https://status.snapdocs.com Statuspage Sun, 22 Mar 2026 03:08:42 -0700 <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>12:42</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:42</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:32</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:15</var> PDT</small><br><strong>Investigating</strong> - Snapdocs is experiencing some intermittent issues retrieving documents from ICE. We are experiencing higher than normal number of errors retrieving documents/creating closings.</p> Mon, 09 Mar 2026 12:42:44 -0700 https://status.snapdocs.com/incidents/n8p2wz1wpj9v https://status.snapdocs.com/incidents/n8p2wz1wpj9v <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>06:39</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>08:21</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>06:54</var> PST</small><br><strong>Update</strong> - We are continuing to investigate the issue.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>05:56</var> PST</small><br><strong>Investigating</strong> - We are currently experiencing an outage affecting 2FA code delivery from our third-party provider. Our team is investigating and will share another update within 30 minutes.</p> Mon, 09 Mar 2026 06:39:27 -0700 https://status.snapdocs.com/incidents/7v25pyyxjsg3 https://status.snapdocs.com/incidents/7v25pyyxjsg3 <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>17:24</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:33</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>15:24</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>14:27</var> PST</small><br><strong>Investigating</strong> - We are currently investigating degraded performance affecting our eVault and eNotes services. Processing, registration, and transfers may take longer than usual.</p> Mon, 02 Mar 2026 17:24:41 -0800 https://status.snapdocs.com/incidents/636k20m2476h https://status.snapdocs.com/incidents/636k20m2476h <p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>12:45</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>12:09</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:57</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:11</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:03</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>08:54</var> PST</small><br><strong>Investigating</strong> - We are currently investigating the delays on QC Funding.</p> Tue, 24 Feb 2026 12:45:06 -0800 https://status.snapdocs.com/incidents/270s6ykkc5p8 https://status.snapdocs.com/incidents/270s6ykkc5p8 <p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>16:20</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>11:18</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>16:22</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>15:31</var> PST</small><br><strong>Investigating</strong> - Snapdocs is currently experiencing intermittent delays with closings creating. Our team is actively working to resolve the issue and restore full functionality.</p> Thu, 19 Feb 2026 16:20:59 -0800 https://status.snapdocs.com/incidents/73fzr6bd43tc https://status.snapdocs.com/incidents/73fzr6bd43tc <p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>09:16</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>13:32</var> PST</small><br><strong>Update</strong> - Snapdocs engineering has identified that the issue is related to the Microsoft outage for 365 Services including email delivery.<br />Microsoft's Status page- https://status.cloud.microsoft/</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>12:29</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>12:22</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>12:21</var> PST</small><br><strong>Investigating</strong> - Snapdocs is currently experiencing email delivery issues with one of our email providers. We understand the importance of email communication and are actively working to resolve this issue. Our team is in the process of re-routing all email traffic to an alternate provider to ensure continuity of service. We apologize for any inconvenience this may cause and will provide updates as they become available.</p> Fri, 23 Jan 2026 09:16:12 -0800 https://status.snapdocs.com/incidents/jpxycbhx3kb2 https://status.snapdocs.com/incidents/jpxycbhx3kb2 <p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>07:38</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>07:09</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring results.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>07:00</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>06:19</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue where users who are logging in receive an error message.