Flutterwave Status - Incident History

Service glitch with Collections on SendApp, Mar 18 2026

Thu, 19 Mar 2026 11:30:23 +0000

Mar 19, 11:30 UTC
Resolved - Dear Valued Customer,
The service disruption impacting collections on SendApp, have been resolved, and normal operations have been restored.
Thank you for your patience and understanding.

Mar 19, 09:41 UTC
Investigating - Dear Valued Customer,

We are currently experiencing a service disruption affecting collections on SendApp.

The issue is under investigation and resolution is in progress. Updates will be provided as more information becomes available.
We apologize for the inconvenience and appreciate your understanding.

Issue with KES Collections and Payouts, 18th March 2026

Thu, 19 Mar 2026 06:41:39 +0000

Mar 19, 06:41 UTC
Resolved - Dear Valued Customer,

The service disruption impacting KES collections and payouts, have been resolved, and normal operations have been restored.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya

Mar 18, 16:47 UTC
Identified - Dear Valued Customer,
We are currently experiencing service disruption, impacting KES collections and payouts.
The issue is under investigation and resolution is in progress.
Updates will be provided as more information becomes available.
We apologize for the inconvenience and appreciate your understanding.

Affected Services:
Affected Markets: Kenya

Issue with KES Collections and Payouts, 18th March 2026

Thu, 19 Mar 2026 06:41:39 +0000

Service downtime impacting collections in Senegal, 18th March 2026

Wed, 18 Mar 2026 16:42:55 +0000

Mar 18, 16:42 UTC
Resolved - Dear Valued Customer,

The service disruption affecting mobile money collections in Senegal, has been resolved, and normal operations have been restored.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal

Mar 18, 10:38 UTC
Identified - Dear Valued Customer,

We are experiencing service disruption with our mobile money collections in Senegal.
The issue is under investigation and resolution is in progress.

Updates will be provided as more information becomes available.
We apologize for the inconvenience and appreciate your understanding.

Affected Services:
Affected Markets: Senegal

Service downtime impacting collections in Senegal, 18th March 2026

Wed, 18 Mar 2026 16:42:54 +0000

Issue with Collections through SendApp, 17th March 2026

Wed, 18 Mar 2026 10:49:11 +0000

Mar 18, 10:49 UTC
Resolved - Dear Valued Customer,

The service disruption affecting collections on SendApp has been resolved, and normal operations have been restored.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Europe

Mar 18, 08:29 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting collections on SendApp. The issue is under investigation and resolution is in progress.

Updates will be provided as more information becomes available.

We apologize for the inconvenience and appreciate your understanding.

Affected Services:
Affected Markets: Europe

Maintenance on MTN Mobile Money Rwanda, 17th March

Tue, 17 Mar 2026 03:00:09 +0000

Mar 17, 03:00 UTC
Completed - The scheduled maintenance has been completed.

Mar 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 16, 19:00 UTC
Scheduled - Dear All,

Please be informed of a system maintenance activity on MTN Rwanda.
During this period, all MTN Mobile Money services will be unavailable during the period. Services will be restored promptly upon completion of the maintenance activity.

We apologise for any inconvenience this may cause. Thank you for your understanding.

Service Restored: Bank Transfer Delays (Nigeria)

Mon, 16 Mar 2026 03:09:53 +0000

Mar 16, 03:09 UTC
Resolved - We are pleased to inform you that the delays with bank transfers in Nigeria due to an issue with one of our service providers has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Mar 15, 16:46 UTC
Identified - Dear Valued Customer,

We are aware that some users are facing delays with bank transfers. This is due to an issue with one of our service providers in Nigeria. Our team is monitoring the situation closely. We apologize for the trouble.

Affected Services:
Affected Markets: Nigeria

Service Restored: Payment Collections on SendApp

Sat, 14 Mar 2026 06:10:06 +0000

Mar 14, 06:10 UTC
Resolved - We are pleased to inform you that the issue with Collections on SendApp due to a service disruption from one of our partners has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Europe

Mar 13, 17:52 UTC
Identified - Dear Valued Customer,

Some users may face issues with Collections on SendApp due to a service disruption from one of our partners. We are working with them to restore full service as quickly as possible.

Thank you for your patience.

