https://status.docusign.com Statuspage Wed, 18 Mar 2026 00:33:48 +0000 <p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>00:13</var> UTC</small><br><strong>Identified</strong> - A subset of CLM customers may experience incomplete search results for historical documents on EU21. We are implementing a fix.</p> Wed, 18 Mar 2026 00:15:27 +0000 https://status.docusign.com/incidents/qymrd3zcpkjk https://status.docusign.com/incidents/qymrd3zcpkjk <p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>23:40</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.<br /><br />Customers in EU21 may have experienced an inability to access the site from 2026-03-14 01:25 AM UTC until 2026-03-17 12:15 AM UTC. Following initial recovery, some customers may have experienced the following issues until 2026-03-17 22:23 UTC: missing historical search results, failures in workflows involving search steps, missing or outdated company logos, and inaccurate reporting of DocuSign envelope statuses.<br /><br />Customers in US11 may have experienced an inability to access the site from 2026-03-14 01:25 AM UTC until March 14, 9:25 AM UTC.<br /><br />Customers in US12 may have experienced an inability to access the site from 2026-03-14 01:25 AM UTC until March 15, 1:30 AM UTC.<br /><br />Customers in US13 may have experienced an inability to access the site from 2026-03-14 01:25 AM UTC until March 15, 1:30 AM UTC.<br /><br />Customers in EU11 may have experienced an inability to access the site from 2026-03-14 01:25 AM UTC until March 15, 4:10 AM UTC and from March 16, 8:10 PM UTC until March 16, 10:58 PM UTC.<br /><br /><br />An RCA is anticipated to be shared here by 2026-03-19 12:00 AM UTC</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>19:40</var> UTC</small><br><strong>Update</strong> - We continue to monitor the environment to ensure stability. <br /><br />Any company logos that were missing or outdated have been updated.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>04:36</var> UTC</small><br><strong>Update</strong> - We continue to monitor the environment to ensure stability. Updates will be posted less often during monitoring unless a significant issue develops.<br /><br />Customers may notice some visual issues, such as custom logos not appearing. Services are functional.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>00:51</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.<br /><br />Customers may notice some visual issues, such as custom logos not appearing. Services are functional.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>22:03</var> UTC</small><br><strong>Update</strong> - The failover steps for EU21 are nearing completion. A subset of customers have been enabled and we are monitoring carefully.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>19:25</var> UTC</small><br><strong>Update</strong> - We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>17:19</var> UTC</small><br><strong>Update</strong> - We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>15:15</var> UTC</small><br><strong>Update</strong> - We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>12:49</var> UTC</small><br><strong>Update</strong> - We are still continuing to work through the failover steps for EU21.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:12</var> UTC</small><br><strong>Update</strong> - We are still continuing to work through the failover steps for EU21, additional engineering resources have been engaged. EU11 is now full recovered.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:03</var> UTC</small><br><strong>Update</strong> - We are still continuing to work through the failover steps for EU21. EU11 is now showing signs of recovery and we are continuing to monitor the health of the site to ensure stability.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>10:46</var> UTC</small><br><strong>Update</strong> - We are still continuing to work through the failover steps for EU21. Eu11 Remains in a degraded state, additional engineering teams haven been engaged and triage is continuing.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>09:32</var> UTC</small><br><strong>Update</strong> - We are still continuing to work through the failover steps for EU21. Engineering teams are still triaging issues on EU11.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>08:58</var> UTC</small><br><strong>Update</strong> - We are continuing to work through the failover steps for EU21. We have identified the issue with EU11 and are now working to implement a fix to restore service.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>08:27</var> UTC</small><br><strong>Update</strong> - We are continuing to work through the failover steps for EU21. We are now seeing additional impact to our EU11 site and have engaged further engineering resources to triage.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>06:59</var> UTC</small><br><strong>Update</strong> - We are continuing to work through the failover steps for EU21. Meanwhile, we have implemented a fix and are seeing improved stability on our EU11 environment.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>04:49</var> UTC</small><br><strong>Update</strong> - We are continuing to work through the failover steps for EU21. Meanwhile, we have implemented a fix and are seeing improved stability on our EU11 environment.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>03:31</var> UTC</small><br><strong>Update</strong> - We have identified an intermittent degradation in our EU11 environment and are working on fixing it.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>02:47</var> UTC</small><br><strong>Update</strong> - We are continuing to work through failover steps.