Comments for Syncro

Comment on How to Set Up Ticket Workflow to Reduce Resolution Time by Eric Sayles

Eric Sayles — Fri, 05 May 2023 00:18:50 +0000

I would love to see more examples of ticket workflows. I cant seem to find any anywhere.

Comment on Multiple Email Address Capability Added to Customers and Contacts within Syncro RMM & PSA by joyit.top

joyit.top — Tue, 11 Apr 2023 10:07:57 +0000

Thank you for the update on the new feature added to Syncro RMM & PSA. It’s great to see that Syncro is constantly working to improve their platform and provide more capabilities for their users. I’m curious to know if there are any limitations to the number of email addresses that can be added to a customer or contact? Also, is there an option to prioritize one email address over another for communication purposes? Thank you for the informative article.

Comment on Five and Fresh: Here’s What’s Next for Syncro by Michael pisto

Michael pisto — Thu, 16 Mar 2023 17:18:23 +0000

There’s a few things that need to make the ticketing a bit easier to use. It would be amazing to use colors based on the urgency of tickets. Right now, it’s not used because it kinda just blends in. But if we can have like Red for 0 Urgent then orange for 1 High and so forth, that would help to see and prioritize issues.

But i was on an RMM for 17 years that went through name changes, ownership changes and now owned by one of the SUPER RMM companies and it just got stale for years and it was ridiculously priced. Syncro isn’t perfect but it sure is easy to setup unlike a lot of other ones out there. Keep up the changes. I like the new UI since I’m late to the comment party.

Comment on How Do MSPs Prove Their Worth? It Ain’t QBRs. by Andy Cormier

Andy Cormier — Fri, 14 Oct 2022 01:44:03 +0000

In reply to Jeff Jenkins.

Thank you for the kind words, Jeff! I’m super glad you’re on our team :).

Comment on How Do MSPs Prove Their Worth? It Ain’t QBRs. by Andy Cormier

Andy Cormier — Fri, 14 Oct 2022 01:43:10 +0000

In reply to Blake Miller.

Hey Blake – You hit the nail on the head. You can pull stars from the sky and 6 months later it’s always, what have you done for me lately? This is why it’s critical to always be looking to bring new value to each and every client on a regular basis, versus the traditional mindset of trying to forcefully inject value.

Comment on How Do MSPs Prove Their Worth? It Ain’t QBRs. by Jeff Jenkins

Jeff Jenkins — Wed, 12 Oct 2022 19:58:51 +0000

Andy. This is the most sensible piece of msp advice I’ve seen in the last five years! You nailed it, dude. Funny how all the vendors that want a piece of my tiny msp budget don’t seem to get it but you do. Nice job. I’m a syncro guy since almost the first month you started and repairshopr before that.

Comment on How Do MSPs Prove Their Worth? It Ain’t QBRs. by Blake Miller

Blake Miller — Wed, 12 Oct 2022 16:57:37 +0000

Very interesting article. As IT people we are definitely suited to use technology to streamline business processes like payroll. I still feel it would fall under well what have you done for me lately.

Comment on Five and Fresh: Here’s What’s Next for Syncro by Ian Alexander

Ian Alexander — Thu, 22 Sep 2022 22:31:19 +0000

In reply to Liz Lowry.

Hi Liz – Ian from Syncro here. If you click the “Name” field in the top left of the Invoice Detail page, it goes to the Customer Overview page for that Customer. Is that what you’re looking for?

Let me know if you have any questions,

Ian

Comment on Five and Fresh: Here’s What’s Next for Syncro by Liz Lowry

Liz Lowry — Tue, 20 Sep 2022 19:41:57 +0000

Can you add a feature that would allow you to go to the customer overview from an invoice? I am often working on an invoice, and it would be so much easier if I could go back to the customer overview instead of backing out or opening a new tab. Thanks~!

Comment on Five and Fresh: Here’s What’s Next for Syncro by Bill Mrochek

Bill Mrochek — Wed, 14 Sep 2022 00:22:30 +0000

In reply to Elliott.

Hello Elliot. We are researching ideas for improving some of our PSA workflows next year. If you have a specific request around ITIL support, it would be very much appreciated if you could provide an example or two in our community ideas forum, where the appropriate product manager and others in the community can engage in a conversation.

Comment on Five and Fresh: Here’s What’s Next for Syncro by Bill Mrochek

Bill Mrochek — Wed, 14 Sep 2022 00:03:31 +0000

In reply to Joseph McCrea.

Hi Joseph – we have heard a number of requests around improving or enhancing the search feature. We do track all requests like this to build an understanding of the need. The most effective way for our team to see it is for you to submit it in the Community Forums Feature Request section. Our team reviews every idea there, and you’ll be able to garner support from other engaged Syncro users like yourself.

Comment on Five and Fresh: Here’s What’s Next for Syncro by Bill Mrochek

Bill Mrochek — Tue, 13 Sep 2022 23:35:27 +0000

In reply to Greg Rogers.

