FTAPI Status - Incident History

Service Update

2026-03-24T19:00:00+01:00

THIS IS A SCHEDULED EVENT Mar 24, 19:00 - 23:00 CET

Mar 18, 14:11 CET
Scheduled - We will update our service to version 4.62.0. Services may be unavailable for up to 15 minutes.

No further action is required from customers.

You will find news and the recent features on our website at https://support.ftapi.com/de/article/ftapi-version-4620

Service Not Accessible

2026-02-23T17:11:05+01:00

Feb 23, 17:11 CET
Resolved - This incident has been resolved.

Feb 23, 17:10 CET
Update - We observed no further anomalies. Incident resolved.

Feb 23, 13:58 CET
Monitoring - The incident is resolved and the services are running again. We are further monitoring the situation.

Feb 23, 11:10 CET
Update - We are continuing to get the service up and ready.

Feb 23, 09:47 CET
Update - We are continuing to work on a fix for this issue.

Feb 23, 09:46 CET
Identified - The SecuFlows Advanced service is currently not available. We identified the issue and are working on restoring full functionality.

Adjustment to configuration at short notice

2026-02-20T19:41:22+01:00

Feb 20, 19:41 CET
Completed - The scheduled maintenance has been completed.

Feb 20, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 20, 14:52 CET
Scheduled - To ensure a consistent configuration and stable performance for all customers, we are performing a system-wide adjustment. This will roll out the configuration change that already fixed the SAML authentication errors this morning to all instances.
Impact: There may be a brief interruption in service of up to 5 minutes for individual instances.
Note: Customers who were affected this morning are not affected by this maintenance window.

Thank you for your patience.

SAML Login Degradation

2026-02-20T11:13:20+01:00

Feb 20, 11:13 CET
Resolved - We have completed our monitoring period and confirmed that all SAML authentication services are fully restored. All customers have been updated, and login success rates have returned to normal levels.

Feb 20, 10:19 CET
Monitoring - The rollout of the fix for SAML authentication is now complete across all systems.

We are currently monitoring the stability of login services to ensure all authentication flows are performing as expected. Users should now be able to log in successfully via SSO.

Feb 20, 09:36 CET
Update - We are now beginning the fix rollout for SAML authentication. The entire procedure is expected to take approximately 30 minutes to complete across all accounts.

Individual customers may experience a brief 3-minute interruption. We will provide a final update once the rollout is finished.

Feb 20, 08:29 CET
Identified - We have identified the root cause of the SAML failures and have a fix ready for deployment.

To resolve the issue, we will be rolling out a configuration update across our clusters. During this process, individual customers may experience a brief 3-minute window of downtime.

Feb 20, 07:58 CET
Investigating - We are currently investigating authentication failures when logging in via SAML/Single Sign-On (SSO). Users may encounter error messages or be unable to complete the sign-in process.

Our engineering team is actively looking into the root cause. We apologize for the disruption and will provide an update as soon as we have more information.

Service Update

2026-02-19T22:00:08+01:00

Feb 19, 22:00 CET
Completed - The scheduled maintenance has been completed.

Feb 19, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 17, 14:30 CET
Scheduled - We paused yesterday’s rollout of version 4.61.0 to perform a final validation of the update package for our cloud environment, ensuring a seamless transition to the latest version for all customers. As part of this process, we will skip the intermediate versions and update directly to 4.61.2.

Despite the notification you may have received, your instances remain on the current version 4.60.0 until the new maintenance window.

Therefore, we will update our service to version 4.61.2 on Thursday, Feb 19, 2026, between 19:00 and 22:00 CET. Services may be unavailable for up to 15 minutes.

No further action is required from customers.
You will find news and the recent features the day after this rollout on our website at: https://support.ftapi.com/article/bereich-changelogs

Service Update

2026-02-16T21:17:33+01:00

Feb 16, 21:17 CET
Completed - The scheduled maintenance has been completed.

Feb 16, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 10, 17:57 CET
Update - We will be undergoing scheduled maintenance during this time.

Feb 10, 17:04 CET
Scheduled - We will update our service version 4.61.0. Services may be unavailable for up to 15 minutes.

No further action is required from customers.

You will find news and the recent features the day after this rollout on our website at https://support.ftapi.com/article/bereich-changelogs

Service Update

2026-01-22T00:26:32+01:00

Jan 22, 00:26 CET
Completed - We needed to extend this maintenance window because of complications at the beginning. The individual downtime was not influence by this, we are sorry for any inconvenience.