</p> Wed, 21 Jan 2026 07:38:25 -0800 https://status.snapdocs.com/incidents/3nysdy12kzh3 https://status.snapdocs.com/incidents/3nysdy12kzh3 <p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>09:07</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>11:47</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>10:52</var> PST</small><br><strong>Investigating</strong> - Snapdocs is experiencing issues sending 2-factor authentication codes. Please refer to this status page for additional Twilio updates: https://status.twilio.com/</p> Thu, 15 Jan 2026 09:07:19 -0800 https://status.snapdocs.com/incidents/hswjzv25n45y https://status.snapdocs.com/incidents/hswjzv25n45y <p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>14:31</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>13:56</var> PST</small><br><strong>Identified</strong> - We have identified an issue affecting submissions received via email, which may cause delays in closing creation. Closings submitted through API integrations are not impacted. Please contact [email protected] for any questions.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>13:04</var> PST</small><br><strong>Investigating</strong> - We are currently experiencing intermittent service degradation on our website. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as they become available.</p> Wed, 14 Jan 2026 14:31:56 -0800 https://status.snapdocs.com/incidents/4qwmychb7jb1 https://status.snapdocs.com/incidents/4qwmychb7jb1 <p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>21:30</var> PST</small><br><strong>Resolved</strong> - We now are seeing that our SMS notifications for 2-factor authentication are successfully delivering as expected.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>18:10</var> PST</small><br><strong>Investigating</strong> - Snapdocs is experiencing issues sending 2-factor authentication codes. Please refer to this status page for additional Twilio updates: https://status.twilio.com/</p> Wed, 07 Jan 2026 21:30:31 -0800 https://status.snapdocs.com/incidents/wzcxncmbl20q https://status.snapdocs.com/incidents/wzcxncmbl20q <p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>17:18</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>16:54</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results for delays in document processing.</p> Thu, 20 Nov 2025 17:18:19 -0800 https://status.snapdocs.com/incidents/n4k9dxt9cq5k https://status.snapdocs.com/incidents/n4k9dxt9cq5k <p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>16:53</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>16:52</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>12:57</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>11:06</var> PST</small><br><strong>Investigating</strong> - Snapdocs is experiencing some intermittent issues retrieving documents from ICE.<br />We are experiencing higher than normal number of errors retrieving documents/creating closings.</p> Thu, 20 Nov 2025 16:53:03 -0800 https://status.snapdocs.com/incidents/271691gwfppp https://status.snapdocs.com/incidents/271691gwfppp <p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>09:55</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>07:59</var> PST</small><br><strong>Update</strong> - Service has been broadly restored, however some customers may continue to experience intermittent issues as our vendor addresses isolated issues.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>06:48</var> PST</small><br><strong>Monitoring</strong> - Our 3rd party vendor has begun restoring service. Some customers may still experience intermittent issues as the vendor continues to deploy mitigations.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>06:26</var> PST</small><br><strong>Identified</strong> - We have identified that the Snapdocs platform is experiencing network latency tied to the third party vendor outage, Cloudflare, we are currently waiting for service to be restored and continuing to monitor closely.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>06:24</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>05:17</var> PST</small><br><strong>Investigating</strong> - We are experiencing network connectivity issues.</p> Tue, 18 Nov 2025 09:55:43 -0800 https://status.snapdocs.com/incidents/ptqzqsdtzff2 https://status.snapdocs.com/incidents/ptqzqsdtzff2 <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>01:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>11:34</var> PDT</small><br><strong>Scheduled</strong> - Please be advised that Snapdocs will be offline for scheduled maintenance the evening of Saturday, Nov 1, 2025 10:00 PM to Sunday Nov 2 at 2 AM Pacific time. Snapdocs will be unavailable at this time.</p> Sun, 02 Nov 2025 01:00:23 -0800 Sun, 02 Nov 2025 01:00:00 -0800 https://status.snapdocs.com/incidents/rntjs1jjjfgj https://status.snapdocs.com/incidents/rntjs1jjjfgj <p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>14:44</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>14:54</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>09:19</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>05:50</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>10:17</var> PDT</small><br><strong>Identified</strong> - We are experiencing an issue automatically retrieving document packages from Encompass Loan Connect. We are actively working on a solution.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>16:45</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>11:11</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>10:10</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>09:33</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating issues affecting parser submissions from Encompass.