status.d-velop.cloud

d.velop documents (AWS): custom logics: Planned maintenance window – configuration interface temporarily unavailable (31 Mar 2026 – 01 Apr 2026)

Tue, 31 Mar 2026 18:00:00 +0000

From 31 Mar 2026, 18:00 CET to 01 Apr 2026, 10:00 CET maintenance work will be carried out in the custom logics functional area.

Automated attribution and dynamic value sets will continue to run without any interruption.

During this period, only the configuration interface will be temporarily unavailable. Changes to existing configurations will not be possible during the maintenance window.

Office-Integration Maintenance on Mar 31

Tue, 31 Mar 2026 18:00:00 +0000

On March 31, 2026, there will be maintenance work in Office-Integration between 6:00 pm and 8:00 pm. There may be faulty usage attempts.

[Resolved] Increased latency and HTTP 500 errors in d.velop documents

Wed, 04 Mar 2026 18:00:00 +0000

(05. Mar, 08:41) Resolved - We are currently not observing any further errors. The problematic route has been blocked for all tenants. As previously stated, no customer impact is expected, as this route was intended for a future feature that is not yet active. We will continue investigating why this route caused the issue and will prepare an internal root cause RCA.

(05. Mar, 08:26) Disrupted - After blocking a potentially problematic route for the isolated tenant, we are no longer seeing any errors. We reviewed the possible negative effects of blocking this route and found there will be none, as it was intended for a future feature that is not currently active. We will continue to monitor the situation closely over the next minutes.

(05. Mar, 08:13) Disrupted - We have strong evidence that the issue has been successfully isolated to one tenant instance. We have identified the affected tenant and are continuing our investigation. In the past 30 minutes, errors have only occurred in this isolated tenant.

(05. Mar, 00:07) Disrupted - We have been able to narrow down and strongly isolate the issue. Only a small number of customers are affected, with an error rate of approximately 1.27%. The root cause is still under investigation. The next update will be provided in the morning.

(04. Mar, 21:40) Disrupted - We have identified tenants that were repeatedly active on affected server instances. We currently assume that at least one of these tenants may be contributing to the issue. As a mitigation measure, we are isolating these tenants on a separate cluster to prevent impact on other tenants.

(04. Mar, 20:44) Disrupted - Based on our current findings, the exact number of affected customers is unknown; many customers are impacted, but not concurrently. We are continuing our analysis and apologize for any inconvenience caused.

(04. Mar, 19:30) Disrupted - We are currently experiencing increased response times and HTTP 500 errors in d.velop documents, which may cause requests to fail or take longer than expected.

[Resolved] d.velop documents currently unavailable

Wed, 04 Mar 2026 07:35:00 +0000

(04. Mar, 07:54) Resolved - The incident has been resolved by replacing unhealthy kubernetes nodes, restoring full service availability. An internal root cause analysis will be performed.

(04. Mar, 07:35) Malfunction - d.velop documents is currently experiencing a complete outage caused by a technical issue within the infrastructure.

[Resolved] Problems with d.velop invoices workflow definition import/export

Mon, 23 Feb 2026 08:00:00 +0000

(03. Mar, 09:30) Resolved - The problems with the workflow definition import/export function have been fixed. The function is available again.

(27. Feb, 11:30) Malfunction - The workflow definition import/export function is still disabled. The development team was able to reproduce the problem and works on a solution.

(23. Feb, 08:00) Malfunction - d.velop invoices is experiencing issues. There are currently problems with the workflow definition import/export function. The function is temporarily disabled.

[Resolved] Microsoft-Login problems

Wed, 04 Feb 2026 11:30:00 +0000

(04. Feb, 11:30) Malfunction - Currently there are problems with the login (04. Feb, 13:47) Resolved - Login problems should be solved

[Resolved] Microsoft-Login problems

Fri, 30 Jan 2026 11:15:00 +0000

(30. Jan, 11:15) Malfunction - Currently there are problems with the login (30. Jan, 17:44) Resolved - Login problems should be solved

[Resolved] Signing via the swisstrust provider is currently not possible

Fri, 30 Jan 2026 08:25:00 +0000

(30. Jan, 08:45) Resolved - Signing with the Swisstrust provider is possible again, we can no longer observe any issues.

(30. Jan, 08:25) Disrupted - Currently signing via the Swisstrust provider is not possible. Other providers are not impacted, and we are investigating the situation.

[Resolved] Issues with login and user page

Thu, 29 Jan 2026 09:22:00 +0000

(29. Jan, 10:35) Resolved - All services have been restored and are working as expected, we no longer see any elevated error rates.

(29. Jan, 10:09) Disrupted - The issue does not only affect the login services, but multiple services in our infrastructure. Since our first measures, error rates are continuing to decrease, and we are applying them to all the affected services now.

(29. Jan, 09:48) Disrupted - We have implemented first measures, and are currently seeing our services slowly recovering. We are still observing the situation.

(29. Jan, 09:22) Disrupted - We are currently investigating increased error rates in our login infrastructure.

[Resolved] d.velop pilot - LLM unavailable

Tue, 27 Jan 2026 11:47:00 +0000

(27. Jan, 11:47) Disrupted - Azure OpenAI outage in Sweden-Central: https://azure.status.microsoft/de-de/status

(27. Jan, 12:04) Resolved - Switched to fallback Azure OpenAi Model

[Resolved] Problems displaying KPRO/DVS documents

Thu, 22 Jan 2026 08:45:00 +0000

(13. Jan, 15:10) Resolved - Documents can now be displayed again. The cause was related to a incorrectly negotiated compression between the ddp-cloud platform and SAP.

(21. Jan, 09:50) Malfunction - There are currently problems displaying KPRO/DVS documents. We are currently analyzing the issue.

[Resolved] Problems displaying already archived files

Wed, 21 Jan 2026 07:34:00 +0000

(22. Jan, 06:24) Resolved - The database operations are complete. Documents are available again as usual.

(21. Jan, 13:10) Malfunction - The scheduled update of d.velop archivelink services for SAP Solutions on January 20, 2026, was successfully completed. Contrary to initial expectations, processing of the associated database entries is still ongoing. In this context, there may be temporary restrictions on the display of already archived documents. As soon as the ongoing database operations are fully completed, the archived documents will be available again as usual. The database operations are expected to be completed during the course of the day.

d.velop archivelink services for SAP Solutions Maintenance on Jan 20

Tue, 20 Jan 2026 18:00:00 +0000

On January 20, 2026, there will be maintenance work in d.velop archivelink for SAP Solutions between 06:00 pm and 09:00 pm. There may be faulty usage attempts.

[Resolved] Problems with configured default categories

Mon, 12 Jan 2026 14:43:00 +0000

(12. Jan, 14:43) Disrupted - Under certain circumstances regarding the import profile settings, the configured default category is not applied to the imported documents.

(13. Jan, 11:47) Resolved - The problem has been fixed and the default category is being applied again.

[Resolved] Problems importing emails into inbound

Mon, 12 Jan 2026 08:48:00 +0000

(19. Jan, 08:25) Resolved - The problem has been fixed. Emails received in EMailInbound during the outage can be manually restarted there. At the same time, we are currently restarting them automatically. However, this will take a moment.

(19. Jan, 08:24) Disrupted - We are currently seeing the problem again.

(15. Jan, 08:15) Resolved - The problem has been fixed. Emails received in EMailInbound during the outage can be manually restarted there. At the same time, we are currently restarting them automatically. However, this will take a moment.

(15. Jan, 07:46) Disrupted - We are currently seeing the problem again.

(15. Jan, 17:22) Resolved - The problem has been fixed. Emails received in EMailInbound during the outage can be manually restarted there. At the same time, we will restart them automatically. However, this will probably not be finished before the morning of the 18th.

(15. Jan, 16:45) Disrupted - We are currently seeing the problem again.

(14. Jan, 10:30) Resolved - The problem has been fixed. Emails received in EMailInbound during the outage can be manually restarted there. At the same time, we will restart them automatically. However, this will take a moment.

(14. Jan, 09:58) Disrupted - We are currently seeing the problem again.

(12. Jan, 09:22) Resolved - The problem has been fixed. Emails received in EMailInbound during the outage can be manually restarted there. At the same time, we will restart them automatically. However, this will take a moment.

(12. Jan, 08:48) Disrupted - Currently, no emails can be imported into inbound.

[Resolved] Problems importing eInvoice files and using document collector and document exporter

Thu, 08 Jan 2026 23:05:00 +0000

(09. Jan, 08:58) Resolved - The problems in document collector and document exporter have also been fixed.

(09. Jan, 08:45) Resolved - The processing of e-invoices is working again. We are currently working on resolving the issues with the document collector and document exporter.

(09. Jan, 08:12) Disrupted -We have found the cause and are working on a solution to the problem.