Affected Services:
Affected Markets: Europe

Service Restored: Issue with Name Enquiry Service (Nigeria)

Fri, 13 Mar 2026 22:03:04 +0000

Mar 13, 22:03 UTC
Resolved - We are pleased to inform you that the issue with Name Enquiry service due to a technical issue with a third-party service provider has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Mar 13, 17:54 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with a third-party service provider. As a result, some users may find that the Name Enquiry service is temporarily unavailable. We are working closely with our partner to fix this quickly. We apologize for the trouble.

Affected Services:
Affected Markets: Nigeria

Service Restored: Collections (Nigeria)

Fri, 13 Mar 2026 08:12:58 +0000

Mar 13, 08:12 UTC
Resolved - We are pleased to inform you that the issue with Collections due to a disruption form one of our service providers has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Mar 10, 07:19 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with Collections in Nigeria. This is due to a disruption from one of our external service providers.

As a result, some users may face delays or failures with their transactions. Our team is working closely with the provider to fix this quickly.

We apologize for the inconvenience and will share an update soon.

Affected Services:
Affected Markets: Nigeria

Service Issue: M-Pesa Payment Delays (KES)

Thu, 12 Mar 2026 09:11:42 +0000

Mar 12, 09:11 UTC
Update - Please note that we have switched to an alternative provider to keep services running. Most transactions are now processing normally, though a few users may still see slight delays.

We apologize for the trouble and are monitoring the situation closely.

Affected Services:
Affected Markets: Kenya

Mar 12, 09:02 UTC
Update - Please note that we have switched to an alternative provider to keep services running. Transactions are now processing normally.

We apologize for the trouble and are monitoring the situation closely.

Affected Services:
Affected Markets: Kenya

Mar 12, 07:56 UTC
Identified - Dear Valued Customer,

We are aware that some users are having trouble with M-Pesa payments. This is due to a technical issue with our service provider. Our team is working with them to fix this quickly. We apologize for the trouble.

Affected Services:
Affected Markets: Kenya

Service Issue: M-Pesa Payment Delays (KES)

Thu, 12 Mar 2026 09:11:42 +0000

Service Restored: Intermittent Delay on NGN Payouts

Wed, 11 Mar 2026 07:14:49 +0000

Mar 11, 07:14 UTC
Resolved - We are pleased to inform you that the intermittent delays with NGN Payouts due to a technical issue from one of our service partners has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Mar 10, 17:45 UTC
Identified - Dear Valued Customer,

We are currently seeing intermittent delays with NGN Payouts due to a technical issue from one of our service partners.

Some users may experience failed or slow transactions. Our team is monitoring the situation closely as the provider works on a fix.

We apologize for the trouble.

Affected Services:
Affected Markets: Nigeria

Service Restored: Name Enquiry Delays (Nigeria)

Tue, 10 Mar 2026 17:47:31 +0000

Mar 10, 17:47 UTC
Resolved - We are pleased to inform you that this issue has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Mar 10, 11:30 UTC
Identified - Dear Valued Customer,

One of our service providers in Nigeria is currently having a service disruption. Because of this, some users may find it difficult to verify account names.

We are working with them to resolve this as quickly as possible. Thank you for your patience.

Affected Services:
Affected Markets: Nigeria

Service Restored: Mobile Money Transactions Cameroon

Tue, 10 Mar 2026 09:51:40 +0000

Mar 10, 09:51 UTC
Resolved - We are pleased to inform you that the issues with payouts and collections in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun

Mar 10, 07:15 UTC
Identified - Dear Valued Customer,

Some users may experience issues with payouts and collections in Cameroon. This is caused by a service disruption at the provider level.

We are monitoring the situation closely and will provide an update shortly. Thank you for your patience.

Affected Services:
Affected Markets: Cameroun

Service Restored: Delays with Mobile Money Transactions (Uganda)

Tue, 10 Mar 2026 07:13:48 +0000

Mar 10, 07:13 UTC
Resolved - We are pleased to inform you that the technical issue with one of our service providers in Uganda has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda

Mar 8, 19:03 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with one of our service providers in Uganda. This may cause delays for some users trying to make collections or payouts.

Our partner is working on a fix, and we will update you soon. We apologize for the trouble.

