CYPHER Learning Status - Incident History

CYPHER for Academia EU Maintenance

Thu, 19 Mar 2026 22:30:07 +0000

Mar 19, 22:30 UTC
Completed - The scheduled maintenance has been completed.

Mar 19, 21:58 UTC
Update - We are continuing to verify the maintenance items.

Mar 19, 21:56 UTC
Verifying - Verification is currently underway for the maintenance items.

Mar 19, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 18, 16:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

CYPHER for Business EU Degraded Performance

Mon, 16 Mar 2026 20:07:13 +0000

Mar 16, 20:07 UTC
Resolved - This incident has been resolved.

Mar 16, 18:58 UTC
Update - We are continuing to investigate this issue.

Mar 16, 16:58 UTC
Investigating - We are currently investigating this issue.

CYPHER for Business EU Performance Issues

Fri, 27 Feb 2026 18:41:36 +0000

Feb 27, 18:41 UTC
Resolved - This incident has been resolved.

Feb 27, 18:41 UTC
Update - We are continuing to monitor for any further issues.

Feb 27, 18:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 27, 18:07 UTC
Identified - The issue has been identified and a fix is being implemented.

Feb 27, 18:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 27, 17:34 UTC
Identified - The issue has been identified and a fix is being implemented.

CYPHER Academia US DB Maintenance

Tue, 10 Feb 2026 03:15:07 +0000

Feb 10, 03:15 UTC
Completed - The scheduled maintenance has been completed.

Feb 10, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 6, 22:02 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

EU Database Maintenance

Fri, 06 Feb 2026 20:10:21 +0000

Feb 6, 20:10 UTC
Completed - The scheduled maintenance has been completed.

Feb 6, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 6, 17:28 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

AU Database Maintenance

Fri, 06 Feb 2026 17:05:44 +0000

Feb 6, 17:05 UTC
Completed - The scheduled maintenance has been completed.

Feb 6, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 6, 16:40 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

CYPHER Business AU Degraded Performance

Fri, 23 Jan 2026 01:03:29 +0000

Jan 23, 01:03 UTC
Resolved - This incident has been resolved.

Jan 23, 00:49 UTC
Investigating - We are currently investigating this issue.

CYPHER for Academia Reporting Issues

Mon, 12 Jan 2026 21:13:58 +0000

Jan 12, 21:13 UTC
Resolved - This incident has been resolved.

Jan 12, 20:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 12, 20:05 UTC
Investigating - Reports are currently not working correctly on CYPHER for Academia. We are currently investigating this issue.

CYPHER for Entrepreneurs Maintenance

Sun, 21 Dec 2025 04:00:21 +0000

Dec 21, 04:00 UTC
Completed - The scheduled maintenance has been completed.

Dec 21, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 21, 01:51 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

CYPHER for Entrepreneurs Maintenance

Fri, 12 Dec 2025 04:00:24 +0000

Dec 12, 04:00 UTC
Completed - The scheduled maintenance has been completed.

Dec 12, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 9, 19:13 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

CYPHER for Entrepreneurs Maintenance

Tue, 09 Dec 2025 04:00:21 +0000

Dec 9, 04:00 UTC
Completed - The scheduled maintenance has been completed.

Dec 9, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 9, 01:41 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

CYPHER for Business Impaired Search

Tue, 21 Oct 2025 22:37:36 +0000

Oct 21, 22:37 UTC
Resolved - This incident has been resolved.

Oct 21, 19:13 UTC
Identified - The issue has been identified and a fix is being implemented.

CYPHER for Academia Degraded Performance

Tue, 21 Oct 2025 17:10:24 +0000

Oct 21, 17:10 UTC
Resolved - This incident has been resolved.

Oct 21, 08:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 21, 08:24 UTC
Update - We are continuing to investigate this issue.

Oct 21, 05:45 UTC
Investigating - We are currently investigating this issue.

Cypher Support Unavailable

Wed, 15 Oct 2025 10:09:21 +0000

Oct 15, 10:09 UTC
Resolved - This incident has been resolved.

Oct 15, 08:18 UTC
Investigating - We are currently experiencing a major outage affecting Cypher Support. The issue is due to a widespread outage with our third-party support provider, Zoho Desk.

Our team is actively monitoring the situation, and we will provide updates as soon as the service is restored.