(08. Jan, 23:05) Disrupted - Currently, it is not possible to import e-invoices or XML files. Corresponding emails in d.velop inbound mail cannot be processed either. There are also problems when using the document collector and document exporter.

[Resolved] Problems saving and updating documents

Tue, 30 Dec 2025 08:23:00 +0000

(30. Dec, 10:09) Resolved - We were able to resolve the issue. Saving documents should now work without any problems again.

(30. Dec, 08:23) Disrupted - There are currently some problems with saving and updating documents. An error message appears after clicking Save. As a workaround, clicking Save again helps.

d.velop archivelink services for SAP Solutions Maintenance on Dec 09

Tue, 09 Dec 2025 18:00:00 +0000

On December 09, 2025, there will be maintenance work in d.velop archivelink for SAP Solutions between 06:00 pm and 09:00 pm. There may be faulty usage attempts.

[Resolved] Inbound availability problems

Sun, 07 Dec 2025 02:15:00 +0000

(07. Dec, 02:15) Disrupted - Requests regarding and internal processing of import processes have an elevated error rate.

(08. Dec, 03:10) Resolved - Service is working normal again.

[Resolved] Problems creating batches for some tenants

Tue, 18 Nov 2025 08:53:00 +0000

(18. Nov, 09:08) Resolved - Description of the malfunction.

(18. Nov, 08:53) Malfunction - The batch overview cannot currently be opened for some tenants. The creation of batches also fails.

[Resolved] d.velop process studio - Not available

Mon, 17 Nov 2025 13:55:00 +0000

(17. Nov, 13:55) Disrupted - d.velop process studio is experiencing issues.

(17. Nov, 14:20) Resolved - Problems are solved.

[Resolved] Problems with d.velop documents

Thu, 13 Nov 2025 11:05:00 +0000

(13. Nov, 11:05) Malfunction - We are currently analyzing errors.

(13. Nov, 11:40) Resolved - Problems are solved.

[Resolved] d.velop pilot - High latency

Thu, 13 Nov 2025 09:45:00 +0000

(13. Nov, 09:45) Disrupted - d.velop pilot is experiencing issues. There are currently problems with the latency.

(13. Nov, 12:10) Resolved - Problems are solved.

[Resolved] Problems with d.velop invoices

Fri, 07 Nov 2025 13:50:00 +0000

(07. Nov, 14:20) Resolved - The problem has been resolved.

(07. Nov, 13:50) Malfunction - d.velop invoices is experiencing issues. There are currently problems with the availability

[Resolved] Problems with d.velop invoices

Wed, 05 Nov 2025 12:00:00 +0000

(05. Nov, 12:30) Resolved - The problem has been resolved.

(05. Nov, 12:00) Malfunction - d.velop invoices is experiencing issues. There are currently problems with the availability

[Resolved] OTC Service Degradation

Wed, 05 Nov 2025 10:55:00 +0000

(07. Nov, 18:24) Resolved - OTC identified a faulty network connection and disabled it at 6:24 PM. Since then, we have not seen any connection issues in our system.

(07. Nov, 14:36) Disrupted - Due to targeted resilience improvements, the negative impact on users could be reduced compared to the beginning of the incident. We have deployed these changes to our production environment. While some calls still result in timeouts, d.velop sign now detects and retries these automatically. As a result, users are experiencing fewer functional limitations, although some issues may still occur. Response times may also be slightly degraded. We are continuing to investigate the issue together with OTC. Incident tickets have been opened, but no new findings have been reported yet. The root cause remains unclear. As the impact is currently lower than at the start of the incident and we expect slower progress over the weekend, we will provide updates as soon as new insights become available, but at minimum once per day.

(07. Nov, 07:18) Disrupted - OTC is currently in the process of opening incident tickets with the internet routing service providers where we are observing packet loss related to specific source IPs. We remain in close coordination with OTC, but at this stage, further clarification depends on the support and analysis from the internet routing service providers. Next update is expected by 03:00 pm today at the latest.

(06. Nov, 17:18) Disrupted - We are observing recurring timeouts linked to specific source IPs, while HTTP calls from other source IPs are unaffected. This indicates that not all traffic is impacted. Recent changes to ELB settings on the OTC side have led to improvements, but these do not apply to all affected source IPs. We continue to investigate the issue jointly with OTC and their vendor. Current impact remains at approximately 2% of all calls, limited to specific source IPs. Next update will be provided by at least 09:30 AM tomorrow.

(06. Nov, 13:25) Disrupted - Status unchanged. We are still investigating the issue, but at the moment we do not have any new information. Next update expected by 5:30 pm at the latest.

(06. Nov, 09:12) Disrupted - We are still investigating the issue. Our latest findings show no problems within the d.velop stack or OTC. However, we have identified issues with an independent internet routing service provider and are currently conducting tests. As we do not expect quick results, the frequency of communication updates will be reduced. We will provide updates whenever new information becomes available, but at a minimum every 4 hours. Next update expected by 01:30 pm at the latest.

(05. Nov, 22:59) Disrupted - Still investigating the issue. Together with OTC we are experiencing some global internet routing problems at a routing service provider. More tests will take place and need some time. Next update expected at 2025-11-06 9:30.

(05. Nov, 22:16) Disrupted - OTC activated their vendor specialists, but even they can not find any root cause; at the moment they see no problem in the otc stack; maybe a global internet routing problem. 2% of all calls timing out the moment. Next update expected at 11 pm.

(05. Nov, 20:39) Disrupted - We are still investigating the issue with the help of OTC. Next update expected at 10 PM.

(05. Nov, 17:41) Disrupted - We are in contact with OTC to solve this issue.

(05. Nov, 10:55) Disrupted - We are currently experiencing intermittent network issues that are causing some OTC calls to drop. We are in contact with OTC and are actively working to resolve the issue as quickly as possible. We apologize for any inconvenience and will provide updates as more information becomes available.

[Resolved] Performance issues d.velop documents

Tue, 28 Oct 2025 11:01:00 +0000

(28. Oct, 11:56) Resolved - Problems are solved. (28. Oct, 11:01) Disrupted - We are currently experiencing performance issues and gateway timeouts.

[Resolved] Slow performance document reader as a service

Wed, 22 Oct 2025 09:30:00 +0000

(22. Oct, 09:30) Disrupted - This morning, there was an unusually high load on the document reader as a service, which was unable to scale quickly enough. As a result, documents could not be classified and batches remained in the inbound queue.

(22. Oct, 11:36) Resolved - Corresponding services restarted and scaling adjusted. Batches that remained in the inbound queue are currently being triggered automatically.

[Resolved] d.velop scripting - Scriptbuilding performance degraded

Mon, 20 Oct 2025 10:17:00 +0000

(20. Oct, 10:17) Disrupted - We are currently experiencing timeout issues with our ScriptBuilder service. Our team is actively investigating the cause.

(20. Oct, 11:31) Disrupted - ScriptBuilder relies on the NPM Registry to download dependencies. The NPM Registry itself reported degraded performance affecting package publishes and installs.

(20. Oct, 12:50) Disrupted - NPM has implemented a fix and is monitoring the results. As of 12:46, we are no longer experiencing the issues, but we continue to monitor the situation closely.

(20. Oct, 12:46) Resolved - Since 12:46, we have not experienced any further issues with NPM. As of 13:42, we consider this incident resolved. The impact was limited to scripts with newly added dependencies, while scripts using existing dependencies were unaffected.

d.velop archivelink services for SAP Solutions Maintenance on Oct 18 [cancelled]

Sat, 18 Oct 2025 09:00:00 +0000

On October 18, 2025, there will be maintenance work in d.velop archivelink for SAP Solutions between 9:00 am and 12:00 pm. There may be faulty usage attempts.

d.velop infrastructure components Maintenance on Oct 06 [cancelled]

Mon, 06 Oct 2025 18:00:00 +0000

On October 06, 2025, there will be maintenance work in the d.velop infrastructure components between 6:00 pm and 8:00 pm. During maintenance work, some functions may only be available to a limited extent.

[Resolved] Problems with d.velop documents

Thu, 02 Oct 2025 07:20:00 +0000

(02. Oct, 07:57) Resolved - Problems are solved.

(02. Oct, 07:20) Malfunction - We are currently analyzing errors.

[Resolved] Signing documents was not possible

Tue, 30 Sep 2025 17:37:00 +0000

(30. Sep, 17:37) Disrupted - After update of d.velop sign, signing documents was not possible.

(30. Sep, 17:57) Resolved - Affected services were rolled back

[Resolved] Problems with d.velop documents

Thu, 25 Sep 2025 12:00:00 +0000

(25. Sep, 15:10) Resolved - Problems are solved.

(25. Sep, 15:04) Resolved - The system is stabilizing, we are continuing to monitor the situation.

(25. Sep, 12:00) Malfunction - We are currently analyzing errors.

[Resolved] d.velop documents Gateway Timeouts

Mon, 22 Sep 2025 07:48:00 +0000

(22. Sep, 08:17) Resolved - The problems have been fixed.

