All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pomelo Website Operational
90 days ago
100.0 % uptime
Today
Developer Website Operational
90 days ago
100.0 % uptime
Today
Mastercard Network Operational
90 days ago
100.0 % uptime
Today
Visa Network Operational
90 days ago
100.0 % uptime
Today
Crypto Service Operational
90 days ago
100.0 % uptime
Today
Reporting Service Operational
90 days ago
100.0 % uptime
Today
Tokenization Service Operational
90 days ago
99.99 % uptime
Today
3DS service Operational
90 days ago
100.0 % uptime
Today
General APIs Operational
90 days ago
99.99 % uptime
Today
Cards Service Operational
90 days ago
99.99 % uptime
Today
Users Service Operational
90 days ago
99.99 % uptime
Today
Dashboard Service Operational
90 days ago
100.0 % uptime
Today
Core Services Operational
90 days ago
99.99 % uptime
Today
Embossing Service Operational
90 days ago
100.0 % uptime
Today
Shipping Service Operational
90 days ago
99.99 % uptime
Today
Chargebacks service Operational
90 days ago
100.0 % uptime
Today
ARG Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
BR Operational
90 days ago
100.0 % uptime
Today
Identity Service Operational
90 days ago
100.0 % uptime
Today
CO Operational
90 days ago
100.0 % uptime
Today
Servibanca Network Operational
90 days ago
100.0 % uptime
Today
MX Operational
90 days ago
100.0 % uptime
Today
Prosa Network Operational
90 days ago
100.0 % uptime
Today
Providers Operational
Auth0 Machine to Machine Authentication Operational
AWS eks-us-east-1 Operational
AWS eks-us-west-2 Operational
AWS apigateway-us-east-1 Operational
AWS apigateway-us-west-2 Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Mastercard GFT/MFE Planned Maintenance Mar 27, 2026 14:00-18:00 GMT-03:00

Mastercard will perform planned maintenance as part of a business continuity exercise. During the maintenance window, the clearing file submission service may experience delays in file transfers. Transaction processing will not be affected.
Posted on Mar 05, 2026 - 16:07 GMT-03:00
Mar 17, 2026

No incidents reported today.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
Instability with Tokenization Service
Resolved - The service has been fully restored and is functioning normally.
Mar 12, 12:39 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.
Mar 12, 12:35 GMT-03:00
Investigating - We are currently investigating an issue that may be affecting our services. Our technical team is working to identify and resolve the problem as quickly as possible.
Mar 12, 11:50 GMT-03:00
Instability with Users Service
Resolved - The issue affecting user creation in Users Service has been resolved. Between 08:53 GMT-3 and 09:15 GMT-3, some requests to generate/create users may have failed or been delayed.

Service is now operating normally. We will continue monitoring to ensure stability.
Mar 12, 09:25 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.
Mar 12, 09:18 GMT-03:00
Investigating - We are currently investigating an issue that may be affecting our services. Our technical team is working to identify and resolve the problem as quickly as possible.
Mar 12, 09:13 GMT-03:00
Maintenance by our connectivity provider
Completed - The scheduled maintenance has been completed.
Mar 12, 06:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 03:00 GMT-03:00
Scheduled - One of our network providers supporting the PROSA connection will perform scheduled maintenance that may cause intermittent PROSA service disruptions during the maintenance window. The secondary path will remain available.
Mar 5, 15:52 GMT-03:00
Mar 11, 2026

No incidents reported.

Mar 10, 2026
Instability with Mastercard Network
Resolved - The service has been fully restored and is functioning normally.
Mar 10, 10:10 GMT-03:00
Monitoring - A fix has been implemented and we are monitoring the results. We are closely monitoring the service to ensure complete stability.
Mar 10, 10:06 GMT-03:00
Investigating - We are investigating connectivity errors with our 3DS provider, resulting in possible rejection of 3DS transactions with challenge (OTP)
Mar 10, 09:34 GMT-03:00
Emergency maintenance: Crypto Service
Completed - The scheduled maintenance has been completed.
Mar 10, 06:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 05:00 GMT-03:00
Scheduled - To improve reliability and security, we will be deploying changes to the Crypto service. Impact to transaction processing is expected to be minimal, with brief to no interruption during this window. We apologize for any inconvenience this may cause and appreciate your understanding.
Mar 9, 17:14 GMT-03:00
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026
Instability with Tokenization Service
Resolved - The service has been fully restored and is functioning normally.
Mar 3, 10:12 GMT-03:00
Monitoring - The provider has implemented a fix and we are monitoring the results. We are closely monitoring the service to ensure complete stability.
Mar 3, 10:07 GMT-03:00
Update - We are continuing to investigate this issue.
Mar 3, 10:04 GMT-03:00
Investigating - We’re currently experiencing an issue affecting Visa card push provisioning.
Starting at approximately 09:15, some users may see failures or delays when attempting to provision/add their Visa card as part of the provisioning flow.

Our team is actively investigating and working to restore normal operation. We’ll share further updates as we have more information.

Customer impact: Some customers may be unable to complete Visa card push provisioning, or may experience delays.
Mar 3, 10:03 GMT-03:00
← Incident History Powered by Atlassian Statuspage