Wix Status - Incident History

RESOLVED: Issues Loading Wix Editor and Dashboard

Wed, 11 Mar 2026 15:33:03 +0000

Mar 11, 15:33 UTC
Resolved - This incident has been resolved.

Mar 11, 15:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 11, 15:22 UTC
Update - We are continuing to investigate this issue.

Mar 11, 15:07 UTC
Investigating - We are currently investigating this issue.

RESOLVED: Live Websites Showing 500 Error

Thu, 05 Mar 2026 14:20:00 +0000

Mar 5, 14:20 UTC
Resolved - The incident has been resolved.

Mar 5, 14:06 UTC
Update - We are continuing to investigate this issue.

Mar 5, 13:51 UTC
Investigating - Our engineers are currently investigating an issue with Wix live sites showing 500 errors.

RESOLVED: Issue affecting multiple services

Thu, 26 Feb 2026 11:28:04 +0000

Feb 26, 11:28 UTC
Resolved - This incident has been resolved.

Feb 26, 11:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 26, 10:51 UTC
Investigating - Some website owners may experience issues on multiple services.

We're investigating a potential issue with Saving and Publishing inside the Editor.

Wed, 18 Feb 2026 19:16:08 +0000

Feb 18, 19:16 UTC
Resolved - This incident has been resolved.

Feb 18, 18:00 UTC
Monitoring - Currently the issue should be mitigated for the most users, some may expirience issues on rare ocasions.

Feb 18, 17:16 UTC
Investigating - Our engineers are currently investigating an issue affecting Saving/Publishing in Editor.
Check back here for updates.

RESOLVED: Site Changes Appear on Live Sites With Delay

Sat, 07 Feb 2026 12:25:43 +0000

Feb 7, 12:25 UTC
Resolved - This incident has been resolved.

Feb 7, 12:24 UTC
Update - A fix has been implemented by our engineers and we are monitoring the results.

Feb 7, 11:00 UTC
Monitoring - We've identified root of the issue with recently Published Changes displaying on Live Sites.
A fix has been implemented by our engineers and we are monitoring the results.

Feb 7, 10:09 UTC
Investigating - Our engineers are currently investigating issue with recently Published Changes displaying on Live Sites.

Finished Maintenance for Customer Care Chat

Wed, 31 Dec 2025 12:35:09 +0000

Dec 31, 12:35 UTC
Resolved - This incident has been resolved.

Dec 31, 11:40 UTC
Identified - Due to a planned maintenance, contacting Customer Care via Chat may be temporarily unavailable between 12pm-1pm UTC

RESOLVED: Some users may experience delays when contacting Customer Care

Thu, 20 Nov 2025 08:32:10 +0000

Nov 20, 08:32 UTC
Resolved - The incident has been resolved.

Nov 20, 08:30 UTC
Update - We are continuing to investigate this issue.

Nov 20, 03:33 UTC
Investigating - We’re working on a solution, try again later.

RESOLVED: Issues adding and managing media to site

Mon, 03 Nov 2025 12:16:41 +0000

Nov 3, 12:16 UTC
Resolved - The incident has been resolved.

Nov 3, 12:08 UTC
Identified - The issue has been identified and a fix is currently being implemented.

Nov 3, 12:05 UTC
Investigating - We are currently investigating an issue adding and managing media files to sites.

RESOLVED: Editor, Site List, and other Wix Services Experiencing Issues

Wed, 22 Oct 2025 12:59:26 +0000

Oct 22, 12:59 UTC
Resolved - This incident has been resolved.

Oct 22, 12:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 22, 12:57 UTC
Investigating - We are continuing to investigate this issue.

Oct 22, 12:50 UTC
Identified - The issue has been identified and a fix is being implemented.

Oct 22, 12:43 UTC
Investigating - We are currently investigating issues with multiple Wix Services, including Editor and Site list.

RESOLVED: PayPal Payments Processing Issue

Thu, 16 Oct 2025 17:00:24 +0000

Oct 16, 17:00 UTC
Resolved - This incident has been resolved.

Oct 16, 16:47 UTC
Update - We are continuing to monitor for any further issues.

Oct 16, 16:47 UTC
Monitoring - The issue appears resolved. We are monitoring.

Oct 16, 16:30 UTC
Update - We've identified issues with PayPal due to a technical issue on PayPal side.
Please contact PayPal directly for additional assistance with the issue.