Jan 21, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 13, 10:15 CET
Scheduled - We will update our service to the newest version. Services may be unavailable for up to 15 minutes.

No further action is required from customers.

You will find news and the recent features the day after this rollout on our website at https://support.ftapi.com/article/bereich-changelogs

Underlying infrastructure problem

2026-01-08T17:50:34+01:00

Jan 8, 17:50 CET
Resolved - This incident has been resolved.

Jan 8, 17:37 CET
Monitoring - The Network connectivity has resumed and we are seeing service availability for the majority of our customers. We are closely monitoring our service availability to make sure all customers are able to access their data again.

Jan 8, 17:14 CET
Identified - Our infrastructure provider is dealing with a multi-region network outage at the moment.

We expect the capabilities to return soon.

While the availability is affected, we do not expect any impact on the integrity and confidentiality of our customer's data.

We will share updates as soon as we retrieve new information about the course of recovery.

Jan 8, 16:51 CET
Investigating - We see problems with underlying system which lead to the major outage. We are working on fixing the issue.

Service Maintenance on short notice

2025-12-18T21:40:01+01:00

Dec 18, 21:40 CET
Completed - The scheduled maintenance has been completed.

Dec 18, 21:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 18, 18:41 CET
Scheduled - We will be undergoing a service maintenance on short notice. A service unavailability for up to 5 minutes is expected.
No further actions are required by our customers.

Service Update

2025-12-17T19:48:35+01:00

Dec 17, 19:48 CET
Completed - The scheduled maintenance has been completed.

Dec 17, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 11, 10:19 CET
Scheduled - We will update our service to the newest version. Services may be unavailable for up to 15 minutes.

No further action is required from customers.

You will find news and the recent features the day after this rollout on our website at https://www.ftapi.com/produktnews/

Emergency Service Update

2025-12-10T20:12:25+01:00

Dec 10, 20:12 CET
Completed - The scheduled maintenance has been completed.

Dec 10, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 10, 12:03 CET
Scheduled - In order to fix a critical error in our application, we will update our service to the newest version. Services may be unavailable for up to 15 minutes during this maintenance window.

No further action is required from customers.

Service Upgrade

2025-12-08T20:30:32+01:00

Dec 8, 20:30 CET
Completed - The scheduled maintenance has been completed.

Dec 8, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 27, 14:35 CET
Scheduled - We will update our service to the newest version. Services may be unavailable for up to 15 minutes.

No further action is required from customers.

You will find news and the recent features the day after this rollout on our website at https://www.ftapi.com/produktnews/

Partial outage

2025-12-04T13:12:21+01:00

Dec 4, 13:12 CET
Resolved - This incident has been resolved.

Dec 4, 12:07 CET
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 4, 11:53 CET
Identified - The issue has been identified and a fix is being implemented.

Dec 4, 11:47 CET
Investigating - Some of our customers may face with partial service degradation.

Service Update

2025-11-25T23:57:14+01:00

Nov 25, 23:57 CET
Completed - The scheduled maintenance has been completed.

Nov 25, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 14, 14:25 CET
Scheduled - We will update our service to the newest version. Services may be unavailable for up to 15 minutes.

No further action is required from customers.

You will find news and the recent features the day after this rollout on our website at https://www.ftapi.com/produktnews/

Full Service Outage

2025-11-17T13:28:48+01:00

Nov 17, 13:28 CET
Resolved - This incident has been resolved.

Nov 17, 13:11 CET
Monitoring - A fix has been implemented and we are monitoring the results.

Nov 17, 13:04 CET
Identified - The issue has been identified and a fix is being implemented.

Nov 17, 12:55 CET
Investigating - We are currently seeing a full service outage and are investigating the root cause.

Database Service Maintenance

2025-11-14T20:30:39+01:00

Nov 14, 20:30 CET
Completed - The scheduled maintenance has been completed.

Nov 14, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 12, 14:38 CET
Scheduled - In order to increase the stability and performance of our Database Service, we will be undergoing regular maintenance.

During the maintenance window, a downtime of services for up to 5 minutes is expected.
No further action is required by our customers.

Service outage for <1% of customers

2025-10-29T14:03:48+01:00

Oct 29, 14:03 CET
Resolved - This incident has been resolved.