(22. Sep, 07:48) Malfunction - We are currently analyzing errors in the DMS app.

d.velop pilot Maintenance on Sep 22

Mon, 22 Sep 2025 06:00:00 +0000

On September 22, 2025, there will be maintenance work on d.velop pilot between 6:00 am and 7:00 am. There may be faulty usage attempts.

[Resolved] Performance issues d.velop documents

Thu, 18 Sep 2025 09:50:00 +0000

(18. Sep, 13:03) Resolved - Problems are solved. (18. Sep, 11:47) Disrupted - We are still investigating. We see better results in http status codes but still a degraded performance. (18. Sep, 09:50) Disrupted - We are currently experiencing performance issues.

[Resolved] Performance issues d.velop documents

Wed, 17 Sep 2025 13:17:00 +0000

(17. Sep, 17:00) Resolved - Problems are solved. (17. Sep, 13:17) Disrupted - We are currently experiencing performance issues.

[Resolved] Problem uploading big files (>30MB)

Mon, 08 Sep 2025 08:30:00 +0000

(09. Sep, 08:30) Malfunction - Investigation: Uploading large files (>30 MB) sporadically results in 502 errors and the upload fails. (18. Sep, 13:00) Resolved - Uploading large files (up to 250MB) should work again.

[Resolved] Temporary Service Disruption Gateway Timeout on Smart Invoice

Fri, 05 Sep 2025 11:00:00 +0000

(05. Sep, 11:05) Resolved - Our service is back again, we are monitoring and investigating

(05. Sep, 11:00) Malfunction - We are experiencing issues and delays in d.velop invoices. We are investigating the issue.

[Resolved] ViewApp lädt nicht für d.velop invoices for Microsoft 365 Kunden in der Cloud

Fri, 29 Aug 2025 10:30:00 +0000

(29. Aug, 10:47) Resolved - Der Fehler wurde behoben.

(29. Aug, 10:30) Disrupted - Aktuell kommt es zu Fehlern in der ViewApp, betroffen sind d.velop invoices for Microsoft 365 Kunden.

[Resolved] Performance issues d.velop documents

Wed, 27 Aug 2025 08:40:00 +0000

(28. Aug, 15:00) Resolved - Problems are solved.

(27. Aug, 08:40) Disrupted - We are currently experiencing performance issues.

[Resolved] Problems with the login

Tue, 12 Aug 2025 14:24:00 +0000

(12. Aug, 14:49) Resolved - The issue has been resolved.

(12. Aug, 14:24) Disrupted - We are analysing login problems.

[Resolved] Eingeschränkte Verfügbarkeit ViewApp

Mon, 11 Aug 2025 07:54:00 +0000

(11. Aug, 07:54) Disrupted - Aktuell kommt es zu Fehlern in der ViewApp. Es kommt vor, dass Dokument nicht dargestellt werden und eine Fehlermeldung angezeigt wird.

(11. Aug, 08:13) Resolved - ViewApp wieder uneingeschränkt verfügbar.

[Resolved] Increased error rate and latency issues when logging in

Wed, 06 Aug 2025 21:35:00 +0000

(06. Aug, 21:35) Disrupted - We are analysing login problems.

(07. Aug, 07:53) Resolved - During the following periods, there were increased slow and failed logins (gateway timeouts).

August 6, 2025, 9:35 p.m. to 10:05 p.m.

August 7, 2025, 7:25 a.m. to 7:53 a.m.

The issue has now been resolved.

documents collector/exporter maintenance on August 5

Tue, 05 Aug 2025 18:00:00 +0000

On Aug 5, 2025, there will be maintenance work on the documents collector and exporter beween 06:00 pm and 07:00 pm. The availability of the applications may be limited during this time. Changes to the configuration during this time will not be saved. We expect minimal downtime.

[Resolved] Page-processes hang

Thu, 31 Jul 2025 11:50:00 +0000

(31. Jul, 11:50) Disrupted - All page-processes hang during pdf conversion. Work on affected batches can not be continued until page-processes are canceled.

(31. Jul, 13:00) Resolved - Page-processes are now working correct. Processes of affected batches ran into timeout and may need to be restarted if analyses result is needed.

(01. Aug, 18:40) Disrupted - Page-processes are hanging again during pdf conversion.

(04. Aug, 08:51) Resolved - Page-processes are now working correct. Processes of affected batches ran into timeout and may need to be restarted if analyses result is needed.

eInvoiceConverter Maintenance on July 30

Wed, 30 Jul 2025 18:00:00 +0000

On Jul 30, 2025, there will be maintenance work on the eInvoiceConverter beween 06:00 pm and 07:00 pm. The availability of the application may be limited during this time. Changes to the configuration during this time will not be saved. We expect minimal downtime.

OTC Approuter Maintenance on July 8

Tue, 08 Jul 2025 17:00:00 +0000

On Jul 8, 2025, there will be maintenance work on the OTC Approuter between 05:00 pm and 05:10 pm. The availability of the OTC Approuter may be limited during this time.

[Resolved] Document management (DmsApp) is not available

Wed, 02 Jul 2025 07:19:00 +0000

(02. Jul, 07:33) Resolved - Problems are solved. We are investigating in finding the root cause for the situation.

(02. Jul, 07:19) Malfunction - The document management services are currently unavailable. We are analyzing the situation.

[Resolved] document reader - button for saving does not respond

Fri, 27 Jun 2025 09:11:00 +0000

(27. Jun, 09:18) Disrupted - In some instances the button for saving a document does not respond.

(27. Jun, 10:17) Disrupted - Workaround found and communicated in tickets for impacted systems.

(27. Jun, 10:17) Resolved - Fixed with workaround, a new deployment for future issues will be provided this evening.

[Resolved] document reader issues on changing documents and export to smart invoice

Wed, 25 Jun 2025 15:07:00 +0000

(25. Jun, 15:07) Disrupted - For a short amount of time changing between documents did only work for the first time. At the same time an issue regarding export to smart invoice has been observed.

(25. Jun, 15:20) Resolved - Rollback resolved the issue.

[Resolved] Outage d.velop forms

Wed, 25 Jun 2025 11:52:00 +0000

(25. Jun, 11:52) Disrupted - Forms couldn’t be viewed or edited. (25. Jun, 11:58) Resolved - Resolved

[Resolved] Signme service is not reachable

Fri, 20 Jun 2025 08:21:00 +0000

(20. Jun, 12:14) Resolved - Signme service seems to be back online. Further problems may occur, until we receive a all-clear signal from our service provider.

(20. Jun, 08:21) Disrupted - Currently signme service is not reachable.

[Resolved] Problems with d.velop documents

Wed, 18 Jun 2025 13:30:00 +0000

(18. Jun, 14:55) Resolved - Problems are solved.

(18. Jun, 13:30) Disrupted - The cloud deployment of new version of d.velop document service lead to errors. We are currently analyzing this.

[Resolved] Performance problems

Mon, 02 Jun 2025 08:26:00 +0000

(02. Jun, 08:26) Disrupted - Currently there are performance problems

(02. Jun, 09:13) Resolved - Performance problems are solved.

[Resolved] Poor performance at Signme service

Wed, 21 May 2025 11:36:00 +0000

(21. May, 11:36) Malfunction - Poor Performance at Signme service

(21. May, 11:58) Resolved - Performance at Signme service back to normal.

[Resolved] Problems creating batches for some tenants

Mon, 19 May 2025 16:00:00 +0000

(20. May, 07:34) Malfunction - The batch overview cannot currently be opened for some tenants. The creation of batches also fails.

(20. May, 08:45) Malfunction - The problem has been fixed. Emails that could not be processed during the fault can be restarted. We will do this automatically in a few moments. You can alternatively restart them manually. To do this, open the job overview under /emailinbound/jobs and reset the affected emails.

[Resolved] Problems with archiving and retrieving documents

Tue, 13 May 2025 11:15:00 +0000

(13. May, 16:01) Resolved - The issue has been resolved.

(13. May, 14:20) Malfunction - We have identified the problem, communicated a workaround via support and are working on a fix.

(13. May, 11:15) Malfunction - Cloud deployment of d.velop archivelink services led to errors in the storage and retrieval of documents due to missing mimetype.

[Resolved] Problems with preview in some cases

Thu, 08 May 2025 05:00:00 +0000

(08. May, 08:40) Resolved - The issue has been resolved.

(08. May, 07:00) Malfunction - We have identified the problem and are working on a fix.

(08. May, 05:00) Malfunction - There are problems with the preview, especially for customers using SharePoint as a repository.

[Resolved] Performance problems

Tue, 06 May 2025 08:15:00 +0000

(06. May, 08:15) Malfunction - Currently there are performance problems

(06. May, 09:00) Resolved - Performance problems are solved.

