All Systems Operational

Agent Interface Operational
Agent Interface Operational
Analytics Operational
Search Operational
Conversation Offers (WSS connection) Operational
Knowledge management Operational
Dashboard Operational
Email Operational
Inbound Operational
Outbound Operational
Telephony & SMS Operational
Inbound Operational
Outbound Operational
WebRTC Operational
SMS Operational
Other Channels Operational
Facebook Messenger & Instagram Operational
WhatsApp Operational
Chat & Dixa Messenger Operational
Trustpilot Operational
Conversation Routing Operational
Automations Operational
Flows Operational
Integrations Operational
Custom Cards Operational
Dixa API, Exports API and Integrations API Operational
Outbound Webhooks Operational
Inbound Webhooks Operational
Data Sync Integrations Operational
Dixa Knowledge Operational
Knowledge Bases Operational
AI Features Operational
AI Copilot Operational
Mim AI agent Operational
Voice transcripts Operational
Intent detection Operational
Smart Replies Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance – Analytics Mar 26, 2026 22:00 - Mar 27, 2026 01:00 CET

Date: Thursday, 26 March
Time: 10:00 PM – 1:00 AM CET (9:00 PM – 12:00 AM UTC)
As part of our ongoing infrastructure improvements, we will be performing a scheduled upgrade to the underlying Analytics infrastructure, including the database and other services.
During the upgrade, data ingestion will be briefly paused. This will temporarily affect the liveness of Real-Time Dashboards, Essential Analytics, and the Analytics API, and may cause additional delays in Advanced Insights.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to [email protected] with any questions.
Posted on Mar 10, 2026 - 13:14 CET
Mar 22, 2026

No incidents reported today.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026
Degraded performance: AiCoPilot: Smart replies
Resolved - All known issues to this incident have been resolved. We thank you for your patience and cooperation.

Post mortem about this incident will be posted within 5 business days.
Mar 18, 20:52 CET
Update - Our engineering team is actively investigating the root cause.
This might take some time to fully resolve and we will continue to provide updates here on daily basis.
We apologize for any inconvenience caused and thank you for your patience.
Mar 18, 18:17 CET
Update - We are further investigating the matter.
Thank you for your patience.
Mar 18, 16:48 CET
Update - We are continuing to investigate this issue.
Mar 18, 16:02 CET
Investigating - We are experiencing some difficulties with the AiCoPilot feature "Smart Replies". We are investigating the matter.

Next update at 3:30 PM UTC
Mar 18, 16:02 CET
Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026
Degraded performance
Postmortem - Read details
Mar 13, 13:27 CET
Resolved - All known issues linked to this incident have been fixed and full recovery of the platform has been confirmed.
We thank you for your patience and cooperation.

A postmortem will be published within 5 business days.
Mar 11, 12:31 CET
Monitoring - A fix has been deployed and we are observing improvements across system metrics. Our team will continue to actively monitor the situation until full recovery is confirmed.

Next update: 12:30 CET
Mar 11, 11:54 CET
Update - We continue to actively work on resolving this incident with the highest priority. Our team remains fully engaged and further updates will follow as our investigation progresses.

Next update: 12:00 hs
Mar 11, 11:35 CET
Identified - We have identified some additional disruptions in the service. Our team is actively working on a fix.

Next update: 11:30hs
Mar 11, 10:59 CET
Update - We continue to observe improvements. We can confirm there was no data loss. Please note that as a side effect, some conversations may have been routed to the default queue. We apologize for any inconvenience caused.

Next update: 11:00 CET
Mar 11, 10:31 CET
Update - We are continuing to monitor system metrics and are observing a recovering trend.

Next update: 10:30 CET
Mar 11, 10:14 CET
Monitoring - Our teams has now identified the issue. We are working on a fix, that will resolve the issue. We will provide more information soon.

Next update at 10:10 CET
Mar 11, 09:54 CET
Update - We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Mar 11, 09:51 CET
Update - We are receiving reports of slowness in the agent interface. We are investigating the issue.

Next update at 09:50 CET
Mar 11, 09:34 CET
Investigating - We have received reports of instability in the platform. We are investigating the issue. Updates will follow
Mar 11, 09:18 CET
Scheduled Maintenance – Knowledge Base
Completed - The scheduled maintenance has been completed.
Mar 11, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 07:00 CET
Scheduled - Date: Wednesday, March 11, 2026
Time: 07:00–08:00 CET (06:00–07:00 UTC)
Following our recent infrastructure improvements, we will be performing a routine technical deployment for our Knowledge Base during this window. No downtime is expected.
We will notify when the maintenance has been completed. Please do not hesitate to reach out to [email protected] with any questions.
Mar 10, 12:39 CET
Mar 10, 2026
Degraded performance
Postmortem - Read details
Mar 16, 18:04 CET
Resolved - We can confirm that the issue has been resolved.
A postmortem report will be published within 5 business days.
Mar 10, 18:03 CET
Update - We are continuing to monitor the situation. While the Help Center (Dixa Knowledge) has largely recovered, some custom CSS styling issues remain. We will provide a further update shortly
Mar 10, 14:48 CET
Monitoring - A fix has been deployed and we are seeing significant improvements to the Help Center (Dixa Knowledge).
Some images and custom styling may still not display correctly yet. Our team is actively working to resolve this.

Next update: 14:30 CET.
Mar 10, 14:13 CET
Identified - Our teams has now identified the issue. We are working on a fix, that will resolve the issue.
We will provide more information soon.

Next update at 14:10 CET
Mar 10, 13:57 CET
Investigating - We are currently investigating an issue affecting the Help Center (Dixa Knowledge).

We will provide a further update by 14:00 CET.
Mar 10, 13:38 CET
Scheduled Maintenance – Knowledge Base
Completed - The scheduled maintenance has been completed.
Mar 10, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 07:00 CET
Scheduled - Date: Tuesday, March 10, 2026
Time: 07:00–08:00 CET (06:00–07:00 UTC)

We will be performing a routine technical deployment for our Knowledge Base during this window. This is part of ongoing improvements to our underlying infrastructure. No downtime is expected.

We will notify when the maintenance has been completed. Please do not hesitate to reach out to [email protected] with any questions.
Mar 9, 18:51 CET
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

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