Resolved -
The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at [email protected].
Mar 10, 22:37 UTC
Monitoring -
The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.
Mar 10, 22:20 UTC
Identified -
The root cause of the degraded performance has been determined, and a fix has been applied.
Mar 10, 21:49 UTC
Investigating -
We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services:
Chatbots
Time-Based Automations
New Issue Automations
Our team is actively investigating the root cause and will keep you updated with further information.
Mar 10, 19:26 UTC