Health Wallet Status - Incident History

Partner API - Partial Degradation

Mon, 01 Dec 2025 11:43:00 -0600

Dec 1, 11:43 CST
Resolved - Our production partner API and webhook server became unavailable, returning HTTP 404 errors for all endpoints during 11:43 AM CST to 1:28 PM CST. This resulted in service disruptions for partners and clients attempting to access our API. The issue was identified and resolved by reverting to a previous stable release. We are actively investigating the root cause and implementing additional monitoring to prevent similar incidents in the future.

Application Login Outage

Fri, 13 Jun 2025 11:05:06 -0500

Jun 13, 11:05 CDT
Resolved - This incident has been resolved.

Jun 12, 16:24 CDT
Update - We are continuing to monitor for any further issues.

Jun 12, 16:23 CDT
Monitoring - We’ve restored platform access after service disruptions from a technology partner. We are monitoring system stability and will evaluate the impact of the outage in the coming days. Thank you for your patience during this outage.

Jun 12, 16:18 CDT
Identified - The issue has been identified as a GCP incident across multiple products.

Jun 12, 13:48 CDT
Update - We are continuing to investigate this issue.

Jun 12, 13:40 CDT
Investigating - One of our technology partners is experiencing service disruptions that may impact your ability to log in. Our Engineering team is working hard with our partners to resolve the issue. We apologize for any inconvenience.

Partial Site Outage

Mon, 10 Feb 2025 20:04:18 -0600

Feb 10, 20:04 CST
Resolved - This incident has been resolved.

Feb 10, 20:03 CST
Update - We are continuing to investigate this issue.

Feb 10, 20:02 CST
Update - We are continuing to investigate this issue.

Feb 10, 18:17 CST
Investigating - Currently Health Wallet, Health Wallet Manager and the Public API are unresponsive.

Bank Platform Scheduled Database Upgrades

Wed, 17 Apr 2024 01:00:02 -0500

Apr 17, 01:00 CDT
Completed - The scheduled maintenance has been completed.

Apr 16, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 16, 11:47 CDT
Scheduled - We will be undergoing scheduled maintenance at this time. The maintenance is necessary to perform essential updates and enhancements to our banking partner's database infrastructure. These updates will ensure the long-term reliability, security, and performance of these systems.