September 10, 2026 | Kulturhuset, Stockholm
CX Summit 2026
Event registration opens soon. Join the waitlist to be the first to know when registration goes live.
“One of the most useful CX events I have attended. Lots of real examples and ideas you can apply right away.”
Agenda 2026
Coming soon.
🗓️ 10 September · Kulturhuset · 09.00 – 15.30 (+ mingel)
What is CX Summit?
During one day, some of the sharpest minds in Swedish marketing come together to talk about what actually makes a difference – The customer experience. You’l leave with practical tools, new data, and actionable ideas you will want to test as soon as you get back to work.
The event takes place in Stockholm, Sweden and most sessions will be held in Swedish.
💥 Practical value and methods you can act on
You will get strategies, case studies, and proven methods from some of Sweden’s most data driven companies. Shared directly from the stage.
🔍 Insights you will not find anywhere else
We show how leading Nordic ecommerce brands work with personalization, loyalty, and automation. Based on this year’s major CX report.
🤝 Build your network
Marketing leaders, growth marketers, and CRM specialists will all be there. Expect networking, great conversations, and real connections.
🗓️ 10 September · Kulturhuset · 09.00 – 15.30 (+ mingel)
Event sponsors
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Speakers 2025
Camilla Plahn (Konferencier)
Svea Bank
Stina Rafner
Head of Data-driven Communication, Adlibris
Arne B
E-commerce advisor, Svensk Handel
Lisa Bruzelius
CEO, Nordic Feel
Björn Idren
CCO, Nordic Feel
Martina Sahl
CEO & Founder, Eldstickan
Olof Törnqvist
VD & Co-founder, Triggerbee
Jacob Sjönander
Commercial Director & Co-founder, Triggerbee
Andrea Olofsson
CEO, Hudoteket
Fedja Porobic
CEO & Founder, Porobic Group
Matthias Evelönn
Senior Commerce Advisor, Avensia
Pierre Million
Senior Commerce Advisor, Avensia
Top brands send their teams to CX Summit
CX Summit in numbers
Boka din gratisbiljett här
🗓️ 10 September · Kulturhuset · 09.00 – 15.30 (+ mingel)
200+ attendees
10 speakers
3 awards
92% satisfaction rate
Vad är Personaliseringsindex (PINDEX)?
The Personalization Index, or PINDEX, is the largest report on ecommerce personalization and customer experience in the Nordics.
Each year we review, analyze, and score more than 200 of the region’s largest ecommerce brands based on how well they create personalized customer experiences.
The report gives a clear view of how leading Nordic retailers work with customer experience and what actually drives growth.
What you will find in the report
- Year to year comparison and trend analysis
- Unique insights into how Nordic ecommerce brands build better customer experiences
- Real world examples and detailed case studies
- The PINDEX awards, presented live at CX Summit