ResRequest Support

Version 8.5.0

Michelle van Rooyen — Wed, 27 Aug 2025 21:42:35 +0000

Version 8.5.0

Our latest features

My Bookings – Reservation Report
Showcase Your Special Offers Everywhere
Housekeeping – Operations Command Centre
Introducing Your Personal Digital Notebook
Enhanced Calendar Experience
Business Structure Logos
Modernised Code Tables

My Bookings – Reservation Report

Versions: 8.5.0 and up
Posted on: 31 July 2025

My Bookings eliminates the frustration of hunting through multiple screens to find your reservations, putting everything you need in one place dashboard.

Save Time with Centralised Management

No more clicking through different sections to find your bookings. See all reservations assigned to you or your team instantly, reducing the time spent searching and increasing productivity.

Stay Organised with Seven Focused Views

Allocated Bookings: Quickly identify which bookings need your attention today
Amended Bookings: Spot changes that require follow-up action
Arrival/Stayover/Departure: Prioritise your daily tasks based on guest activity
Waitlists: Never lose track of potential bookings waiting for confirmation
Provisionals: Convert temporary bookings into confirmed revenue
Quotations: Follow up on quotes before they go cold
Cancellations: Learn from past cancellations to improve retention

Make Better Decisions Faster

Each booking shows payment status with visual indicators, so you can immediately spot payment issues and take action. See exactly how much has been paid at a glance, helping you manage cash flow and reduce payment delays.

Who Benefits Most

Internal staff and consultants gain instant visibility of their workload, and gain insights into where revenue can be increased or information might still be required. The system automatically migrates existing permissions, so there’s no additional setup required.

Showcase Your Special Offers Everywhere

Versions: 8.5.0 and up
Posted on: 31 July 2025

Present your promotional offers beautifully both within your system for agents and staff, and externally on your public availability calendar.

Increase Revenue Through Better Showcase

Logged-in users can easily browse, sell and buy relevant specials with this beautiful showcase, whilst specials appear attractively on your public ResRequest availability calendar for direct customer access.

Reduce Queries with Clear Information

Visual deal cards with rich imagery showcase your offers more effectively than plain text listings, helping customers make decisions independently and reducing the burden on your reservation team.

Ensure Targeted Access

Stringent user access rules ensure the right offers reach the right users, maintaining security whilst maximising visibility to appropriate audiences both internally and externally.

Housekeeping – Operations Command Centre

Versions: 8.5.0 and up
Posted on: 31 July 2025

Elevate guest experiences and operational excellence with centralised tracking and intelligent automation that ensures consistently high standards.

Enhance Guest Satisfaction

Real-time room status tracking ensures every guest arrives to a perfectly prepared room. Visual indicators show exactly which rooms meet your quality standards and are ready for check-in, creating positive first impressions.

Prioritise Occupied Rooms

Priority indicators ensure arrival rooms receive immediate attention, maximising efficiency and enabling seamless guest experiences that encourage positive reviews and repeat bookings.

Streamline Operations

Assign specific housekeeping staff to rooms and track progress in real-time. Copy successful assignment patterns between similar days to maintain consistent service delivery and efficient resource allocation.

Boost Operational Efficiency

Automation creates cleaning tasks based on guest departures and arrivals, optimising workflow planning and ensuring nothing falls through the cracks. Set rules for different cleaning standards and let intelligent automation handle routine scheduling.

Introducing Your Personal Digital Notebook

Versions: 8.5.0 and up
Posted on: 31 July 2025

Replace your sticky notes and scraps of paper with a built-in note-taking system that keeps your personal reminders organised and linked to specific bookings or guests.

Enhance Personal Productivity

Create private notes for your own reference and link them to reservations for easy retrieval. Your completely private workspace helps you stay organised without cluttering shared systems.

Work Smarter with Seamless Access

Access your personal notes from anywhere in the system without interrupting your current task. The side panel design means you can take notes whilst working on other screens, improving your multitasking capability.

