Resolved -
The performance degradation affecting Supermetrics Hub has been resolved. Users should no longer experience slowness when accessing the platform.
We apologize for any inconvenience this may have caused.
Thank you for your patience.
Mar 6, 15:36 EET
Investigating -
We are currently experiencing performance degradation, resulting in slowness when accessing Supermetrics Hub.
Our engineering team is actively investigating the issue to identify the root cause and implement a fix.
We apologize for any inconvenience this may be causing and appreciate your patience. We will provide an update as soon as more information is available.
Mar 6, 15:28 EET
Resolved -
The issue affecting the Instagram Insights data source appears to be resolved and the situation has stabilized. Although we have not yet heard back from Meta regarding the bug ticket submitted yesterday, we've monitored and seen positive results as the problem is no longer impacting any of our customers.
Based on this, we are marking the incident as resolved. We apologize for any inconvenience this may have caused.
Thank you for your patience.
Mar 6, 14:17 EET
Identified -
Our engineering team has investigated and identified that the issue appears to be caused by a bug on Meta’s side.
We have reported this issue to Meta and will update here with any significant developments.
Thank you for your patience and understanding!
Mar 4, 19:04 EET
Investigating -
We are currently aware of an issue affecting our Instagram Insights data source. Customers have reported encountering the following error: “Unable to fetch data from profile xxx, the profile may no longer exist or the permissions have changed.”
Our team is actively investigating the issue, and we will update with you as soon as more information becomes available. Thank you for your patience!
Mar 4, 15:03 EET