https://status.cloudtalk.io/ CloudTalk status page updates Thu, 19 Mar 2026 19:44:06 GMT https://validator.w3.org/feed/docs/rss2.html incident.io https://status.cloudtalk.io//incidents/01KJARGDXYB6B9YZJ8JVVDNBGK https://status.cloudtalk.io//incidents/01KJARGDXYB6B9YZJ8JVVDNBGK Wed, 25 Feb 2026 16:35:16 GMT Status: Resolved

The situation is resolved, our systems have caught up with synchronizing delayed data.

Affected components

• Analytics (Operational)

]]> Status: Resolved

The situation is resolved, our systems have caught up with synchronizing delayed data.

Affected components

• Analytics (Operational)

]]> https://status.cloudtalk.io//incidents/01KJ57YY9VZC7S5DA758DQJC71 https://status.cloudtalk.io//incidents/01KJ57YY9VZC7S5DA758DQJC71 Thu, 19 Feb 2026 08:40:00 GMT Status: Resolved

On 19 February 2026 at 09:40 CET, we experienced an incident where a portion of inbound calls to call groups did not reach available agents and were not connected. Impact: Some inbound group calls were not successfully routed to online agents during the incident window. Other call types were not affected. Root cause: The issue was caused by a recent configuration change in our call routing layer. The change modified the routing logic responsible for delivering inbound calls to the system component that connects calls to agents, which resulted in certain calls not being properly forwarded. Resolution: The configuration change was reverted, restoring the previous routing logic. Call routing returned to normal operation, and we have confirmed stable behavior since resolution. Preventive measures: We are reviewing our change validation procedures to strengthen safeguards around routing-layer updates and reduce the risk of similar incidents in the future. We apologize for the disruption and appreciate your patience.

Affected components

• CloudTalk Dialer (Operational)
• Inbound calls (Operational)
• Carrier networks (Operational)
• Outbound calls (Operational)
• VoiceAgents (Operational)
• Call recording (Operational)
• Carrier networks (Operational)
• Outbound calls (Operational)
• Messaging (Operational)
• Inbound calls (Operational)
• Analytics (Operational)
• Inbound calls (Operational)
• Outbound calls (Operational)
• Desktop Application (Operational)
• Carrier networks (Operational)
• Integrations (Operational)
• Outbound calls (Operational)
• Inbound calls (Operational)
• CloudTalk Dashboard (Operational)
• Mobile Application (Operational)
• Carrier networks (Operational)
• Conversation Intelligence (AI) (Operational)

]]> Status: Resolved

On 19 February 2026 at 09:40 CET, we experienced an incident where a portion of inbound calls to call groups did not reach available agents and were not connected. Impact: Some inbound group calls were not successfully routed to online agents during the incident window. Other call types were not affected. Root cause: The issue was caused by a recent configuration change in our call routing layer. The change modified the routing logic responsible for delivering inbound calls to the system component that connects calls to agents, which resulted in certain calls not being properly forwarded. Resolution: The configuration change was reverted, restoring the previous routing logic. Call routing returned to normal operation, and we have confirmed stable behavior since resolution. Preventive measures: We are reviewing our change validation procedures to strengthen safeguards around routing-layer updates and reduce the risk of similar incidents in the future. We apologize for the disruption and appreciate your patience.

Affected components

• CloudTalk Dialer (Operational)
• Inbound calls (Operational)
• Carrier networks (Operational)
• Outbound calls (Operational)
• VoiceAgents (Operational)
• Call recording (Operational)
• Carrier networks (Operational)
• Outbound calls (Operational)
• Messaging (Operational)
• Inbound calls (Operational)
• Analytics (Operational)
• Inbound calls (Operational)
• Outbound calls (Operational)
• Desktop Application (Operational)
• Carrier networks (Operational)
• Integrations (Operational)
• Outbound calls (Operational)
• Inbound calls (Operational)
• CloudTalk Dashboard (Operational)
• Mobile Application (Operational)
• Carrier networks (Operational)
• Conversation Intelligence (AI) (Operational)

]]> https://status.cloudtalk.io//incidents/01KFGTG5YH4HRN22CXP3CZWGNV https://status.cloudtalk.io//incidents/01KFGTG5YH4HRN22CXP3CZWGNV Thu, 22 Jan 2026 15:09:17 GMT Status: Resolved

The implemented fix is functional and the incident has been resolved.

Affected components

• Desktop Application (Operational)

]]> Status: Resolved

The implemented fix is functional and the incident has been resolved.

Affected components

• Desktop Application (Operational)

]]> https://status.cloudtalk.io//incidents/01KEYM8EC9KEGAQCH2X8R2NABV https://status.cloudtalk.io//incidents/01KEYM8EC9KEGAQCH2X8R2NABV Wed, 14 Jan 2026 19:32:28 GMT Status: Resolved

The situation is resolved, our systems will process the missing records in following hours.]]> Status: Resolved

The situation is resolved, our systems will process the missing records in following hours.]]>