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Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.
View our Scheduled Outages Calendar to see our planned maintenance windows,
For any questions or concerns, please contact the IT Service Centre.
You can also follow us on Twitter: @UBCIToutages
Upcoming Outage – Learner Management - Tuesday, 17 Mar 2026 15:00 - 17 Mar 2026 17:00 PT and Wednesday, 18 Mar 2026 15:00 - 18 Mar 2026 15:30 PT
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 2026 - 15:00 PDT
Mar 17, 2026 - 15:00 PDT
Scheduled - Upcoming Outage – Learner Management Official Document Management / Student Communication Tool (ODMT/SCT)
Date & Time:
Deployment Activities: Tuesday, 17 Mar 2026 15:00 – 17:00 PT and Wednesday, 18 Mar 2026 15:00 – 15:30 PT
Validation activities: will continue until Thursday, 19 Mar 2026 16:00
What is being deployed and why?
We are deploying a new functionality to the Student Communication Tool (SCT) that allows staff members to send emails on behalf of a UBC email group. This will increase flexibility in addressing issues effectively and improving communication with students. For Official Document Management Tool (ODMT) an enhancement that allow multiple students number search for Staff Members in the Document Log.
Key Improvements
SCT
Send emails on behalf of a UBC group email.
ODMT
Allow search for multiple students number search for Staff Members in the Document Log.
Who is impacted?
Primary Users:
Enrolment Services Records staff processing transcript requests, parchments, and courier shipments
Graduate Studies staff managing document orders and FedEx shipping
Communications staff using SCT to send emails with attachments to students
Secondary Impact:
ODMT users (students and staff) will experience temporary inability to access ODMT during the 60-minute maintenance window
Students with financial holds will now be correctly identified in the system
Students receiving official transcripts will receive properly formatted documents
System Impact & Availability
During Maintenance (120 minutes):
ODMT will display a maintenance page to all users
Students cannot access ODMT to place new orders or check order status
Staff cannot process orders or update tracking information
SCT will remain available
After Maintenance:
All systems will return to normal operation
New features will be immediately available to staff
Detailed Feature Information
What is the new way of doing things?
For Student Communication Tool (SCT):
Before:
Emails are sent from a system "No-reply" address.
Low student engagement and virtually no replies.
No easy way for students to respond with questions.
After:
Users can manually set the Sender and Reply-To email addresses.
Emails can be sent from a departmental group email.
Students can reply easily, engagement improves, and responses go to a monitored shared inbox while staff identities remain hidden.
For Enrolment Services Records Staff / Students (ODMT):
Before:
Ability to search only student on Document Log per time.
After:
Allow multiple search increasing productivity.
Mar 17, 2026 15:00 - Mar 19, 2026 16:00 PDT
Date & Time:
Deployment Activities: Tuesday, 17 Mar 2026 15:00 – 17:00 PT and Wednesday, 18 Mar 2026 15:00 – 15:30 PT
Validation activities: will continue until Thursday, 19 Mar 2026 16:00
What is being deployed and why?
We are deploying a new functionality to the Student Communication Tool (SCT) that allows staff members to send emails on behalf of a UBC email group. This will increase flexibility in addressing issues effectively and improving communication with students. For Official Document Management Tool (ODMT) an enhancement that allow multiple students number search for Staff Members in the Document Log.
Key Improvements
SCT
Send emails on behalf of a UBC group email.
ODMT
Allow search for multiple students number search for Staff Members in the Document Log.
Who is impacted?
Primary Users:
Enrolment Services Records staff processing transcript requests, parchments, and courier shipments
Graduate Studies staff managing document orders and FedEx shipping
Communications staff using SCT to send emails with attachments to students
Secondary Impact:
ODMT users (students and staff) will experience temporary inability to access ODMT during the 60-minute maintenance window
Students with financial holds will now be correctly identified in the system
Students receiving official transcripts will receive properly formatted documents
System Impact & Availability
During Maintenance (120 minutes):
ODMT will display a maintenance page to all users
Students cannot access ODMT to place new orders or check order status
Staff cannot process orders or update tracking information
SCT will remain available
After Maintenance:
All systems will return to normal operation
New features will be immediately available to staff
Detailed Feature Information
What is the new way of doing things?