Ensure Information Security

Your notebook is completely private to you – only you can see the notes you create, making it perfect for personal workflow management whilst maintaining confidentiality of sensitive observations or reminders.

Enhanced Calendar Experience

Versions: 8.5.0 and up
Posted on: 31 July 2025

Enhanced Booking Experience

With both the availability calendar and occupancy now extending the full width of the page, you will now be able to see 31 days instead of 21. This provides better context for availability patterns as you make reservations or review occupation.

Business Structure Logo Management

Versions: 8.5.0 and up
Posted on: 31 July 2025

Logo Management at your fingertips

Have you spruced up your logos, but you now need your system logos to match? Fret no further!

You can now very easily update and manage your business structure logos using images uploaded to the media manager. It’s as easy as 1,2,3!

Modernised Code Tables

Versions: 8.5.0 and up
Posted on: 31 July 2025

Enjoy faster system performance and improved reliability with modernised infrastructure that works behind the scenes.

The following code tables have been modernised as a part of this release:

Payment Method
Currency
Standard Notes
Name Suffix
Title

Phone Type
Rate Component
Rate Type
Rate Group
Guest Type

as_agents_contact_list

Jill Bennett-Howes — Mon, 07 Apr 2025 22:34:59 +0000

as_agents_contact_list

Description

Returns a list of agent.
Available to user accounts with a ‘Staff relationship’ i.e. must be an internal user.

Example:

Request

{ "method": "as_agents_contact_list", "params": [ { "bridge_username":"username", "bridge_password":"password", "link_id":"4" } ], "id": 1 }

Response

[ { "agent_id": "ZXC456", "agent_name": "Agent Name", "agent_physical_country": "South Africa", "agent_postal_country": null, "inactive": "0" } ]

as_reservations_list

Jill Bennett-Howes — Mon, 07 Apr 2025 22:17:10 +0000

as_reservations_list

Description

Returns reservations list with itineraries and extras. Available to user accounts with a ‘Staff relationship’ only i.e. only internal users that have no agent link, or is not an agent can have access.

as_reservations_list accepts 6 optional arguments:

page (string, default=’1′)
limit (string, default=’1000′)
startDate (string, default=”, format=’YYYY-MM-DD’)
endDate (string, default=”, format=’YYYY-MM-DD’)
creationDate(string, default=”)
lastEditDate(string, default=”)

page and limit specifies how records to return per response/page, and which page of the recordset to return. Maximum value for limit is 1000. Limit value above 1000 is ignored and 1000 value will be used.

If both creationDate and lastEditDate are empty, then the reservation arrival and departure dates will be used for filtering, according to the date range.

If either creationDate lastEditDate are populated, the results will be filtered by either the reservation creation date, or the last edit date, according to the date range.

If both creationDate and lastEditDate are populated, the results will be filtered by both, according to the date range.

Example:

Request

{ "method": "as_reservations_list", "params": [ { "bridge_username":"username", "bridge_password":"password", "link_id":"4" }, "1", "500", "2025-01-01", "2025-01-31", "1", "1" ], "id": 1 }