Affected Services:
Affected Markets: Uganda

Service Restored: Payment Collections (MoMo Ghana)

Sun, 08 Mar 2026 19:01:24 +0000

Mar 8, 19:01 UTC
Resolved - We are pleased to inform you that the technical issue with one of our service providers which affected MoMo collections for some users in Ghana has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana

Mar 8, 11:29 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with one of our service providers. This may affect MoMo collections for some users. We are working closely with them to fix this quickly.

Thank you for your patience.

Affected Services:
Affected Markets: Ghana

Issue with MTN Mobile Money Cameroon, 8th March 2026

Sun, 08 Mar 2026 13:04:36 +0000

Mar 8, 13:04 UTC
Resolved - We are pleased to inform you that the technical issue with one of our service providers affecting some payouts and collections in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun

Mar 8, 11:32 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue with one of our service providers. This is affecting some payouts and collections in Cameroon.

A few users may face delays. Our team is working with the provider to fix this quickly. Thank you for your patience.

Affected Services:
Affected Markets: Cameroun

Service Restored: Delayed Notifications (Nigeria)

Sun, 08 Mar 2026 11:47:40 +0000

Mar 8, 11:47 UTC
Resolved - We are pleased to inform you that the delay with payment notifications for some users in Nigeria has been successfully resolved.

We thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Mar 5, 08:28 UTC
Identified - Dear Valued Customer,

We are currently experiencing a delay with payment notifications for some users in Nigeria. This is due to a technical issue from one of our service providers. Our partner is working on a fix, and we are monitoring the situation closely.

Thank you for your patience.

Affected Services:
Affected Markets: Nigeria

Service Restored: Debit Transaction Delay (Ghana)

Sun, 08 Mar 2026 04:55:52 +0000

Mar 8, 04:55 UTC
Resolved - We are pleased to inform you that the intermittent failures with debit transactions due to an issue from one of our Mobile Money service providers in Ghana has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana

Mar 7, 17:16 UTC
Identified - Dear Valued Customer,

We are currently experiencing intermittent failures with debit transactions due to an issue from one of our Mobile Money service providers in Ghana. This may affect some users, but we are working closely with them to restore full service shortly. We apologize for the inconvenience.

Affected Services:
Affected Markets: Ghana

Service Restored: Mobile Money Payouts Cameroon (XAF)

Sat, 07 Mar 2026 16:15:57 +0000

Mar 7, 16:15 UTC
Resolved - We are pleased to inform you that the delay with XAF Payouts due to an issue with one of our service providers has been successfully resolved.

We thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun

Mar 7, 10:15 UTC
Identified - Dear Valued Customer,

We are currently experiencing a delay with XAF Payouts due to an issue with one of our service providers. As a result, some users may face failed or delayed transactions.

Our team is monitoring the situation closely. We apologize for the trouble and will update you shortly.

Affected Services:
Affected Markets: Cameroun

Service Restored: Delayed Notifications (Nigeria)

Sat, 07 Mar 2026 10:16:55 +0000

Mar 7, 10:16 UTC
Resolved - We are pleased to inform you that thedelay with payment notifications for some users in Nigeria due to a technical issue from one of our service providers has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Service Restored: Intermittent Issues with Mobile Money Debits (Ghana)

Fri, 06 Mar 2026 07:33:31 +0000

Mar 6, 07:33 UTC
Resolved - We are pleased to inform you that the intermittent issue with debit transactions as a result of some technical difficulties with one of our service providers in Ghana has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana

Mar 5, 21:39 UTC
Identified - Dear Valued Customer,

We are currently experiencing technical difficulties with one of our service providers. As a result, some users may find that debit transactions are failing or intermittent.

Our partner is working to fix this quickly. We will post an update as soon as the service is back to normal. We apologize for the trouble.

Affected Services:
Affected Markets: Ghana

Service Restored: Intermittent Issues with USSD Collection Services (Nigeria)

Thu, 05 Mar 2026 21:41:15 +0000

Mar 5, 21:41 UTC
Resolved - Dear esteemed customers/merchants,

We are pleased to inform you that the issue with Collections due to a technical issue from our service provider has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Mar 5, 15:52 UTC
Identified - Dear Valued Customer,

Some users may have trouble with Collections due to an issue from our service provider. We have notified them and are monitoring the situation closely.

Thank you for your patience while we resolve this.

Affected Services:
Affected Markets: Nigeria