Keepit Status - Incident History

Keepit A/S is appointing a new internal sub-processor

2026-03-19T13:03:26Z

Mar 19, 13:03 UTC
Resolved - Dear Customers,
we're writing to inform you of an update to your Data Processing Agreement. This update concerns only customers who entered into the agreement with Keepit A/S. Effective 1st of June, 2026 Keepit is adding Keepit Poland Sp. z o.o. to our sub-processors list. Keepit Poland is our wholly owned subsidiary based in the European Union. As we've scaled to serve over 20,000 companies globally, we faced a choice to either outsource part of our operations to third-party providers or to invest in our own EU subsidiary. We chose the latter. Keepit Poland isn't a third-party vendor, it's Keepit. Same ownership, same security certifications, same standards. Nothing changes regarding our data security or data residency commitments. You will continue to work with the same Keepit team, using the same secure platform. We’ve simply grown our internal resources. In accordance with our Data Processing Agreement, you have the right to object to this change. If you wish to do so, please contact us at [email protected] within the timeframe specified in your Data Processing Agreement with us. We've prepared an FAQ addressing questions that you might have about this change, which you can find on Keepit's website when you go to the Data Processing Agreement page. If you have specific concerns or would like to discuss this further, please contact our data protection team at [email protected].

Search import delays in UK region

2026-03-13T09:35:39Z

Mar 13, 09:35 UTC
Resolved - This incident has been resolved

Mar 12, 20:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results

Mar 12, 10:09 UTC
Identified - The issue has been identified and a fix is being implemented

Mar 11, 09:59 UTC
Investigating - The United Kingdom (UK-LD) region is experiencing delays in indexing. We are working to resolve the issue and will update the status page as soon as it is resolved

10.17.0 - Keepit Release

2026-03-04T19:30:07Z

Mar 4, 19:30 UTC
Completed - The scheduled maintenance has been completed.

Mar 4, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 3, 19:27 UTC
Scheduled - We will be deploying Keepit 10.17.0 to the United Kingdom (UK-LD) region on Mar 4. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.17.0 - Keepit Release

2026-03-04T18:30:07Z

Mar 4, 18:30 UTC
Completed - The scheduled maintenance has been completed.

Mar 4, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 3, 19:29 UTC
Scheduled - We will be deploying Keepit 10.17.0 to the Denmark (DK-CO) region on Mar 4. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.17.0 - Keepit Release

2026-03-03T19:30:11Z

Mar 3, 19:30 UTC
Completed - The scheduled maintenance has been completed.

Mar 3, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 2, 19:39 UTC
Scheduled - We will be deploying Keepit 10.17.0 to the United States (US-DC) region on Mar 3. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.17.0 - Keepit Release

2026-03-03T19:00:09Z

Mar 3, 19:00 UTC
Completed - The scheduled maintenance has been completed.

Mar 3, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 2, 19:38 UTC
Scheduled - We will be deploying Keepit 10.17.0 to the Germany (DE-FR) region on Mar 3. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.17.0 - Keepit Release

2026-03-03T00:30:07Z

Mar 3, 00:30 UTC
Completed - The scheduled maintenance has been completed.

Mar 2, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 27, 19:25 UTC
Scheduled - We will be deploying Keepit 10.17.0 to the Australia (AU-SY) region on Mar 2. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.17.0 - Keepit Release

2026-03-02T18:00:07Z

Mar 2, 18:00 UTC
Completed - The scheduled maintenance has been completed.

Mar 2, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 27, 19:21 UTC
Scheduled - We will be deploying Keepit 10.17.0 to the Canada (CA-TR) region on Mar 2. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.17.0 - Keepit Release

2026-02-26T18:30:07Z

Feb 26, 18:30 UTC
Completed - The scheduled maintenance has been completed.

Feb 26, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 25, 16:35 UTC
Scheduled - We will be deploying Keepit 10.17.0 to the Switzerland (CH-ZH) region on Feb 26. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

Planned Maintenance – Database Upgrade (DE Region)

2026-02-19T22:45:07Z

Feb 19, 22:45 UTC
Completed - The scheduled maintenance has been completed.

Feb 19, 18:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 17, 07:51 UTC
Scheduled - We will be performing a scheduled database upgrade in the Germany (DE-FR) region on February 19. The Keepit login website may be briefly unavailable during this time. No data impact is expected, and overall service availability should remain unaffected.

We apologize for any inconvenience and will provide an update once maintenance is complete.

Planned Maintenance – Physical Server Relocation in Germany (DE-FR) region

2026-02-06T15:00:21Z

Feb 6, 15:00 UTC
Completed - The scheduled maintenance has been completed.

Feb 2, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 28, 21:50 UTC
Scheduled - We are performing a planned maintenance to relocate one side of our physical server infrastructure to a different location in Frankfurt as part of ongoing infrastructure optimization and growth. During this maintenance window, redundancy will be temporarily reduced, and overall capacity may be lower. As a result, minor performance degradation is possible. No service interruptions are expected during this process.
We will closely monitor all services throughout the maintenance and provide updates if anything changes.

