Interact Status - Incident History

Quiz Analytics Scheduled Maintenance

2025-05-22T17:00:21-07:00

May 22, 17:00 PDT
Completed - The scheduled maintenance has been completed.

May 22, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 22, 10:43 PDT
Scheduled - We will be performing scheduled maintenance during this time. While quiz analytics will be temporarily unavailable, quizzes and lead collection will continue to function as normal. We appreciate your understanding.

Dashboard Connectivity Issues

2024-04-06T18:45:29-07:00

Apr 6, 18:45 PDT
Resolved - This incident have been resolved.

Apr 6, 14:55 PDT
Monitoring - Our team has identified and implemented a fix to update our DNS resolvers. Will continue to monitor.

Apr 6, 14:28 PDT
Investigating - We are currently investigating an issue regarding connectivity to our customer dashboard.

Connection issues with service provider

2023-12-03T23:12:56-08:00

Dec 3, 23:12 PST
Resolved - A fix has been applied by our service provider. All services should be back online.

Dec 3, 09:03 PST
Identified - This issue has been identified and we are currently working with our providers to find a permanent solution. A workaround is in place to keep our application online for the time being.

Dec 3, 08:09 PST
Investigating - We are currently investigating issues connecting to one of our service providers. We are seeing increased error rates for our Analytics applications.

Mailerlite Integration Issues

2023-02-13T16:30:08-08:00

Feb 13, 16:30 PST
Resolved - This incident has been resolved.

Feb 9, 15:02 PST
Identified - The issue appears to be related to newer Mailerlite accounts, not using Mailerlite Classic. Will continue to post updates as our team has them.

Feb 9, 15:01 PST
Investigating - We are currently investigating an issue regarding Mailerlite integration connections.

Quiz Analytics Degraded Performance

2022-10-20T15:20:55-07:00

Oct 20, 15:20 PDT
Resolved - This incident has been resolved.

Oct 20, 15:20 PDT
Monitoring - A fix has been implemented and we are now monitoring the results.

Oct 20, 15:20 PDT
Identified - The issue has been identified and a fix is being implemented.

Oct 20, 14:21 PDT
Investigating - We are currently investigating an issue involving our quiz analytics and quiz analytics features.

DNS Resolving Issues

2022-08-23T19:45:05-07:00

Aug 23, 19:45 PDT
Resolved - The issue appears to have been resolved by our upstream cloud service provider. Thank you for your patience.

Aug 23, 17:00 PDT
Investigating - Due to an outage with an upstream cloud service provider, Interact services may be inaccessible. Our team is continuing to monitor the situation and will update when a resolution has been reached.

Connectivity Issues

2022-02-24T10:04:57-08:00

Feb 24, 10:04 PST
Resolved - Our service provider Heroku has marked this issue as resolved.

Feb 24, 09:17 PST
Update - Updates can be found here from our provider: https://status.heroku.com/

Feb 24, 09:15 PST
Identified - All Interact services are currently down. We're aware of a major outage at Heroku and are monitoring the situation.

Dashboard Connectivity Issues

2021-03-10T16:45:21-08:00

Mar 10, 16:45 PST
Resolved - This incident has been resolved by our third-party provider.

Mar 10, 16:42 PST
Identified - An issue related to users being unable to access their customer dashboard has been identified. A third-party hosting provider is currently experiencing some outages and may affect your ability to connect to the dashboard. We will continue to monitor the situation.

Connectivity issues with quizzes

2020-08-29T21:16:07-07:00

Aug 29, 21:16 PDT
Resolved - This incident has been resolved.

Aug 29, 18:53 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 29, 18:53 PDT
Identified - The issue has been identified and a fix is being implemented.

Aug 29, 13:42 PDT
Investigating - We are currently investigating an issue affecting connectivity to our quizzes.

Quiz Connection Issues

2020-08-29T11:32:16-07:00

Aug 29, 11:32 PDT
Resolved - This incident has been resolved

Aug 29, 09:53 PDT
Monitoring - A fix has been implemented and we are now monitoring the results.

Aug 29, 09:51 PDT
Identified - The issue has been identified with the quiz connectivity issues and a fix is being implemented.

Aug 29, 09:33 PDT
Investigating - We are currently investigating an issue affecting connectivity to our quizzes.

Quiz Apps Degraded Performance

2020-04-20T12:49:33-07:00

Apr 20, 12:49 PDT
Resolved - This incident has been resolved.

Apr 20, 10:45 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Apr 20, 10:44 PDT
Update - We have identified the issue and are implementing a fix.

Apr 20, 09:42 PDT
Update - We are continuing to investigate this issue.

Apr 20, 09:42 PDT
Investigating - We are currently investigating an issue involving our Quiz Apps.

Quiz Analytics Outage

2019-09-04T09:53:55-07:00

Sep 4, 09:53 PDT
Resolved - This incident has been resolved.

Sep 4, 09:53 PDT
Monitoring - A fix has been implemented for our quiz analytics and our team is closely monitoring the health of our servers to ensure analytics are operational.

Sep 3, 13:07 PDT
Identified - We are currently investigating reports of quiz analytics degraded performance. Our server provider had a major outage recently that has affected the connections across our analytics servers. We will continue to update everyone here.

Quiz Analytics Degraded Performance

2019-07-12T11:24:41-07:00

Jul 12, 11:24 PDT
Resolved - This incident has been resolved and connections are back online for quiz analytics.

Jul 11, 16:02 PDT
Investigating - We are currently investigating reports of sporadic connection to our analytics servers. Will continue to post updates here. Our team is working hard to resolve the issue.

Quiz Analytics Outage

2019-07-11T16:00:36-07:00

Jul 11, 16:00 PDT
Resolved - The analytics outage has been resolved.

Jul 11, 15:54 PDT
Monitoring - Our team is currently monitoring a fix put in place to resolve the analytics connection issues.

Jul 11, 15:53 PDT
Identified - The issue has been identified and a fix is being implemented.

Jul 11, 15:40 PDT
Investigating - We are currently investigating an outage of our analytics system for quizzes. Analytics tracking is currently not available as well as accessing quiz analytics from your dashboard. Our team is working hard to resolve this issue.

Quiz Analytics Degraded Performance

2019-04-04T08:00:26-07:00

Apr 4, 08:00 PDT
Resolved - This incident has been resolved.

Apr 4, 03:00 PDT
Investigating - We are currently investigating an issue involving degraded performance of our analytics.

Quiz Analytics Outage

2019-04-01T18:53:55-07:00

Apr 1, 18:53 PDT
Resolved - This incident has been resolved

Apr 1, 15:43 PDT
Identified - The issue has been identified and our team is currently working to get our analytics back online.

Apr 1, 12:00 PDT
Investigating - We are currently investigating an outage of our analytics system for quizzes. Analytics tracking is currently not available as well as accessing quiz analytics from your dashboard. Our team is working hard to resolve this issue.