Response

_1reo1wug _o572qvpr _1eimjvyg _bfhktkvp _syaz1fxt _ect41odn _1ozdn7od _7xinn7od _t7aun7od _1v15u2gc _ilvcu2gc _m29uu2gc _17wyu2gc _pn28u2gc _gz9fu2gc _1hmyegat _vblregat _vbulegat _wozj1yev _1agb1yev _lkm81yev _tv41hkgb _1hmimyb0 _1ra01n1a _1d4j1y44 _1f8gstnw _1pzyb3bt _j1w0ww7y _13cdh2mm _15ba126e _zvy9f705 _qcxof705 _14y71a66 _j0l11wug _1weckb7n _1na21hna _1xx2grf3 _x7c815vq _lh0y15vq _1m3815vq _qk1e15vq _12l6ysn8 _uga3ysn8 _mx8b7mnp _1kr87mnp _xo19t94y _1bemt94y _nalpstnw _151dstnw _1exb1q9c _1hgu1q9c _1mgnt94y _nhket94y _h909m7j4 _scgayz1z _ipl81e17 _jeky1l04 _1gec1a66 _1gx21e5h _1ls01ule _vm2c1rh5 _12ok1rh5 _rude1ule _1q16glyw _1io6glyw _juomusic _lcwuusic _1552u2gc _12afu2gc _28ddu2gc _1i8zu2gc _12tu1a66 _zu0j1a66 _euyxusvi _cahfusvi _zhnuidpf _1amdidpf _mbgcpf9b _bu7zpf9b _131n1giz _gy101giz _1wfuwrk5 _16kzwrk5 _9kk3moej _cjus1w1g _9k2r1m30 _nhmw1m30 _yl021m30 _eiht5x2v _t9zb5x2v _mqok1w1g _3hsg1w1g _i7ngn7od _9wu1fb2s _1xcoh55r _1t361fxt _137bh55r _1k7d1fxt _97lipnps _12nh9lu1 _1g0517qg _i2ig10m5 _326z1fxt _113p131l _1n6tpnps _tgu817qg _1k47pnps _g0lx1fxt _ys4e131l _7gp8h55r _1yvq10m5 _1vww10m5 _1rju10m5 _1v0lh55r _wmyy17qg _748n17qg _1mfn17qg _1d7e17qg _p2vr17qg _19o610m5 _kxov17qg _1np517qg _m2f517qg _1b9tpnps _1tq6pnps _1rd2pnps _1pbkpnps _k3lipnps _13zt131l _2g12fb2s _k86b10m5 _b5iy131l _gti3131l _1f0gpnps _9d3e17qg _qdiapnps _72uvpnps _13dgkb7n _170714ej _1i3h1txw _1huoidpf _1a9lidpf _20bqidpf _1oggidpf _bympidpf _9nnjidpf" data-code-lang="" data-ds--code--code-block="" data-testid="renderer-code-block">{ "page": 100, "per_page": 10, "total_items": 9999, "total_pages": 1000, "items": [ { "item_number": 1001, "reservation_number": "ABC123", "reservation_name": "ResName", "total_amount": "123.49", "agent": "0", "consultant": "AB1", "originator": "AB2", "status": "30", "rate_type": "AB3", "source": null, "nationality_country": "", "rv_commission_perc": "27.00", "confirmation_date": "1970-01-01", "prov_date": "0000-00-00", "provision_expiry_date": "0000-00-00", "date_created": "1970-01-01", "last_change_date": "1970-01-01", "itineraries": [ { "date_in": "1970-01-01", "date_out": "1970-01-01", "property": "AB4", "total_gross_amount": "313.00", "accommodation_type": "AB5", "rate_type": "AB6", "commission": "27.00", "rate_groups": [ { "id": "RS1", "qty": "1" } ] } ], "extras": [ { "service_date": "1970-01-01", "internal_property": "", "type": "1", "category": "AB7", "extra_description": "Helicopter Rides", "quantity": "2", "unit_price": "123.00", "tax_rate": "VAT @ 15%", "amount": "123.00", "currency": "US Dollars", "exchange_rate": "1.00000000000000000000", "discount": "0.00" } ] } ] }

Version 8.2.0

Michelle van Rooyen — Sun, 24 Nov 2024 19:53:29 +0000

Version 8.2.0

Our latest features

Find Reservation
Specials List & Tabs
Extras Code Table Expansion
MobiPaid Payment Gateway

Find Reservation – new and improved

Versions: 8.2.0 and up
Posted on: 25 November 2024

The Find Reservations functionality has been completely rewritten using our new tech stack, delivering a faster, more user-friendly experience with:

Enhanced filtering and sorting

Effortlessly narrow down search results and sort them for better visibility.

Streamlined User Experience

Enjoy smoother navigation with more visible and actionable data right where you need it.