Oct 29, 13:57 CET
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 29, 13:52 CET
Identified - Currently our services are unavailable for about 0,1% of our customers. Our engineers are investigating the reason for this.

Service Update

2025-10-28T22:00:21+01:00

Oct 28, 22:00 CET
Completed - The scheduled maintenance has been completed.

Oct 28, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 15, 17:51 CEST
Scheduled - We will update our service to the newest version. Services may be unavailable for up to 15 minutes.

No further action is required from customers.

You will find news and the recent features the day after this rollout on our website at https://www.ftapi.com/produktnews/

We are experiencing problems with underlying infrastructure

2025-10-23T13:06:27+02:00

Oct 23, 13:06 CEST
Resolved - The service comes back online.

Oct 23, 12:31 CEST
Monitoring - Impact: Customers are starting up again
Update: Solution has been applied. System is still slow but working again.
Next Steps: Monitor the System and stabilize infrastructure components

Oct 23, 12:22 CEST
Update - Impact: services remain affected due to the previously identified infrastructure issue.
Update: We have evaluated multiple solution strategies and decided on the optimal recovery path. Our team is now performing the necessary steps to restore the system.
Next Steps:
We will continue to monitor the recovery process closely and verify system stability once all services are back online.

Oct 23, 11:40 CEST
Identified - Impact: Some services are currently affected due to technical issues in the underlying infrastructure. Users may experience slower response times or even not reaching their FTAPI instance due to temporary unavailability of certain features.
Root Cause: The issue has been traced to an infrastructure-level problem.
Next Steps:
Our engineering and SRE teams have identified the cause and are currently deploying a fix to restore full functionality.

Oct 23, 10:34 CEST
Investigating - We are identifying root cause of the issue.

Service Update

2025-10-22T22:07:28+02:00

Oct 22, 22:07 CEST
Completed - The scheduled maintenance has been completed.

Oct 22, 19:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 22, 17:31 CEST
Scheduled - We will update our service to the newest version to apply a Security Hotfix.
Services may be unavailable for up to 15 minutes.

No further action is required from customers.

Performance degradation and partial outage

2025-10-10T11:55:00+02:00

Oct 10, 11:55 CEST
Resolved - Due to an error in our process, a change was made to our central database system that should have been applied during a maintenance window. This led to severe performance degradation of most of our customer facing services and downtime for about 15% of our customers. The degradation lasted up to 15 minutes before we could resolve the issue.

We sincerely apologize for any inconvenience caused to our customers.

Configuration change

2025-10-09T19:42:00+02:00

Oct 9, 19:42 CEST
Completed - Changes applied. Service maintenance is finished.

Oct 9, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 8, 15:21 CEST
Scheduled - We will apply underlying system configuration change.

Expected Impact:
• Less than 2% of customers may experience a brief service interruption of up to 15 minutes.

Customer action:
• No action is required

Status of the service https://status.ftapi.com/
Thank you for your understanding and cooperation.

Service Update

2025-10-06T20:09:06+02:00

Oct 6, 20:09 CEST
Completed - The scheduled maintenance has been completed.

Oct 6, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 2, 11:27 CEST
Scheduled - We will update our service to the newest version. Services may be unavailable for up to 15 minutes.

No further action is required from customers.

You will find news and the recent features the day after this rollout on our website at https://www.ftapi.com/produktnews/

Service Maintenance

2025-09-25T19:43:40+02:00

Sep 25, 19:43 CEST
Completed - Planned changes were applied without any problems or downtimes.

Sep 25, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 23, 19:06 CEST
Scheduled - We will be updating the configuration of our underlying storage systems.

Expected impact:
• Fewer than 2% of customers may experience a brief service interruption of up to 15 minutes.

Customer action:
• No action is required.

Status of the service https://status.ftapi.com/
Thank you for your understanding and cooperation.

Virus Scanning Service Degradation

2025-09-18T10:18:47+02:00

Sep 18, 10:18 CEST
Resolved - This incident has been resolved.

Sep 18, 09:49 CEST
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 18, 08:34 CEST
Identified - Our virus scanning service has been slower than usual. The root cause has been identified, and our team is actively working on a resolution. Files continue to be scanned, but processing times may still be delayed until the fix is fully implemented. We will provide an update once performance has returned to normal.