FormAssembly Status - Incident History

Microsoft Excel and Sharepoint Connector Reconnection Issue

2026-02-12T15:22:09-05:00

Feb 12, 15:22 EST
Resolved - This incident has been resolved.

Feb 12, 14:55 EST
Monitoring - A fix has been implemented. Existing authorizations should now function as expected. If you’re still seeing an error, please re-authenticate the connector.

Feb 12, 14:10 EST
Investigating - We are currently investigating an issue impacting Microsoft Excel and Sharepoint connectors on the platform.

At this time, customers who encounter connector errors are unable to successfully reconnect to Microsoft. Once the error appears, reconnection attempts are failing, and affected connectors remain blocked.

Our team is actively working to identify the root cause and restore reconnection functionality as quickly as possible.

We will provide updates here as soon as more information becomes available.

Some Form Submissions Not Redirecting Properly

2026-02-04T15:27:55-05:00

Feb 4, 15:27 EST
Resolved - The fix for this issue has been deployed. We are currently monitoring to ensure normal behavior has been fully restored.

Feb 2, 15:58 EST
Identified - We have identified the cause of the issue impacting form submission redirects.

Our engineering team is actively working on a fix, which will be implemented as soon as possible. We will continue to provide updates here as progress is made.

Feb 2, 15:27 EST
Investigating - We are currently investigating an issue where some form submissions are not redirecting respondents as expected after submission.

Under normal circumstances, respondents are redirected back to the form if there is a validation or connector error, allowing them to correct their information and resubmit. If no errors occur, respondents are redirected to the configured thank-you page or redirect URL.

Some submissions may remain on the response processing page and display a default confirmation message instead of submissions displaying potential errors.

Our team is actively investigating the root cause of this issue. We will continue to post updates here as more information becomes available.

Salesforce Connector - London Region - RESOLVED

2026-01-29T09:51:25-05:00

Jan 29, 09:51 EST
Resolved - We experienced processing delays with Salesforce connectors in the London region due to increased system load. Our team has upgraded system capacity and the issue is now resolved. All connectors are operating normally.

SAML authenticated forms not preserving URL query parameters after authenticated

2026-01-23T14:11:10-05:00

Jan 23, 14:11 EST
Resolved - This incident has been resolved. Please reach out to [email protected] if you run into any further issues.

Jan 22, 10:00 EST
Identified - We confirmed a secondary issue related to yeseterday's SAML concern where SAML authenticated forms are not preserving URL query parameters after authentication. The team has identified the root cause and is working to resolve the issue. Additional details will be provided here as they become available.

SAML Authentication Issues Impacting Form Access

2026-01-21T18:02:25-05:00

Jan 21, 18:02 EST
Resolved - The issue impacting SAML authentication has been fully resolved. Respondents can now access SAML-authenticated forms as expected, and SAML-based login is functioning normally.

Our team has confirmed service restoration and is continuing to monitor the system to ensure stability. Thank you for your patience while we worked to resolve this issue.

Jan 21, 16:52 EST
Identified - The issue impacting SAML authentication has been identified, and a fix is currently being implemented. Some respondents may still be unable to access SAML-authenticated forms, and SAML-based login may continue to be affected during this time.

Our engineering team is actively deploying the fix and monitoring the situation closely. We will provide another update once the fix has been fully applied and we’ve confirmed service restoration.

Jan 21, 15:40 EST
Investigating - We are currently investigating an issue that is impacting SAML authentication. At this time, some respondents are unable to access SAML-authenticated forms. This issue may also affect SAML-based login.

Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates as more information becomes available.

Update to Fai, The FormAssembly AI Assistant

2026-01-21T13:30:00-05:00

Jan 21, 13:30 EST
Resolved - What's Happening: We've deployed an update to improve Fai, our AI agent. During this enhancement, some users may experience a brief disconnect message.

Quick Reconnection Steps: To reconnect to Fai, please try one of the following:
- Refresh your browser page
- Clear your browser cookies
- Log out and log back in

Still Having Trouble? If you continue to experience issues after trying these steps, please contact our support team and let us know which troubleshooting options you've already attempted so we can help you get back up and running.