Payment insights at a glance

A new Payment Status column provides clear indicators of payment issues (e.g., underpaid, overpaid, or overdue), making it easier to identify and address potential problems.
The Payments Received column displays the percentage of the total amount paid, offering a quick overview of booking payment progress.

Specials List & Specials Tabs

Versions: 8.2.0 and up
Posted on: 25 November 2024

Our Specials tools have undergone a complete overhaul, with significant upgrades to its functionality and design:

Drag-and-Drop Prioritisation

Simply drag and drop specials in the Specials List to adjust their priority. This intuitive update makes managing specials faster and easier than ever.

Agent-Specific Filtering

A new “Sell via API” toggle allows you to filter specials based on agent access, ensuring precise control over which agents can view or sell each special.

New Marketing Tab

Designed to help you prepare specials for online sales, this tab includes:

Marketing Headline, Teaser, and Description with a rich text editor for customisable formatting.
Main Image selection and up to nine additional images to enhance visual appeal.

API Access

We’ve introduced an API call to retrieve specials, enabling seamless integration with other systems and enhancing accessibility.

These updates set the stage for streamlined online sales, allowing you to market specials effectively and offer tailored access to agents.

Extras Code Table Enhancement

Versions: 8.2.0 and up
Posted on: 25 November 2024

We’ve extended the Extras Code Table to include powerful new features for marketing and agent access:

Agent Filters

Specify which agents can access specific extras, providing more control and flexibility.

Marketing Enhancements

Add a marketing headline, description, and image for each extra to prepare them for online sales.

API Improvements

The ac_get_extra call now allows external agent access with an agent ID.
The rv_get_extra call now returns images linked to extras for enhanced booking visibility.

This update integrates the legacy and new tech stacks seamlessly, demonstrating the flexibility and scalability of our system. It also positions your business to capitalise on future e-commerce opportunities.

MobiPaid Payment Gateway

Versions: 8.2.0 and up
Posted on: 25 November 2024

We’re thrilled to introduce MobiPaid as the newest payment gateway option for our enterprise system.

Seamless Integration

MobiPaid works directly within your platform, ensuring a smooth payment process from start to finish.

More Choices

Expand your payment options to offer greater flexibility and convenience to your customers.

This addition reflects our commitment to delivering robust payment solutions that make managing transactions effortless and efficient.

Version 4.1.0

Jill Bennett-Howes — Tue, 19 Nov 2024 13:44:42 +0000

Version 4.1.0

Introducing the new and improved ResNova widget

Version 4.1.0
Posted on 01 October 2024

Minimum Length of Stay

Set directly in Enterprise and synced with ResNova for seamless control.

Manage booking patterns effortlessly with the new MinLOS feature! MinLOS helps optimise your property’s occupancy by setting rules that require guests to stay a minimum number of nights, especially during high-demand periods. For example, a two-night MinLOS could ensure Friday-Saturday bookings, maximising revenue and minimising room turnover costs. With MinLOS in ResNova:

Deals For You Tags: Properties with MinLOS will display a customisable “Deals For You” button, making it easy for guests to view these offers.
Booking Transparency: Guests see MinLOS rules applied both on the property matrix and at room level, ensuring clear communication of booking requirements. This feature not only regulates booking lengths but also turns restrictions into upsell opportunities with attractive tags that drive longer stays.

Lead Time Set on ResNova

Ensures operational control for remote locations until full Enterprise integration.

Introducing Lead Time – a new feature allowing properties to set how many days in advance bookings can be made. This gives your team breathing room, ensuring guests can’t book too close to arrival dates, ideal for remote properties or those needing preparation time.

Note: For now, lead time must be set individually per property within the widget, with future integration from the Enterprise System on the way.

Direct Link to ResRequest

Quick navigation from ResNova to the client’s ResRequest page.

We’ve added a direct URL link in the Properties tab of the widget’s back office, allowing users to jump to the Enterprise System with just one click. No more switching between systems – stay connected and efficient.

