https://status.cloudtalk.io/CloudTalk status2026-03-19T12:11:09.647Zincident.ioCloudTalk status page updateshttps://storage.googleapis.com/incident-io-status-page-logos/01FTZKQ2PF07C6V1V1C2FH3A99/cloud-talk/43fczd4m.png<![CDATA[Delayed call processing]]>https://status.cloudtalk.io//incidents/01KJARGDXYB6B9YZJ8JVVDNBGK2026-02-25T16:35:16.233ZStatus: Resolved
The situation is resolved, our systems have caught up with synchronizing delayed data.
Affected components
Analytics (Operational)
]]>Status: Resolved
The situation is resolved, our systems have caught up with synchronizing delayed data.
Affected components
Analytics (Operational)
]]><![CDATA[Issues with inbound calls to groups]]>https://status.cloudtalk.io//incidents/01KJ57YY9VZC7S5DA758DQJC712026-02-19T08:40:00.000ZStatus: Resolved
On 19 February 2026 at 09:40 CET, we experienced an incident where a portion of inbound calls to call groups did not reach available agents and were not connected.
Impact:
Some inbound group calls were not successfully routed to online agents during the incident window. Other call types were not affected.
Root cause:
The issue was caused by a recent configuration change in our call routing layer. The change modified the routing logic responsible for delivering inbound calls to the system component that connects calls to agents, which resulted in certain calls not being properly forwarded.
Resolution:
The configuration change was reverted, restoring the previous routing logic. Call routing returned to normal operation, and we have confirmed stable behavior since resolution.
Preventive measures:
We are reviewing our change validation procedures to strengthen safeguards around routing-layer updates and reduce the risk of similar incidents in the future.
We apologize for the disruption and appreciate your patience.
Affected components
Outbound calls (Operational)
VoiceAgents (Operational)
Messaging (Operational)
Inbound calls (Operational)
CloudTalk Dialer (Operational)
Inbound calls (Operational)
Outbound calls (Operational)
Mobile Application (Operational)
Carrier networks (Operational)
Integrations (Operational)
Outbound calls (Operational)
Call recording (Operational)
Analytics (Operational)
Carrier networks (Operational)
Carrier networks (Operational)
Desktop Application (Operational)
Conversation Intelligence (AI) (Operational)
Inbound calls (Operational)
Inbound calls (Operational)
Carrier networks (Operational)
CloudTalk Dashboard (Operational)
Outbound calls (Operational)
]]>Status: Resolved
On 19 February 2026 at 09:40 CET, we experienced an incident where a portion of inbound calls to call groups did not reach available agents and were not connected.
Impact:
Some inbound group calls were not successfully routed to online agents during the incident window. Other call types were not affected.
Root cause:
The issue was caused by a recent configuration change in our call routing layer. The change modified the routing logic responsible for delivering inbound calls to the system component that connects calls to agents, which resulted in certain calls not being properly forwarded.
Resolution:
The configuration change was reverted, restoring the previous routing logic. Call routing returned to normal operation, and we have confirmed stable behavior since resolution.
Preventive measures:
We are reviewing our change validation procedures to strengthen safeguards around routing-layer updates and reduce the risk of similar incidents in the future.
We apologize for the disruption and appreciate your patience.
Affected components
Outbound calls (Operational)
VoiceAgents (Operational)
Messaging (Operational)
Inbound calls (Operational)
CloudTalk Dialer (Operational)
Inbound calls (Operational)
Outbound calls (Operational)
Mobile Application (Operational)
Carrier networks (Operational)
Integrations (Operational)
Outbound calls (Operational)
Call recording (Operational)
Analytics (Operational)
Carrier networks (Operational)
Carrier networks (Operational)
Desktop Application (Operational)
Conversation Intelligence (AI) (Operational)
Inbound calls (Operational)
Inbound calls (Operational)
Carrier networks (Operational)
CloudTalk Dashboard (Operational)
Outbound calls (Operational)
]]><![CDATA[Agent Statuses Are Not Updating Resulting in Inbound Calls Not Ringing]]>https://status.cloudtalk.io//incidents/01KFGTG5YH4HRN22CXP3CZWGNV2026-01-22T15:09:17.975ZStatus: Resolved
The implemented fix is functional and the incident has been resolved.
Affected components
Desktop Application (Operational)
]]>Status: Resolved
The implemented fix is functional and the incident has been resolved.
Affected components
Desktop Application (Operational)
]]><![CDATA[Slow call history updates]]>https://status.cloudtalk.io//incidents/01KEYM8EC9KEGAQCH2X8R2NABV2026-01-14T19:32:28.833ZStatus: Resolved
The situation is resolved, our systems will process the missing records in following hours.]]>Status: Resolved
The situation is resolved, our systems will process the missing records in following hours.]]>