Update - Merlin Migration – Update
Most accounts have now been successfully restored to the new Merlin server. Our team is currently reviewing the restored accounts and completing the remaining configuration and verification tasks.
If you use our nameservers:
Your DNS has already been updated to point to the new server. It may take a short time for these changes to fully propagate.
If you do NOT use our nameservers:
Please update your DNS records to point to the new server.
Replace the old IP address:
89.187.86.6
With the new IP address:
5.10.29.35
Thank you for your patience while we complete the final stages of the migration
Mar 09, 2026 - 09:20 UTC
Most accounts have now been successfully restored to the new Merlin server. Our team is currently reviewing the restored accounts and completing the remaining configuration and verification tasks.
If you use our nameservers:
Your DNS has already been updated to point to the new server. It may take a short time for these changes to fully propagate.
If you do NOT use our nameservers:
Please update your DNS records to point to the new server.
Replace the old IP address:
89.187.86.6
With the new IP address:
5.10.29.35
Thank you for your patience while we complete the final stages of the migration
Mar 09, 2026 - 09:20 UTC
Update - An update on Merlin:
We are proceeding alphabetically, with account usernames beginning A-K successfully restored.
If you use our nameservers, your DNS is being updated automatically upon restoration.
If you do not use our nameservers we will provide IP address information as more accounts are successfully restored.
We will provide further updates as we progress through the restoration.
Mar 07, 2026 - 11:33 UTC
We are proceeding alphabetically, with account usernames beginning A-K successfully restored.
If you use our nameservers, your DNS is being updated automatically upon restoration.
If you do not use our nameservers we will provide IP address information as more accounts are successfully restored.
We will provide further updates as we progress through the restoration.
Mar 07, 2026 - 11:33 UTC
Update - Migration Update – Merlin Server
We would like to provide a further update on the migration to the Merlin server.
The first step of the two-stage migration process has now been completed. This stage involved preparing account backups and securely transferring them from the original server’s datacenter to the new infrastructure in our Reading datacenter. As this required processing and migrating a large amount of data, it was the most time-consuming part of the migration.
During the initial restoration attempts we encountered some issues bringing some accounts online. These have now been resolved, and restorations are progressing smoothly.
We are currently restoring accounts alphabetically, starting with accounts beginning with the letter A and moving through the list. The time taken to reach each account depends mainly on the size of the accounts currently being restored, as larger accounts naturally take longer to process.
The second stage of the process—restoring accounts from the transferred backups—is expected to progress much more quickly now that the data is already in place on the new server.
We will continue to share updates as the restoration progresses. Thank you again for your patience while we complete this work and bring services fully online.
Mar 05, 2026 - 10:43 UTC
We would like to provide a further update on the migration to the Merlin server.
The first step of the two-stage migration process has now been completed. This stage involved preparing account backups and securely transferring them from the original server’s datacenter to the new infrastructure in our Reading datacenter. As this required processing and migrating a large amount of data, it was the most time-consuming part of the migration.
During the initial restoration attempts we encountered some issues bringing some accounts online. These have now been resolved, and restorations are progressing smoothly.
We are currently restoring accounts alphabetically, starting with accounts beginning with the letter A and moving through the list. The time taken to reach each account depends mainly on the size of the accounts currently being restored, as larger accounts naturally take longer to process.
The second stage of the process—restoring accounts from the transferred backups—is expected to progress much more quickly now that the data is already in place on the new server.
We will continue to share updates as the restoration progresses. Thank you again for your patience while we complete this work and bring services fully online.
Mar 05, 2026 - 10:43 UTC
Update - Transfers to the Merlin server are continuing, however progress has been slower than initially anticipated.
During the restoration process, we encountered some issues when bringing certain accounts online. Our team is actively working through these and testing alternative restoration methods to ensure data integrity and a successful restoration.
We expect to provide a more detailed update within the next 12 hours.
Thank you for your continued patience while we work to complete the restoration safely and thoroughly.
Mar 04, 2026 - 17:09 UTC
During the restoration process, we encountered some issues when bringing certain accounts online. Our team is actively working through these and testing alternative restoration methods to ensure data integrity and a successful restoration.
We expect to provide a more detailed update within the next 12 hours.
Thank you for your continued patience while we work to complete the restoration safely and thoroughly.
Mar 04, 2026 - 17:09 UTC
Update - Update - Merlin
Due to the amount of data being moved, the transfer of data is taking longer than expected, however, we are continuing to transfer the data over as quickly as possible to the new server.
Mar 02, 2026 - 21:56 UTC
Due to the amount of data being moved, the transfer of data is taking longer than expected, however, we are continuing to transfer the data over as quickly as possible to the new server.
Mar 02, 2026 - 21:56 UTC
Update - All customers of server: MERLN have been emailed.
