Snapdocs, Inc. Status - Incident History

ICE/Encompass Intermittent Delays

2026-03-09T12:42:44-07:00

Mar 9, 12:42 PDT
Resolved - This incident has been resolved.

Mar 9, 11:42 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 9, 11:32 PDT
Identified - The issue has been identified and a fix is being implemented.

Mar 9, 11:15 PDT
Investigating - Snapdocs is experiencing some intermittent issues retrieving documents from ICE. We are experiencing higher than normal number of errors retrieving documents/creating closings.

SMS Third Party Messaging Delay

2026-03-09T06:39:27-07:00

Mar 9, 06:39 PDT
Resolved - This incident has been resolved.

Mar 6, 08:21 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 6, 06:54 PST
Update - We are continuing to investigate the issue.

Mar 6, 05:56 PST
Investigating - We are currently experiencing an outage affecting 2FA code delivery from our third-party provider. Our team is investigating and will share another update within 30 minutes.

eVault/eNote latency

2026-03-02T17:24:41-08:00

Mar 2, 17:24 PST
Resolved - This incident has been resolved.

Mar 2, 16:33 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 2, 15:24 PST
Identified - The issue has been identified and a fix is being implemented.

Mar 2, 14:27 PST
Investigating - We are currently investigating degraded performance affecting our eVault and eNotes services. Processing, registration, and transfers may take longer than usual.

QC Funding Review Delays

2026-02-24T12:45:06-08:00

Feb 24, 12:45 PST
Resolved - This incident has been resolved.

Feb 24, 12:09 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 24, 11:57 PST
Identified - The issue has been identified and a fix is being implemented.

Feb 24, 11:11 PST
Update - We are continuing to investigate this issue.

Feb 24, 10:03 PST
Update - We are continuing to investigate this issue.

Feb 24, 08:54 PST
Investigating - We are currently investigating the delays on QC Funding.

Intermittent System Delays 02.18 - Closing Creation

2026-02-19T16:20:59-08:00

Feb 19, 16:20 PST
Resolved - This incident has been resolved.

Feb 19, 11:18 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 18, 16:22 PST
Update - We are continuing to investigate this issue.

Feb 18, 15:31 PST
Investigating - Snapdocs is currently experiencing intermittent delays with closings creating. Our team is actively working to resolve the issue and restore full functionality.

3rd party Snapdocs Email provider, Sendgrid, is experiencing issues with email delivery

2026-01-23T09:16:12-08:00

Jan 23, 09:16 PST
Resolved - This incident has been resolved.

Jan 22, 13:32 PST
Update - Snapdocs engineering has identified that the issue is related to the Microsoft outage for 365 Services including email delivery.
Microsoft's Status page- https://status.cloud.microsoft/

Jan 22, 12:29 PST
Identified - The issue has been identified and a fix is being implemented.

Jan 22, 12:22 PST
Update - We are continuing to investigate this issue.

Jan 22, 12:21 PST
Investigating - Snapdocs is currently experiencing email delivery issues with one of our email providers. We understand the importance of email communication and are actively working to resolve this issue. Our team is in the process of re-routing all email traffic to an alternate provider to ensure continuity of service. We apologize for any inconvenience this may cause and will provide updates as they become available.

Snapdocs Login Error

2026-01-21T07:38:25-08:00

Jan 21, 07:38 PST
Resolved - This incident has been resolved.

Jan 21, 07:09 PST
Monitoring - A fix has been implemented and we are monitoring results.

Jan 21, 07:00 PST
Identified - The issue has been identified and a fix is being implemented.

Jan 21, 06:19 PST
Investigating - We are currently investigating an issue where users who are logging in receive an error message.

3rd party Snapdocs provider, Twilio, is experiencing an outage impacting 2FA

2026-01-15T09:07:19-08:00

Jan 15, 09:07 PST
Resolved - This incident has been resolved.

Jan 14, 11:47 PST
Update - We are continuing to investigate this issue.

Jan 14, 10:52 PST
Investigating - Snapdocs is experiencing issues sending 2-factor authentication codes. Please refer to this status page for additional Twilio updates: https://status.twilio.com/

System Latency 1/14

2026-01-14T14:31:56-08:00

Jan 14, 14:31 PST
Resolved - This incident has been resolved.

Jan 14, 13:56 PST
Identified - We have identified an issue affecting submissions received via email, which may cause delays in closing creation. Closings submitted through API integrations are not impacted. Please contact [email protected] for any questions.

Jan 14, 13:04 PST
Investigating - We are currently experiencing intermittent service degradation on our website. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as they become available.

3rd party Snapdocs provider, Twilio, is experiencing an outage.

2026-01-07T21:30:31-08:00

Jan 7, 21:30 PST
Resolved - We now are seeing that our SMS notifications for 2-factor authentication are successfully delivering as expected.

Jan 7, 18:10 PST
Investigating - Snapdocs is experiencing issues sending 2-factor authentication codes. Please refer to this status page for additional Twilio updates: https://status.twilio.com/

Document Processing Delays

2025-11-20T17:18:19-08:00

Nov 20, 17:18 PST
Resolved - This incident has been resolved.

Nov 20, 16:54 PST
Monitoring - A fix has been implemented and we are monitoring the results for delays in document processing.

ICE/Encompass Intermittent Delays

2025-11-20T16:53:03-08:00

Nov 20, 16:53 PST
Resolved - This incident has been resolved.

Nov 20, 16:52 PST
Update - We are continuing to monitor for any further issues.

Nov 20, 12:57 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Nov 20, 11:06 PST
Investigating - Snapdocs is experiencing some intermittent issues retrieving documents from ICE.
We are experiencing higher than normal number of errors retrieving documents/creating closings.