Oct 16, 16:16 UTC
Update - We've identified issues with PayPal due to a technical issue on PayPal side.
Please contact PayPal directly for additional assistance with the issue.

Oct 16, 16:00 UTC
Update - We've identified issues with PayPal due to a technical issue on PayPal's side.
Please contact PayPal directly for additional assistance with the issue.

Oct 16, 15:45 UTC
Update - We've identified issues with PayPal due to a technical issue on PayPal's side.
Please contact PayPal directly for additional assistance with the issue.

Oct 16, 15:32 UTC
Identified - We've identified issues with PayPal due to a technical issue on PayPal side.
Please contact PayPal directly for additional assistance with the issue.

Oct 16, 15:29 UTC
Investigating - We are investigating this issue and Paypal has confirmed the issue is on their side

RESOLVED: Live Sites Not Loading For Some of Sky Broadband Users In UK

Mon, 15 Sep 2025 15:41:03 +0000

Sep 15, 15:41 UTC
Resolved - This incident has been resolved.

Sep 15, 15:25 UTC
Monitoring - We stopped receiving complaints regarding this matter. In case you are still experiencing the issue, please reach out to Sky's support team directly for assistance.

Sep 15, 12:25 UTC
Update - We are continuing to investigate on our side. In the meantime, please make sure to contact Sky's support team directly for assistance.

Sep 15, 12:19 UTC
Identified - We've received reports that some users on Sky Broadband in UK are having trouble loading Wix sites. The issue appears to be with the internet service provider itself, not with Wix.

While we investigate, we recommend contacting Sky's support team directly for assistance. You can also try switching to a different internet connection, such as your mobile phone's data, to access your site.

Periodical Issues With Site Access From Some Internet Providers in Brazil

Thu, 28 Aug 2025 04:57:10 +0000

Aug 28, 04:57 UTC
Resolved - This incident has been resolved.

Aug 28, 02:39 UTC
Update - We're aware of an issue with accessing Wix sites for some visitors from Brazil.

We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As such, it is not possible for us to resolve it on our end.

In case you encounter this issue, please contact your ISP directly as their customer in order for them to address and resolve the issue

As a possible workaround, please attempt to access the site by typing www. or the full domain with https://

Please keep in mind that the workaround does not work for everyone.

Aug 27, 23:36 UTC
Identified - We're aware of an issue with accessing Wix sites for some visitors from Brazil.

We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As such, it is not possible for us to resolve it on our end.

In case you encounter this issue, please contact your ISP directly as their customer in order for them to address and resolve the issue.

RESOLVED: Some Wix Websites May Be Unaccessible in Brazil

Fri, 22 Aug 2025 04:40:03 +0000

Aug 22, 04:40 UTC
Resolved - The site loading issue affecting users in Brazil is now resolved. Sites are now loading normally.

The issue was related to external network conditions with third-party Latin American ISP providers. We have done an extensive investigation and found the issue to be caused by the routing before it reaches Wix.

No further action is required. We will continue monitoring to ensure stability.

Aug 21, 22:17 UTC
Update - We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil.

We have done an extensive investigation and found the issue to be caused by the routing before it reaches Wix.

In case you encounter this issue, please contact your Internet Provider directly and ask them to perform a trace to see where the connection stops and they can address it from there.

As a possible workaround, please attempt to access the site by typing www. or the full domain with https://

Please keep in mind that the workaround does not work for everyone.

Aug 21, 22:12 UTC
Identified - We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil.

In case you encounter this issue, please contact your Internet Provider directly in order for them to take measures on their side.

As a workaround, please attempt toaccess the site by typing www. or the full domain with https://

We are monitoring their progress and will provide an update once we see the issue is resolved.

RESOLVED: Some Wix Websites May Be Unaccessible in Brazil

Thu, 21 Aug 2025 03:37:27 +0000

Aug 21, 03:37 UTC
Resolved - The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally.

No further action is required. We will continue monitoring to ensure stability.

Aug 21, 03:37 UTC
Update - The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally.

No further action is required. We will continue monitoring to ensure stability.

Aug 21, 03:35 UTC
Update - The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally.

No further action is required. We will continue monitoring to ensure stability.

Aug 20, 22:49 UTC
Identified - We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil.