Hi Greg – I am Bill Mrochek, VP of Product here at Syncro. As you might have seen in other places from Emily and others – reliability is a big focus for us right now. We are just about code complete on a significant rework of recurring invoices. We don’t have a release date to share, as we need to do a lot of testing to ensure it meets the criteria – it has to work 100% of the time as you point out. But it is moving into a test phase very soon.

We have heard loud and clear from customers that they are looking for options of different payment vendors and ACH needs specifically. Our back office team has been doing work in this area. As Emily noted we will be offering Stripe ACH to our North American partners before the end of the year – and we will continue to listen and see what other options our partners need and continue to expand over time.

Comment on Five and Fresh: Here’s What’s Next for Syncro by Joseph McCrea

Joseph McCrea — Tue, 13 Sep 2022 15:43:45 +0000

Would love to see a search feature, that robustly searches. Currently, when using the ‘Search all the things’ search box, only the subject field is searchable. With thousands of tickets, and many variables on subjects, it is difficult to remember exactly what to search for. I have previously used another ticketing system, which would allow users to search subject\resolution\body etc. I have been told this is not a current feature. It would be very helpful.

Comment on Five and Fresh: Here’s What’s Next for Syncro by Chuck Rogers

Chuck Rogers — Tue, 13 Sep 2022 12:02:44 +0000

Emily, even though we have been in business for 30 years we feel like we are the same age as Syncro because 2017 was the year we started our conversion from break/fix to MSP, and in that 5 years we have had impressive growth. I have wanted The updated color palette for some time and the “inky purple” is our branded color. Can this be applied to our employees portal?

Comment on Five and Fresh: Here’s What’s Next for Syncro by Emily Glass

Emily Glass — Tue, 13 Sep 2022 11:15:07 +0000

In reply to Micah.

Micah! Thank you for the feedback, and you know how much work it was for the team. Appreciate the support.

Comment on Five and Fresh: Here’s What’s Next for Syncro by Greg Rogers

Greg Rogers — Tue, 13 Sep 2022 09:39:42 +0000

Get us out of being vendor locked with world pay for those of us who want to do ACH and credit card processing. That would be a big step in the right direction and I believe this must be one of the top 5 things people ask for in the fb group almost daily.

I also agree with Des 100%.

Otherwise ensuring recurring invoices works 100% and if not, give us a reliable way to know when it breaks would be nice. Currently there is no real way to know and I’ve had a few instances in just the last year where a client calls me and says “you haven’t billed me in a few months” and I’m caught off guard.

Otherwise I love the product and look forward to seeing what you will do with the company! 🙂 Thanks Emily!

Comment on Five and Fresh: Here’s What’s Next for Syncro by Elliott

Elliott — Mon, 12 Sep 2022 23:56:50 +0000

Thanks for the update, As an IT Business and as you evolve the platform, I Really recommend that Syncro start to implement ITIL Frameworks into its PSA workflows this is the biggest issue we are running into and the only reason we are starting to look for potential alternatives, we are holding off until the new PSA features have been rolled out before looking any further as we love the rest of the platform,
I also think its really important that you have a visible and Public road map so that we can see how that platform is being improved, Syncro is one of the only PSA/RMM vendors that I have found that doesn’t have that public visibility of what is being worked on in the background.

Comment on Five and Fresh: Here’s What’s Next for Syncro by Micah

Micah — Mon, 12 Sep 2022 18:28:47 +0000

Syncro is doing big things!
Shout out to the marketing folks for the incredible brand and website refresh! It all looks amazing and friendlier to navigate!!

Comment on Five and Fresh: Here’s What’s Next for Syncro by Emily Glass

Emily Glass — Mon, 12 Sep 2022 18:26:34 +0000

In reply to Des Dougan.

Hi Des, Thank you for the note and for being a loyal Syncro customer for 4 years! I am keenly aware of the importance of Support to our partners, and you all have a sharp eye for what good looks like, being on the delivery end of support for your end customers. I really value high quality support, and I want to make sure that we are providing that in every Support interaction, admittedly we are not there yet. We will continue to invest here and make improvements and will not rest until we are more consistent and responsive. Please continue to provide CSAT feedback if we mess up so that we can learn and improve.

Comment on Five and Fresh: Here’s What’s Next for Syncro by Des Dougan

Des Dougan — Mon, 12 Sep 2022 16:34:20 +0000

Thanks for the update, Emily.

You are correct that you’re not perfect, but I’m happier using Syncro than the previous solution I used. I’ve been using your platform for close to 4 years and value the work you do. I’m sure this is not news, but for me, the best way to continue to service your partners is in the area of technical support. It definitely takes longer to get responses and, more importantly, resolutions to issue than it did when I started. It is all very well to increase your partner base, but don’t forget the existing client base.

Overall, though, I see no reason to consider moving away. Please keep up the good work you and your team are doing.

Comment on Syncro + Huntress: Cybersecurity Chat by Wes Parker

Wes Parker — Mon, 12 Sep 2022 15:12:14 +0000

Would like to view this webinar if it is available.