Zai

All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
99.98 % uptime
Today
Fast Payments Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
100.0 % uptime
Today
Batch Operational
90 days ago
100.0 % uptime
Today
PayTo Operational
90 days ago
99.95 % uptime
Today
Integration Tools Operational
90 days ago
100.0 % uptime
Today
Assembly.js Operational
90 days ago
100.0 % uptime
Today
PromisePay.js Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

BPAY Payments – Scheduled Network Maintenance Notification Mar 19, 2026 22:00-23:00 AEDT

AP+ will be performing scheduled maintenance during the timeframe below:

Production Environments
Start Date & Time: 19/03/26 22:00 AEDT
End Date & Time: 19/03/26 23:00 AEDT

During this window, the following APIs may experience outages or degraded performance:

- POST /wallet_accounts/:id/bill_payment (Pay a Bill)
- GET and POST /bpay_accounts

We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period.
Posted on Mar 06, 2026 - 11:11 AEDT

BPAY Payments – Scheduled Network Maintenance Notification Mar 22, 2026 00:00-08:00 AEDT

AP+ will be performing scheduled maintenance during the timeframe below:

Production Environments
Start Date & Time: 22/03/26 00:00 AEDT
End Date & Time: 22/03/26 08:00 AEDT

During this window, the following APIs may experience outages or degraded performance:

- POST /wallet_accounts/:id/bill_payment (Pay a Bill)
- GET and POST /bpay_accounts

We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period.
Posted on Mar 06, 2026 - 12:03 AEDT

Planned Zai System Maintenance - Impact to Production Services Mar 22, 2026 20:00-21:30 AEDT

Zai will be carrying out essential core system maintenance during this time.

During the maintenance window:
• Access to our Production APIs and Zai Dashboard will be unavailable for up to 90 minutes.
• Some processing will be temporarily delayed until the work is complete.

Service downtime will begin shortly after 8:00pm, and our team will restore services as soon as possible.

———

UNAVAILABLE SERVICES

The following services will be unavailable during this maintenance period:

• All realtime Cards transactions (for asynchronous Cards transactions see “Delayed Services” section)
• Direct Debit transactions
• PayTo agreements and transactions
• BPAY, NPP, and Direct Entry Payouts
• Creation and management of Users, Items, Wallets, Bank Accounts, and BPAY Accounts
• Zai Dashboard website

API requests submitted during this period will receive a 5xx response and will need to be retried once the maintenance window has ended.

———

DELAYED SERVICES

The following services will continue to receive transactions, but processing will occur after maintenance is complete:

• NPP Payins to digital wallets - Funds will still leave the payer’s account in real time, but will be credited to wallets once processing resumes
• BPAY and Direct Entry Payins
• Tag and Queue (asynchronous) Cards transactions will be accepted and queued for later processing

———

WHAT YOU SHOULD DO

• Avoid submitting non-urgent API transactions during the maintenance window.
• Inform your customers or teams in advance if they may be impacted.
• Schedule any time-critical transactions outside the maintenance period.

———

We understand that an interruption of this length is not ideal. This work has been carefully planned and scheduled to minimise disruption. Completing this upgrade now will improve overall system reliability and reduce the need for similar downtime in the future.

We appreciate your patience while we make these necessary improvements and apologise for any inconvenience.

If you have any questions or concerns, please speak to your Account Manager or contact Technical Support at [email protected].
Posted on Mar 11, 2026 - 15:39 AEDT

BPAY Payments - Scheduled Network Maintenance Notification Mar 31, 2026 21:30 - Apr 1, 2026 03:00 AEDT

AP+ will be performing scheduled maintenance during the timeframe below:

Environment: Production
Start Date & Time: Sunday 31/03/26 21:30 AEDT
End Date & Time: Sunday 01/04/26 03:00 AEDT

During this window, the following APIs may experience outages or degraded performance:
• POST /wallet_accounts/:id/bill_payment (Pay a Bill)
• GET and POST /bpay_accounts

We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period.

Thank you for your understanding and continued support.
Posted on Mar 18, 2026 - 09:07 AEDT
Mar 18, 2026

No incidents reported today.

