Socket Status - Incident History

GitHub App reports not starting

2026-03-13T23:54:31-07:00

Mar 13, 23:54 PDT
Resolved - This incident has been resolved.

Mar 13, 23:16 PDT
Investigating - We are currently investigating problems with GitHub App reports not starting. Preliminary investigation shows high error rates coming from the upstream GitHub API.

Dashboard access unavailable due to DNS issue

2026-03-13T15:34:13-07:00

Mar 13, 15:34 PDT
Resolved - The outage was caused by a DNS migration which has now been resolved.

Mar 13, 15:31 PDT
Update - We have identified the issue and seeing services load.

Mar 13, 15:27 PDT
Investigating - We are currently investigating an issue that is causing an outage due to DNS. We are investigating and determining the impact

GitHub app reports are stuck not starting

2026-03-06T23:04:53-08:00

Mar 6, 23:04 PST
Resolved - This incident has been resolved.

Mar 6, 12:53 PST
Update - We have investigated further and still believe this to be a problem with GitHub upstream. We are working on implementing mitigations.

If a PR has a stuck check run, please try closing and reopening the PR. This will cause GitHub to send another webhook, which should be delivered.

Mar 6, 09:50 PST
Update - GitHub is having a Webhooks incident which may be impacting webhook deliveries to Socket. We are working to confirm this.

Mar 6, 08:15 PST
Investigating - We are investigating an issue with some GitHub app reports not starting.

Elevated GitHub App report latency

2026-02-24T20:02:14-08:00

Feb 24, 20:02 PST
Resolved - This incident has been resolved.

Feb 24, 19:12 PST
Investigating - We are experiencing elevated GitHub App report run times. We are currently investigating.

Packages are being incorrectly flagged as malware

2026-01-08T15:41:24-08:00

Jan 8, 15:41 PST
Resolved - This incident has been resolved.

Jan 8, 12:59 PST
Identified - We have observed that a large number packages have been incorrectly flagged as malware, with incorrect threat descriptions. We are working on a fix.

We are investigating an issue that could cause Github Check runs to not run

2025-12-18T04:42:06-08:00

Dec 18, 04:42 PST
Resolved - This incident has been resolved.

Dec 18, 02:00 PST
Monitoring - We have implemented a fix and are monitoring the status

Dec 18, 01:47 PST
Investigating - We are currently investigating this issue

Investigating issues with some of the API endpoints returning 503

2025-12-18T04:41:57-08:00

Dec 18, 04:41 PST
Resolved - This incident has been resolved.

Dec 18, 02:00 PST
Monitoring - We have implemented a fix and are monitoring the status

Dec 18, 01:34 PST
Investigating - Some endpoints are returning a 503. We are currently investigating

Upgrade database infrastructure

2025-12-10T23:36:28-08:00

Dec 10, 23:36 PST
Completed - The scheduled maintenance has been completed.

Dec 10, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 6, 08:18 PST
Update - We will be undergoing scheduled maintenance during this time.

Dec 6, 08:18 PST
Scheduled - During this time:

The Socket Dashboard will be unavailable
API and Full Scans will be offline
New GitHub scans will not be created

All queued events will resume processing automatically once maintenance is complete.
We will post updates here throughout the window.

Socket website intermittently loading for some users

2025-11-18T07:16:06-08:00

Nov 18, 07:16 PST
Resolved - This incident has been resolved.

Nov 18, 06:48 PST
Update - We are continuing to monitor for any further issues.

Nov 18, 06:45 PST
Update - The issue is resolved

Nov 18, 05:16 PST
Update - We are continuing to monitor for any further issues.

Nov 18, 04:30 PST
Monitoring - Our upstream cloud provider is working on remediating their outage, and we are seeing traffic fully recover. We will continue to monitor.

Nov 18, 04:16 PST
Identified - We have identified an issue with an upstream cloud provider that may be intermittently affecting the Socket website and package pages for some users.

Issue causing intermittent API Errors

2025-11-14T10:42:42-08:00

Nov 14, 10:42 PST
Resolved - This incident has been resolved.

Nov 14, 09:05 PST
Investigating - We have received reports of intermittent errors with the API and we are investigating

Socket platform outage

2025-10-22T08:51:51-07:00

Oct 22, 08:51 PDT
Resolved - The issue has been fully resolved, and all services are now back to normal. During the incident, some Socket GitHub app actions were automatically closed due to timeouts, but new runs are now completing successfully.

Oct 22, 04:36 PDT
Monitoring - We identified a problem with an upstream cloud provider. We have implemented a workaround, which has restored service. We are continuing to monitor for problems.

Oct 22, 03:44 PDT
Investigating - Some parts of the Socket platform are unavailable due to underlying infrastructure issues. Package pages are not loading and scans are not completing. We are working to resolve these issues as fast as possible.

Issues loading Org Alerts, Repository stats, and overview page

2025-09-29T10:26:04-07:00

Sep 29, 10:26 PDT
Resolved - This incident has been resolved.

Sep 29, 08:11 PDT
Identified - This issue was caused by an upstream cloud provider. We have implemented a workaround, and functionality should be restored shortly.

Sep 29, 06:10 PDT
Investigating - We are currently investigating this issue.

Issues loading Org Alerts, Repository stat, and overview page

2025-09-26T17:44:33-07:00

Sep 26, 17:44 PDT
Resolved - This incident has been resolved.

Sep 26, 14:18 PDT
Update - We have implemented a partial fix and some functionality has been restored, we are working on a few remaining fixes.

Sep 26, 13:46 PDT
Identified - We have found an issue that is impacting certain Socket Plans for loading of the historical alerts. We are currently working on a fix.