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>00:51</var> UTC</small><br><strong>Update</strong> - We are continuing to work through failover steps.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>23:25</var> UTC</small><br><strong>Update</strong> - We have identified that the recovery of EU21 will require the failover of our compute systems. This is a complex operation and will take some time. We will provide updates every 2 hours as recovery progresses.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>22:31</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Update</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:17</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:40</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>04:23</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>23:41</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>23:11</var> UTC</small><br><strong>Update</strong> - We are continuing to remediate impact to EU21 customers.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>22:09</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>20:24</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>18:27</var> UTC</small><br><strong>Update</strong> - We are continuing to remediate impact to EU11 and EU21 customers.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:58</var> UTC</small><br><strong>Identified</strong> - We are continuing to work on a fix for EU21 customers.  EU21 customers may observe issues accessing the site.  EU11 customers may see intermittent issues generating documents.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:54</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented for US sites as of approximately 09:00 UTC.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:59</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:19</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:17</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>06:07</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>03:11</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:42</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:27</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:08</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:07</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Tue, 17 Mar 2026 23:40:29 +0000 https://status.docusign.com/incidents/w0zhlds1vpnv https://status.docusign.com/incidents/w0zhlds1vpnv <p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>22:06</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>21:41</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>20:49</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>20:23</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>19:23</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>18:15</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Thu, 12 Mar 2026 22:06:42 +0000 https://status.docusign.com/incidents/ly0l0dkw86kh https://status.docusign.com/incidents/ly0l0dkw86kh <p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>00:24</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>23:21</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>22:02</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>21:04</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>20:15</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>18:49</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>18:11</var> UTC</small><br><strong>Update</strong> - Incident is actively being investigated.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>17:28</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:58</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:12</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Wed, 11 Mar 2026 00:24:10 +0000 https://status.docusign.com/incidents/9l7b4n0y93zd https://status.docusign.com/incidents/9l7b4n0y93zd <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:57</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:49</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:37</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p> Fri, 06 Mar 2026 18:57:49 +0000 https://status.docusign.com/incidents/p8jm1p3cj682 https://status.docusign.com/incidents/p8jm1p3cj682 <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:50</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>16:41</var> UTC</small><br><strong>Update</strong> - Our team is working closely with the payment gateway to resolve the issue. We are monitoring the situation and will post an update here as soon as we receive one.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>23:22</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>19:26</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>18:45</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Thu, 05 Mar 2026 20:50:15 +0000 https://status.docusign.com/incidents/yfdmwt8bl4kk https://status.docusign.com/incidents/yfdmwt8bl4kk <p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:59</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:04</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p> Tue, 24 Feb 2026 11:59:08 +0000 https://status.docusign.com/incidents/jf0070svphsz https://status.docusign.com/incidents/jf0070svphsz <p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>15:51</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>14:57</var> UTC</small><br><strong>Investigating</strong> - A subset of customers may be experiencing intermittent latency on executing send and receive jobs. Our engineering teams are engaged on this and are actively triaging.