Issues Saving Form Changes and Updating Processing Settings

2026-01-07T18:16:50-05:00

Jan 7, 18:16 EST
Resolved - This incident has been resolved. Customers who were previously unable to save form changes or update settings on the Processing page should now be able to do so without issue.

The underlying cause was identified and corrected, and the system is operating normally. We apologize for any inconvenience caused and appreciate your patience.

Jan 7, 16:24 EST
Investigating - We are aware of an issue impacting some customers where changes made to forms are not saving as expected. In some cases, customers may see a 400 Bad Request error when attempting to save form updates.

Additionally, attempts to apply changes on the Processing page of a form may redirect customers to a “Something Went Wrong” error page.

Other unstated issues may also surface, related to this issue.

Our engineering team is actively investigating the cause of these issues and working toward a resolution. We will provide updates as more information becomes available.

Inaccessible Forms List on Basic, Professional & Premier accounts

2025-12-03T14:40:45-05:00

Dec 3, 14:40 EST
Resolved - This incident has been resolved.

Dec 3, 14:24 EST
Monitoring - A fix has been implemented, and we are monitoring the results.

Dec 3, 13:31 EST
Investigating - We’re currently investigating reports of the Forms List not loading. Our apologies for the inconvenience. Our team is working to resolve this as quickly as possible. We’ll continue to share updates here as soon as more information becomes available.

Planned Maintenance November 16th

2025-11-16T23:00:00-05:00

Nov 16, 23:00 EST
Resolved - Details: Planned system maintenance for critical infrastructure updates will occur on Sunday, November 16th, starting at 10:00 PM ET, lasting up to 7 hours. The application & all forms will be completely inaccessible during this time. This proactive measure is essential for platform security and reliability.

Planned Maintenance on November 8th

2025-11-09T08:00:21-05:00

Nov 9, 08:00 EST
Completed - The scheduled maintenance has been completed.

Nov 9, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 6, 15:03 EST
Scheduled - Please be advised that we will be conducting mandatory system maintenance for a small segment of customers for a period of up to 7 hours on **Saturday, November 8th, starting at 10:00 PM PST / 1:00 AM EST (Sunday, Nov 9th).**

Affected accounts have been notified via email and in-app.

During this time, the application, including all accounts and forms, will be completely inaccessible.

This essential work is necessary to ensure the continued security and reliability of our platform.

404 Error on Login Page

2025-10-21T17:29:03-04:00

Oct 21, 17:29 EDT
Resolved - This incident has been resolved. Users should now be able to access their accounts successfully.

Oct 21, 17:01 EDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 21, 16:48 EDT
Investigating - We are investigating reports of 404 (Page Not Found) error, which is preventing some users from logging in. Our team is working to identify the cause and will update this page as soon as we have more information.

AWS US-EAST-1 Outage - Monitoring Recovery

2025-10-20T01:00:00-04:00

Oct 20, 01:00 EDT
Resolved - You may be aware of a widespread AWS outage this morning. This event impacted FormAssembly, and we want to provide details on what happened and our current status.

What Happened: Amazon Web Services (AWS) experienced a significant DNS resolution failure in their US-EAST-1 region starting around 12:11 AM ET. This had a cascading impact on many AWS services globally, as many rely on this core region.

How This Affected FormAssembly :Our primary infrastructure runs in AWS US-EAST-1. As a result, we experienced degraded performance and service disruptions. The impact was felt across many services we use.

Current Status: AWS mitigated the primary DNS issue by 3:35 AM ET, and most core services have recovered after working through significant backlogs.
While the major disruption is over, we are still observing some sporadic performance issues. You may still experience some lingering, intermittent slowness as these services fully stabilize.

Next Steps: Our team is continuing to actively monitor the situation until all services report stable, normal performance.

Planned Maintenance and Service Outage on October 8th

2025-10-09T05:00:21-04:00

Oct 9, 05:00 EDT
Completed - The scheduled maintenance has been completed.