[Resolved] View problems

Tue, 15 Apr 2025 08:02:00 +0000

(15. Apr, 08:22) Resolved - Problem solved, view service is online again

(15. Apr, 08:02) Malfunction - Currently there are problems with the view of documents

[Resolved] Impairment in hybrid systems

Mon, 31 Mar 2025 13:00:00 +0000

(01. Apr, 10:00) Malfunction - Currently there are problems with hybrid systems. (31. Mar, 12:00) Resolved - We’re currently not experiencing gloabl issues with hybrid systems anymore.

[Resolved] d.velop actions

Wed, 26 Mar 2025 08:00:00 +0000

(26. Mar, 08:20) Malfunction - We’re currently looking into increased load on the d.velop actions app, which is sometimes causing it to not respond. (26. Mar, 13:30) Resolved - We’re currently not experiencing increased load anymore.

[Resolved] d.velop document reader (dras), maildispatcher, eInvoiceConverter, documents collector and exporter

Wed, 19 Mar 2025 01:30:00 +0000

(19. Mar, 01:30) Malfunction - Currently the document reader, maildispatcher, eInvoiceConverter, documents exporter and collector are down (19. Mar, 10:09) Malfunction - We have identified the problems and are working on a solution. (19. Mar, 10:49) Resolved - The failed components are available again. We are still in the test phase. (19. Mar, 11:13) Resolved - Operation is ensured again. In the next few hours, all batches that have not been processed will be automatically triggered. If you want to speed this up manually, you can also do this manually in the InboundApp. (19. Mar, 16:30) Resolved - Operation is ensured again. The batches are currently being reset automatically and will be available in the next few hours.

[Resolved] d.velop cloud not reachable

Tue, 11 Mar 2025 14:15:00 +0000

(11. Mar, 14:20) Resolved - The issues have been resolved. (11. Mar, 14:10) Malfunction - The d.velop cloud is experiencing issues. We are investigating.

[Resolved] Task API problems

Mon, 10 Mar 2025 08:40:00 +0000

(10. Mar, 09:00) Resolved - The issues have been resolved.

(10. Mar, 08:40) Malfunction - There are problems with the task APIs, resulting in responses with status code 500, 503 and 504.

[Resolved] Signme service was not available

Tue, 04 Mar 2025 13:49:00 +0000

(04. Mar, 13:49) Malfunction - Signme service is not available

(04. Mar, 14:56) Resolved - Signme service back online.

[Resolved] Gateway Timeouts

Mon, 03 Mar 2025 07:05:00 +0000

(04. Mar, 07:14) Resolved - The issue has been resolved and the service is operating normally.

(04. Mar, 07:03) Malfunction - Due to sudden load peaks Gateway timeouts occur again.

(03. Mar, 10:15) Resolved - The service is operating normally.

(03. Mar, 10:02) Malfunction - Gateway timeouts occur again. The investigation is ongoing.

(03. Mar, 07:14) Resolved - The service is operating normally.

(03. Mar, 07:05) Malfunction - Some customers experience timeouts and error messages in d.velop documents. We are investigating the issue.

[Resolved] Problem receiving rights for scripts with lots of permissions

Fri, 21 Feb 2025 13:30:00 +0000

(21. Feb, 13:30) Malfunction - Currently there are problems with loading d.velop scripting (21. Feb, 14:30) Resolved - Rollback to previous version of d.velop scripting. Problems don’t accur anymore.

[Resolved] Problems with the conversion of emails from d.velop inbound email

Tue, 18 Feb 2025 16:36:00 +0000

(18. Feb, 16:36) Malfunction - Emails are currently not being archived correctly. We are investigating.

(18. Feb, 20:22) Resolved - The problem has been fixed. Emails that could not be processed during the fault can be restarted. To do this, open the job overview under /emailinbound/jobs and reset the affected emails.

[Resolved] Task API problems

Mon, 17 Feb 2025 08:10:00 +0000

(17. Feb, 09:25) Resolved - The issues have been resolved.

(17. Feb, 08:10) Malfunction - There are problems with the task APIs, resulting in responses with status code 500.

[Resolved] Problems with workflow starts and ERP transfers in d.velop invoices

Mon, 17 Feb 2025 06:00:00 +0000

(17. Feb, 10:00) Resolved - The problem has been resolved. Workflows that failed to start or are still transfering to the ERP System will be fixed.

(17. Feb, 06:00) Malfunction - d.velop invoices is experiencing issues. There are currently problems with the creation and closing of tasks in d.velop invoices. This can lead to delayed workflow starts and errors during the transfer to your ERP system. We are investigating the issue.

[Resolved] S3 on OTC is not available

Tue, 11 Feb 2025 13:33:00 +0000

(11. Feb, 14:27) Resolved - OTC S3 Problems resolved (11. Feb, 13:33) Malfunction - Currently there may be problems with the login

[Resolved] S3 on OTC is not available

Tue, 11 Feb 2025 13:03:00 +0000

(11. Feb, 13:03) Malfunction - File upload and download fail

(11. Feb, 13:14) Analysis - starting analysis.

(11. Feb, 13:23) Analysis - Contacting DDP ops Team. OTC and DDP Team working hard to fix the issue.

(11. Feb, 14:27) Analysis - Issue is fixed.

[Resolved] Gateway Timeouts

Fri, 07 Feb 2025 02:28:00 +0000

(07. Feb, 05:58) Resolved - The issue has been resolved and the service is operating normally.

(07. Feb, 02:28) Malfunction - Some customers experience failures in d.velop documents. We are investigating the issue.

[Resolved] Gateway timeouts in smart invoice

Thu, 06 Feb 2025 09:00:00 +0000

(06. Feb, 09:55) Resolved - The problem has been resolved.

(06. Feb, 09:00) Malfunction - smart invoice returns gateway error on some requests.

[Resolved] Gateway Timeouts

Wed, 22 Jan 2025 07:59:00 +0000

(22. Jan, 08:49) Resolved - The issue has been resolved and the service is operating normally.

(22. Jan, 08:34) Malfunction - High runtimes and error messages occur again.

(22. Jan, 08:22) Malfunction - The issue seems to be resolved as the metrics are showing normal values.

(22. Jan, 07:59) Malfunction - d.velop documents is experiencing issues. We are investigating the issue.

[Resolved] Gateway Timeouts

Fri, 17 Jan 2025 10:21:00 +0000

(17. Jan, 10:42) Resolved - The issue has been resolved and the service is operating normally.

(17. Jan, 10:21) Malfunction - d.velop documents is experiencing issues

custom logics Maintenance on Jan 17

Fri, 17 Jan 2025 03:04:00 +0000

On Jan 17, 2025, there will be maintenance work in custom logics between 03:00 am and 3:20 am. Custom logics is unavailable for that time.

[Resolved] Slow transfers of vouchers to integrations

Wed, 04 Dec 2024 09:00:00 +0000

(04. Dec, 11:45) Resolved - We solved the problem.

(04. Dec, 09:00) Malfunction - We identified a performance bottleneck which lead to slow transfer of vouchers to integrations.

liondeer-d2duo Maintenance on Nov 26

Tue, 26 Nov 2024 18:30:00 +0000

On November 26, 2024, there will be maintenance work in liondeer-d2duo between 6:30 pm and 8:30 pm. The app will not be available during maintenance.

liondeer-d2dconnect Maintenance on Nov 21

Thu, 21 Nov 2024 18:30:00 +0000

On November 21, 2024, there will be maintenance work in liondeer-d2dconnect between 6:30 pm and 8:30 pm. The app will not be available during maintenance.

liondeer-rab Maintenance on Nov 21

Thu, 21 Nov 2024 18:30:00 +0000

On November 21, 2024, there will be maintenance work in liondeer-rab between 6:30 pm and 8:30 pm. The app will not be available during maintenance.

liondeer-transmitter Maintenance on Nov 21

Thu, 21 Nov 2024 18:30:00 +0000

On November 21, 2024, there will be maintenance work in liondeer-transmitter between 6:30 pm and 8:30 pm. The app will not be available during maintenance.

[Resolved] Problems with d.velop custom logics

Thu, 10 Oct 2024 09:25:00 +0000

(10. Oct, 10:38) Resolved - The service restarted successfully and is available again.

(10. Oct, 10:36) Malfunction - We identified and fixed the issue. The service should be restarting now.

(10. Oct, 10:20) Malfunction - We are aware of the issue and are currently investigating the cause.

(10. Oct, 09:25) Malfunction - d.velop custom logics is experiencing issues

d.velop documents maintenance on Sep 30

Mon, 30 Sep 2024 18:00:00 +0000

On September 30, 2024, there will be maintenance work in d.velop documents between 6:00 pm and 8:00 pm. There may be faulty usage attempts.

d.velop documents maintenance on Sep 23

Mon, 23 Sep 2024 18:00:00 +0000

On September 23, 2024, there will be maintenance work in d.velop documents between 6:00 pm and 8:00 pm. There may be faulty usage attempts.