</p> Tue, 17 Feb 2026 15:51:15 +0000 https://status.docusign.com/incidents/93zywlk16c3k https://status.docusign.com/incidents/93zywlk16c3k <p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>22:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>21:50</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>21:26</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Mon, 16 Feb 2026 22:19:29 +0000 https://status.docusign.com/incidents/bvmymr9j2k5h https://status.docusign.com/incidents/bvmymr9j2k5h <p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>21:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />Some customers may have experienced errors or delays with login, browsing, generating, or previewing documents from 2026-02-15 07:47 PM UTC until 2026-02-15 09:57 PM UTC.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>21:45</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>20:50</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Sun, 15 Feb 2026 21:56:56 +0000 https://status.docusign.com/incidents/kqx2h605jkmd https://status.docusign.com/incidents/kqx2h605jkmd <p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:26</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:13</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:13</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:02</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:18</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue with Microsoft.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>14:10</var> UTC</small><br><strong>Investigating</strong> - Some DEMO/UAT customers may experience issues with several functionalities including but not limited to:<br /><br />- Webforms fail to save<br />- Document ingestion failure<br />- ID verification fields and healthcare fields not available in prepare<br />- Parts of Navigator failure to load</p> Sun, 15 Feb 2026 17:26:42 +0000 https://status.docusign.com/incidents/lxjzzb7dz8t3 https://status.docusign.com/incidents/lxjzzb7dz8t3 <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>22:05</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.<br /><br />A subset of customers may have experienced issues accessing Insight product from 2026-02-03 12:55 AM UTC until 2026-02-03 10:04 PM UTC.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>19:27</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>17:25</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>15:29</var> UTC</small><br><strong>Update</strong> - Our engineering teams are continuing efforts to restore functionality to affected customers.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>14:01</var> UTC</small><br><strong>Identified</strong> - A subset of customers may still be experiencing issues with accessing their Insight product after the maintenance window. Our engineering teams are actively engaged and in progress of remediation.</p> Tue, 03 Feb 2026 22:05:28 +0000 https://status.docusign.com/incidents/0sqj9ljmq127 https://status.docusign.com/incidents/0sqj9ljmq127 <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>05:41</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.<br /><br />Customers may have experienced degradation from 2026-02-02 11:04 PM UTC until 2026-02-03 05:42 AM UTC.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>03:48</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>03:29</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p> Tue, 03 Feb 2026 05:41:38 +0000 https://status.docusign.com/incidents/shr5lntvh60l https://status.docusign.com/incidents/shr5lntvh60l <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>01:40</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.<br /><br />Customers may have experienced degradation from 2026-02-02 11:04 PM UTC until 2026-02-03 05:42 AM UTC.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>01:28</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>01:23</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>01:12</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>01:06</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Tue, 03 Feb 2026 01:40:11 +0000 https://status.docusign.com/incidents/dnv2l42hk3yh https://status.docusign.com/incidents/dnv2l42hk3yh <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>17:07</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:27</var> UTC</small><br><strong>Monitoring</strong> - Performance has improved and we are monitoring.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>16:15</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p> Mon, 02 Feb 2026 17:07:46 +0000 https://status.docusign.com/incidents/y921hwljjttn https://status.docusign.com/incidents/y921hwljjttn <p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>17:22</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.<br /><br />Some customers may have experienced an error when uploading a workflow in Maestro from 2026-01-29 04:06 PM UTC until 2026-01-29 05:00 PM UTC.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>16:42</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>16:34</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p> Thu, 29 Jan 2026 17:22:57 +0000 https://status.docusign.com/incidents/8j73cj9v7sbz https://status.docusign.com/incidents/8j73cj9v7sbz <p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>17:19</var> UTC</small><br><strong>Resolved</strong> - Clients should no longer experience issues with tabs being automatically deleted during envelope creation. <br /><br />If issues persist, clients are advised to log out and log back in.