Mar 17, 2026
Zai System Maintenance - Impact to Pre-Live Services
Resolved - These activities are now complete.
Mar 17, 21:10 AEDT
Identified - Pre-live maintenance is continuing to extend past the planned window - we will update when possible. Expect intermittent outages in the prelive API until this maintenance is completed.
Mar 17, 20:26 AEDT
Zai System Maintenance - Impact to Pre-Live Services
Completed - The scheduled maintenance has been completed.
Mar 17, 17:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 16:30 AEDT
Scheduled - As part of preparations for upcoming Zai core production system maintenance, we will be upgrading our Pre-Live environment.

The Pre-Live API and Dashboard will be unavailable for approximately 1 hour during this work. Customers testing in Pre-Live may wish to pause or reschedule testing during this window.

If you have any questions or concerns, please contact our Technical Support team at [email protected].

We apologise for any inconvenience this necessary upgrade may cause.
Mar 12, 11:12 AEDT
Mar 16, 2026

No incidents reported.

Mar 15, 2026
BPAY Payments – Scheduled Network Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 15, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 AEDT
Scheduled - AP+ will be performing scheduled maintenance during the timeframe below:

Production Environments
Start Date & Time: 14/03/26 21:00 AEDT
End Date & Time: 15/03/26 07:59 AEDT

During this window, the following APIs may experience outages or degraded performance:

- POST /wallet_accounts/:id/bill_payment (Pay a Bill)
- GET and POST /bpay_accounts

We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period.
Feb 26, 09:56 AEDT
Mar 14, 2026
Mar 13, 2026

No incidents reported.

Mar 12, 2026
Potential Issue with AMEX Authorisations
Resolved - The latest instance of this error was detected at ~3:05pm AEDT.

Our ongoing monitoring confirms no further impact from this earlier upstream interruption to American Express transactions.
Mar 12, 18:42 AEDT
Monitoring - The issue has been resolved and service has been restored. Our teams are continuing to monitor closely to ensure ongoing stability.

During the incident, American Express payment authorizations were impacted. Customers attempting to process payments with American Express cards may have experienced failed payment attempts.

We recommend retrying any failed transactions. Our team is reviewing the status of affected payments, and if we identify cases requiring further action, we will contact the relevant customers directly.

We apologize for the inconvenience and appreciate your patience while we worked to restore service.
Mar 12, 15:54 AEDT
Investigating - We are currently investigating a potential issue affecting an upstream provider's processing of American Express payment authorisations.
Mar 12, 14:41 AEDT
Mar 11, 2026
Intermittent Failures for Some PayTo Agreement and Payment Requests
Resolved - We have not observed any further impact since the service was stabilised, and this incident is now closed.

Based on our review of affected transactions, the overall impact has been downgraded to Minor.

We are continuing to investigate the status of a small number of affected transactions and will contact impacted customers directly if further information or action is required.

If you have any concerns in the meantime, please contact our Technical Support team at [email protected].
Mar 11, 14:25 AEDT
Monitoring - We have resolved the issue and are continuing to monitor the system to ensure stability.

During the incident, some “Create PayTo Agreement” and “Initiate PayTo Payment” requests may have failed.

Our team is currently reviewing the status of any affected transactions. If we identify impacts requiring action, we will contact the relevant customers directly with further information.
Mar 11, 11:17 AEDT
Investigating - Some instability with PayTo services is being observed, and we are working internally to identify and rectify the underlying issue as soon as possible.
Mar 11, 10:21 AEDT
Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026
BPAY Payments - Scheduled Network Maintenance Notification (Prelive only)
Completed - The scheduled maintenance has been completed.
Mar 7, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 09:00 AEDT
Scheduled - AP+ will be performing scheduled maintenance during the timeframe below:

Environment: Prelive
Start Date & Time: 07/03/2026 09:00 AEDT
End Date & Time: 07/03/2026 20:00 AEDT

During this window, the following APIs may experience outages or degraded performance:
• POST /wallet_accounts/:id/bill_payment (Pay a Bill)
• GET and POST /bpay_accounts

Thank you for your understanding and continued support.
Feb 25, 14:31 AEDT
Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

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