[Resolved] SignMe service was not available

Mon, 23 Sep 2024 12:33:00 +0000

(23. Sep, 12:33) Malfunction - d.velop sign selfcheck failing.

(23. Sep, 12:40) Analysis - starting analysis.

(23. Sep, 12:43) Analysis - Both (sign 1.0 and sign 2.0) were affected by this Issue.

(23. Sep, 13:20) Analysis - The result of the analysis was, errors while TLS handshake.

(23. Sep, 13:23) Analysis - Contacting SignMe to solve the problems.

(23. Sep, 13:39) Resolved - SignMe service is available again.

[Resolved] qualified signatures with SignMe not available

Tue, 17 Sep 2024 10:00:00 +0000

(03. Sep, 10:00) Malfunction - Qualified signature with SignMe is not available. SignMe is working hard on a solution.

[Resolved] d.velop sign was not available

Thu, 12 Sep 2024 16:13:00 +0000

(06. Sep, 16:39) Resolved - All services are working again.

(06. Sep, 16:30) Pending - The services were still unable to communicate with the database.

(06. Sep, 16:19) Pending - Changes were reverted. Contacting DDP-Team for further investigations.

(03. Sep, 16:13) Malfunction - After updating settings for db infrastructure, services cannot communicate with db.

[Resolved] Problems with custom header fields in d.velop invoices

Wed, 11 Sep 2024 17:00:00 +0000

(12. Sep, 10:50) Resolved - The rollback is done and d.velop invoices should work as expected. We also identified the root cause and are analyzing the possible impact on the impaired workflows.

(12. Sep, 10:15) Malfunction - We are performing a rollback of a change.

(12. Sep, 09:54) Malfunction - d.velop invoices is experiencing issues with the custom header fields in the workflow. We are investigating the issue.

(Inbound & Scan) Maintenance on Sep 06

Fri, 06 Sep 2024 17:00:00 +0000

On September 06, 2024, there will be maintenance work in (Inbound & Scan) between 5:00 pm and 6:00 pm. There may be faulty usage attempts.

[Resolved] Notifications are not sent

Thu, 05 Sep 2024 06:35:00 +0000

(05. Sep, 11:10) Resolved - The issue has been resolved. All notifications are now sent correctly again.

(05. Sep, 09:10) Malfunction - Some messages are sent again. However, there are still some messages in the backlog

(05. Sep, 08:30) Malfunction - We have found the cause of the problem and are working on a solution

(05. Sep, 06:30) Malfunction - There are currently problems with sending notifications.

[Resolved] problem with the on-prem configuration analysis

Sun, 25 Aug 2024 01:24:00 +0000

(26. Aug, 14:33) Resolved - problem is solved (26. Aug, 10:45) Malfunction - Currently there are problems with the analysis of on-prem configurations

[Resolved] service for new layouts not avaiable

Thu, 15 Aug 2024 08:30:00 +0000

(15. Aug, 11:00) Resolved - The issue has been resolved.

(31. Jul, 08:30) Malfunction - first error messages during internal tests.

[Resolved] Slow responses of the web service of smart invoice

Wed, 31 Jul 2024 12:40:00 +0000

(31. Jul, 14:15) Resolved - The issue has been resolved.

(31. Jul, 12:40) Malfunction - We are currently investigating slow response times of the web service of smart invoice.

[Resolved] Issues with Lion & Deer Connect for DATEV Unternehmen Online

Thu, 25 Jul 2024 13:00:00 +0000

(05. Aug, 13:19) Resolved - The problems that affected sharepoint customers have also been resolved.

(02. Aug, 11:13) Malfunction - The problems for d.velop documents customers have been resolved. A few SharePoint customers are still experiencing issues.

(25. Jul, 13:00) Malfunction - Our partner Lion & Deer are experiencing issues with their DATEV Unternehmen Online connector. They are investigating.

[Resolved] Delay in the assignment of permissions

Thu, 25 Jul 2024 09:00:00 +0000

(01. Aug, 15:50) Resolved - The issue has been resolved.

(25. Jul, 09:00) Malfunction - There may currently be significant delays in the assignment of permissions. We are investigating.

[Resolved] Problems with the package export function of d.velop documents

Fri, 19 Jul 2024 12:00:00 +0000

(24. Jul, 20:35) Resolved - The issue has been resolved.

(22. Jul, 09:00) Malfunction - The problem has been analyzed. We are working on a solution. Further updates will follow.

(19. Jul, 12:00) Malfunction - Currently there are problems with the package export function of d.velop documents. Under certain circumstances, packages cannot be exported. We are investigating.

d.velop forms (d.velop process studio) maintenance on Jul 18

Thu, 18 Jul 2024 18:00:00 +0000

On Jul 18, 2024, there will be maintenance work in d.velop forms between 6:00 pm and 8:00 pm. There may be faulty usage attempts.

[Resolved] 403 forbidden messages when searching for documents

Tue, 02 Jul 2024 09:40:00 +0000

(02. Jul, 15:40) Resolved - Resuming to normal operations after configuration changes (02. Jul, 09:40) Malfunction - Currently there are problems with the login that results to 403 forbidden messages

TemplateManagement Maintenance on May 16

Thu, 16 May 2024 18:00:00 +0000

On May 16, 2024, there will be maintenance work in TemplateManagement between 6:00 pm and 8:00 pm. There may be faulty usage attempts.

[Resolved] d.velop smart invoice is is partially disrupted.

Tue, 07 May 2024 09:00:00 +0000

(07. May, 10:45) Resolved - The issue has been resolved.

(07. May, 10:30) Malfunction - Increased job processing ressources. Services are stabilizing.

(07. May, 09:00) Malfunction - We are currently experiencing issues with the processing of background jobs resulting in slower workflow starts and document updates.

[Resolved] problems sending emails with d.velop sign

Fri, 03 May 2024 13:00:00 +0000

(06. May, 09:20) Resolved - All delayed messages are processed.

(06. May, 09:20) Pending - Sending delayed messages pending.

(06. May, 08:30) Resolved - Fix issue and retrigger sending of emails.

(03. May, 13:00) Malfunction - Problems sending emails with d.velop sign

[Resolved] d.velop smart invoice is unavailable.

Tue, 30 Apr 2024 10:02:00 +0000

(30. Apr, 12:20) Resolved - The issue has been resolved.

(30. Apr, 10:10) Malfunction - We are currently experiencing increased loading times, resulting in smart invoice being unavailable.

[Resolved] sporadic errors and performance problems

Thu, 25 Apr 2024 17:40:00 +0000

(25. Apr, 19:15) Resolved - The issues have been resolved.

(25. Apr, 17:40) Malfunction - We identified sporadic http errors and performance issues while using d.velop sign

[Resolved] Batches are not visible in document reader

Wed, 24 Apr 2024 07:00:00 +0000

(24. Apr, 14:05) Malfunction - The issues have been resolved. Batches processed during this period must be opened with administrative rights and processed or forwarded to users.

(24. Apr, 12:00) Malfunction - During the automatic export of batches from inbound to the document reader, the authorized users were not transferred. Users with administrative rights can still see and edit the batches.

[Resolved] High response times in d.velop process

Thu, 18 Apr 2024 10:00:00 +0000

(19. Apr, 09:15) Malfunction - The issues have been resolved.

(18. Apr, 13:55) Malfunction - We are experiencing high response times in d.velop process and are currently investigating the issue.

[Resolved] Problems with d.velop documents

Thu, 18 Apr 2024 09:00:00 +0000

(26. Apr, 14:00) Resolved - The issues have been resolved.

(25. Apr, 19:00) Malfunction - Investigation completed. Error is currently being corrected. Please be patient.

(18. Apr, 09:00) Malfunction - Currently there are problems with d.velop documents. Under certain circumstances, documents are not rendered, OCR is not generated and files are not linked. We are investigating.

ProcessApp Maintenance on Apr 16

Tue, 16 Apr 2024 18:00:00 +0000

On April 16, 2024, there will be maintenance work in ProcessApp between 6:00 pm and 7:00 pm. There may be faulty usage attempts.

UPDATE: Unfortunately, the duration of the maintenance window has been delayed. Thank you for your understanding.

[Resolved] Slow d.velop process studio ui while working on scripts

Wed, 31 Jan 2024 16:48:00 +0000

(01. Feb, 14:45) Resolved - The issue has been resolved.

(31. Jan, 15:48) Malfunction - We are currently analyzing performance issues when opening the scriptlists and/or working with scripts directly.

[Resolved] Partial login problems when editing office documents

Wed, 31 Jan 2024 12:24:00 +0000

(01. Feb, 15:56) Resolved - The issues were resolved.

(31. Jan, 12:24) Malfunction - We are currently analyzing occasional login problems when editing microsoft office documents.