In case you encounter this issue, please contact your Internet Provider directly in order for them to take measures on their side.

As a workaround, please attempt toaccess the site by typing www. or the full domain with https://

We are monitoring their progress and will provide an update once we see the issue is resolved.

Aug 20, 22:35 UTC
Update - We are aware that some users are experiencing issues with accessing live websites in Brazil and are currently investigating it

Aug 20, 22:33 UTC
Investigating - We are currently investigating this issue.

RESOLVED: Certain Sites Experiencing Server Error

Mon, 18 Aug 2025 17:49:58 +0000

Aug 18, 17:49 UTC
Resolved - This incident has been resolved.

Aug 18, 14:43 UTC
Monitoring - We applied another fix to mitigate the issue, monitoring the results.

RESOLVED: Certain Sites Experiencing Server Error

Mon, 18 Aug 2025 14:29:50 +0000

Aug 18, 14:29 UTC
Resolved - This incident has been resolved.

Aug 18, 12:43 UTC
Monitoring - A fix has been implemented by our engineers and we are monitoring the results.

Aug 18, 09:19 UTC
Update - We are continuing to investigate the issue related to a server error displaying on certain live sites.

Aug 18, 08:10 UTC
Update - We are continuing to investigate this issue.

Aug 18, 07:42 UTC
Investigating - We are seeing "the server encountered a temporary error" when trying to open certain live sites.

RESOLVED: Some Users Unable to Access Live Sites in Brazil

Fri, 15 Aug 2025 02:53:04 +0000

Aug 15, 02:53 UTC
Resolved - The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally.

No further action is required. We will continue monitoring to ensure stability.

Aug 15, 02:36 UTC
Monitoring - The routing path issue between a user’s ISP and Wix affecting site loading in Brazil appears to have resolved itself. Sites are now loading normally. We will continue monitoring for the next 15 minutes to ensure stability before closing the incident.

Aug 15, 01:32 UTC
Update - We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil

In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side.

We are monitoring their progress and will provide an update once we see the issue is resolved.

Aug 15, 00:07 UTC
Update - We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil

In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side.
We are monitoring their progress and will provide an update once we see the issue is resolved.

Aug 14, 22:44 UTC
Identified - We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil

In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side.

We are monitoring their progress and will provide an update once we see the issue is resolved.

RESOLVED: Some User Were Unable to Access Live Sites in Brazil

Thu, 14 Aug 2025 03:27:26 +0000

Aug 14, 03:27 UTC
Resolved - The site loading issue affecting users in Brazil is now resolved. The issue was caused by problems with 3rd party Tier 2 Latin American ISP provders. Sites are now loading normally, the issue was fixed by the 3rd party provider.
No further action is required. We will continue monitoring to ensure stability.

Aug 14, 03:15 UTC
Update - The issue affecting site loading in Brazil appears to have resolved itself. Sites are now loading normally. We will continue monitoring for the next 15 minutes before closing the incident.

Aug 14, 02:22 UTC
Update - We are still investigating this issue on our end.
As a possible workaround: Try typing the full site address including: "https://www" or "www"

Aug 14, 01:50 UTC
Update - We are still investigating this issue on our end.
As a possible workaround: Try typing the full site address including: "https://www"
Please still check with your ISPs to ensure you are not being blocked.

Aug 14, 01:41 UTC
Update - We are still investigating this issue on our end.
As a possible workaround: Try typing the full site address including: "https://www"
Please still check with your ISPs to ensure you are not being blocked.

Aug 14, 01:25 UTC
Update - We are still investigating this issue on our end.
As a possible workaround: Try typing the full site address including: "https://www"
Please still check with your ISPs to ensure you are not being blocked.

Aug 14, 01:13 UTC
Update - We are still investigating this issue on our end.
As a possible workaround: Try typing the full site address including: "https://www"
Please still check with your ISPs to ensure you are not being blocked.

Aug 14, 01:05 UTC
Update - We are still investigating this issue on our end.
If you are affected, please contact your ISP and confirm if they are not blocking access.

Aug 14, 00:55 UTC
Update - We are still investigating this issue on our end.
If you are affected, please contact your ISP and confirm if they are not blocking access.

Aug 14, 00:48 UTC
Update - We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily.
If you are affected, please contact your ISP and confirm if they are not blocking access.