</p> Tue, 21 Oct 2025 14:44:08 -0700 https://status.snapdocs.com/incidents/vxy1yqr437qx https://status.snapdocs.com/incidents/vxy1yqr437qx <p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>14:42</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>16:21</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>15:22</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>10:50</var> PDT</small><br><strong>Identified</strong> - Widespread internet provider disruptions may impact delivery of borrower 2FA codes, closing creation, and document pushback</p> Tue, 21 Oct 2025 14:42:06 -0700 https://status.snapdocs.com/incidents/7xmpmjzy4gcf https://status.snapdocs.com/incidents/7xmpmjzy4gcf <p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>10:53</var> PDT</small><br><strong>Resolved</strong> - This incident has been upgraded to a larger incident</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>06:58</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>05:37</var> PDT</small><br><strong>Update</strong> - We continue to investigate this issue. For the quickest resolution, please email [email protected].</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>04:46</var> PDT</small><br><strong>Identified</strong> - We are currently experiencing an outage affecting 2FA code delivery from our third-party provider. Our team is investigating and will share another update within 30 minutes.</p> Mon, 20 Oct 2025 10:53:28 -0700 https://status.snapdocs.com/incidents/j0l07p95ch6h https://status.snapdocs.com/incidents/j0l07p95ch6h <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>06:49</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>06:38</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>06:18</var> PDT</small><br><strong>Investigating</strong> - Snapdocs is currently investigating an issue with SSO logins</p> Wed, 08 Oct 2025 06:49:08 -0700 https://status.snapdocs.com/incidents/6s0ndnzwjc2v https://status.snapdocs.com/incidents/6s0ndnzwjc2v <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:04</var> PDT</small><br><strong>Scheduled</strong> - Please be advised that Snapdocs will be offline for scheduled maintenance the evening of Saturday October 4, 2025 10:00 PM through Sunday October 5 at 2 AM Pacific time. Snapdocs will be unavailable at this time.</p> Sun, 05 Oct 2025 02:00:21 -0700 Sun, 05 Oct 2025 02:00:00 -0700 https://status.snapdocs.com/incidents/x7mv4606wndt https://status.snapdocs.com/incidents/x7mv4606wndt <p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>15:17</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>13:31</var> PDT</small><br><strong>Monitoring</strong> - We've resolved the recent system latency on the Snapdocs website. Our team has thoroughly investigated and implemented a fix.</p> Thu, 25 Sep 2025 15:17:47 -0700 https://status.snapdocs.com/incidents/dsbtq9f7dq8h https://status.snapdocs.com/incidents/dsbtq9f7dq8h <p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>13:10</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>12:11</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>11:18</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>10:49</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing intermittent service degradation on our website. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as they become available.</p> Wed, 17 Sep 2025 13:10:17 -0700 https://status.snapdocs.com/incidents/crr3278t2sf1 https://status.snapdocs.com/incidents/crr3278t2sf1 <p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>16:56</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>14:54</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>14:37</var> PDT</small><br><strong>Identified</strong> - We are currently experiencing intermittent service degradation on our website. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as they become available.</p> Tue, 16 Sep 2025 16:56:02 -0700 https://status.snapdocs.com/incidents/mxthrxv3j92x https://status.snapdocs.com/incidents/mxthrxv3j92x <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>Resolved</strong> - Snapdocs scheduled maintenance for April 5 has been completed</p> Sat, 06 Sep 2025 21:00:00 -0700 https://status.snapdocs.com/incidents/bx2r1hch01dc https://status.snapdocs.com/incidents/bx2r1hch01dc <p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>13:12</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>12:10</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>11:08</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>10:05</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>09:18</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating delays in generating QC reports</p> Fri, 29 Aug 2025 13:12:21 -0700 https://status.snapdocs.com/incidents/mgwd1m8ps998 https://status.snapdocs.com/incidents/mgwd1m8ps998 <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>16:54</var> PDT</small><br><strong>Scheduled</strong> - Snapdocs eVault will be offline for scheduled maintenance starting Saturday, August 2nd at 10:00PM through Sunday, August 3 at 2AM PT. <br />We recommend that any activity related to the eVault be avoided during this time</p> Sun, 03 Aug 2025 02:00:21 -0700 Sun, 03 Aug 2025 02:00:00 -0700 https://status.snapdocs.com/incidents/5h9b54wgzb8z https://status.snapdocs.com/incidents/5h9b54wgzb8z