ARA Training https://training.ara.bc.ca Online training brought to you by the Automotive Retailers Association Tue, 20 Feb 2024 18:27:20 +0000 en-CA hourly 1 https://wordpress.org/?v=6.9.4 How return customers can purchase other courses https://training.ara.bc.ca/how-return-customers-can-purchase-other-courses/ Thu, 10 Nov 2022 20:41:56 +0000 http://training.ara.bc.ca/?p=30412

Returning customers: how to register for additional courses

Return customers (individuals or Group Leaders) can add more courses to their profile simply by logging in and repeating the steps they took the previous time(s).

Go to the Courses page and select the new course you wish to register for:

Follow the same steps you took on the previous occasion(s). Step-by-step instructions are provided in the following help articles:

  1. For Individuals
  2. For Groups

If you are already logged in, your billing details will be pre-populated when you get to the checkout page. The checkout page also provides an opportunity to log in if you are a returning customer and are not logged in yet:

Purchasing a new Group registration

If you are purchasing a Group registration, you must create a new Group for the additional course. You cannot add a new course to an existing Group. Give the Group a name, such as your company name, with something appended to it to identify which course this Group is associated with. If this means you need to append the original Group name, do so via your Group Dashboard:

When you have purchased a new Group, adding users to the Group is also the same as adding them the first time, but if a user was assigned to a previous Group, typing in the first few characters of their name will automatically find matches to auto-populate the fields, saving you from having to type them all over again. Click “Add more users” to assign multiple users at a time:

Summary

Purchasing additional courses for returning customers is the same as purchasing for the first time, except that you do not have to create a new account. Logging into your existing account will apply your saved information to the billing details on the Checkout page. This is true for both Individuals and Group Leaders.

]]> How to reset your password https://training.ara.bc.ca/how-to-reset-your-password/ Thu, 10 Nov 2022 20:28:05 +0000 http://training.ara.bc.ca/?p=30398

How to reset a lost password

If you have forgotten your password, or if you need to reset your password, take the following steps:

1. Click "Lost your password?" on the login page.

2. Type your username or the email address you used to register your account.

3. Click "Get New Password"

4. If you entered the correct username or email address, you will receive an email with instructions for resetting your password. Click the link in the email and follow the instructions on the screen.

]]> How to start and navigate a course https://training.ara.bc.ca/how-to-start-and-navigate-a-course/ Thu, 10 Nov 2022 19:18:20 +0000 http://training.ara.bc.ca/?p=30364

How to start/navigate a course

After you have enrolled in a course and your account has been created, log in by clicking “Log in” in the main menu at the top right of the page. If the menu says “Log out”, you are already logged in.

You will be taken to your account page. You can return to your account page at any time by clicking “My Account”.

Your account page

Your account page shows the number of courses you are enrolled in, how many are completed, and certificates earned. Below that, your enrolled courses are listed:

Click on the title of a course to go to the start page of the corresponding course. Alternately, you can expand the content of a course, or all courses, by clicking the blue arrow to the right of a title, or the “Expand All” button:

Note that if you have completed a course, the certificate icon will be displayed. Click the icon if you need to download/print a copy of your certificate. The blue check mark in front of a title indicates the course has been completed, and the “Complete” badge will appear beside the certificate icon. Otherwise, this badge will say “In Progress” and the icon in front of the title shows approximately how much of the course has been completed.

If you are returning to a course to pick up where you left off, click the blue down-arrow on the right to expand the contents of the corresponding course:

In the screen shot above, the course “Emergency Response Traffic Control for Towing and Recovery Operators” has been expanded and the modules within the course are displayed. You can expand these to show the lessons within modules by clicking the blue down-arrow on the right of a module title, or expand all modules with the “Expand All” button:

At any point in the hierarchy, clicking a title will take you to the corresponding item…module, lesson, or quiz.

No matter where you are in a course, there is always a navigation menu available. The menu is expanded by default, on the left side of the page. It can be collapsed by clicking the arrow (pointing left) on the right side of the course title box atop the menu.

Similarly, each module can be expanded (to show the lessons within the module) by clicking the down-arrow on the left,  below each module title.

In the screen shot on the right, Module 1 is expanded and it shows the 3 lessons of the module, and the quiz. Clicking any title will take you to the corresponding item.

 

Tracking your progress

At the bottom of each lesson you will see buttons for navigating to the previous or next lesson. But, most importantly, there is a button to mark the lesson complete. This is how the system keeps track of your progress, so click the button to mark the lesson complete before moving on:

Below the “Mark Complete” button is a link to return to the beginning of the corresponding module.

]]> How to set up and manage a Group https://training.ara.bc.ca/how-to-set-up-and-manage-a-group/ Thu, 10 Nov 2022 04:01:43 +0000 http://training.ara.bc.ca/?p=30328

How to set up and manage a Group

When purchasing a course and choosing “Group” as the registration type, the person who created the Group automatically becomes the Group Leader. When the Group Leader logs in, the Group Dashboard is loaded by default. This is where the Group Leader can manage the Group, including assigning users to the seats purchased for the Group:

Overview of the Group Dashboard

The screen shot above is an example of a Group Dashboard. The Group Leader can edit the Group details by clicking the link that the first red arrow points to. Click the “Enroll New User” button to add new users to the Group (second arrow). New users will be automatically enrolled in the corresponding course. Existing users are listed in the bottom section, and you can send another invitation to them if necessary (such as, if they haven’t logged in and begun the course after a period of time). Click the “Re-Invite” button to do this.

