How To Active Past Order Emails On TrustSync?

We will now show you how to activate past order emails on the TrustSync app. Follow these steps:

Step 1: Activate The Past Order Feature

First, go to, ‘Email Settings’ and click on, the ‘active’ button to enable the feature on your store and catch up with the emails onward.

Step 2: Send Up The Review Emails

Now, click on ‘TrustSync’ to go back to the dashboard to see the past orders, email limits, and days. Once you have selected your preference, click on the ‘send a review request email’ button.

Note:  You can send emails for past orders within your subscription’s monthly email quota. For example, if your plan allows up to 50 emails each month but you have 50 emails available with 200 past orders, you can send 50 emails now and trigger the past orders again next month to continue sending additional past order emails as your quota renews.

If you need to send all 200 past order emails at once, you can upgrade your subscription plan to increase your email limit, allowing you to send all emails in a single batch.

This is how easily you can active past orders and keep up with in the loop in the TrustSync app. Need assistance? Feel free to reach out to our dedicated support team for any type of queries.

So, you can avoid auto-publishing low reviews on review platforms and find out more about the customers’ negative experiences. As a result, you will be able to improve the weak areas in your business and offer superior products and services to your customers. This can help improve your business reputation in the long run.

How To Use TrustSync’s Negative Feedback Feature?

We will now show you how to use the ‘Negative Feedback’ feature in TrustSync. Make sure you have installed TrustSync app in your Shopify store. Then, follow these steps:

Step 1: Configure Your Negative Review Settings

First, you have to configure your Review Settings in TrustSync. To do this, navigate to the ‘Review Settings’ tab under TrustSync from the Shopify dashboard. Now, you can set the reviews that will be auto-published and those that will be taken to the Negative Feedback form.

For example, you do not want 1, 2 and 3 star reviews to be auto-published on review platforms. You want just the 4 and 5-star reviews to be auto-published. To do this, select the corresponding option (4 and 5-star reviews) from the ‘Auto-publish new reviews’ dropdown. Your low ratings with 1, 2 and 3-star reviews will be taken to a separate Negative Feedback form. They will not be auto-published on review platforms.

Step 2: Customize Email Configurations

Next, check the content and structure of the review collection email. To do this, navigate to the ‘Email Configurations’ tab in the left side panel. Here, you can customize the review collection email template by modifying the content, designs, logo etc. You can also send a test email to any email address.

Then, select the ‘Email Settings’ option on the top. Here, you can set when to send the review collection email. You also get to set the order status after which to send the email (after fulfilled, after the tag is added, after order created or after order paid). Enable other options for repeat orders, 2nd email, specific sending time etc.

When customers now receive a review collection email from you, they can click on the rating buttons like stars, numbers or icons ranging from 1 to 5 stars. If they click on 1, 2 or 3 stars to leave a negative review, they will be taken to the Negative Feedback form. They will not be taken to the review platform. But if they select 4 or 5 stars, they will be taken to a review platform you have selected. There, they can share their positive experience with your store. 

Step 3: Manage Negative Feedback

As you can see in the GIF below, a customer has received a review collection email from your end according to your selected Email Configurations. When a low rating is chosen, the customer is taken to a Negative Feedback form. Here, the customer can share the experience, attach the image and provide their name and email. After clicking the ‘Submit’ button, the negative feedback will be sent to the store owner in the TrustSync app.

Back to TrustSync, let us find out how the store owner can check the negative reviews. To do this, navigate to the ‘Negative Feedbacks’ tab in the left side panel under TrustSync from the Shopify dashboard. Here, you will find the list of all negative feedback from your customers via your review collection emails. 

The name, email, attachment, status, message preview and date for each review will be included. As you can see in the GIF below, the negative feedback shown above is visible in the list. To check individual details, click on the ‘View’ icon on the right side of any feedback.

Now, you can check all the details of the feedback including the full message. Under the ‘Reply’ section, you can write your message as a reply to the customer. Furthermore, you can change the ‘Unresolved’ status to ‘Replied’ or ‘Resolved’ status. Click on the ‘Submit’ done once you are done and the negative feedback will be updated. If you have written any reply, it will be sent to the customer’s email address.

