 18)

Monitoring - A preliminary fix has been released, which has restored functionality for users. Our team is continuing to monitor the situation. (17:30 UTC — Apr 18)

Investigating - Partial site outage: Dashboard and recipient experience pages affected. (all API endpoints, core payment system and processing working as scheduled ). (17:05 UTC — Apr 18)

Scheduled infrastructure maintenance

Sun, 09 Feb 2025 11:57:00 +0000

We will be performing infrastructure maintenance from 02:00 AM ET to 06:00 AM ET on February 9th, 2025. You may experience delays in processing and/or an increase in rejections during this window.

[Resolved] Instant pay is experiencing issues

Fri, 12 Jul 2024 15:17:00 +0000

Update - All push to card payments are fully operational, and delayed payments have been processed. (21:03 UTC — Jul 12)

Investigating - Service disruption of instant pay (push to card) payments as of 2:06pm PDT: all push to card payments are experiencing a processing delay (15:17 UTC — Jul 12)

Scheduled infrastructure maintenance

Thu, 07 Mar 2024 03:32:00 +0000

We will be performing infrastructure maintenance from 02:00 AM ET to 06:00 AM ET on April 14th, 2024. You may experience delays in processing and/or an increase in rejections during this window.

Scheduled database maintenance

Sun, 21 Jan 2024 07:00:00 +0000

We will be performing database maintenance from 02:00 AM ET to 06:00 AM ET on January 21st, 2024. You will experience delays in processing and/or an increase in rejections during this scheduled outage.

Scheduled database maintenance

Sun, 10 Dec 2023 07:00:00 +0000

Cancelled - Database maintenance has been postponed. (17:31 UTC — Nov 17)

We will be performing database maintenance from 02:00 AM ET to 06:00 AM ET on December 10th, 2023. You will experience delays in processing and/or an increase in rejections during this scheduled outage.

[Resolved] API service outage

Tue, 31 Jan 2023 17:20:00 +0000

Resolved - Functionality has been fully restored across all environments. (18:15 UTC — Jan 31)

Update - The root cause has been identified, and a fix is being deployed across all environments. (18:10 UTC — Jan 31)

Investigating - We are observing an API outage across our production, sandbox and demo environments. (17:20 UTC — Jan 31)

[Resolved] Dashboard Connection Issues

Tue, 31 Aug 2021 20:05:00 +0000

Resolved - Cloud service latency level is back to normal. (22:16 UTC — Aug 31)

Investigating - We are seeing some delays in logging on our website. Cause: Increased network latency issues at our cloud service provider AWS. All internal systems are functional. (20:05 UTC — Aug 31)

[Resolved] Dashboard login is experiencing issues

Thu, 09 Apr 2020 21:31:00 +0000

Update - All systems fully operational as of now. (22:05 UTC — Apr 9)

Investigating - Partial outage as of 2:06pm PST: Login from website dashboard not working. ETA for fix 2:45PM PST All API endpoints working. All recipient/deposit side systems working. (21:31 UTC — Apr 9)

[Resolved] Login and Registration Issues

Wed, 27 Mar 2019 17:42:00 +0000

Resolved - All systems and full functionality restored. (18:34 UTC — Mar 27)

Monitoring - Partial site outage fix currently being rolled out. ETA for resolution: 11:30am PST. (18:06 UTC — Mar 27)

Investigating - Partial site outage: ETA full functionality back up ETA 11am PST. Login and register pages affected. (all API endpoints, core payment system and processing working as scheduled ). (17:42 UTC — Mar 27)