[Resolved] Problems with tasks in hybrid systems

Mon, 29 Jan 2024 00:00:00 +0000

(30. Jan, 12:40) Malfunction - The issues were resolved.

(30. Jan, 12:00) Malfunction - Currently there are problems when opening tasks in hybrid constellations with annual 2022.

[Resolved] Problems with d.velop inbound

Fri, 17 Nov 2023 12:00:00 +0000

(17. Nov, 12:55) Resolved - Resolved - The problems have been resolved.

(17. Nov, 12:00) Malfunction - Currently there are problems with d.velop inbound

[Resolved] DocumentReader was partially unavailable.

Thu, 07 Sep 2023 10:30:00 +0000

(07. Sep, 10:30) Malfunction - We are currently investigating an issue with the DocumentReader app. Users may need to re-authenticate frequently.

(07. Sep, 14:15) Resolved - Temporary infrastructure problem was solved.

[Resolved] d.velop smart invoice is partially disrupted.

Thu, 27 Jul 2023 16:08:00 +0000

(27. Jul, 16:18) Malfunction - Currently smart invoice is partially disrupted (27. Jul, 17:29) Resolved - There was a temporary infrastructure problem

[Resolved] Problems with d.velop inbound

Mon, 17 Jul 2023 08:20:00 +0000

(17. Jul, 09:45) Resolved - Resolved - The problems have been resolved.

(17. Jul, 08:20) Malfunction - Currently there are problems with d.velop inbound

[Resolved] The usability of some actions in d.velop invoices working in conjunction with the task app is degraded. Sharepoint clients are not affected.

Thu, 29 Jun 2023 06:00:00 +0000

(29. Jun, 09:31) Resolved - Issues resolved

(29. Jun, 06:00) Malfunction - After a change of the behavior of the task app, the usability of some actions in d.velop invoices is degraded. Sharepoint clients are not affected. We are working on a solution.

[Resolved] d.velop smart invoice service disruption

Mon, 22 May 2023 09:00:00 +0000

(22. May, 11:00) Resolved - Issues resolved

(22. May, 09:00) Malfunction - Currently service is unstable and sometimes showing 504 gateway timeout messages

[Resolved] Workflow starts in d.velop invoices are impaired, d.velop document reader slow responding.

Tue, 28 Mar 2023 08:38:00 +0000

(28. Mar, 09:39) Malfunction - Issues resolved.

(28. Mar, 09:24) Malfunction - Slow responses, service stabilizing.

(28. Mar, 09:20) Malfunction - Manual upscaling (maximum).

(28. Mar, 09:19) Malfunction - The document reader app is not reliably reachable from smart invoice, which delays or blocks workflow starts.

(28. Mar, 09:11) Malfunction - Restarting of apps.

(28. Mar, 08:58) Malfunction - First tenants not responding.

(28. Mar, 08:38) Malfunction - Developer looking into error messages.

(28. Mar, 08:38) Malfunction - First API test error messages.

[Resolved] Start of new workflows in d.velop smart invoice is impaired.

Wed, 15 Feb 2023 09:00:00 +0000

(23. Jan, 10:00) Malfunction - Currently there are problems with the start of new workflows.

(23. Jan, 15:16) Resolved - The problems have been resolved.

[Resolved] Problems in job processing

Thu, 09 Feb 2023 07:45:00 +0000

(09. Feb, 12:00) Resolved - The problems have been solved.

(09. Feb, 07:45) Malfunction - Currently there are problems with d.velop process

[Resolved] Login/Latency problems

Tue, 24 Jan 2023 16:52:00 +0000

(24. Jan, 17:01) Resolved - Resuming normal operation (24. Jan, 16:52) Malfunction - Currently there are problems with the login/validation of sessions

[Resolved] Start of new workflows in d.velop smart invoice is currently impaired.

Mon, 23 Jan 2023 10:00:00 +0000

(23. Jan, 10:00) Malfunction - Currently there are problems with the start of new workflows.

(23. Jan, 15:16) Resolved - The problems have been resolved.

[Resolved] Login/Latency problems

Fri, 20 Jan 2023 16:02:00 +0000

(20. Jan, 16:08) Resolved - Resuming normal operation (20. Jan, 16:02) Malfunction - Currently there are problems with the login/validation of sessions

[Resolved] Problems with d.velop documents

Thu, 19 Jan 2023 21:00:00 +0000

(20. Jan, 21:00) Resolved - The issues have been resolved.

(19. Jan, 21:00) Malfunction - Currently there are problems with d.velop documents. No documents are rendered, OCR is not generated, and files are not linked. We are investigating.

[Resolved] Problems with viewing of documents

Tue, 17 Jan 2023 11:59:00 +0000

(17. Jan, 12:37) Resolved - The issue has been resolved and the service is operating normally.

(17. Jan, 11:59) Malfunction - We are currently seeing slow response times and increasing error rates. We are investigating the issue.

[Resolved] Login/Latency problems

Fri, 13 Jan 2023 12:56:00 +0000

(13. Jan, 13:04) Resolved - Resuming normal operation (13. Jan, 12:56) Malfunction - Currently there are problems with the login/validation of sessions

[Resolved] Slow response times

Thu, 15 Dec 2022 13:55:00 +0000

(15. Dec, 13:55) Malfunction - We are currently seeing slow response times. We are investigating the issue. (15. Dec, 14:07) Resolved - Shut down all currently running ec2 instances of the approuter. Only one was necessary.

[Resolved] d.velop smart invoice slow to respond.

Thu, 24 Nov 2022 11:45:00 +0000

(24. Nov, 12:09) Resolved - The issues have been resolved.

(24. Nov, 11:45) Malfunction - d.velop invoices is slow to respond. We are investigating.

[Resolved] Registration problems

Wed, 16 Nov 2022 07:00:00 +0000

(17. Nov, 15:30) Resolved - The problems have been resolved

(17. Nov, 12:55) Malfunction - We have identified the issue and expect to update the service at approximately 2pm

(16. Nov, 07:10) Malfunction - Currently there are problems with new registrations

[Resolved] Internal server errors in smart invoice

Mon, 07 Nov 2022 11:05:00 +0000

(07. Nov, 11:17) Resolved - The problems have been resolved.

(07. Nov, 11:05) Malfunction - smart invoice returns 500 error status codes on non-API requests.

[Resolved] Problems with automatic invoice recognition in d.velop invoices

Wed, 05 Oct 2022 00:00:00 +0000

(05. Oct, 11:00) Resolved - d.velop invoices is fully available again.

(05. Oct, 07:00) Malfunction - We are experiencing failing ocr jobs for new workflows in d.velop invoices.

[Resolved] Problems with d.velop inbound

Wed, 28 Sep 2022 14:30:00 +0000

(28. Sep, 15:19) Resolved - Resolved - The problems have been resolved.

(28. Sep, 14:30) Malfunction - Currently there are problems with d.velop inbound

[Resolved] Problems with d.velop documents

Wed, 28 Sep 2022 10:30:00 +0000

(28. Sep, 12:09) Resolved - Resolved - The problems have been resolved.

(28. Sep, 10:30) Malfunction - Currently there are problems with d.velop documents. The PDF-Preview is sporadically not displayed for some tenants and we encouter sporadically increased response times for some requests.

[Resolved] DMS interrupted

Wed, 27 Jul 2022 13:20:00 +0000

(27. Jul, 13:41) Resolved - The problems have been resolved.

(27. Jul, 13:20) Malfunction - DMS functionality is partially disrupted.

[Resolved] Problems with the invoice workflow

Fri, 22 Jul 2022 06:00:00 +0000

(22. Jul, 11:05) Resolved - d.velop invoices is fully available again.

(22. Jul, 09:55) Malfunction - We have resolved the source of the delay. The system is now processing the backlog of jobs. We expect the situation to return to normal soon.

(22. Jul, 08:00) Malfunction - We are experiencing delays in the processing of background jobs in d.velop invoices. We are investigating the issue.

[Resolved] Problems with automated export from inbound to Microsoft SharePoint

Tue, 19 Jul 2022 13:51:59 +0000

(21. Jul, 10:12) Resolved - The problem has been resolved.

(19. Jul, 13:51) Malfunction - The automated export from inbound to Microsoft SharePoint is not possible. Affected inbound batches are stuck in saving status.

[Resolved] signing with swisscom not possible

Thu, 14 Jul 2022 09:10:00 +0000

(14. Jul, 09:10) Malfunction - signing with swisscom not possible.

(14. Jul, 13:30) Resolved - The issue has been resolved.

[Resolved] Problems sending notification

Thu, 07 Jul 2022 18:15:00 +0000

(07. Jul, 20:45) Resolved - The problems have been resolved.

(07. Jul, 18:15) Malfunction - Notifications by email are currently not being delivered.

[Resolved] Latency Problems

Mon, 04 Jul 2022 13:13:00 +0000

(04. Jul, 14:16) Resolved - The problems have been resolved.