Speed Upgrades

Significantly improved responsiveness for faster, smoother interactions.

We’ve fine-tuned ResNova’s performance to deliver faster loading times. Guests and admins alike will experience a smoother and quicker booking journey.

Welcome to New ResNova Users

A hearty welcome to new users of ResNova! We’re thrilled to have you on board and are eager for you to explore the dynamic features of our booking widget. ResNova is crafted to seamlessly integrate with your website, enhancing your online booking system with its versatile functionalities. To learn more about ResNova and initiate your setup, please visit our introductory page here. This resource is designed to equip you with all the necessary information to get started and make the most of ResNova’s innovative features. Visit our back office setup page here to find out the technical details for setting up ResNova. We look forward to supporting your journey with ResNova and enhancing your online presence.

Customise your public pages | V8.0.0 +++

Joami Mynhardt — Fri, 05 Jul 2024 14:48:02 +0000

Customise your public pages | V8.0.0 +

When you put so much effort into establishing your brand, it only deserves to be showcased beautifully. Previously we created modern templates for you to choose from, but now we’ve put the power in your hands. With our updated customisation module, you are now able to update and change your public pages at your leisure.

Navigation

Navigate to the Customisation page. Admin > Customisation

Examples of what you can build

When you land on the customisation page settings, you will be presented with an examples tab where a get a few suggestions of the public pages you can build.

Branding settings

Your logo
Select your company logo from the images available from the media manager.
Header menu
Choose the background colour and opacity that you would like to use.
Login buttons
Set the colours of your login buttons, as well as the colours when you hover over that button.
Navbar menu
- Text Default Colour – Set the colour of the text on your menu.
- Text Hover Colour – Select your specific colour stylings for when users hover over menu items.
- Text Active Colour – Style your menu active item to stand out and easily indicate to users what page they are on.
  Decide whether a light or dark footer suits your brand better and play around with the opacity of your footer to slot in with your header styling.
Social Icons
- Social Icon Default Colour – Set the default icon and background colours that are applied to the social links you add.
- Social Link Hover Colours – Set the default icon and background colours that are applied when users hover over those social links.
- More Social Links – Add as many or as few social links as you desire. Use the settings button next to each link to set an icon and override the default colours, should you need to.

Public Pages settings

Layout Options
Choose a homepage layout that suits your needs and showcases your brand beautifully. You have a selection of the following layouts:
- - Static Image – This allows for a single background image featured
  - Slideshow – This allows you to add multiple images, that are cycled through using a fade animation.
  - Bottom Slideshow – This allows you to have a combination of a static main image and a slideshow of images at the bottom of the page. The images in the bottom slideshow make use of a sliding animation.
  - Image Selection – Once you have selected your layout, the image selector will change to suit the image needs of the selected layout. Simply head to the media manager to upload new images.
Welcome Message
- Show or hide – Decide whether having a welcome message suits your brand or hide it altogether.
- Personalise your Welcome Message – Customise your welcome message heading and body text to align with your brand voice and tone.
- Customise your Welcome Message styling – Select the text and background colour that aligns best with your branding.
Custom Links
Use the custom links section to add any important links to your menu. Whether you need one or many, we’ve made sure the solution works for either. As soon as you add more than one link, it becomes a drop down menu (when hovered over).
Public Page Links
Toggle menu items on and off to highlight the pages you want customers to see.
Preview
As you navigate through the different settings and options, use the preview button to see real-time changes.

Terms and Conditions

In this tab you’re able to setup your terms and conditions.