Elevated scan latency

2025-09-17T14:47:17-07:00

Sep 17, 14:47 PDT
Resolved - This incident has been resolved.

Sep 17, 13:55 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 17, 12:47 PDT
Update - We are continuing to work on a fix for this issue.

Sep 17, 12:34 PDT
Identified - A small percentage of scans are experiencing timeouts due to high load within our system. We have identified the cause and are implementing a fix.

Org Alerts are showing no results for some customers

2025-08-19T09:02:10-07:00

Aug 19, 09:02 PDT
Resolved - Organization alerts and overview data is now loading and this issue has been resolved.

Aug 18, 18:12 PDT
Investigating - We are investigating an issue impacting some customers where Org Alerts and Org Overview might be empty.

Organization alerts not loading

2025-08-05T19:02:52-07:00

Aug 5, 19:02 PDT
Resolved - This incident has been resolved.

Aug 5, 15:29 PDT
Update - We have made changes to work around our provider issues. Dashboard analytics are currently working again. We are monitoring to ensure the service stays healthy.

Aug 5, 15:25 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 5, 15:08 PDT
Identified - An upstream cloud provider is having an outage, which is affecting the loading of analytics data in our dashboard. We are awaiting resolution from them. Scanning and blocking of threats continue to operate normally.

Aug 5, 15:00 PDT
Update - We are continuing to investigate this issue.

Aug 5, 14:47 PDT
Investigating - We are investigating elevated errors and timeouts with loading organization alerts in the dashboard.

Intermittent issue fetching alerts and analytics

2025-07-28T13:06:22-07:00

Jul 28, 13:06 PDT
Resolved - This incident has been resolved.

Jul 28, 08:29 PDT
Monitoring - We have increased capacity of the system by scaling up necessary components and we are seeing a decrease in the error rate. We will continue to evaluate our infrastructure to look for ways to avoid issues like this in the future.

Jul 28, 08:09 PDT
Investigating - We are seeing increased error rate when fetching alerts and analytics, and the team is investigating.

High npm package ingestion/analysis latency

2025-07-19T18:26:30-07:00

Jul 19, 18:26 PDT
Resolved - This incident has been resolved.

Jul 19, 12:20 PDT
Monitoring - A fix has been implemented to increase the queue priority for downloading npm tarballs, and additional resources have been provisioned. We are already observing improvements and will continue to monitor the situation closely.

Jul 19, 09:10 PDT
Update - We have identified a processing backlog for npm tarball downloads. However, the backlog is actively being reduced, and services are working normally. We are investigating steps to increase system capacity.

Jul 19, 08:32 PDT
Investigating - We are currently experiencing an outage where our system is running behind with downloading tarballs for npm. This issue is preventing users from receiving proper alerts on newly published npm package versions.

Degraded performance for Alert Processing

2025-07-03T17:42:30-07:00

Jul 3, 17:42 PDT
Resolved - Service is working normally again at this point

Jul 3, 17:31 PDT
Investigating - We have discovered an issue with our processing of alerts for Org Alerts, Org Dependencies, and and Repo Alerts. It can take longer than usual for them to appear after the latest scan to the default branch of your repo. We are currently investigating.

High GitHub App Error Rate

2025-06-17T13:39:07-07:00

Jun 17, 13:39 PDT
Resolved - This incident has been resolved.

Jun 17, 12:47 PDT
Identified - We are experiencing an elevated error rate on GitHub API requests due to an upstream GitHub incident.

Jun 17, 12:43 PDT
Investigating - We are currently investigating this issue.

Socket performance can be degraded due to ongoing outages with cloud providers

2025-06-12T14:10:54-07:00

Jun 12, 14:10 PDT
Resolved - Our upstream cloud providers (Cloudflare, GCP, etc) have resolve their outages and operations should be back to normal.

Jun 12, 11:47 PDT
Identified - We are monitoring an issue with our upstream cloud providers that are having outages or degraded performance. This can impact the processing of the Github integration, Dashboard loading, and other features.

Github PR Checks processing running slow

2025-06-03T03:32:28-07:00

Jun 3, 03:32 PDT
Resolved - This has been resolved and all checks should be performing as normal. We determined that the only impact was for the internal Socket org and customers should not have been impacted.

Jun 3, 02:44 PDT
Investigating - Engineering is investigating an issue that is causing the Socket Github App to process the Webhooks from Github very slowly. This could cause Socket PR checks to either get triggered after a long amount of time or Socket PR checks be in a pending state for longer than normal. times. We are actively investigating and working on fixing this.

Github App is Down

2025-05-30T13:26:40-07:00

May 30, 13:26 PDT
Resolved - This incident has been resolved.

May 30, 13:16 PDT
Investigating - We are currently investigating this issue.

Dashboard Outage

2025-05-01T18:42:43-07:00

May 1, 18:42 PDT
Resolved - This incident has been resolved. The incident was caused by a DDoS attack on the Socket website. We are improving our DDoS mitigations to avoid future impact.

May 1, 12:09 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 1, 12:01 PDT
Update - We are continuing to investigate this issue.

May 1, 11:42 PDT
Investigating - We are currently investigating an incident for Socket that is causing an outage of the dashboard.

Unexpected Reset of Feature Flags Impacting User Experience

2025-04-11T20:30:16-07:00

Apr 11, 20:30 PDT
Resolved - This incident has been resolved.

Apr 11, 18:12 PDT
Investigating - We have identified an incident where internal feature flags were inadvertently reset, potentially affecting user experience across our platform. We are currently investigating the impact of this issue and are actively working to restore configuration to its correct state.