Adding new users

For each new user, add their first and last names, a unique email address, and the company name. If you are adding only one user, click the “Submit” button. If you wish to add more users, click the “+” sign indicated by the red arrow in the screen shot above. Repeated clicking of the “+” sign will open more instances so you can add as many new users* as you need, all at once:

* Up to the number of seats purchased for the Group

Managing the Group

The Group Leader can view information about the Group and users by clicking the “Report” tab. This will display course progress for each user in the Group. From here you can also jump to enrolling new users by clicking the button:

The Group Leader's account

By default, when a Group Leader logs in, the Group Dashboard is displayed, but the Group Leader has a personal account as well. He/she may have selected “Enroll Me” when purchasing the Group registration, thereby enrolling themselves in the corresponding course.

To begin or continue a course, the Group Leader must switch to their personal account. Switching between the Group account and the Group Leader’s personal account is done in the main menu in the top-right of the web page:

The Group Leader’s personal account page looks the same as any user’s account page. It displays the number of courses they are enrolled in, how many are completed, and how many certificates have been earned. Under “Your Courses” it shows the titles of the courses you are enrolled in. Click a title to go to the beginning of the corresponding course, or click the blue arrow to the right of the title to expand the contents of the course so you can jump to a specific module or lesson within the course:

]]> How to enrol multiple people in a course https://training.ara.bc.ca/how-to-enrol-multiple-people-in-a-course/ Wed, 09 Nov 2022 01:50:47 +0000 http://training.ara.bc.ca/?p=30261

How to enrol multiple people in a course

There are two types of registrations for our courses: Individual, or Group. In this article we will demonstrate enrolling multiple learners in a Group. If you want to know how to register an individual, refer to the alternate article here.

Begin by visiting our Courses page, browse the courses offered, and select the one you wish to enrol in.

In the example shown on the right, if you wanted to enrol a Group for the course “Emergency Response Traffic Control for Tow and Recovery Operators”, you would click the “Select course” button at the bottom of the box. This will take you to the corresponding course page.

Enrolling-1

If you are an employer or an organization wishing to enrol multiple employees for a course, you can do so by selecting “Group” as the registration type. The selection is made on the course page:

As you see in the screen shot above, you choose the registration type…Individual or Group…below the course description. The default is Individual. Change this by clicking the Group radio button. Check the box “Enroll Me” if the Group Leader (employer) is to be enrolled in the course too. If selected, this will count as one of the seats in the Group. Enter the number of seats you wish to purchase in the box beside the “Add to cart” button. Finally, give the Group a name. We suggest your company name.

Note: bulk discounts are automatically applied when the number of seats entered reaches a discount threshold. In the example below, 5 seats have been selected and a discount will be applied:

Click the “Add to cart” button. You will be taken to the Cart page, where you can edit your cart. If you have a coupon code, enter the code, Click “Apply Coupon”, then “Update Cart”. When everything looks good, click the “Proceed to checkout” button:

If you are a returning customer, but have not logged in yet, you will see a prompt to log in on the Checkout page. When you are logged in, your saved information will populate the Billing details form. You also have another opportunity to enter a coupon code if you did not do so on the previous page.

If you are a first-time customer, fill in all the requested information, including a username and password.

The person identified in the Billing Details form will be the Group Leader:

To complete your order, click the PayPal or credit card buttons at the bottom of the Order Summary box on the right side of the page.

You will be sent to PayPal to complete the transaction. Once you have completed the transaction, you will be returned to your account page on our site.

Setting up your group

You have now completed a Group registration with the number of seats you asked for. Your Group Leader account is where you can add learners to your Group, thereby enrolling them in the course.

For instructions on how to set up your Group and add learners to the Group, refer to the article here.

Enrolling-6G
]]> How to enrol in a course as an individual https://training.ara.bc.ca/how-to-enrol-in-a-course-as-an-individual/ Tue, 08 Nov 2022 23:51:54 +0000 http://training.ara.bc.ca/?p=30196

How to enrol in a course as an individual

There are two types of registrations for our courses: Individual, or Group. In this article we will demonstrate enrolling as an individual. If you want to know how to register a group with multiple students, refer to the article here.

Begin by visiting our Courses page, browse the courses offered, and select the one you wish to enrol in.

In the example shown on the right, if you wanted to enrol in the course “Emergency Response Traffic Control for Tow and Recovery Operators”, you would click the “Select course” button at the bottom of the box. This will take you to the corresponding course page.

Enrolling-1

The course page provides a description of the course, the price, and the choice of an Individual or Group registration. The default is Individual, so if you are enrolling as just one person for this course, leave it at the default “Individual” and click the “Add to Cart” button:

This will take you to the Cart page, where you can view or change the contents of your cart. If you have a coupon code, enter it in the space provided and click “Apply coupon”, then click “Update cart”. If everything looks good, click the “Proceed to checkout” button:

On the Checkout page you have some options. If you are a returning customer and are already logged in, most of the fields will be populated for you. If you have an account but forgot to log in, click the link to log in now. You are also provided another opportunity to enter a coupon code if you did not do it on the previous screen. If you are a first-time customer, fill in all the requested information:

First-time customers will also be prompted to create a username and password. Make a note of these so you can log back in later.

If there is a fee for the chosen course, you will be taken to PayPal when you click the PayPal or Credit Card buttons at the bottom of the order summary box on the right. If there is no fee, this step is bypassed.

After completing the payment transaction, you will be redirected back to your account page, and you will see the list of courses you are registered for. Click a course title to begin your course.

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