Note: Upgrade your TrustSync plan to unlock advanced features like replying to negative feedback.

If you want to delete any feedback from the list, click on the ‘Remove’ icon on the right side. You can also select multiple feedbacks and remove them together.

This is how easily you can use the Negative Feedback feature in TrustSync to manage low ratings or reviews from customers. Need assistance? Feel free to reach out to our dedicated support team for any type of queries.

Note: To collect review link for GetApp reviews, you need to have a GetApp business page. 

How To Find & Add Review Link For GetApp?

We will now show you how to find & add review link for GetApp on TrustSync app. Follow these three steps:

Step 1: Find Your Business In GetApp

First, go to GetApp and search for your business page. Once it appears on the search, hit on your company name.

Step 2: Collect The GetApp Review Link

Now, click on the ‘Write a review’ button beside the overall rating score which will take you to another page. From there, copy the page URL from your browser. 

Step 3: Add GetApp Review Link In TrustSync

From your TrustSync dashboard, navigate to the ‘Review Settings’ tab. Afterward, click on the ‘Add review link’ button. Select the review link as ‘GetApp’ and paste the copied link before clicking the ‘Save changes’ button.

This is how easily you can find & add review link for GetApp in the TrustSync app. Need assistance? Feel free to reach out to our dedicated support team for any type of queries.

Note: To collect review link for ConsumerAffairs reviews, you need to have a ConsumerAffairs business page.

How To Find & Add Review Link For ConsumerAffairs?

We will now show you how to find & add review link for ConsumerAffairs on TrustSync app. Follow these three steps:

Step 1: Find Your Business In ConsumerAffairs

First, go to ConsumerAffairs and search for your business page.  Once it appears on the search, hit on your company name.

Step 2: Collect The ConsumerAffairs Review Link

Now, click on the ‘Write a review’ button which will take you to another page. From there, copy the page URL from your browser.

Step 3: Add ConsumerAffairs Review Link In TrustSync

From your TrustSync dashboard, navigate to the ‘Review Settings’ tab. Afterward, click on the ‘Add review link’ button. Select the review link as ‘ConsumerAffairs’ and paste the copied link before clicking the ‘Save changes’ button.

This is how easily you can find & add review link for ConsumerAffairs in the TrustSync app. Need assistance? Feel free to reach out to our dedicated support team for any type of queries.

Note: To collect review link for ResellerRatings reviews, you need to have a ResellerRatings business page.

How To Find & Add Review Link For ResellerRatings?

We will now show you how to find & add review link for ResellerRatings on TrustSync app. Follow these three steps:

Step 1: Find Your Business In ResellerRatings

First, go to ResellerRatings and search for your business page.  Once it appears on the search, hit on your company name.

Step 2: Collect The ResellerRatings Review Link

Now, scroll down and click on any star beside the ‘Write a review’ text which will take you to another page. From there, copy the page URL from your browser.

Step 3: Add ResellerRatings Review Link In TrustSync

From your TrustSync dashboard, navigate to the ‘Review Settings’ tab. Afterward, click on the ‘Add review link’ button. Select the review link as ‘ResellerRatings’ and paste the copied link before clicking the ‘Save changes’ button.

This is how easily you can find & add review link for ResellerRatings in the TrustSync app. Need assistance? Feel free to reach out to our dedicated support team for any type of queries.

Note: To collect review link for Sitejabber reviews, you need to have a Sitejabber business page.

How To Find & Add Review Link For Sitejabber?

We will now show you how to find & add review link for Sitejabber on TrustSync app. Follow these three steps:

Step 1: Find Your Business In Sitejabber

First, go to Sitejabber and search for your business page.  Once it appears on the search, hit on your company name.

Step 2: Collect The Sitejabber Review Link

Now, click on the ‘Write a review’ button which will take you to another page. From there, copy the page URL from your browser.