Country Version 8

Michelle van Rooyen — Fri, 05 Jul 2024 10:56:35 +0000

Country | Version 8

The Country Code Table, like the names suggests, provides a placeholder for you so save different countries in your system. The country may then be allocated to different bookings. This is useful for a number of reasons including:

A reservation nationality
Allocating a nationality to reservations enables you to track great statistics like which countries generate most of your bed nights.
Guest nationalities
Knowing your guest’s nationality can help your operations team fine tune the guest experience at the lodge, e.g. allocate a German speaking guide to German guests during their stay.
Marketing
Of course there’s also the benefit of your marketing team being able to target your guest based on their nationality, e.g. send a November emailer to your European guests highlighting: “Your winter holiday can be a tropical oasis!”.
A contact’s address details
Defining an agent’s country address will help you to report on and group bed nights by country, making planning things like your marketing team’s agent visits a total breeze!

In order to set up, edit or delete Country Code Tables, navigate to Admin > Setup > Code tables > Other > Country.

Creating a Country

Simply click on the “Add country” button at the top-right of the table. This will add a blank row to the table, where you could then go and set the details in each column for the country you are adding. To save the country, simply click on the check icon in the actions column.

Field	Description
Country name	The name of the area, county or region, e.g. France.
Abbreviation	Three letters to describe the description, e.g. FRS.
Dialing code	Area or county code applicable to the county or region, e.g. 3880.
Currency	The system of money a particular country, e.g. Euro.
Colour	Choose a colour to allocate to the Country for quick reference.

Editing a Country

To edit details of a Country, simply double-click in the cell where you would like to update information, update the information and click on the check icon in the actions column.

Deleting a Country

To delete a country, simply click on the delete icon in the actions column for that row and confirm that you want to delete that country.

To delete multiple records, simply use the checkboxes to select the records you would like to delete, and click the delete icon on the multi-select pop-up.

If the country is already in use in the system, deleting it will simply mark it as Archived.

Version 8.0.0

Joami Mynhardt — Mon, 27 May 2024 13:48:11 +0000

Version 8.0.0

Our latest features

Customisation Module
Media Manager

https://support.resrequest.com/wp-content/uploads/2024/05/Version8-Release-Notes.mp4

Customisation of public pages, media manager, new header, modern look and feel

Versions: 8.0.0 and up
Posted on: 27 May 2024

Ongoing Tech Stack Upgrade

We are excited to inform you about our ongoing efforts to upgrade and modernise our tech stack. This transition will not only bring a more updated and cohesive look and feel across our system, but it will also allow us to leverage modern technologies to enhance and elevate your workflows within the system.

What to Expect

Currently, we are running the legacy tech stack alongside the new tech stack, employing a methodology called Strangler Fig to gradually replace the old system with the new one. As a result, you may notice some parts of the system looking slightly different as we roll out these updates.

Initial Upgrades

The first code tables to benefit from this upgrade are the Country Code Table and the Source Code Table. These tables have been rewritten using the new technology, offering a more modern interface and enhanced functionality.

New Features

Updated Look and Feel

Enjoy a refreshed and modern appearance for the header and the updated code tables.

Collapsible Header

Maximise your screen space by collapsing the header while viewing large datasets. You can easily reopen the header when you need to navigate.

Customisation Module

Unleash the full potential of your brand with our revamped Customisation Module! Now, you can effortlessly tailor your public pages to perfectly align with your unique brand identity. This powerful tool puts you in complete control, allowing you to create a visually cohesive and professional look with ease.

Key Features

Intuitive Controls: Experience hassle-free customisation with user-friendly tools designed for everyone.
Seamless Branding Integration: Easily incorporate your existing branding elements for a consistent look.
Comprehensive Design Options: Customise colour schemes, logos, and more to reflect your brand.
Instant Preview: Make real-time adjustments with our instant preview functionality, ensuring perfection before you publish.

Media Manager

Say hello to the Media Manager, your new centralised hub for all your image management needs within the ResRequest system. With its intuitive interface, uploading, organising, and accessing your images has never been this effortless.

Key Features

User-Friendly Interface: Navigate your media library with ease using our straightforward design.
Fail-Safe Mechanisms: Protect your essential images with features that prevent accidental deletions.
System Default Images: Enjoy the convenience of predefined default images ready for immediate use.
Customisable Folders: Organise your media efficiently with customisable folder options, ensuring everything is at your fingertips.

