Trust Center
Welcome to the Relay Trust Center!
At Relay, protecting your data is the foundation of our partnership with you. Security is not an afterthought; it is a core principle engineered into our products, infrastructure, and operations.
Our Trust Center is your central resource for understanding our security and privacy practices. Here, you can review our compliance certifications, learn about our security controls, and access detailed documentation.
Documents
Subprocessors
Subprocessors
SOC 2 + HIPAA Type 2
Relay is proud to announce that it has successfully completed its System and Organization Controls (SOC) 2 + HIPAA Type 2 examination for the period December 1, 2024 to November 30, 2025. This examination was conducted by Sensiba LLP in accordance with attestation standards established by the American Institute of Certified Public Accountants (AICPA) and covers the Trust Services Criteria for Security, Availability, and Confidentiality, as well as the applicable requirements of the HIPAA Security Rule and Breach Notification Rules. The independent service auditors issued an unqualified opinion, confirming that Relay's controls were suitably designed and operated effectively throughout the examination period.
This achievement reflects our ongoing commitment to maintaining the highest standards of security, availability, and confidentiality for the organizations and individuals who trust us with their data. The SOC 2 + HIPAA Type 2 report is available to current and prospective customers, business partners, and their auditors upon request through our trust center.
ISO/IEC 27001:2022 Announcement
Relay is proud to announce that as of February 13, 2026, we have achieved ISO/IEC 27001:2022 certification for our Information Security Management System (ISMS), certified by Sensiba Australia Pty Ltd. This internationally recognized standard validates that Relay has implemented a rigorous, independently audited framework for managing information security across the development, operation, and support of our cloud-connected communication and safety platform for frontline teams. Earning this certification reflects our deep and ongoing investment in safeguarding the data our customers entrust to us every day.
Protecting your data isn't just a compliance milestone for us — it's foundational to everything we build. The ISO/IEC 27001:2022 certification gives our customers, partners, and stakeholders confidence that Relay maintains robust security controls, conducts thorough risk assessments, and continuously improves its security practices. We are committed to upholding the highest standards of information security so you can focus on what matters most: empowering your frontline teams.
PCI-DSS UPDATE
Relay announces the renewal of their 2025 PCI-DSS Self-Assessment Questionnaire A and Attestation of Compliance For use with PCI DSS Version 4.0.1
Relay announces the migration to our new Safebase by Drata Trust Center.
Relay has officially updated its Trust Center to Safebase by Drata!!!