Please check your inbox for instructions, copied here:
While the server itself is now online following hardware failure, there are unrecoverable file system corruptions which are preventing key services starting.
As we are unable to repair the OS and software corruptions in place, we have brought forward our plans to migrate customers from the Legacy "Pickaweb" hosting enviromnent into our recently upgraded cloud envionment in Reading.
To minimize further disruption we are migrating all account packages as they are - in the current hosting packages you use.
Your nameservers will remain in use, and we will transfer the hostname of existing server to the new server to reduce any reconfiguration that may be required by customers.
In future we intend to re-address these points.
As the current server hosting your data has corruptions throughut the filesystem, we are not able to perform a server to server direct transfer.
In this case we are needing to restore accounts from the last available backup.
his is requiring a two-step approach, where by we are first pulling account data from our backup system, compressing then transferring data to the new server hosted in Reading.
We have already started packaging the accounts for transfer, due to the amount of data we anticipate this will take up to 3 days to complete.
The accounts will be restored on the new server in batches, as transfers progress.
===WHAT CHANGES DO CUSTOMERS NEED TO MAKE===
If you use our nameservers:
(ns1.pickaweb.co.uk // ns2.pickaweb.co.uk)
You will not need to make any changes to DNS as we will update the records as the accounts restore.
If you do not use our nameservers:
We will provide notice when the transfer is complete, at this point we will provide the new IP for DNS updates.
We are not providing the new IP prior, as accounts have not yet transferred.
*Please subscribe to our status page for further updates
Please note:
Data transfer speed depends greatly on the size of the packaged customer account being transferred.
Our support team have no control over speed or order of accounts being transferred.
Our maximum account size on shared hosting is 30gb, if you are using more than the 30gb fair usage limit there may be difficulties in transferring your data.
We thank you for your patience over these last few days and look forward to providing a more stable hosting solution to you moving forward.
Feb 27, 2026 - 13:37 UTC
Please check your inbox for instructions, copied here:
While the server itself is now online following hardware failure, there are unrecoverable file system corruptions which are preventing key services starting.
As we are unable to repair the OS and software corruptions in place, we have brought forward our plans to migrate customers from the Legacy "Pickaweb" hosting enviromnent into our recently upgraded cloud envionment in Reading.
To minimize further disruption we are migrating all account packages as they are - in the current hosting packages you use.
Your nameservers will remain in use, and we will transfer the hostname of existing server to the new server to reduce any reconfiguration that may be required by customers.
In future we intend to re-address these points.
As the current server hosting your data has corruptions throughut the filesystem, we are not able to perform a server to server direct transfer.
In this case we are needing to restore accounts from the last available backup.
his is requiring a two-step approach, where by we are first pulling account data from our backup system, compressing then transferring data to the new server hosted in Reading.
We have already started packaging the accounts for transfer, due to the amount of data we anticipate this will take up to 3 days to complete.
The accounts will be restored on the new server in batches, as transfers progress.
===WHAT CHANGES DO CUSTOMERS NEED TO MAKE===
If you use our nameservers:
(ns1.pickaweb.co.uk // ns2.pickaweb.co.uk)
You will not need to make any changes to DNS as we will update the records as the accounts restore.
If you do not use our nameservers:
We will provide notice when the transfer is complete, at this point we will provide the new IP for DNS updates.
We are not providing the new IP prior, as accounts have not yet transferred.
*Please subscribe to our status page for further updates
Please note:
Data transfer speed depends greatly on the size of the packaged customer account being transferred.
Our support team have no control over speed or order of accounts being transferred.
Our maximum account size on shared hosting is 30gb, if you are using more than the 30gb fair usage limit there may be difficulties in transferring your data.
We thank you for your patience over these last few days and look forward to providing a more stable hosting solution to you moving forward.
Feb 27, 2026 - 13:37 UTC
Update - Update – Merlin:
Emergency replacement hardware is currently en route to our data center.
Once the new hardware is installed, we will perform comprehensive data integrity checks to ensure system consistency and stability. Following those checks, we will proceed with the safest and most effective restoration path to return the server to full performance.
Our team remains fully engaged and is prioritizing a safe and complete resolution.
Further updates will be provided as we reach key milestones.
Feb 24, 2026 - 14:01 UTC
Emergency replacement hardware is currently en route to our data center.
Once the new hardware is installed, we will perform comprehensive data integrity checks to ensure system consistency and stability. Following those checks, we will proceed with the safest and most effective restoration path to return the server to full performance.
Our team remains fully engaged and is prioritizing a safe and complete resolution.
Further updates will be provided as we reach key milestones.
Feb 24, 2026 - 14:01 UTC
Identified - What’s Happening
One of our production servers experienced underlying hardware issues affecting disk performance. While the system is online and operational, it is currently running in a degraded state while storage is rebuilding.