Network Connectivity Issues

2025-11-18T09:55:43-08:00

Nov 18, 09:55 PST
Resolved - This incident has been resolved.

Nov 18, 07:59 PST
Update - Service has been broadly restored, however some customers may continue to experience intermittent issues as our vendor addresses isolated issues.

Nov 18, 06:48 PST
Monitoring - Our 3rd party vendor has begun restoring service. Some customers may still experience intermittent issues as the vendor continues to deploy mitigations.

Nov 18, 06:26 PST
Identified - We have identified that the Snapdocs platform is experiencing network latency tied to the third party vendor outage, Cloudflare, we are currently waiting for service to be restored and continuing to monitor closely.

Nov 18, 06:24 PST
Update - We are continuing to investigate this issue.

Nov 18, 05:17 PST
Investigating - We are experiencing network connectivity issues.

Scheduled Maintenance November 1

2025-11-02T01:00:23-08:00

Nov 2, 01:00 PST
Completed - The scheduled maintenance has been completed.

Nov 1, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 30, 11:34 PDT
Scheduled - Please be advised that Snapdocs will be offline for scheduled maintenance the evening of Saturday, Nov 1, 2025 10:00 PM to Sunday Nov 2 at 2 AM Pacific time. Snapdocs will be unavailable at this time.

Encompass Parser Submissions

2025-10-21T14:44:08-07:00

Oct 21, 14:44 PDT
Resolved - This incident has been resolved.

Oct 17, 14:54 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 17, 09:19 PDT
Update - We are continuing to work on a fix for this issue.

Oct 17, 05:50 PDT
Update - We are continuing to work on a fix for this issue.

Oct 14, 10:17 PDT
Identified - We are experiencing an issue automatically retrieving document packages from Encompass Loan Connect. We are actively working on a solution.

Oct 13, 16:45 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 13, 11:11 PDT
Update - We are continuing to work on a fix for this issue.

Oct 13, 10:10 PDT
Identified - The issue has been identified and a fix is being implemented.

Oct 13, 09:33 PDT
Investigating - We are currently investigating issues affecting parser submissions from Encompass.

System Latency Delays - AWS Impact

2025-10-21T14:42:06-07:00

Oct 21, 14:42 PDT
Resolved - This incident has been resolved.

Oct 20, 16:21 PDT
Update - We are continuing to monitor for any further issues.

Oct 20, 15:22 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 20, 10:50 PDT
Identified - Widespread internet provider disruptions may impact delivery of borrower 2FA codes, closing creation, and document pushback

SMS + MFA Delivery Issues

2025-10-20T10:53:28-07:00

Oct 20, 10:53 PDT
Resolved - This incident has been upgraded to a larger incident

Oct 20, 06:58 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 20, 05:37 PDT
Update - We continue to investigate this issue. For the quickest resolution, please email [email protected].

Oct 20, 04:46 PDT
Identified - We are currently experiencing an outage affecting 2FA code delivery from our third-party provider. Our team is investigating and will share another update within 30 minutes.

SSO Login

2025-10-08T06:49:08-07:00

Oct 8, 06:49 PDT
Resolved - This incident has been resolved.

Oct 8, 06:38 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 8, 06:18 PDT
Investigating - Snapdocs is currently investigating an issue with SSO logins

Scheduled Maintenance October 4

2025-10-05T02:00:21-07:00

Oct 5, 02:00 PDT
Completed - The scheduled maintenance has been completed.

Oct 4, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 3, 12:04 PDT
Scheduled - Please be advised that Snapdocs will be offline for scheduled maintenance the evening of Saturday October 4, 2025 10:00 PM through Sunday October 5 at 2 AM Pacific time. Snapdocs will be unavailable at this time.

System Latency

2025-09-25T15:17:47-07:00

Sep 25, 15:17 PDT
Resolved - This incident has been resolved.

Sep 25, 13:31 PDT
Monitoring - We've resolved the recent system latency on the Snapdocs website. Our team has thoroughly investigated and implemented a fix.

Intermittent System Latency

2025-09-17T13:10:17-07:00

Sep 17, 13:10 PDT
Resolved - This incident has been resolved.

Sep 17, 12:11 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 17, 11:18 PDT
Update - We are continuing to investigate this issue.

Sep 17, 10:49 PDT
Investigating - We are currently experiencing intermittent service degradation on our website. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as they become available.

Intermittent System Latency

2025-09-16T16:56:02-07:00

Sep 16, 16:56 PDT
Resolved - This incident has been resolved.

Sep 16, 14:54 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 16, 14:37 PDT
Identified - We are currently experiencing intermittent service degradation on our website. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as they become available.

Snapdocs Maintenance September 6

2025-09-06T21:00:00-07:00

Sep 6, 21:00 PDT
Resolved - Snapdocs scheduled maintenance for April 5 has been completed

QC Reporting Delays

2025-08-29T13:12:21-07:00

Aug 29, 13:12 PDT
Resolved - This incident has been resolved.

Aug 29, 12:10 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 29, 11:08 PDT
Update - We are continuing to work on a fix for this issue.

Aug 29, 10:05 PDT
Identified - The issue has been identified and a fix is being implemented.

Aug 29, 09:18 PDT
Investigating - We are currently investigating delays in generating QC reports

Snapdocs eVault Maintenance

2025-08-03T02:00:21-07:00

Aug 3, 02:00 PDT
Completed - The scheduled maintenance has been completed.

Aug 2, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 31, 16:54 PDT
Scheduled - Snapdocs eVault will be offline for scheduled maintenance starting Saturday, August 2nd at 10:00PM through Sunday, August 3 at 2AM PT.
We recommend that any activity related to the eVault be avoided during this time