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>17:17</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>16:59</var> UTC</small><br><strong>Update</strong> - Temporary Workaround<br /><br />Customers can switch back to the old User Interface by following these steps:<br /><br />Go to Admin<br />Select Sending Settings<br />Disable “New Sending Experience”<br />Save changes</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>16:53</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p> Thu, 29 Jan 2026 17:19:36 +0000 https://status.docusign.com/incidents/2g9v5bq4q8c6 https://status.docusign.com/incidents/2g9v5bq4q8c6 <p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>19:42</var> UTC</small><br><strong>Resolved</strong> - The issue impacting Agreement Desk has been resolved, and normal service has been restored.<br /><br />Customers should now be able to create tickets and view newly created tickets and recent updates as expected.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>19:37</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue impacting Agreement Desk in NA1 - NA4.<br /><br />Some customers may experience problems creating tickets, or may not see newly created tickets or recent updates appear as expected. Our teams are actively working to identify the cause and restore normal service.<br /><br />We will share updates as more information becomes available.</p> Mon, 26 Jan 2026 19:42:28 +0000 https://status.docusign.com/incidents/jdxxy8fg6l7d https://status.docusign.com/incidents/jdxxy8fg6l7d <p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>23:55</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.<br /><br />Users may have experienced reporting data delays.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>21:20</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>02:07</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix. Please refer to https://www.docusign.com/trust/alerts/planned-maintenance-for-clm-production-na21-customers-january-24-2026 for more information.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>00:07</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being scheduled.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>23:31</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Sat, 24 Jan 2026 23:55:26 +0000 https://status.docusign.com/incidents/5b3j0ykn7464 https://status.docusign.com/incidents/5b3j0ykn7464 <p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>20:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Customers should no longer be experiencing timeouts running reports or exports.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>18:28</var> UTC</small><br><strong>Identified</strong> - Customers may experience issues with reports and exports timing out. Teams have identified the issue and are working towards a resolution</p> Wed, 21 Jan 2026 20:04:30 +0000 https://status.docusign.com/incidents/rmqdks8x2ssg https://status.docusign.com/incidents/rmqdks8x2ssg <p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />Customers may have experienced intermittent latency and delays in tasks such as document preview and document generation from 2026-01-21 04:39 PM UTC until 2026-01-21 07:11 PM UTC.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>19:17</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>18:37</var> UTC</small><br><strong>Update</strong> - We continue to investigate. The latency is intermittent.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>18:09</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>17:49</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> Wed, 21 Jan 2026 20:00:07 +0000 https://status.docusign.com/incidents/vm7zg9zs8ttv https://status.docusign.com/incidents/vm7zg9zs8ttv <p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>17:47</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>17:43</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>17:03</var> UTC</small><br><strong>Investigating</strong> - Users may experience throttling errors and/or rejected requests on their accounts.</p> Tue, 20 Jan 2026 18:00:31 +0000 https://status.docusign.com/incidents/p4jnt9dp7tg3 https://status.docusign.com/incidents/p4jnt9dp7tg3 <p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>19:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />Customers may have experienced latency or errors from 2026-1-15 04:24 PM UTC until 2026-1-15 7:30 PM UTC.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>19:31</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>19:15</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p> Thu, 15 Jan 2026 19:52:06 +0000 https://status.docusign.com/incidents/ckgfz4lmsm30 https://status.docusign.com/incidents/ckgfz4lmsm30 <p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>Resolved</strong> - Some customers experienced a failure to deliver SMS notifications to Japanese cell phone recipients due to a telecom outage.<br /><br />Customers may have experienced errors from 2026-01-15 12:42:18 AM UTC to 2026-1-16 11:16:00 AM UTC.</p> Thu, 15 Jan 2026 01:00:00 +0000 https://status.docusign.com/incidents/brtdxysslk1g https://status.docusign.com/incidents/brtdxysslk1g <p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>20:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>19:33</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the fix for any further issues.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>04:55</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>22:53</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>19:33</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>04:19</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>02:05</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>22:52</var> UTC</small><br><strong>Identified</strong> - A subset of CLM customers may experience workflow failures. The issue has been identified and a fix is being implemented.</p> Wed, 14 Jan 2026 20:30:00 +0000 https://status.docusign.com/incidents/1wd678ndy3kh https://status.docusign.com/incidents/1wd678ndy3kh