Need more help?

Detailed information on version 8 can be found in our customise your public pages | V8.0.0 +, understanding your Media Manager , and top tips for managing your media knowledge books.

For more guidance please contact our Support Team at [email protected].

Source Version 8

Joami Mynhardt — Wed, 22 May 2024 15:02:52 +0000

Source | Version 8

Adding Source Code Tables can be useful as it enables you to keep track of where your bookings are coming from. Sources are usually marketing channels, e.g. trade show or website. Adding them to reservations enables you to pull reports on where your bookings, how many bednights are secured through specific sources and you can analyze which are your most lucrative channels.

Sources can be added during reservation creation or at a later stage on the reservations details tab.

Note
Source is not linked to Google analytics in any way and its value is derived from correct and diligent data capture.

Creating a Source

Simply click on the “Add source” button at the top-right of the table. This will add a blank row to the table, where you could then go and set the details in each column for the source you are adding. To save the source, simply click on the check icon in the actions column.

Field	Description	Notes
Name	Describe the channel through which the reservation was sourced.	e.g. Trade show.
Abbreviation	Add an understandable abbreviation.	e.g. TS
Description	Describe in further detail the channel through which the reservation came.	e.g. The Indaba trade show that Robyn attended. Optional addition.
Colour	Choose a colour to allocate to the Source for easy and quick reference.	Optional addition.

Editing a Source

To edit details of a Source, simply double-click in the cell where you would like to update information, update the information and click on the check icon in the actions column.

Deleting a Source

To delete a source, simply click on the delete icon in the actions column for that row and confirm that you want to delete that source.

To delete multiple records, simply use the checkboxes to select the records you would like to delete, and click the delete icon on the multi-select pop-up.

If the source is already in use in the system, deleting it will simply mark it as Archived.

Top tips for managing your media

Joami Mynhardt — Wed, 22 May 2024 12:27:43 +0000

Top tips for managing your media

With the introduction of our new Media manager module, we aim to create a central hub that allows users to upload and manage all the media they might need within their reservation management workflow, conveniently from within the ResRequest Enterprise system.

Organise Your Media Assets

Before you start uploading images, videos, and other media files, take the time to decide how you would organise them effectively. Use the media manager module to create logical folders and subfolders to categorise your assets based on properties, events, or any other relevant criteria. A well-structured media library will save you time and effort when searching for specific files later on.

Optimise Naming Conventions

Naming conventions might seem trivial, but they can play a crucial role in keeping your media library tidy and easy to navigate. Converse with your team and adopt a consistent naming convention that includes relevant keywords and descriptors, that make sense for your team. This simple practice will make it easier to find and identify files, especially as your library grows.

Regularly Audit and Cleanup

Over time, your media library can become cluttered with outdated or irrelevant files. Make it a habit to regularly audit your media library and remove any files that are no longer needed. This practice will not only free up storage space, but also make it easier to find and manage relevant assets. Not to worry though, the ResRequest Enterprise Media Manager has a fail safe added that doesn’t allow the removal/deletion of images that are being used throughout the system.

Stay Compliant with Copyright Laws

When using media assets sourced from external sources, always ensure that you have the necessary permissions and rights to use them. Familiarise yourself with copyright laws and guidelines to avoid any legal issues. Consider investing in stock media subscriptions or creating your own original content to maintain full control over your media and avoiding copyright infringements.

Train Your Team

Last but not least, invest in training sessions or resources to educate your team on best practices for using the Media Manager Module. Empowering your team with the knowledge and skills to effectively utilise the standards you have set for your team will enhance collaboration and productivity across your organisation.

This release of the Media Manager is the start of a powerful tool that will, in time, significantly enhance your use of media assets throughout your reservation management workflow when used efficiently and effectively. By following these top tips, you’ll be well-equipped to organise, optimise, and leverage your media assets to their full potential within your ResRequest Enterprise system.

Happy managing!