1. Check your airline's latest travel update and policy on their official website.
2. If you booked through Wego, log in to Wego and check your booking status in My Trips.
3. Review your choices (change dates, rebook, cancel, or request a refund, depending on airline/hotel policy).
4. Contact Wego support after you decide what you want to do so we can apply the latest policy.
5. Keep monitoring. Airlines sometimes confirm cancellations or schedule changes only a few days or even hours before departure.

Log in to the Wego app or website and open My Trips.

Depending on the airline and your travel dates, you may be eligible to change your travel dates (sometimes with waived penalties), rebook onto alternative flights, reroute, receive a travel credit/voucher, or request a refund. Options vary by airline and may change as the situation evolves. Always check the airline's latest policy.

Airlines may only confirm cancellations or schedule changes close to departure, sometimes just days or even hours before. Check your booking in My Trips (on Wego app or web) and monitor your airline's flight status regularly.

Check your airline's official flight status first. If your flight is within 24 hours and you need urgent help, contact Wego support. Please expect higher support contact volumes during major disruptions.

During fast-changing situations, airlines may still be reviewing their operations and may not have issued official updates yet. For flights beyond 24 hours, keep monitoring your airline updates and My Trips, and contact Wego once there is an official change/cancellation or once you've decided what you want to request.

Yes, if your booking was made through Wego, our support team can help apply the latest airline policy to your ticket and process any eligible changes or refunds (based on what the airline allows).

For bookings with our partners, you should contact the booking partner directly, because they are the party managing your reservation and payment. You can find their contact info here.

Refund timelines can be longer during major disruptions and depend on when the airline/supplier confirms the cancellation and returns funds.

For involuntary cancellations, refunds may take up to 3 months in some cases. We'll keep you updated as we receive confirmations from airlines/suppliers.

Involuntary cancellation: The airline cancels your flight or makes a major schedule change. Involuntary cases may qualify for airline waivers or alternative options.

Voluntary cancellation: You choose to cancel. Voluntary cancellations follow your fare rules and the provider's policy.

Some airlines may offer a travel voucher or travel credit instead of (or in addition to) a refund option. Voucher validity and conditions vary by airline.

If you need guidance on your options, contact our 24/7 support via the Contact Us page.

Some airlines may allow free date changes (or waive penalties) for affected tickets during a disruption. Fare differences may still apply depending on the airline policy. Always check the airline's latest travel update, as rules can change quickly.

Flights may be available to book right now, but schedules and routes can change at short notice. With regards to safety, we recommend checking your government's travel advisory and your airline's updates before booking and before you travel.

If you decide to book, consider flexible fares, review the airline's change/cancellation policy, and keep an eye on any notifications from your airline and airport.

Not necessarily. During disruptions, flights can be subject to delays, diversions, or cancellations even after booking. Check your airline for the latest status before completing your booking and keep monitoring after purchase.

We may experience higher-than-usual contact volumes. For urgent cases (especially close to departure), please contact us as soon as possible. For non-urgent cases, responses may take longer than usual while we prioritize travelers with the closest departure/check-in dates.

Hotel availability may be limited in affected regions due to disruptions and extended stays. Review the cancellation and refund policy carefully, and consider flexible options where possible. If you need help, contact Wego support with your booking details.

We follow the cancellation policy shown on your hotel booking. For non-refundable bookings in affected areas, we can request a waiver/exception from the supplier, but approval is not guaranteed.

If you need assistance, contact our 24/7 support via the Contact Us page.

For the latest operational status (delays, cancellations, airport updates), the airline's official website or official social media account is usually the primary source.

If you booked through Wego and you want to make changes, cancel, or request a refund, contact us after reviewing the airline's latest policy so we can apply the eligible options to your booking.