For Student Communication Tool (SCT):
Before:
Emails are sent from a system "No-reply" address.
Low student engagement and virtually no replies.
No easy way for students to respond with questions.
After:
Users can manually set the Sender and Reply-To email addresses.
Emails can be sent from a departmental group email.
Students can reply easily, engagement improves, and responses go to a monitored shared inbox while staff identities remain hidden.
For Enrolment Services Records Staff / Students (ODMT):
Before:
Ability to search only student on Document Log per time.
After:
Allow multiple search increasing productivity.
Mar 17, 2026 15:00 - Mar 19, 2026 16:00 PDT
Campus Wide Login
Operational
CWL Web Services
Operational
UBC Identity Provider
Operational
Multi-factor Authentication (MFA)
Operational
UBC Identity Broker
Operational
UBC Applicant & Student Federation (idb0)
Operational
UBC OpenID Federation (idb1)
Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2)
Operational
UBC Beaty Museum of Biodiversity (idb3)
Operational
UBC SecureLink Federation (slid)
Operational
UBC One-time Link Identity (olid)
Operational
UBC -- Identity Verification
Operational
Canvas
Operational
Confluence
Operational
EduCloud Server
Operational
Management Interface - https://bcnet.educloud.ubc.ca
Operational
Management Interface - https://dr.educloud.ubc.ca
Operational
Server Infrastructure - Vancouver
Operational
Server Infrastructure - Kamloops
Operational
Email Services
Operational
Faculty and Staff Email (FASmail)
Operational
UBC Student Email
Operational
Mail Relay
Operational
Mailing List
Operational
Home Drive
Operational
Home Drive - Vancouver
Operational
Home Drive - Okanagan
Operational
Advanced Research Computing
Operational
ARC Sockeye
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ARC Chinook
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Microsoft 365
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OneDrive
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Teams
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Network - Campus
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Network - Hospitals
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Network - Okanagan
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Network - Point Grey
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Network - Robson Square
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Network - Wireless
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Wireless - Hospitals
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Wireless - Okanagan
Operational
Wireless - Point Grey
Operational
Wireless - Robson Square
Operational
Network - VPN
Operational
VPN - Okanagan
Operational
VPN - Point Grey
Operational
Voice Services
Operational
Telephone Service - Vancouver
Operational
Telephone Service - Okanagan
Operational
Contact Centre - Vancouver
Operational
Contact Centre - Okanagan
Operational
Remote Labs
Operational
Remote Labs - Vancouver
Operational
Remote Labs - Okanagan
Operational
SalesForce
Operational
ServiceNow
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Sharepoint
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Team Share
Operational
Workday
Operational
Zoom
Operational
Other
Operational
Other - Vancouver
Operational
Other - Okanagan
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Conversion Management System (CNVM) Maintenance March 19, 2026, 10:00-16:00 PT Mar 19, 2026 10:00-16:00 PDT
The Conversion Management System (CNVM) will undergo planned maintenance on March 19, 2026, starting at 10:00 PT. Intermittent issues may occur, but the system will remain accessible, and users should be able to log in.
Posted on Mar 17, 2026 - 17:37 PDT
Posted on Mar 17, 2026 - 17:37 PDT
TouchNet TEST site - Scheduled Maintenance March 20, 2026, 05:00 PT - 17:00 PT Mar 20, 2026 05:00-17:00 PDT
The TouchNet TEST site will be undergoing scheduled maintenance. During the update window the TouchNet TEST site will be offline for logging in by staff as a TouchNet user and for making TEST payments.