Step 3: Add Sitejabber Review Link In TrustSync

From your TrustSync dashboard, navigate to the ‘Review Settings’ tab. Afterward, click on the ‘Add review link’ button. Select the review link as ‘Sitejabber’ and paste the copied link before clicking the ‘Save changes’ button.

This is how easily you can find & add review link for Sitejabber in the TrustSync app. Need assistance? Feel free to reach out to our dedicated support team for any type of queries.

Note: To collect review link for Foursquare reviews, you need to have a Foursquare business page.

How To Find & Add Review Link For Foursquare?

We will now show you how to find & add review link for Foursquare on TrustSync app. Follow these three steps:

Step 1: Find Your Business In Foursquare

First, go to Foursquare and search for your business page from here. Once it appears on the search, hit on your company name.

Step 2: Collect The Foursquare Review Link

Once you have entered your business page, you can see that registered Foursquare users can leave reviews for your business. From there, copy the page URL from your browser. 

Step 3: Add Foursquare Review Link In TrustSync

From your TrustSync dashboard, navigate to the ‘Review Settings’ tab. Afterward, click on the ‘Add review link’ button. Select the review link as ‘Foursquare’ and paste the copied link before clicking the ‘Save changes’ button.

This is how easily you can find & add review link for Foursquare in the TrustSync app. Need assistance? Feel free to reach out to our dedicated support team for any type of queries.

TrustSync Email Analytics Overview

Once you have installed TrustSync on your Shopify store, you have access to advanced analytics to make data-driven decisions. When you are done with the installation, follow the steps below.

Step 1: Navigate To The ‘Email Analytics’ Option

From your TrustSync dashboard, navigate to the ‘Email Settings’ tab. Then, click on the ‘Email Analytics’ button.

Step 2: Check Your Email Analytics

You will now find email statistics like ‘all emails sent’, ‘total emails’, and ‘emails opened and clicked’. You can also check the status of all emails from the ‘Pending emails’ and ‘Latest sent’ tabs. Filter your emails according to review source and custom time range if needed.

This is how easily you can check the email analytics on the TrustSync app. With this handy feature, you can track the performance of your emails and improve your review collection process accordingly. Need assistance? Feel free to reach out to our dedicated support team for any type of queries.

How To Remove TrustSync Credits In Email?

Once you have installed TrustSync on your Shopify store, the review collection emails that you send will have the ‘Powered by TrustSync’ credit written in them. If you are a free user and want to remove the TrustSync credits, follow the steps below.

Step 1: Navigate To The ‘Email Design’ Option

From your TrustSync dashboard, navigate to the ‘Email Settings’ tab. Then, click on the ‘Email Design’ button.

Step 2: Contact The Support Team

Click on the ‘Contact support’ button at the bottom of the email preview on the right side. You can then chat with the TrustSync support team to have the credits removed. Alternatively, you can click on the chat icon at the bottom right corner to start the conversation. You may also contact the support team here.

Note: If you are a premium user, the credits will be disabled by default and you do not have to contact the support team to remove them.

This is how easily you can remove TrustSync credits in the review collection email on the TrustSync app. Need assistance? Feel free to reach out to our dedicated support team for any type of queries.

How To Upgrade TrustSync Plan?

After you have installed the TrustSync app, you can upgrade TrustSync with our subscription plans. Navigate to the TrustSync app after opening your Shopify admin dashboard before moving on to the next steps.

Step 1: Navigate To The ‘Subscription’ Tab

Click on the ‘Subscription’ tab from the navigation bar. You will then find all the TrustSync plans in one place. TrustSync currently offers 4 different subscription plans.

Step 2: Choose The Preferred Plan For Your Business

Click on the ‘Choose’ button to select your preferred subscription plan. Afterward, click on the ‘Checkout’ button.

Step 3: Select The Payment Method & Upgrade

Clicking the ‘Checkout’ button will bring you to the next page. From here, select the payment method and click on the ‘Approve’ button to instantly upgrade your TrustSync plan.

This is how easily you can upgrade TrustSync and enjoy the premium plans. Need assistance? Feel free to reach out to our dedicated support team for any type of query.