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We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.
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Scheduled Maintenance
Upcoming Deprecation of TLS 1.2 for Messaging Services (March 2026) Nov 19, 2025 16:00-17:00 CET
Update -
We previously announced a March 1, 2026 deadline to discontinue support for Transport Layer Security (TLS) 1.2 across all messaging-related services. We’d like to clarify that this deadline no longer applies.
While there is no longer a fixed timeline for the transition to TLS 1.3, we strongly encourage you to update your integrations to support TLS 1.3 as soon as possible. This applies to all connections to our messaging services and helps ensure secure and reliable communication.
Please be aware that while unencrypted connections or connections using TLS 1.2 are generally supported, traffic to specific destinations may still be blocked or cancelled due to security or compliance requirements.
Why TLS 1.3?
TLS 1.3 is a major step forward in both security and performance. It removes outdated cryptographic functions and simplifies the connection process, providing stronger protection for your data and more efficient communication. Moving to TLS 1.3 helps keep your services secure and running smoothly.
What you need to do
We recommend reviewing your systems and updating any clients that still use TLS 1.2. Although there is no longer a set deadline, testing and ensuring full compatibility with TLS 1.3 as soon as possible can help prevent potential disruptions, particularly when connecting to destinations that require TLS 1.3.
For more details about this update and guidance on how to prepare, please visit our release notes here:
https://releasenotes.cm.com/release-notes/connectivity-platform/messaging-platform
Jan 15, 2026 - 16:22 CET
While there is no longer a fixed timeline for the transition to TLS 1.3, we strongly encourage you to update your integrations to support TLS 1.3 as soon as possible. This applies to all connections to our messaging services and helps ensure secure and reliable communication.
Please be aware that while unencrypted connections or connections using TLS 1.2 are generally supported, traffic to specific destinations may still be blocked or cancelled due to security or compliance requirements.
Why TLS 1.3?
TLS 1.3 is a major step forward in both security and performance. It removes outdated cryptographic functions and simplifies the connection process, providing stronger protection for your data and more efficient communication. Moving to TLS 1.3 helps keep your services secure and running smoothly.
What you need to do
We recommend reviewing your systems and updating any clients that still use TLS 1.2. Although there is no longer a set deadline, testing and ensuring full compatibility with TLS 1.3 as soon as possible can help prevent potential disruptions, particularly when connecting to destinations that require TLS 1.3.
For more details about this update and guidance on how to prepare, please visit our release notes here:
https://releasenotes.cm.com/release-notes/connectivity-platform/messaging-platform
Jan 15, 2026 - 16:22 CET
Scheduled -
At CM.com, we are committed to providing secure and reliable services while adhering to the highest industry standards. As part of this commitment, we will be discontinuing support for Transport Layer Security (TLS) 1.2 on March 1, 2026, for all messaging-related services.
This change will impact all connections to our Business Messaging Gateway API and SMPP servers. After this date, any connection attempts made using TLS 1.2 will no longer be supported. To ensure uninterrupted service, we kindly request that you update your integrations to support TLS 1.3 before the deadline.
Why TLS 1.3?
TLS 1.3 represents a significant advancement in security and performance. By removing outdated cryptographic functions and streamlining the connection handshake process, TLS 1.3 offers enhanced protection for your data and improved efficiency. This upgrade is essential to safeguard your communications and maintain the stability of your services.
What You Need to Do
We strongly encourage all customers to review their systems and update any clients still using TLS 1.2. Please ensure your integrations are tested and fully compatible with TLS 1.3 well ahead of March 1, 2026, to avoid any disruptions.
For more details about this update and guidance on how to prepare, please visit our release notes here:
https://releasenotes.cm.com/release-notes/connectivity-platform/messaging-platform
Nov 19, 2025 - 15:34 CET
This change will impact all connections to our Business Messaging Gateway API and SMPP servers. After this date, any connection attempts made using TLS 1.2 will no longer be supported. To ensure uninterrupted service, we kindly request that you update your integrations to support TLS 1.3 before the deadline.
Why TLS 1.3?
TLS 1.3 represents a significant advancement in security and performance. By removing outdated cryptographic functions and streamlining the connection handshake process, TLS 1.3 offers enhanced protection for your data and improved efficiency. This upgrade is essential to safeguard your communications and maintain the stability of your services.
What You Need to Do
We strongly encourage all customers to review their systems and update any clients still using TLS 1.2. Please ensure your integrations are tested and fully compatible with TLS 1.3 well ahead of March 1, 2026, to avoid any disruptions.
For more details about this update and guidance on how to prepare, please visit our release notes here:
https://releasenotes.cm.com/release-notes/connectivity-platform/messaging-platform
Nov 19, 2025 - 15:34 CET
Scheduled maintenance General Admission / NXTGN Mar 24, 2026 00:00-06:00 CET
We will be performing maintenance to our General Admission / Ticketing NXTGN platform. This maintenance will improve the ticketing platform experience and finalize the migration from the old ticketing app towards the new NXTGN platform. Our services will be fully unreachable during this time. Impacted services are:
- NXTGN dashboard
- NXTGN shop (sales.ticketing.cm.com)
- Ticket download and personalization
- CM Ticket scan app (Entrance Management is not impacted)
Posted on Mar 17, 2026 - 21:50 CET
- NXTGN dashboard
- NXTGN shop (sales.ticketing.cm.com)
- Ticket download and personalization
- CM Ticket scan app (Entrance Management is not impacted)
Posted on Mar 17, 2026 - 21:50 CET