(04. Jul, 13:13) Malfunction - We observe partially long running requests.

[Resolved] Problems with the invoice workflow

Mon, 20 Jun 2022 14:05:00 +0000

(20. Jun, 14:40) Resolved - d.velop invoices is fully available again.

(20. Jun, 14:05) Malfunction - We are experiencing issues with the workflow component of d.velop invoices. We are investigating the issue.

[Resolved] sending sms tan error

Fri, 20 May 2022 10:57:00 +0000

(20. May, 10:57) Malfunction - The sign-me service can not send sms tans right now.

(20. May, 12:15) Resolved - The issue has been resolved.

[Resolved] High response times from d.velop invoices

Mon, 09 May 2022 11:00:00 +0000

(09. May, 11:00) Malfunction - We are seeing high response times for the workflow component of d.velop invoices. We are investigating.

(09. May, 11:45) Resolved - The issue has been resolved.

[Resolved] DMS interrupted

Fri, 29 Apr 2022 07:28:00 +0000

(29. Apr, 13:05) Resolved - The problems have been resolved.

(29. Apr, 07:28) Malfunction - DMS functionality is partially disrupted.

[Resolved] Latency problems

Wed, 13 Apr 2022 09:05:00 +0000

(13. Apr, 09:25) Resolved - Latency problems were solved.

(13. Apr, 09:05) Malfunction - There are currently some higher latency values.

[Resolved] Latency problems

Fri, 08 Apr 2022 15:25:00 +0000

(08. Apr, 16:35) Resolved - Latency problems were solved.

(08. Apr, 15:25) Malfunction - There are currently some higher latency values.

[Resolved] Temporary problems with d.velop inbound

Fri, 25 Mar 2022 09:25:00 +0000

(25. Mar, 15:55) Resolved - The problems have been resolved.

(25. Mar, 15:35) Malfunction - There are currently some problems with d.velop inbound

(25. Mar, 14:15) Resolved - The problems have been resolved.

(25. Mar, 13:58) Malfunction - There are currently some problems with d.velop inbound

(25. Mar, 12:04) Resolved - The problems have been resolved.

(25. Mar, 11:52) Malfunction - There are currently some problems with d.velop inbound

(25. Mar, 09:50) Resolved - The problems have been resolved.

(25. Mar, 09:25) Malfunction - There are currently some problems with d.velop inbound

[Resolved] Problems with master data in invoice workflow

Thu, 24 Feb 2022 07:00:00 +0000

(24. Feb, 08:47) Malfunction - Some customers are reporting issues with master data selection and recognition. We are investigating the issue.

(24. Feb, 09:02) Malfunction - We have identified the issue and are working on a resolution.

(24. Feb, 09:14) Malfunction - We have resolved the core issue. Service should be restored to normal operation for most customers within the next minutes. Service disruption may continue for some customers. We are working on a solution for those customers.

(24. Feb, 14:15) Resolved - Service has been restored for all users.

[Resolved] Problems with invoice workflow

Wed, 26 Jan 2022 08:45:00 +0000

(26. Jan, 09:05) Resolved - Problems have been resolved.

(26. Jan, 08:45) Malfunction - We are experiencing issues with the invoice workflow.

[Resolved] d.velop inbound unavailable

Mon, 17 Jan 2022 11:40:00 +0000

(17. Jan, 12:55) Resolved - The problems have been resolved.

(17. Jan, 11:40) Malfunction - Currently d.velop inbound is not available

[Resolved] Gateway timeouts

Mon, 17 Jan 2022 11:27:00 +0000

(17. Jan, 11:39) Resolved - The problems have been resolved.

(17. Jan, 11:27) Malfunction - d.velop Cloud components are not accessible. Gateway time-out or Internal Server Error messages are displayed. The analysis of the error is started.

[Resolved] Latency Problems

Thu, 13 Jan 2022 12:28:00 +0000

(13. Jan, 14:48) Resolved - Problem resolved.

(13. Jan, 12:28) Malfunction - Login functionality is partially disrupted.

[Resolved] Login Timeouts

Tue, 16 Nov 2021 17:00:00 +0000

(16. Nov, 17:10) Resolved - Problem resolved.

(16. Nov, 17:00) Malfunction - Login functionality is partially disrupted.

[Resolved] Problems with the booking process and configuration packages

Mon, 11 Oct 2021 09:30:00 +0000

(19. Oct, 12:30) Resolved - The issue has been resolved and the service is operating normally.

(11. Oct, 09:30) Malfunction - There are increasing problems with the booking process of d.velop documents. This leads to long waiting times and sometimes to the cancellation of the booking process. Furthermore, there are problems with the import of configuration packages. We are working hard to find a solution to this problem.

[Resolved] Task problems

Tue, 14 Sep 2021 21:00:00 +0000

(15. Sep, 08:40) Malfunction - Currently there are problems with the task functionality.

(15. Sep, 10:45) Malfunction - Task functionality has been restored.

[Resolved] Increased error rate

Fri, 06 Aug 2021 12:30:00 +0000

(06. Aug, 15:32) Resolved - The issue has been resolved and the service is operating normally.

(06. Aug, 12:30) Malfunction - We are investigating increased errors for some features of d.velop documents.

[Resolved] Slow document import

Thu, 22 Jul 2021 14:50:00 +0000

(22. Jul, 16:45) Resolved - End of the malfunction

(22. Jul, 16:05) Update - The majority of imported documents can be re-imported in an acceptable processing time.

(22. Jul, 14:50) Malfunction - The document import is severely slowed down. An import currently takes about 30 seconds.

[Resolved] Gateway timeouts

Tue, 13 Jul 2021 14:12:00 +0000

(13. Jul, 15:50) Resolved - The problems have been completely resolved. The cause was a network failure in the Frankfurt data centre.

(13. Jul, 14:31) Update - The problems have been partially solved.

(13. Jul, 14:12) Malfunction - d.velop Cloud components are not accessible. Gateway time-out messages are displayed. The analysis of the error is started.

[Resolved] DMS not accessible

Sat, 10 Jul 2021 11:35:00 +0000

(11. Jul, 11:26) Resolved - The problem is solved, the DMS service is accessible again.

(10. Jul, 11:35) Malfunction - DMS service not available. The error message “The repository is currently not available” appears."

[Resolved] Probleme bei der Anmeldung

Fri, 30 Apr 2021 19:05:00 +0000

(30. Apr, 19:36) Gelöst - Die Probleme bei der Anmeldung sind gelöst.

(30. Apr, 19:05) Störung - Aktuell gibt es Probleme bei der Anmeldung.

[Resolved] DMS nicht erreichbar

Thu, 01 Apr 2021 10:28:00 +0000

(01. Apr, 10:40) Störung - DMS-Dienst nicht erreichbar

(01. Apr, 12:52) Gelöst - Das Problem ist gelöst, der DMS-Dienst ist wieder erreichbar.

[Resolved] Kacheln im Cloud-Center nicht sichtbar

Thu, 25 Feb 2021 07:00:00 +0000

(25. Feb, 08:15) Gelöst - Problem behoben, die Kacheln werden wieder angezeigt.

(15. Feb, 07:00) Störung - Die Kacheln im Cloud-Center sind nicht sichtbar.

[Resolved] Login Probleme

Fri, 05 Feb 2021 07:10:00 +0000

(05. Feb, 09:17) Gelöst - Die login-Probleme sind gelöst.

(05. Feb, 07:10) Störung - Aktuell gibt es Probleme beim login.

[Resolved] Ausfall der ProcessApp

Wed, 03 Feb 2021 14:13:00 +0000

(03. Feb, 14:20) Gelöst - Die ProcessApp ist wieder verfügbar.

(03. Feb, 14:13) Störung - Oberflächen und UIs der ProcessApp können nicht aufgerufen werden.

[Resolved] Dms & Dmsconfig werfen regelmäßig "Unbekannte Fehler"

Wed, 23 Dec 2020 11:30:00 +0000

(23. Dec, 14:30) Gelöst - Neustart des fehlerhaften d.3 Gateways behebt den Fehler

(23. Dec, 11:30) Störung - Ausfall eines der zwei d.3 Gateways im PROD-DMS-Account

[Resolved] Keine Anmeldung möglich

Mon, 30 Nov 2020 18:04:00 +0000

(30. Nov, 18:15) Gelöst - Neue EC2 Instanzen wurden automatisch bereitgestellt

(30. Nov, 18:04) Störung - Ausfall von 2 EC2 Instanzen durch Überlast

[Resolved] d.velop inbound scan war nicht oder nur eingeschränkt erreichbar

Wed, 25 Nov 2020 10:48:00 +0000

(25. Nov, 11:20) Gelöst - d.velop inbound scan ist wieder erreichbar.

(25. Nov, 10:48) Störung - Aktuell ist d.velop inbound scan nicht oder nur eingeschränkt erreichbar.