Oct 9, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 8, 14:00 EDT
Scheduled - Please be advised that notified accounts will undergo mandatory system maintenance for a period of up to 4 hours on Wednesday, October 8th, starting at 10:00 PM PDT / 1:00 AM EDT (Thursday, Oct 9th).

During this time, the application, including all accounts and forms, will be completely inaccessible.

This essential work is necessary to ensure the continued security and reliability of our platform.

Admin Dashboard & Form Builder not accessible

2025-10-06T12:19:39-04:00

Oct 6, 12:19 EDT
Resolved - A fix has been implemented. The Admin Dashboard, Builder, and connectors are now accessible.
The incident has been resolved.

Oct 6, 10:30 EDT
Identified - Our team has identified the issue affecting the Admin dashboard, Builder and Locked connectors. They are currently working on a fix for the issue. We will continue to update here as more information becomes available and a fix is issued.

Oct 6, 08:56 EDT
Investigating - We are currently investigating reports that are impacting FormAssembly, such as access to the Admin Dashboard and Form Builder for account admins. Our engineering team is actively investigating and working to resolve this as quickly as possible. We will continue to post here as more information is available.

Unable to Drag and Drop Form Fields in the Form Builder

2025-09-18T13:06:11-04:00

Sep 18, 13:06 EDT
Resolved - As of 12:51 PM ET, a fix has been implemented for the issue affecting the ability to move fields within the form builder.

Thank you for your patience while we worked to resolve the issue.

Sep 17, 17:13 EDT
Identified - We are continuing to work toward a fix for this issue. We will continue to share updates here as more details become available.

Sep 17, 14:09 EDT
Investigating - We are currently investigating an issue where users are unable to drag and drop fields within the form builder. Our team is actively working to identify the root cause and implement a solution.

In the meantime, you can use the form outline as a workaround to reorder your form fields.
https://help.formassembly.com/help/introducing-the-form-builder#form-outline

We will post an update on this page as soon as more information is available.

SAML-Authenticated Forms Not Loading for Some Accounts

2025-09-17T17:02:51-04:00

Sep 17, 17:02 EDT
Resolved - This incident was resolved at 3:35 PM ET. Thank you for your patience while we worked on a fix.

Sep 17, 15:46 EDT
Monitoring - A fix has been implemented, and we are monitoring the results.

Sep 17, 11:53 EDT
Update - We are continuing to work toward a fix for this issue. We'll continue to update here as we have more details.

Sep 16, 16:56 EDT
Identified - We are investigating an issue affecting a subset of accounts where forms using SAML authentication fail to load. Respondents may encounter an infinite loading screen when attempting to access these forms.

Our team is actively working to identify the root cause and resolve the issue.

We apologize for the disruption this has caused. We will provide updates here as more information becomes available.

Stripe Connector Payment Error on Forms with Save & Resume

2025-09-04T17:15:56-04:00

Sep 4, 17:15 EDT
Resolved - A fix has been implemented. This incident has been resolved.

Sep 1, 17:43 EDT
Update - We are continuing to monitor this incident and will update once we have further information.

Aug 29, 12:30 EDT
Identified - We’re aware of an issue affecting forms with Stripe connectors and Save and Resume enabled that may result in failed payments.

Upon form submission, respondents may see the error: “An error occurred while processing your payment. Please try again later.”

Stripe Connector logs show: “The Stripe connector failed for an unknown reason. Please contact support.”

The issue occurs when a response is saved, resumed, and then submitted.

Temporary Workaround: To prevent this error for new respondents, we recommend disabling the Save and Resume feature on affected forms.

Our team is actively working on a fix and will provide updates here as soon as the issue is resolved.

Multiple reCAPTCHAs on Select Forms Published using Server-Side Script and WordPress plugin

2025-08-06T13:54:40-04:00

Aug 6, 13:54 EDT
Resolved - The issue causing multiple reCAPTCHA checkboxes to appear on some forms has been resolved. Affected forms are now functioning as expected. We appreciate your patience while our team worked to implement the fix.