You can track Zoho Desk’s incident status directly here:
https://status.zoho.com/

We apologize for the inconvenience and appreciate your patience.

CYPHER for Academia Maintenance

Sat, 11 Oct 2025 04:49:49 +0000

Oct 11, 04:49 UTC
Completed - The scheduled maintenance has been completed.

Oct 11, 04:44 UTC
Verifying - Verification is currently underway for the maintenance items.

Oct 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 8, 18:55 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

CYPHER for Academia Maintenance

Thu, 02 Oct 2025 01:59:12 +0000

Oct 2, 01:59 UTC
Completed - The scheduled maintenance has been completed.

Oct 2, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 2, 00:47 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

CYPHER for Business Maintenance

Wed, 01 Oct 2025 02:33:36 +0000

Oct 1, 02:33 UTC
Completed - The scheduled maintenance has been completed.

Oct 1, 02:23 UTC
Verifying - Verification is currently underway for the maintenance items.

Oct 1, 02:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 1, 02:07 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

CYPHER for Academia Degraded Performance

Thu, 18 Sep 2025 23:22:12 +0000

Sep 18, 23:22 UTC
Resolved - This incident has been resolved.

Sep 18, 16:57 UTC
Identified - The issue has been identified and a fix is being implemented.

CYPHER for Academia DDoS Attack

Thu, 18 Sep 2025 15:30:33 +0000

Sep 18, 15:30 UTC
Resolved - All performance issues have been resolved and operations have returned to normal. We will continue to monitor the platform to ensure no further issues occur.

Sep 18, 11:48 UTC
Update - While the application is up and running, we are still experiencing sluggishness resulting in numerous timeout requests. We continue to work to mitigate this.

Sep 18, 07:17 UTC
Update - We are still working on the issue and will provide updates as soon as possible.

Sep 18, 03:19 UTC
Identified - We are currently experiencing a DDoS attack on CYPHER for Academia and are working to mitigate it. We expect to have this resolved within a few minutes.

CYPHER US Maintenance

Thu, 18 Sep 2025 02:30:21 +0000

Sep 18, 02:30 UTC
Completed - The scheduled maintenance has been completed.

Sep 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 16, 02:40 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

CYPHER EU / AU Maintenance

Wed, 17 Sep 2025 20:30:21 +0000

Sep 17, 20:30 UTC
Completed - The scheduled maintenance has been completed.

Sep 17, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 16, 02:40 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.

CYPHER for Academia Issue

Thu, 07 Aug 2025 17:31:27 +0000

Aug 7, 17:31 UTC
Resolved - This incident has been resolved.

Aug 7, 17:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 7, 17:11 UTC
Identified - The issue has been identified and a fix is being implemented.

Aug 7, 17:07 UTC
Investigating - We are currently investigating this issue.

CYPHER for Academia Issue

Thu, 31 Jul 2025 06:52:35 +0000

Jul 31, 06:52 UTC
Resolved - This incident has been resolved.

Jul 31, 06:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Jul 31, 06:36 UTC
Update - We are continuing to work on a fix for this issue.

Jul 31, 06:29 UTC
Update - We are continuing to work on a fix for this issue.

Jul 31, 06:28 UTC
Identified - The issue has been identified and a fix is being implemented.

Jul 31, 06:15 UTC
Investigating - We are currently investigating this issue.

CYPHER for Business AU

Wed, 25 Jun 2025 20:53:42 +0000

Jun 25, 20:53 UTC
Resolved - This incident has been resolved.

Jun 25, 20:30 UTC
Investigating - We are currently investigating this issue.

Search Functionality

Tue, 24 Jun 2025 23:56:01 +0000

Jun 24, 23:56 UTC
Resolved - The issue affecting search functionality on CYPHER for business has been resolved. Everything is now working as expected.

Jun 24, 23:28 UTC
Monitoring - Search functionality on CYPHER for business has been restored. We are currently monitoring the system to ensure stability.

Jun 24, 23:13 UTC
Identified - We are working on a resolution to the issue affecting search functionality on CYPHER for business.

Jun 24, 23:12 UTC
Update - We are working on a resolution to the issue affecting search functionality on CYPHER for business.

Jun 24, 19:25 UTC
Investigating - We are currently experiencing issues with search on CYPHER for business. We are investigating.