[Resolved] Ausfall d.velop inbound scan

Tue, 17 Nov 2020 08:10:00 +0000

(17. Jan, 09:50) Gelöst - d.velop inbound scan ist wieder erreichbar.

(17. Jan, 08:10) Störung - Aktuell ist d.velop inbound scan nicht erreichbar.

[Resolved] Ausfall d.velop inbound scan

Mon, 16 Nov 2020 13:28:00 +0000

(16. Nov, 14:05) Gelöst - d.velop inbound scan ist nun wieder erreichbar

(16. Nov, 13:28) Störung - Aktuell ist d.velop inbound scan nicht erreichbar

[Resolved] Ausfall d.velop inbound scan

Thu, 12 Nov 2020 15:08:00 +0000

(12. Nov, 15:18) Gelöst - d.velop inbound scan und d.ecs config ist nun wieder vollständig erreichbar.

(12. Nov, 15:08) Störung - Aktuell gibt es Probleme beim Zugriff auf d.velop inbound scan und d.ecs config.

[Resolved] Sporadische Fehlermeldungen bei den Applikationen Sign, DMS und Inbound

Wed, 11 Nov 2020 19:05:00 +0000

(12. Nov, 11:30) Gelöst - Die Störung ist behoben. Die Zwischenspeicherung größerer Dokumente funktioniert wieder.

(11. Nov, 19:05) Störung - Es gibt Probleme bei der Übermittlung größerer Dokumente an die Applikationen Sign, DMS und Inbound.

[Resolved] Probleme bei der Anmeldung

Tue, 10 Nov 2020 09:55:33 +0000

(10. Nov, 10:20) Gelöst - Das Problem ist behoben.

(10. Nov, 09:55) Störung - Durch eine Autoskalierung kam es zu Fehlern bei der Anmeldung, der Anzeige des Userprofils und der Usermanagement-App.

[Resolved] Probleme bei der Anmeldung

Fri, 16 Oct 2020 07:55:00 +0000

(16. Oct, 08:35) Gelöst - Das Problem ist behoben

(16. Oct, 07:55) Störung - Durch eine fehlerhafte Autoskalierung kam es zu Fehlern bei der Anmeldung, der Anzeige des Userprofils und der Usermanagement-App.

[Resolved] Bearbeiten von Stapeln in d.velop inbound scan

Wed, 14 Oct 2020 10:36:00 +0000

(14. Oct, 11:41) Gelöst - d.velop inbound scan ist nun wieder vollständig erreichbar.

(14. Oct, 10:38) Die Ursache ist behoben. Vereinzelt kommt es weiterhin zu Probleme beim Zugriff auf Stapel.

(14. Oct, 10:36) Störung - Aktuell gibt es Probleme beim Bearbeiten von Stapeln in d.velop inbound scan.

[Resolved] Erreichbarkeit der d.velop inbound scan

Mon, 21 Sep 2020 08:10:00 +0000

(21. Sep, 08:16) Gelöst - d.velop inbound scan ist nun wieder erreichbar

(21. Sep, 08:10) Störung - Aktuell ist d.velop inbound scan nicht erreichbar

[Resolved] Timeouts bei Anfragen an die ProcessApp

Wed, 05 Aug 2020 10:02:00 +0000

(05. Aug, 10:28) Gelöst - Die ProcessApp ist wieder verfügbar.

(05. Aug, 10:02) Störung - Die ProcessApp liefert in bestimmten Fällen Timeouts.

[Resolved] Verzögerung bei der Erstellung von PDF-Dateien und Ermittlung des Volltextes

Fri, 17 Jul 2020 11:03:00 +0000

(17. Jul, 11:03) Störung - Aktuell werden keine Volltextinformationen und PDF-Dateien für neu importiere Dokumente erstellt.

(17. Jul, 12:31) Gelöst - Dienst läuft wieder. Während des Ausfalls importierte Dokumente werden automatisch erneut verarbeitet.

(17. Jul, 13:15) Alle Dokumente wurde in der Zwischenzeit erfolgreich verarbeitet.

[Resolved] Erreichbarkeit der d.velop inbound scan

Mon, 13 Jul 2020 15:53:00 +0000

(13. Jul, 16:56) Gelöst - d.velop inbound scan ist nun wieder erreichbar.

(13. Jul, 15:53) Störung - Aktuell ist d.velop inbound scan nicht erreichbar.

[Resolved] Gateway Timeouts

Mon, 22 Jun 2020 15:02:00 +0000

(22. Jun, 15:06) Gelöst - Das Problem wurde behoben. Ursache war ein Ressourcenengpass auf einer der Routinginstanzen.

(22. Jun, 15:02) Störung - Aktuell erhalten Kunden Gateway Timeout Meldungen (HTTP-Statuscode 504).

[Resolved] Timeouts bei IDP

Thu, 18 Jun 2020 13:51:00 +0000

(18. Jun, 14:08) Gelöst - Das Problem wurde behoben. Ursache war eine hohe CPU-Last auf einer Instanz.

(18. Jun, 13:51) Störung - Aktuell kommt es zu Timeouts bei der Authentifizierung

[Resolved] Timeouts beim Routing

Thu, 18 Jun 2020 09:00:00 +0000

(18. Jun, 09:13) Gelöst - Das Problem wurde behoben. Ursache war eine Konfigurationsänderung, die zurück genommen wurde.

(18. Jun, 09:00) Störung - Aktuell kommt es zu Problemen beim Netzwerkrouting. Kunden erhalten Timeouts und 401 HTTP-Statuscodes.

[Resolved] Erhöhte Serverfehlerrate und Latenzprobleme

Wed, 03 Jun 2020 10:35:00 +0000

(03. Jun, 11:05) Gelöst - Teilweise erhöhte Fehlerrate und Latenzen, die zu Problemen bei der Anmeldung geführt haben.

[Resolved] Hohe Latenz und Login-Probleme

Tue, 26 May 2020 13:15:00 +0000

(02. Jun, 13:00) Gelöst - Die Probleme sind aufgetreten, da die Apps nach der Aktualisierung zu viele Ressourcen des Systems belegt haben.

(26. May, 13:51) Gelöst - Die Probleme sind gelöst. Eine weitere Analyse wird durchgeführt.

(26. May, 13:15) Störung - Aktuell kommt es bei Anfragen zu hohen Laufzeiten. Eine Anmeldung an der Cloud-Plattform ist bei einigen Mandanten nicht möglich.

[Resolved] Kachelübersicht im alten Design

Tue, 19 May 2020 09:02:00 +0000

(19. May, 09:41) Gelöst - Problem behoben, Oberfläche wieder aktuell

(19. May, 09:02) Störung - Aktuell wird die alte Oberfläche der Home-App angezeigt.

[Resolved] Keine Suche oder Ablage in d.velop documents möglich

Mon, 18 May 2020 09:24:00 +0000

(18. May, 10:12) Gelöst - Einer der Dienste stand kurzzeitig nicht bereit.

(18. May, 09:24) Störung - Aktuell sind in d.velop documents keine Archive erreichbar. Somit ist keine Suche oder Ablage möglich.

[Resolved] Kachel- oder Profilbild-Anzeige Probleme

Wed, 29 Apr 2020 11:55:00 +0000

(29. Apr, 12:10) Gelöst - Ausgelöst wurde das Problem durch ungewollte Änderungen an einer API. Dieses Problem ist nun behoben.

(29. Apr, 11:55) Störung - Aktuell kommt bei der Anzeige von Kachel oder des Profilbilds zu Problemen.

[Resolved] 404 Meldungen bei vereinzelten Apps

Mon, 24 Feb 2020 08:21:00 +0000

(24. Feb, 09:35) Gelöst - Ausgelöst wurde das Problem durch eine fehlerhafte Auflösung von Abhängigkeiten zwischen Apps. Diese Probleme sind jetzt behoben.

(24. Feb, 08:21) Störung - Aktuell kommt es beim Aufruf einiger Apps zu 404 Meldungen.

[Resolved] sporadische Timeouts

Mon, 13 Jan 2020 10:02:00 +0000

(28. Jan, 15:10) Gelöst - Parallele Änderungen (z.B. häufiges buchen von Apps) resultierten im Ausfall einzelner Routing Instanzen. Dies führe zu sporadischen “Gateway Timeout Error (504)” Meldungen. Die jeweils defekte Routing Instanz wurde innerhalb von 5 Minuten automatisiert beendet und ersetzt. Vollständige Historie aller Ausfälle in Bezug auf dieses Problem:

2020-01-28 11:38 Uhr und 14:31 Uhr
2020-01-24 11:08 Uhr
2020-01-22 10:14 Uhr
2020-01-21 11:45 Uhr
2020-01-13 10:02 Uhr

(13. Jan, 10:10) Störung - Aktuell kommt es bei Aufrufen der d.velop cloud zu vereinzelten Timeout Meldungen