Aug 14, 00:48 UTC
Update - We are continuing to investigate this issue.

Aug 14, 00:41 UTC
Update - We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily.
If you are affected, please contact your ISP and confirm if they are not blocking access.

Aug 14, 00:39 UTC
Update - We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily.

Aug 14, 00:32 UTC
Update - We are continuing to investigate this issue.

Aug 14, 00:11 UTC
Update - We are continuing to investigate this issue.

Aug 14, 00:01 UTC
Investigating - We are currently investigating this issue.

Issues Loading Editor

Tue, 12 Aug 2025 12:50:57 +0000

Aug 12, 12:50 UTC
Resolved - This incident has been resolved.

Aug 12, 12:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 12, 12:28 UTC
Investigating - We are currently investigating the issue

RESOLVED: Issue Affecting Multiple Services

Fri, 08 Aug 2025 18:47:36 +0000

Aug 8, 18:47 UTC
Resolved - This incident has been resolved.

Aug 8, 18:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 8, 18:29 UTC
Identified - The issue has been identified and a fix is being implemented.

RESOLVED: Sites Not Showing Published Changes

Fri, 08 Aug 2025 16:53:04 +0000

Aug 8, 16:53 UTC
Resolved - This incident has been resolved.

Aug 8, 16:48 UTC
Investigating - We are currently investigating this issue.

RESOLVED: Issue affecting multiple services

Fri, 08 Aug 2025 15:02:20 +0000

Aug 8, 15:02 UTC
Resolved - This incident has been resolved.

Aug 8, 14:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 8, 13:58 UTC
Identified - The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.

Aug 8, 13:48 UTC
Update - The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.

Aug 8, 12:54 UTC
Investigating - Some users may experience issues on multiple services.

RESOLVED: Mobile Devices Are Showing Desktop Versions of Sites

Thu, 07 Aug 2025 19:00:03 +0000

Aug 7, 19:00 UTC
Resolved - This issue has been resolved. Thank you for your patience.

Aug 7, 18:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 7, 18:53 UTC
Update - A fix has been implemented and we are montioring

Aug 7, 18:49 UTC
Update - We are implementing a fix and will be monitoring.

Aug 7, 18:44 UTC
Update - We are implementing a fix and will be monitoring.

Aug 7, 18:38 UTC
Update - We are implementing a fix and will be monitoring.

Aug 7, 18:33 UTC
Update - We are implementing a fix and will be monitoring.

Aug 7, 18:27 UTC
Update - The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.

Aug 7, 18:22 UTC
Update - The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.

Aug 7, 18:13 UTC
Update - The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.

Aug 7, 18:05 UTC
Update - The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.

Aug 7, 17:58 UTC
Identified - The issue has been identified and we are working on a solution.

Aug 7, 17:53 UTC
Update - We are continuing to investigate this issue. Thank you for your patience while we work to resolve the issue.

Aug 7, 17:46 UTC
Update - We are continuing to investigate this issue. Thank you for your patience while we work to resolve the issue.

Aug 7, 17:38 UTC
Investigating - We are currently investigating this issue.

RESOLVED:Reduced performance of Media elements

Wed, 06 Aug 2025 03:24:19 +0000

Aug 6, 03:24 UTC
Resolved - This incident has been resolved.

Aug 6, 03:02 UTC
Identified - Some website owners may experience reduced performance when loading media elements.

RESOLVED: PayPal Payments Processing Issue

Fri, 01 Aug 2025 14:05:45 +0000

Aug 1, 14:05 UTC
Resolved - Issue with PayPal Payments Processing is resolved on PayPal side.
Please refer to PayPal Status Page for additional information: https://www.paypal-status.com/incident/production

Aug 1, 13:16 UTC
Monitoring - We're seeing a decrease of complaints regarding PayPal Payments Processing due to a technical issue on PayPal side.

In case you still experience issues, please refer to PayPal for additional information: https://www.paypal-status.com/incident/production

Aug 1, 12:58 UTC
Update - We've identified that issues with PayPal Payments Processing is due to a technical issue on PayPal side.

Please refer to PayPal for additional information: https://www.paypal-status.com/incident/production

Aug 1, 12:46 UTC
Identified - We've identified that issues with PayPal Payments Processing is due to a technical issue on PayPal side.