As a result, customers may experience:
Slow website load times
- Database (MySQL) errors
- Application instability
- Email services appear to be functioning normally at this time, and we are continuing to monitor closely.
What We’re Doing
We are actively working on two parallel recovery paths to restore full stability as quickly as possible:
1. Hardware Remediation
Replacement components are en route and expected within 24 hours. Once installed, we will assess whether this fully resolves the performance degradation.
2. Provisioning a New Server
A brand-new server has been procured and is currently being built. This will allow us to restore services onto fresh infrastructure if that path proves faster or more stable.
We will proceed with whichever solution restores full service in the shortest and safest timeframe.
What You Can Expect
- Performance may remain inconsistent during the storage rebuild process.
- Some database-driven sites may intermittently show errors.
- We are prioritizing system stability and data integrity above all else.
- We will provide further updates as we reach key milestones.
Longer-Term Improvements
Over the next 3–5 months, we will be migrating customers onto new virtualized infrastructure with built-in multi-layer redundancy. This architecture is designed to significantly reduce the risk of hardware-related service disruptions in the future.
Feb 23, 2026 - 23:05 UTC
One of our production servers experienced underlying hardware issues affecting disk performance. While the system is online and operational, it is currently running in a degraded state while storage is rebuilding.
As a result, customers may experience:
Slow website load times
- Database (MySQL) errors
- Application instability
- Email services appear to be functioning normally at this time, and we are continuing to monitor closely.
What We’re Doing
We are actively working on two parallel recovery paths to restore full stability as quickly as possible:
1. Hardware Remediation
Replacement components are en route and expected within 24 hours. Once installed, we will assess whether this fully resolves the performance degradation.
2. Provisioning a New Server
A brand-new server has been procured and is currently being built. This will allow us to restore services onto fresh infrastructure if that path proves faster or more stable.
We will proceed with whichever solution restores full service in the shortest and safest timeframe.
What You Can Expect
- Performance may remain inconsistent during the storage rebuild process.
- Some database-driven sites may intermittently show errors.
- We are prioritizing system stability and data integrity above all else.
- We will provide further updates as we reach key milestones.
Longer-Term Improvements
Over the next 3–5 months, we will be migrating customers onto new virtualized infrastructure with built-in multi-layer redundancy. This architecture is designed to significantly reduce the risk of hardware-related service disruptions in the future.
Feb 23, 2026 - 23:05 UTC
Update - We are continuing to investigate the issues presented with server "Merlin".
The server is currentlty online.
We are aware the MySQL/ MariaDB service is not operating.
We will provide further updates as we have more information
Feb 23, 2026 - 15:25 UTC
The server is currentlty online.
We are aware the MySQL/ MariaDB service is not operating.
We will provide further updates as we have more information
Feb 23, 2026 - 15:25 UTC
Investigating - We are currently investigating an issue with shared server known as "Merlin".
This is affecting a small subset of customers hosting out of the UK "ENF" location.
Further updates will be provided
Feb 23, 2026 - 11:57 UTC
This is affecting a small subset of customers hosting out of the UK "ENF" location.
Further updates will be provided
Feb 23, 2026 - 11:57 UTC
Update - We’re still actively investigating this issue. We’ve confirmed it was caused by an updated module within the billing control panel. Resolving this will require assistance from our development team, and at this time, we expect a full resolution within the next few weeks. We appreciate your continued patience while we work toward a permanent fix.
We still recommend contacting our billing team at [email protected] for any questions.
Feb 04, 2026 - 22:22 UTC
We still recommend contacting our billing team at [email protected] for any questions.
Feb 04, 2026 - 22:22 UTC
Identified - We are aware of a complication affecting our ability to take payments using PayPal.
We're in discussions with our vendor, in the mean time you can make payment by selecting "pay by card" using our Stripe provider.
We do apologize for any inconvenience this may cause.
Please contact our billing team using [email protected] if you have any questions.
Jan 21, 2026 - 15:47 UTC
We're in discussions with our vendor, in the mean time you can make payment by selecting "pay by card" using our Stripe provider.
We do apologize for any inconvenience this may cause.
Please contact our billing team using [email protected] if you have any questions.
Jan 21, 2026 - 15:47 UTC
About This Site
Hostek provides Cloud Server hosting for businesses of all sizes. This page outlines the status of Hostek provided services.
Network Infrastructure
Operational
STL Region
Operational
REA Region
Operational
ASH Region
Operational
ATL Region
Operational
ENF Region
Operational
ColdFusion Services
Operational
Shared Services
Operational
Customer Support
Operational
Client Portal
Operational
External Internet Service
Operational
Common 3rd-Party Services
Operational
Cloudflare DNS Root Servers
Operational
Cloudflare Cloudflare Authoritative DNS
Operational
Intercom Email
Operational
Intercom Chats and Posts
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.