Aug 4, 08:32 EDT
Update - We are continuing to work on a fix for this issue. Thanks for your patience.

Aug 1, 11:22 EDT
Identified - We’re currently aware of an issue where some users who have forms with reCAPTCHA enabled are seeing the CAPTCHA appear multiple times when published using server-side script (REST API) or our WordPress plugin. Our team is actively working on a fix.

As a temporary workaround, you can publish your form using an iFrame. Please refer to the following guides for more information:
https://help.formassembly.com/help/340359-publish-with-an-iframe
https://help.formassembly.com/help/wordpress#publish-with-an-iframe-inline-frame-

We apologize for the inconvenience and will share another update as soon as we have more information.

Quick Publish Forms Displayed Incorrect Text for Special Characters

2025-07-23T14:23:00-04:00

Jul 23, 14:23 EDT
Resolved - From July 23 at 2:23 PM to July 24 at 2:07 PM EST, forms published via Quick Publish displayed incorrect text when special characters were used. This issue has been resolved by rolling back a recent update. We are actively working on a permanent fix to prevent this from recurring.

Issues with Forms Containing Special Characters on a small subset of Gov Cloud Accounts

2025-07-15T09:00:00-04:00

Jul 15, 09:00 EDT
Resolved - As of July 15, we identified an issue affecting a small number of forms with special characters on select Gov Cloud instances, where some form content appeared with garbled characters. While this was partially resolved on July 16, affected forms or connectors that were modified during this time may have become inaccessible or may experience errors. Customers can restore their forms to a revision prior to July 16 to resolve the issue.

Form Submission Errors

2025-05-29T12:50:00-04:00

May 29, 12:50 EDT
Resolved - Between 12:50 PM and 2:30 PM ET, some respondents may have encountered validation errors or issues when attempting to submit forms. The issue was related to a recent update, which has since been rolled back.

We are actively investigating a permanent fix to prevent this from recurring.

Email Notifications Not Being Sent

2025-04-30T17:05:27-04:00

Apr 30, 17:05 EDT
Resolved - A fix has been implemented, and email notifications should now be sending as expected. Affected responses may need to be reprocessed to trigger the email notifications. https://help.formassembly.com/help/responses#reprocess-a-response

Apr 30, 15:20 EDT
Identified - We are currently investigating an issue where email notifications on forms are not being sent as expected. The issue started on April 30 at approximately 11:58 AM ET. Our team is actively working on a resolution. We will continue to provide updates on this page as more information becomes available.

Reports of Slow Load Times on Team Accounts

2025-04-23T10:08:43-04:00

Apr 23, 10:08 EDT
Resolved - This incident has been resolved.

Apr 22, 18:30 EDT
Monitoring - A fix has been implemented, and performance has returned to normal levels.
This incident was resolved as of 6:30 PM ET on April 22.

Apr 22, 16:54 EDT
Investigating - At approximately 9:50 AM ET, we began receiving reports of slowness affecting the application and forms for Team Plan accounts. Our team is actively investigating the issue. We will update this page as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Workflow Submission Issues on Teams, Enterprise & Fed Accounts

2025-04-16T12:30:00-04:00

Apr 16, 12:30 EDT
Resolved - Starting on April 16 at 12:30 pm ET, we identified an issue that may have affected some workflow submissions following a recent product release.

Workflow responses that were saved prior to the release, or started during a brief window afterward may have failed to complete.

In both cases, workflow execution could become stuck at the email step.

The release has since been rolled back to prevent further impact. We recommend replaying any affected submissions to unblock them. https://help.formassembly.com/help/replay

If you need assistance, please don’t hesitate to reach out to our support team.

Live Chat Feature Currently Offline for Maintenance

2025-04-09T15:33:09-04:00

Apr 9, 15:33 EDT
Resolved - Our Live Agent Chat has temporarily been taken offline as we update the platform in hopes of improved performance. Please bear with us during this upgrade. As always, you can reach out to support team at [email protected] for help with any issues.

Chat is back up and running!