For any questions please contact [email protected]
Posted on Mar 13, 2026 - 10:17 PDT
For any questions please contact [email protected]
Posted on Mar 13, 2026 - 10:17 PDT
Workday Scheduled Weekly Maintenance March 20, 2026, 21:00 PT to March 21, 2026, 00:00 PT Mar 20, 2026 21:00 - Mar 21, 2026 00:00 PDT
Please be advised that on March 20 2026, 21:00 PT to March 21 2026, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Posted on Mar 16, 2026 - 11:37 PDT
Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Posted on Mar 16, 2026 - 11:37 PDT
UBC Vancouver Campus Network Maintenance March 22, 2026, 06:00-14:00 PT Mar 22, 2026 06:00-14:00 PDT
The UBC Vancouver campus network will undergo maintenance on March 22, 2026, from 06:00 to 14:00 PT.
No service disruption is expected during this maintenance window.
Posted on Mar 17, 2026 - 11:34 PDT
No service disruption is expected during this maintenance window.
Posted on Mar 17, 2026 - 11:34 PDT
UBC IT Domain Name System (DNS) Maintenance March 25, 2026, 17:30-23:30 PT Mar 25, 2026 17:30-23:30 PDT
UBC IT Network Management Centre (NMC) will be conducting maintenance on its DNS servers on March 25, 2026, between 17:30-23:30 PT.
Access to myDNS user interface may be intermittent during this time.
Posted on Mar 17, 2026 - 11:39 PDT
Access to myDNS user interface may be intermittent during this time.
Posted on Mar 17, 2026 - 11:39 PDT
UBCIT eSAM Servers Maintenance MARCH 25, 2026, 20:00-23:00 PT Mar 25, 2026 20:00-23:00 PDT
UBCIT will be performing maintenance on the eSAM component and vault servers on March 25, 2026, 20:00-23:00 PT. This change will affect both UBC campuses.
Users will intermittently not be able to login to any servers managed by eSAM, nor retrieve any credentials via the eSAM Web UI throughout the maintanance window.
Any connections terminated while a component is being rebooted can be reconnected to the secondary node. All connections will be terminated and users won't be able to reconnect while we patch the vault servers (which typically lasts around 30 minutes) during this window.
Posted on Mar 10, 2026 - 17:23 PDT
Users will intermittently not be able to login to any servers managed by eSAM, nor retrieve any credentials via the eSAM Web UI throughout the maintanance window.
Any connections terminated while a component is being rebooted can be reconnected to the secondary node. All connections will be terminated and users won't be able to reconnect while we patch the vault servers (which typically lasts around 30 minutes) during this window.
Posted on Mar 10, 2026 - 17:23 PDT
UBC Identity Provider Maintenance March 26, 2026 07:00-08:30 PT Mar 26, 2026 07:00-08:30 PDT
The UBC Identity Provider will be undergoing maintenance on March 26, 2026 07:00-08:30 PT.
This maintenance is for a version upgrade.
Users may experience a brief interruption to EPBC, SRAS, CWL authentications, and CWL account signup, during this window. Any active sessions will be momentarily terminated and users will be required to log in again. Normal service is expected to resume quickly.
Posted on Mar 10, 2026 - 14:26 PDT
This maintenance is for a version upgrade.
Users may experience a brief interruption to EPBC, SRAS, CWL authentications, and CWL account signup, during this window. Any active sessions will be momentarily terminated and users will be required to log in again. Normal service is expected to resume quickly.
Posted on Mar 10, 2026 - 14:26 PDT
TouchNet PROD site - Scheduled Maintenance Mar 27, 2026, 00:00 PT - 04:00PT Mar 27, 2026 00:00-04:00 PDT
The TouchNet PROD site will be undergoing scheduled maintenance. During the update window the TouchNet PROD site will be offline for logging in by staff as a TouchNet user and for customers making new payments. During this time when the payor clicks "pay now" TouchNet will display a screen informing the payor that the system is off line for maintenance and to try again after the system is back online.
For any questions please contact [email protected]
Posted on Mar 13, 2026 - 10:19 PDT
For any questions please contact [email protected]
Posted on Mar 13, 2026 - 10:19 PDT