10.16.0 - Keepit Release

2026-02-04T18:30:21Z

Feb 4, 18:30 UTC
Completed - The scheduled maintenance has been completed.

Feb 4, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 3, 17:38 UTC
Scheduled - We will be deploying Keepit 10.16.0 to the Switzerland (CH-ZH) region on Feb 4. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.16.0 - Keepit Release

2026-02-04T18:00:21Z

Feb 4, 18:00 UTC
Completed - The scheduled maintenance has been completed.

Feb 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 3, 17:42 UTC
Scheduled - We will be deploying Keepit 10.16.0 to the Denmark (DK-CO) region on Feb 4. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.16.0 - Keepit Release

2026-02-03T23:30:21Z

Feb 3, 23:30 UTC
Completed - The scheduled maintenance has been completed.

Feb 3, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 2, 14:29 UTC
Scheduled - We will be deploying Keepit 10.16.0 to the Australia (AU-SY) region on Feb 3. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.16.0 - Keepit Release

2026-02-03T18:30:21Z

Feb 3, 18:30 UTC
Completed - The scheduled maintenance has been completed.

Feb 3, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 2, 14:30 UTC
Scheduled - We will be deploying Keepit 10.16.0 to the United Kingdom (UK-LD) region on Feb 3. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.16.0 - Keepit Release

2026-02-02T18:30:21Z

Feb 2, 18:30 UTC
Completed - The scheduled maintenance has been completed.

Feb 2, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 30, 12:26 UTC
Scheduled - We will be deploying Keepit 10.16.0 to the United States (US-DC) region on Feb 2. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.16.0 - Keepit Release

2026-02-02T18:15:21Z

Feb 2, 18:15 UTC
Completed - The scheduled maintenance has been completed.

Feb 2, 06:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 30, 12:27 UTC
Scheduled - We will be deploying Keepit 10.16.0 to the Canada (CA-TR) region on Feb 2. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.16.0 - Keepit Release

2026-01-30T00:00:22Z

Jan 30, 00:00 UTC
Completed - The scheduled maintenance has been completed.

Jan 29, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 28, 15:06 UTC
Scheduled - We will be deploying Keepit 10.16.0 to the Germany (DE-FR) region on Jan 29. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

Intermittent Issue with SharePoint & OneDrive Version Backups

2026-01-27T10:18:43Z

Jan 27, 10:18 UTC
Resolved - This incident has been resolved.

Jan 25, 10:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 22, 14:57 UTC
Identified - We have identified an issue affecting backups of SharePoint and OneDrive file versions. The root cause has been identified, and a fix is in progress.
Existing file versions remain safe and preserved, with no impact to previously backed-up data. Further updates will be shared as they become available.

10.15.0 - Keepit Release

2026-01-19T19:00:21Z

Jan 19, 19:00 UTC
Completed - The scheduled maintenance has been completed.

Jan 19, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 16, 14:14 UTC
Scheduled - We will be deploying Keepit 10.15.0 to the United States (US-DC) region on Jan 19. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.15.0 - Keepit Release

2026-01-19T18:30:21Z

Jan 19, 18:30 UTC
Completed - The scheduled maintenance has been completed.

Jan 19, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 16, 14:12 UTC
Scheduled - We will be deploying Keepit 10.15.0 to the Denmark (DK-CO) region on Jan 19. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.15.0 - Keepit Release

2026-01-15T18:45:21Z

Jan 15, 18:45 UTC
Completed - The scheduled maintenance has been completed.

Jan 15, 08:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 14, 17:12 UTC
Scheduled - We will be deploying Keepit 10.15.0 to the Germany (DE-FR) region on Jan 15. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.15.0 - Keepit Release

2026-01-15T18:30:22Z

Jan 15, 18:30 UTC
Completed - The scheduled maintenance has been completed.

Jan 15, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 14, 17:10 UTC
Scheduled - We will be deploying Keepit 10.15.0 to the United Kingdom (UK-LD) region on Jan 15. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.15.0 - Keepit Release

2026-01-14T23:30:21Z

Jan 14, 23:30 UTC
Completed - The scheduled maintenance has been completed.

Jan 14, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 13, 18:54 UTC
Scheduled - We will be deploying Keepit 10.15.0 to the Australia (AU-SY) region on Jan 14. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/

10.15.0 - Keepit Release

2026-01-14T18:30:21Z

Jan 14, 18:30 UTC
Completed - The scheduled maintenance has been completed.

Jan 14, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 13, 18:51 UTC
Scheduled - We will be deploying Keepit 10.15.0 to the Canada (CA-TR) region on Jan 14. No interruptions are expected as all systems are fully redundant. Visit our Keepit Product Updates page to see what's new: https://www.keepit.com/help/product-updates/